国家开放大学电大本科《管理英语4》期末试题及答案（试卷号：1389）5套.pdf

1、国家开放大学电大本科管理英语4期末试题及答案9 （试卷号：1389)一、 交际用语（每小题2分， 共10分）1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。1. - Is it possible for you to workout the plan tonight?A. I11 do that. B. I think so. c. Id love to. 2.一How did your meeting go yesterday?-_actually, it was really frustrating.A.Not so good B. Very good C.Nothing

2、special3.一I think things have been a bit difficult for us the last couple of in on ths.一wevebeen working hard, but still getting behind. A. Youre right. B. Im afraid. C. I dont think so. 4.一Will you help me arrange a meeting with Mr.Brown, please？一A.No, no way. B.No, I cant C.Sorry I cant. I have to

3、 finish my project right now.5.一Youd better not push yourself too hard. You can ask the team and listen.A. You are right. B. No, we cant do that. C. 1 think it will kill our time. 二、 词汇与结构（每小题2分，共30分）6-20题：阅读下面的句子，从三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6.The team creates an envirorunent_people are comfo

4、rtable in communicating,advocatingpositions, and taking action. A. thatB. WhichC. in which7. If I take the time to talk with my manager at the beginning of a project, we_offto agreat start on the same page. A.can getB. have gotC.get8.They have come to the conclusion this winter will be even colder t

5、han before.A. thatB.forC. which9.0n hearing the news ofthe major exam again, the girl burst into tears. A. her having failedB. she failedC.her being failed10. The reasonhe was absent from class yesterday was that he was ill and hospitalized. A.forB.whyC. that11. In high school, I am equally comforta

6、ble_as a member of a team and independently.A. to workB.workingC. work12.-Who should be responsible for the accident? - The boss, not the workers. They just carried out the order_A.as are toldB.as toldC.as they told13.My leather shoes cost me_the last pairs 1 bought.A. three times asB. three time as

7、 C.three times as much as14.Without human resources, no organization can the ground, let alone do business andmake profits. A.get off B.get upC.get on15. We with achievement.A.doneB.are obsessedC.catch up 16. Current opinion among politicians is that she is_, stands for her principles.A. encourageB.

8、courageC.courageous17. Good work good pay. A.deservesB. RequestsC.deserts18. At a rough_, we will take another four weeks to finish this plan.A.valueB.estimateC.account19. To build the reservoir（水库），thousands of people have to be_ A.relocated B. RepeatedC.reopened20.We need_conJD uni cation skills:

9、listen carefully, think before you speak and manageconflicts diplomatically. A.outstandingB.plainC.general三、阅读理解（每小题4分，共40分）21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1 The meaning of communication goes a lot deeper than people often think. Communicat ion s about conceiving, sending, rec

10、eiving, and interpreting messages as well as confi rming reception of these messages.A failure at any point in this chain can result in ineffective communicat ion. Ineffective co皿unication can be di sastrous. There is a famous story of a British Army Commander who sent the message Send reinforcement

11、s, we re going to advance. back to his Command Center, through along chain of subordinates. Then the message final ly reached the Command Center, it hadmutated to become Send three and four pence, we re going to a dance. The reinforcements never arrived. You can demonstrate this same principle, albe

12、it on a less dramatic scale, by trying to play Chinese Whispers wi th more than 20 people. It is highly unl ikely the same message you started with wi 11 be the one you end with. In a business, there are three main types of corununication failure. Each has its own indicative signs. erhe first type i

13、s known as allocative failure. This occurs when a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering f

14、rom allocative communication failure, then stocks will fall and there will be understaffing. If the inverse happens, there will be a surplus of stocks and over staffing. The second type is executive failure , where communication to trigger specificevents/actions is either late, lacking or in error.

15、The symptoms of this area general loss of direction in the company or departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not at all. eThe final type is human failure. This occurs when the general culture of a business or he relat ionships betwe

16、en particular individuals or departments do not foster effective communication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism and general frustration among staff. Crea ti vi ty, especially that which takes place across departmental boundaries, is likely to

17、suffer hugely as team synergy slips. 21. Confirming reception of the sent messages meansA. the messages are sent to right receiversB. the messages are correctly understoodC. the messages are correctly understood by right receivers22. In the famous British Army Commander story, which step probably di

18、d NOT go wrong in thecommunication chain? A. Conceiving.B. Sending.C. Receiving.23. What is Chinese whispers?A. Who whispers in Chinese.B.A game to pass message around in a whi sper. C. Chinese people who don t normally talk very loudly.24. Allocative failure does NOT happen whenA. the right informa

19、tion goes to the right placeB.a company gathers false informat ionC. the correct information is not received by the right department or person25. According to the passage, which of the folloring cases does NOT belong to human fai lure?A. Decreasing creativity across departments.B. Inadequate communi

20、cat ion between depar tments.C. Increasing cus tomer complaints.26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T 错误的写“P并将答案写在答题纸上。Passage 2 Nokia executives attempted to explain its fall from the top of the smart phone pyramid with three factors: 1) that Nokia was technically inferior to Apple, 2) that the company

21、was complacent and 3) that its leaders didn t see the disruptive iPhone coming. It has also been argued that it was none of the above. Nokia lost the smart phone battle because of divergent shared fears a叩ng the company s middle and top managers which led to company- wide inertia that left it powerl

22、ess to respond to Apple s game. Based on the findings of an in-depth investigation and 76 interviews with top and middle managers, engineers and external experts, the researchers discovered a culture of fear due to temperamental leaders and that fri ghtened middle managers were sca工ed of telling the

23、 truth. The fear that froze the company came from two places. First, the company s top managers had a terrifying reputation. Some members of Nokia s board and top management were descr ibed as extremely temperamental and they regularly shouted at people at the top of their lungs. It was very difficu

24、lt to tell them things they didn t want to hear. Secondly, top managers were afraid of the external environment and not meeting their quarterly targets, which also impacted how they treated middle managers. Top managers thus made middle managers afraid of disappointing them. Middle managers were tol

25、d that they were not ambitious enough to meet top managers goals. Fearing the reactions of top managers, middle managers remained silent or provided optimistic, filtered information. Thus, middle managers directly lied to top management. Worse, a culture of status inside Nokia made everyone want to

26、hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake chal lenging assi gnments. Beyond verbal pressure, top managers also applied pressure for faster performance in personnel se lection. T

27、his led middle managers to over promise and under deliver. One middle manager told us that you can get resources by promising something earlier, or promising a lot. It s sales work. Whi le modest fear might be healthy for motivation, abusing it can be like overusing a drug, which risks generating ha

28、rmful side effects. To reduce this risk, leaders should coordinate with the varied emotions of the staff. Nokia s top managers should have encouraged safe dialogue, internal coordination and feedback to understand the true emotion in the organi zation. 26. Nokia lost the smart phone battle because i

29、ts technology is not as good as that of Apple. F27. Nokia s middle managers were frank to tell the truth, but the top ones didnt listento them. F 28. Nokia s top managers were too moody to hear anything good but harsh. T29. Middle managers in Nokia delivered results more than they promised earlier.

30、F30. Nokia s top managers should have had better conversation techniques to encourageinternal coordination and truth. T 四、写作（共20分）31根据要求写作文Write at least, 100 words about an event caused by di fferent unders tandings of the workplace culture. You may need to include the 5Ws and 1H elements. (/who/wh

31、en/where why/what and how). 备注翻译：写至少120字的关千因对职场文化的不同理解而引起的事件。您可能需要包括5W和1H元素（谁何时何地为什 么 什么和如何）答：In company workplace culture, there is a big difference between Chinese and Westerners in terms of communicative language. Chinese people mostly use Have you eaten?, Where are you going? and so on when meet

32、ing each other every day, which reflects a kind of int imacy between people. But for Westerners, this way of greeting will make the other party feel sudden, embarrassed, and even unpl easant, because Westerners will understand this kind of questioning as a kind of interrogation , and feel that the o

33、ther party is asking about their private life. If you don t understand this difference between Eastern and Western cul tures, unnecessary contradictions will arise. 国家开放大学电大本科管理英语4期末试题及答案7 （试卷号： 1389)一、 交际用语（每小题2分， 共10分）1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。1一This project is too bigfor me to finish on tim

34、e. A. Please dome a favor. B. You may ask for help. C. I11 give you a hand. 2.一Idlikeawake-upcallat7:OOa m., please!-0K,A. you will certainly make it B. I 11 make sure you get one C. just do what you like3. - Terribly sorry to interrupt, but may I use your dictionary？一Yes,A.of course B. it doesnt ma

35、tter c.no hurry4.一1 think 1 have made a great mistake.A. I dont think so, You really made an error. B. 1 dont think so. Its really terrible.c. I dont think so. Its not your fault.5. - Id like to have this film developed.A.Whats it? B.May I help you? C.what do you want?二、 词汇与结构（每小题2分，共30分）6-20题：阅读下面的

36、句子，从三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6. there is smoke, there is fire.A. IfB.WhenC. Where7. The Human Resource Managing Depa工tment at Honda is given specific instructionsemploythe best possible workers. A.how toB.on what toC.on how to8.Creativity, especially _ which takes place across departmental

37、boundaries, is likelyto suffer hugely as team synergy slips. A. thatB. thoseC./ 9.0n hearing the news of the major exam again.the girl burst into tears. A.her having failedB. she failedC. her being failed10. It is through enthusiasm and quiet intensity we transform creativity and visioninto the tech

38、nologies. A.thatB./ C.which11. I would recommend that youon following through with projects.A.workedB.workC.would work12.the importance of English, we should put more effort into it and try to learn i twell. A.GaveB.GivingC.Given13. He will write to me as soon a she_home.A.will have returnedB.return

39、sC. wi 11 return14. Linda walked at the head, by her colleagues. A. followedB. followingC. to follow15.we cant compete in terms of size, I do believe we hold an advantage in termsofdedication to customer service. A. Therefore B.But C.Although 16. Weve asked the designers we used before toup with som

40、e designs for us. A. comeB.hurryC. get17.An agreement was reached on theof mutual respect and mutual interest. A.basicB.baseC. basis18. All the_guests are seated in the front row. A.distinguishingB.extinguishingC. distinguished19.Please ask the solicitor what hiswould be to take the case to court. A

41、. fareB. feeC.salary20. You cantto sit back - even though it might be tempting. A.affordB.standC. willing三、阅读理解（每小题4分，共40分）21-25题：阅读下列短文，从A、B. C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1 If there s one word that captures the essence of what is occurring in the world today, it s change. Downsizing, reorgan

42、izing. and cutting costs, are now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significant change just to survive. Change management has always been an issue of debate amongst scholars: how can employers create suitable conditions for a success

43、ful change process? And what can employees do to get through it? Tips for dealing with change in the workplace. eMake yourself aware that change happens: it happens in personal life, it happens in your professional life. You can not live in the past, so denying that change could occur only makes thi

44、ngs more complicated for you. estay alert in the workplace: know what is happening around you. When you come across clues that hint change is on the way, acknowledge them! eMaintain open colllDunication channels: Don t lay back and expect things to pass you by smoothly. You need to get acquainted wi

45、th the occurring changes. Seek more details from your management and peers to for man accurate understanding of the matter. Be transparent and honest about your fears: dealing with the unknown is often resented and daunting. Make the picture as clear as you can. Assess yourself: Changei sat imewheno

46、ne sconfidenceaboutone sskillsand capabilitiesgets shaky. Recognize your strengths and where you could bring them into play. At the same t ime, stay aw釭e of your developmental areas and work on improving those. eoon t be stiff: It will make the change process much harder if you are rigid. Be flexibl

47、e enough to look at the different angles of the change and see where you could apply your existing skills and knowledge, and what news skills you need to acquire. estay optimistic: Keepaposi ti veatti tudeanddon tletyoursel fdrowninuncertainty. Involve yourself in the new process; locate yourself pr

48、operly in the new scenario. Adjust! You can t get to the top of Everest by jumping up the mountain心You get to the mountaintop by taking incremental steps. Step by step, you get to the goal, says Robin Sharma, one of the world s most-sought- -after leadership and personal success experts. 21. Enterpr

49、ises carryout downsizing, reorganizing and cutting costs in order to_A . surviveB.cut down on the number of workersC. reshuffle the organization22. No industry is exempt means_A.No industry is an exampleB. No industry is an except ionC. Not every industry can be exempted23. The following questions a

50、re often discussed among scholars EXCEPT_A. How can bosses create favorable conditions for changeB. How can productivity be increasedC. What can workers do to get through change24. How many suggestions does the author put forward?A.4B.5C.625. From the passage, we know that Robin Sharma is_.A. an exp