reservationPPT教学课件.pptx

1、12020/12/11State exactly what you wantYour name The number of peopleThe date and time22020/12/11Id like toBook/reserveMake a reservation32020/12/11Deluxe suitesDouble roomsSingle rooms42020/12/11你好，希尔顿酒店。有什么可以帮助你的吗？你好，希尔顿酒店。有什么可以帮助你的吗？Hello, Hilton Hotel. May I help you?我想订一个房间。我想订一个房间。Id like to bo

2、ok a room.我们这儿有豪华套房，双人套房和单人间。您想订我们这儿有豪华套房，双人套房和单人间。您想订哪一种？哪一种？We have deluxe suites, double rooms and single rooms. Which one would you like?我想要一个可以看到海景的套房。我想要一个可以看到海景的套房。Id like a suite with an ocean view, please.52020/12/11请问您的到店和离店日期？请问您的到店和离店日期？May I know you arrival and departure dates?我们打算下星期三

3、入住，星期五离开。我们打算下星期三入住，星期五离开。We plan to check in next Wednesday, and check out on Friday.对不起，在这期间您要的房间都订满了。对不起，在这期间您要的房间都订满了。Sorry, all the rooms you want are booked up during the period.不过，我们还有几间邻街的豪华套间。不过，我们还有几间邻街的豪华套间。But, do you mind a suite facing the street?62020/12/11好吧。我需要付定金吗？好吧。我需要付定金吗？Ok, Il

4、l take it. Do I have to pay a deposit?我们要求收一晚上的定金。我们要求收一晚上的定金。We require a one-night deposit.如果您在一星期内取消预订，您的定金将全额返还。如果您在一星期内取消预订，您的定金将全额返还。我们只收少额的手续费。我们只收少额的手续费。If you cancel your reservation within a week, your deposit is fully refundable. We only charge a small amount of processing fee.72020/12/11

5、我能记下您的名字和联系方式吗？我能记下您的名字和联系方式吗？Can I have your name and contact information?82020/12/11A: Good afternoon, Apple Bees. How can I help you?B: Yes. Id like to book a table for tonight.A: Yes. What time?B: Seven oclock.A: Seven oclock. For how many people?B: There are six of us. Can we have a private roo

6、m?A: Sure. But please come on time. We wont be able to keep the room for you if youre more than fifteen minutes late.92020/12/11B: I see. Well be there around seven.A: Whats your name please?B: Sandra Brown.A: Miss Sandra Brown, a table for six at seven tonight.B: thats right. Thank you!A: My pleasu

7、re. See you tonight.B: Thanks. See you!102020/12/11A: Id like to reserve one ticket on Flight 6051 to HongKong, for October 20th.B: Sorry, sir. Were booked up on the 20th. But we still have a few seats available on the 21st.A: When does it take off? And the arrival time?B: It will take off at 10 a.m

8、. and land at 13 p.m.A: That works. I think it is a direct flight, right?B: Yes,sir. One way or round trip?A: Round trip, please.A: Which would you prefer, business or economy class?112020/12/11B: Do you serve lunch?A: Yes, sir. B: How much is the fare for the round trip?A: 1700, including taxes.B:

9、Ok, I would like to pay by credit card.A: Good. Could I have your name and your credit number.B: A: You will receive a confirmation letter by email. And anything else I can do for you?B: No, thanks.A: Thank you for choosing our service. Hope you had a good trip.122020/12/11Date: next Thursday3 night

10、sA single room132020/12/11Time: seven oclock tomorrowNumber: 7142020/12/11From Wuhan to San FranciscoNumber: one adult and a babyDate: September 3rd152020/12/11Doorman: Good morning, maam. Welcome to our hotel.Guest: Good morning.Doorman: Can I help you?Guest: Yes, please.Doorman: Is this your suitc

11、ase?Guest: Yes.Doorman: How many pieces of luggage do you have?Guest: Four.Doorman: Let me take them for you. Ill show you to the front desk. This way, please.Guest: Thank you.Doorman: My pleasure. I hope youll enjoy your stay in our hotel.162020/12/11Glitch 小故障，小毛病Adjoined roomJacuzzi按摩浴缸Amenity便利设

12、施valet172020/12/11我们经理邀请您今晚参加晚宴。我们经理邀请您今晚参加晚宴。Our manager would like to have the pleasure of inviting you to a dinner party this evening.我们想为您举办一次宴会，希望您能参加。我们想为您举办一次宴会，希望您能参加。We want to give a dinner party for you; we hope youll be able to attend.请携夫人一同前来。请携夫人一同前来。Please bring your wife to the party

13、.182020/12/11今天的招待会是特地为你们举行的。今天的招待会是特地为你们举行的。The reception today is in your honor.请入席吧。请入席吧。Please go to the table.请随便用。请随便用。Please help yourself.干杯。干杯。Cheers!192020/12/11祝您健康！祝您健康！To your health!为我们合作成功干杯！为我们合作成功干杯！To the future success of our cooperation!为我们长久的友谊干杯！为我们长久的友谊干杯！Lets drink to our eve

14、rlasting friendship!我建议为您在中国的愉快旅行干杯！我建议为您在中国的愉快旅行干杯！I propose a toast to your pleasant tour in China!感谢你们的盛情款待。感谢你们的盛情款待。Thank you for your hospitality and your dinner.202020/12/11drinkSoft drinksmineral water 矿泉水juicebeerwineRice wine 米酒spirits 白酒champagne 香槟酒cocktail 鸡尾酒212020/12/11Appetizer/start

15、erSidesdessertChicken wingsFrench friesPotato chipsBreadsticksSpring rollsPiesCookiesMilk shakessundae222020/12/11Main course/main dishspecialSteak : rare, medium, done/overdonePeking roast duckHot potSteamed meat dumplingSweet and sour fishspaghetti232020/12/11MenuWaiterWaitressGo dutchBe on sbShar

16、e the costDelicious 美味的，可口的Tasty 可口的，好吃的Crispy 卷曲的，松脆的TastelessTough and dryTenderjuicy242020/12/11A: What can I offer you, madam?B: What have you got this morning?A: Assorted fresh fruits and foods.B: Id like a glass of tomato juice, please.A: Any cereal, madam?B: Yes, a dish of cream of wheat.A: E

17、ggs or something?B: Yeah, bacon and eggs with buttered toast. I like my bacon very crisp.A: How do you want your eggs?B: Over easy, please.252020/12/11A: Take your time and enjoy it.B: Wow! They are delicious,A: Help yourself to the chicken while its hot.B: Its very tasty.A: Would you pass me the pa

18、per, please?B: Here you are.A: Would you like some Peking roast duck?B: Great! Yummy, its crispy262020/12/11A: Dr.Smith, would you care for another helping?B: No more, thanks. Im quite full.A: Did you enjoy the meal?B: Its the most delicious dinner Ive had for a long time. its such a rich dinner.A:

19、Im so glad you like it.B: Thank you very much for your hospitality.A: Lets drink a toast to the success in your work and to health.272020/12/11What would you like to have, sir?I really cant decide.todays special is roast leg of lamb.No, Im not that hungry. What else do you recommend?Steamed salmon w

20、ith salad.OK.282020/12/11A: Waitress, can I have the bill, please?B: Yes, sir.A: Do you accept travelers checks?B: Yes, but we need some identification.A: Here is my drivers license.B: Great! Ill be back soon.292020/12/11How would you like to pay the bill, sir?Do you accept credit cards?Yes, sir. But we only accept American Express, Master Card and Visa. What kind have you got?Master card. Here you go.Very good, sir. Wait a moment.302020/12/11312020/12/11