GHQ标准安全培训材料课件.pptx

1、Safety Excellence for Sales 销售的安全卓越2 / 33Why is Safety Important?为什么安全为什么安全很重要？很重要？It creates a working environment that is safe for all of our employees, visitors, contractors and vendors.它可以为我们所有的员工，参观者，承包商和供应商营造一个安全的它可以为我们所有的员工，参观者，承包商和供应商营造一个安全的工作环境。工作环境。Good Safety Programs help to:好的安全计划可以帮助：好

2、的安全计划可以帮助： Prevent Injuries 防止受伤防止受伤 Increase Safety Awareness 提高安全意识提高安全意识 Ensur Regulatory Compliance 确保合规确保合规Being Safe处于安全In our workplace, we must recognize that although we push the limits of business and seek new ventures, employee safety must always be our priority. 在我们的公共场所，我们必须在我们的公共场所，我们必

3、须认识到，即使我们想摆脱业务认识到，即使我们想摆脱业务限制和寻找新的投资企业，员限制和寻找新的投资企业，员工的安全是我们优先需要考虑工的安全是我们优先需要考虑的。的。Minimizing risks and being prepared must be a part of everything that we do. 无论我们做无论我们做什么，都什么，都要尽量减要尽量减少危险和时刻做好准备。少危险和时刻做好准备。3 / 33Safety Excellence Program安全卓越项目For AB-InBev to be the Best Beer Company in a Better Wo

4、rld, one of our goals is to prevent all accidents, injuries and occupational illnesses within our operations. We strive for safety excellence. 百威英博是世界上最好的啤酒公司，我们的目标之一是在操作运转中防止事故，伤害百威英博是世界上最好的啤酒公司，我们的目标之一是在操作运转中防止事故，伤害和职业病的发生。我们追求安全卓越。和职业病的发生。我们追求安全卓越。Injuries can occur in the workplace, no matter wh

5、at your job, country or location. To prevent injuries we must all be aware of potential hazards and make preparations for prevention. Occasionally these injuries can be very severe. Therefore, we must ensure we review the appropriate safety training, pass the Safety Excellence Test and implement wha

6、t we have learned in our day to day activities. 无论你的工作是什么，无论是哪个国家，无论你的工作地点在哪里，伤害都有可能发无论你的工作是什么，无论是哪个国家，无论你的工作地点在哪里，伤害都有可能发生。为了防止伤害，我们必须意识到潜在的危害，时刻做好预防的准备。有时候这些生。为了防止伤害，我们必须意识到潜在的危害，时刻做好预防的准备。有时候这些伤害是很严重的，因此，必须确保我们都接受伤害是很严重的，因此，必须确保我们都接受了正确的了正确的安全培训，通过了安全培训，通过了“安全卓越安全卓越”测试测试，并把我们学到的知识应用到日常实践中。，并把我们学到

7、的知识应用到日常实践中。4 / 33What do you think the #1 Cause of Injuries is in the workplace?你认为在工作地点引起伤害的主要原因是什么？你认为在工作地点引起伤害的主要原因是什么？If you guessed Slips, trips and falls you would be correct! 滑滑到，绊倒和到，绊倒和摔倒摔倒How do you think you can help prevent slips and falls in your workplace? Select all that apply. 你认为自己

8、可以做哪些事情，来防止工作场所的滑倒你认为自己可以做哪些事情，来防止工作场所的滑倒和摔倒和摔倒？选择以下？选择以下你认为对的选项：你认为对的选项：1.Cleaning up or reporting spills? 2.Wearing appropriate footwear?1.若地面有水，清洁干净或防止警告牌？若地面有水，清洁干净或防止警告牌？ 2.穿合适的鞋？穿合适的鞋？3.Keeping pathways clear of hazards? 4.Always using handrails?3.保持通道没有危险？保持通道没有危险？ 4.经常使用扶手？经常使用扶手？These are a

9、ll excellent ways of helping to reduce slips and falls. 这些都是减少这些都是减少滑倒和摔倒的好的方法。滑倒和摔倒的好的方法。Also:除此之外，还有如下措施能防滑防摔：除此之外，还有如下措施能防滑防摔：keep aisles clear of items like cords, boxes and brief cases保持通道无杂物，保持通道无杂物，比如细绳比如细绳，盒子和手提箱。，盒子和手提箱。never store anything on stairs不要不要在楼梯上存放东西。在楼梯上存放东西。if you are carrying

10、 something, make sure it doesnt block your view so you can see where you are going如果你拿着东西走路如果你拿着东西走路，请确保，请确保它不阻挡你的视线，它不阻挡你的视线，你仍可看到前面的路。你仍可看到前面的路。5 / 33General Office Safety一般的办公室安全。Walk, dont run.请走，不要跑。Do not lean back in your chair.不要过分的靠你的椅子。Use a ladder. Dont stand on chairs, desks or any other

11、 objects.使用梯子，不要站在椅子、桌子或其他物品上。Keep file drawers closed when not in use.当你不用文件抽屉时要保持它们关上。Practice good housekeeping.保持整洁。Avoid horseplay and practical jokes.避免胡闹和恶作剧。6 / 33Injury Prevention损伤的预防If you identify a hazard or potential hazard in your office and you can correct it yourself, do so. Safety

12、and injury prevention are everyones responsibility so wipe up a small spill or pick up items that people may trip over. 如果你认识到了你办公室里的危害或者是潜在的危害，你可以自己解决它。安全和损伤预防是每一个人的职责所在，所以要清扫那些小的溢出物或者捡起那些可能绊倒人的东西。If the issue is bigger, like a frayed electrical cord or loose tile, seek assistance. Dont try to repa

13、ir these issues yourself and risk personal injury. Report them to your manager or maintenance. 如果问题比较大，比如老化的电线或者松弛的瓷砖等，你要寻求帮助。不要试着去自己解决这些问题。要把问题报告给你的经理或者是维修人员。7 / 33Reporting Injuries报告损伤8 / 33Other items that should be reported 其他应当报告的项目Report hazards报告危害报告危害Hazards should also be reported. By lett

14、ing us know of hazards in your area, we can correct the issues before someone gets hurt or injured. 危害也应当被报告，通过让我们知道你所在地的危害，我们可以在一些人受伤前解决问题。Report minor or even injury free incidents 报告那些无生命危险的或那些没有损伤的事件。报告那些无生命危险的或那些没有损伤的事件。Incidents that result in minor injuries (first aid) or do not result in inj

15、uries but could have, should also be reported. These reports are our opportunity to prevent future injuries by investigating situations that could have been more severe. 那些引起生命危险的损伤（急救）或即有可能引起损伤(实际无损伤)事件要及时报告。通过这些报告我们可以查看那些可能很严重的情况，从而预防将来可能发生的损伤。9 / 33Lets test your knowledge:让我们来测试你的知识：Which of the

16、 following statements is NOT true?以下那些叙述是错的？以下那些叙述是错的？1. Only incidents where injuries have occurred need to be reported1.只有那些引起损伤的事件才需要报告。2. Injuries resulting in the need for treatment by a professional require that a 24 Hour Notification Form be filled out by your supervisor and distributed appro

17、priately.2.那些需要专业治疗的损伤，必须由你的上司填写24小时通报表并合适的分发。3. Fatalities must be reported immediately to regional and zone management and zone and global safety management.3.死亡事件必须要及时报告给当地和区管理部门和区和全球安全部门。4. Our goal is to investigate all injuries and make corrections to avoid future incidents 4.我们的目标是取查看所有的损伤并进行

18、改正，去避免之后再 发生损伤事故。If you said statement #1, you are correct!如果你选如果你选#1，那么你是正确的！，那么你是正确的！10 / 33Reporting the Incident报告事件5 Why P5 Why Processcess5个“为什么”的分析程序? ? ? ? ? ?Andrew reported an incident to his supervisorAndrew向他的上司报告了事件。11 / 33Injury InvestigationHi Andrew. I understand you were injured tod

19、ay. Im so sorry to hear that. Id like to ask you some questions about the incident so that we can get to the root cause. Would that be ok? 你好Andrew，我知道你今天受伤了，听到之后我很难过。我想问你一些有关这次事件的问题，以便让我们得到引起事件的根本原因。可以吗？Sure. Id be happy to help.我很乐意Great! First, tell me a little about the incident. 好的！首先，请告诉我事件的经过

20、。I was delivering a cylinder of CO2 and one of the canisters safety seals opened to release pressure so that it would not explode. Then I realized that the CO2 had actually started to leak. I pulled over right away, called 911 and the office.我正在传送二氧化碳气罐，有一罐的安全阀打开放压，以便它不会爆炸。那时我意识到二氧化碳已经开始泄露了。我马上关闭安全阀

21、，立刻拨了911和公司电话。Ok. Why do you think the canisters safety seal opened? 好的，你是怎么知道安全阀打开了？Because pressure started building up in the canister to the point where some of it had to be released. 因为压力已经到了开始释放压力临界点了。I see. Why do you think pressure built in the canister in the first place? 我明白了，为什么你首先会认为压力积聚

22、在了罐内？The canister was placed in the bottom of the trunk of the vehicle. It was very HOT and the canisters were banging against each other. I think that created pressure inside the canisters.气罐放在卡车底部。车内很热，气罐彼此碰撞。我认为在气缸里积聚了压力。Why were the canisters low to the ground and banging against each other?为什么气

23、缸快要接触地面，而且相互碰撞？The supplier loaded the vehicle and didnt properly secure them. 供应商装的车，没有绑紧它们Why did you think the supplier didnt secure them properly.为什么你认为供应商没有合适的捆绑它们？He was in a rush, took a short cut and assumed I knew how to secure the canisters.他那会儿着急，随便弄了一下，而且他认为我知道如何捆绑气罐。I see. Why didnt you

24、 secure the canisters properly?我知道了，你为什么不正确的捆绑它们呢？I dont usually handle CO2 and had no idea on how it should be handled. I expected the supplier to load it in properly and let me know if there was anything I needed to be aware of.我不经常的处理二氧化碳，所以我没有办法很好的处理它。我希望供应商正确的装它，并且告诉我需要注意/知道的问题Ok Andrew. Thank

25、you for co-operating. Your insights are very helpful. Im going to further investigate the situation and will let you know who should really be handling these types of deliveries.谢谢你的合作，你的洞察力很有用，我将会做进一步对该情况进行调查。也会让你知道谁是负责处理这种传输中的问题。12 / 33Here are the proper steps when an injury occurs这里这里是当损伤发生时合适的步

26、骤是当损伤发生时合适的步骤1.Employee reports the injury to their manager1员工向直线经理报告损伤2.Manager completes the 24 Hour Injury Notification2.直线经理完成了24小时损伤通报表3.Manager begins the injury investigation3.直线经理开始损伤调查4.Manager asks the 5 whys to get to the root cause4.直线经理问5个为什么来分析引起事件的根本原因5.Manager repeats the 5 whys if n

27、ecessary for the root cause of other elements如果需要，直线经理可重复5个为什么来得到根本原因6.Manager completes the investigation6.直线经理完成原因调查7.For all Lost Time Injuries, the Manager creates and distributes a Safety Alert7.对于所有的损工时工伤，直线经理需制作和分发安全警报13 / 33Tips and Guidelines:提示和指南提示和指南Size up the load before lifting在举起重物前要

28、估计载重的大小Get help if its too heavy or bulky如果太重或者体积太大，寻求帮助。Use a cart or hand-truck if available如果可以，使用一辆手推车或者是手推卡车Plan your travel path, look for obstacles and trip hazards计划你的搬运路线，小心障碍物和绊倒物。Dont block your view不要让你的视线被阻挡。Lift with your legs, not your back搬动重物站起来时，靠腿部力量站起来，而非背部力量Never twist your back

29、 move your feet to turn不要弯你的腰，来回移动你的脚。Lifting and Moving in the Office 举起和搬动办公用品14 / 33TEST YOUR KNOWLEDGE测试你的知识Which of the following tips and guidelines are correct? 以下哪个提示和指南是正确的？1.Get help if its too heavy or bulky1，如果物品太重或者是体积太大时，务必寻求帮助2，Never move your feet, twist your back to turn2，不要移动你的脚，要弯

30、背去挪动3。Lift with your back, not your legs3. 站起来时，依靠背部力量，不要用腿部力量4. Use a cart or hand-truck if available 若可以，借助辆手推车或者是手推卡车来搬动重物。Answer: #1 and #4 are correct.答案1和4是正确的Always protect your back!要时刻保护你的背Move your feet to turn, dont twist your back. 移动你的脚去挪动，不要弯你的背Always lift items by bending at the knees

31、 and using your leg muscles, not your back muscles. 1.在搬起重物时，要弯曲你的膝盖，使用你的腿部肌肉，而不是你的背部肌肉。2Remember its usually not one lift that causes an injury but years and years of incorrect lifting that result in a back injury. Lift safely each and every time!记住-通常不是一次搬运使你腰部受伤，而是你常年的不正确搬运使你背部受伤。每次都要用正确的方式搬起重物。1

32、5 / 33Job Specific Training 工作的特殊培训Internal and External Traffic Rules内部和内部和外部的交通秩序外部的交通秩序16 / 33As part of the Sales team, you are likely to find yourself offsite. On the road or in a warehouse, there are safety procedures and traffic rules that apply whether you are a driver or a pedestrian.作为销售团队

33、的一员，你有时候会在办公室以外，如在路上或仓库作为销售团队的一员，你有时候会在办公室以外，如在路上或仓库里，里，无论你是司机还是行人无论你是司机还是行人，都有需遵循的安全，都有需遵循的安全程序和交通程序和交通秩序。秩序。You should be aware of these job specific training programs. Lets take a closer look at the safety excellence procedures that apply in these circumstances.你需注意这些特殊的工作安全培训项目，你需注意这些特殊的工作安全培训项目

34、，让我们一起让我们一起看看适用于看看适用于紧急紧急情况下的安全卓越程序。情况下的安全卓越程序。17 / 33WAREHOUSE Safety仓库安全Personal Protective Equipment training At a minimum a High Visibility Vest or shirt is required. Other PPE must be worn as required and may include: Safety shoes, glasses, hard hats, gloves, etc.个人保护装备培训最低的要求，必须具有高可见度背心/衬衫。其他的

35、PPE要求：安全鞋，眼镜，手套等。PPE Training个人防护设施培训Designated walkwaysDriver waiting areasSpecific zones with no forklift traffic指定的人行道驾驶员等待区叉车禁止进入的特殊区域Warehouse Rules仓库制度18 / 33反光背心&safety shoes19 / 14Warehouse Safety仓库安全Pedestrian walkways人行横道Driver refuge驾驶员等待区Designated loading areas指定卸货区Truck loading卡车装卸货Whe

36、n trucks are being loaded or unloaded, they must remain stationary at all times. Procedures must be in place to control trucks during these processes.当卡车在装货或卸货时，车子应当保持不动，在该过程中，程序员应当时刻在控制卡车(静止不动)When drivers are waiting for their trucks to be loaded they should be provided a safe place to wait, also

37、with protective barriers.当驾驶员在等待他们正在装/卸货的卡车时，应当给他们提供一个安全的地方去等待，而且应当有保护屏障Pedestrian walkways must be designated and painted for all to see. Where possible protective barriers are constructed to ensure pedestrian safety.行人道必须预先设计好，并画出来让所有人都看到，建设必要的保护屏障来确保行人的安全。Trucks should only be loaded and unloaded

38、 in designated areas. Specific traffic routes are also mapped for trucks entering and exiting the facility. These routes create efficiencies and limit the amount of backing up and turning that is necessary.必须在指定的地点进行卡车的装货和卸货，特殊的让卡车进出工厂的交通路线也应当制定，从而提高效率和减少了卡车倒车和拐弯动作19 / 33Warehouse Safety仓库安全仓库安全Only

39、 authorized employees should enter the warehouse and when they do they should stay within the designated pedestrian walkways. 只有授权的员工方可进入仓库，在他们做只有授权的员工方可进入仓库，在他们做事时，他们应当呆在指定的行人路。事时，他们应当呆在指定的行人路。Essential personnel only: Due to the forklifts, trucks and other vehicles, the number of pedestrians in th

40、e warehouse must be kept to a minimum.仓库内的必要人员：仓库内的必要人员：由于铲车，卡车和其他由于铲车，卡车和其他车辆的存在，仓库里的人员应当尽量的少。车辆的存在，仓库里的人员应当尽量的少。 Unauthorized entry warning procedures: If you must enter the warehouse and you are not “Essential Personnel” make sure procedures are in place to notify the forklift operators that you

41、will be present. 没有经授权的进入警告程序：如果你必须没有经授权的进入警告程序：如果你必须得进入仓库或者你不是必要人员得进入仓库或者你不是必要人员，请在进，请在进入前先告知叉车操作员，让他们驾驶时注入前先告知叉车操作员，让他们驾驶时注意行人。意行人。 Warehouse PPE: Everyone entering the warehouse must wear a high visibility vest and all other safety equipment as required by the warehouse. 仓库的个人仓库的个人防护装置：防护装置：每一个进入

42、仓库的每一个进入仓库的员工必须要穿保质量的背心和其他的安全员工必须要穿保质量的背心和其他的安全装备。装备。20 / 33Dont Drive It If You Cant Operate It如果你不能操作它如果你不能操作它你就不要动它你就不要动它Never get behind the wheel of a vehicle you are not trained or authorized to operate. In our warehouses, this means trucks, forklifts and electric pallet jacks, both ride on an

43、d walk behind.如果你没有经过培训或是未经授权去操作，你坚决不要开车。在我们的仓库里，若未经训练，禁止操作卡车、叉车等21 / 33Safe Forklift (FLT) Operations安全的铲车操作安全的铲车操作Only trained and authorized employees may drive an FLT只有经过培训和经授权的员工方可只有经过培训和经授权的员工方可开叉车开叉车Use seat belts使用安全带使用安全带Follow established speed limits遵守速度限制，严禁超速遵守速度限制，严禁超速Drive In reverse

44、when necessary unless the load does not block your view 除非装载物没有挡住你的视线，否则需反方向开叉车除非装载物没有挡住你的视线，否则需反方向开叉车(向后走向后走)Never drive if view is obstructed! Exception: Final placement of load如果你的视线被挡住，坚决不要开车，除了最后如果你的视线被挡住，坚决不要开车，除了最后装载装载Complete daily pre-shift FLT inspections BEFORE use每天使用叉车前，必须先进行检查每天使用叉车前，必

45、须先进行检查22 / 33Maintain your vehicle维修你的车辆Drive defensivelySafe distance安全距离Weather天气Seat beltsFatigue疲劳Avoid distractions避免分心Dont speed不要加速Social Responsibility社会责任Motorcycle PPE摩托车个人防护设施Safe Driving at Work工作时安全驾驶Licenses执照Drive defensively防御性驾驶Seat belts安全带23 / 33Additional important topics:其他重要其他重

46、要的话题的话题Change Management Change Management 改变管理改变管理 Did you design new bottle? Create new Did you design new bottle? Create new promotion or packaging? It may create promotion or packaging? It may create safety issues you didnt foresee. safety issues you didnt foresee. Involve Safety and Operations

47、from the Involve Safety and Operations from the beginning so that changes can be managed beginning so that changes can be managed early in the process. They can help early in the process. They can help identify issues that might impact plant identify issues that might impact plant production, wareho

48、use storage or production, warehouse storage or distribution.distribution. 你是否设计了新的瓶子？创造了新你是否设计了新的瓶子？创造了新的促销或的促销或包装？它可能有你没有预料到的潜在危害。在包装？它可能有你没有预料到的潜在危害。在刚开始就涉及到了安全和操作，所以这些改变刚开始就涉及到了安全和操作，所以这些改变应当早点被控制。他们可以帮忙认清那些可能应当早点被控制。他们可以帮忙认清那些可能影响生产，仓库存货或者分发的危害问题。影响生产，仓库存货或者分发的危害问题。Contractor Contractor SafetyS

49、afety承包商安全承包商安全If you hire a contractor for any kind If you hire a contractor for any kind of event, you have legal of event, you have legal responsibilities should their actions responsibilities should their actions result in injuries. To minimize the result in injuries. To minimize the chance of i

50、njury, ensure that they:chance of injury, ensure that they:如果如果你因为某活动雇佣你因为某活动雇佣了一个承包商了一个承包商，如果，如果他们他们的行为会导致的行为会导致损伤，你需承担相应的法律损伤，你需承担相应的法律义务。为了尽量义务。为了尽量减少损伤的减少损伤的机会，请确保机会，请确保他们：他们：Perform their work in a safe manner to Perform their work in a safe manner to prevent injuries to themselves, people prev