IET简介及机场特殊处理办法31页PPT课件.ppt

1、概述 IET主要是指跨航空公司电子客票（InterlineET，简称IET）主要功能：主要功能：双方可以互售电子客票航班；可以销售联程电子客票。主要定义主要定义VC 出票承运人 客票记录签发者和所有者MC 销售承运人 票联上表明的“销售”航空公司OC 运营承运人 航班的实际承运航空公司显示电子客票票联使用及控制状况电子客票票联的所有权只能存在于一家航空公司DETR:TN/0167807148956 ISSUED BY: AA AIRLINE ORG/DST: / ARL-I E/R: NONREF/APEX TOUR CODE: PASSENGER: GAO/YUNLONG EXCH: CON

2、J TKT: O FM:1PEK UA CA 4453 M 16JAN 1530 OK MLXCND 16JAN7/16JAN7 2PC USED/FLOWN RL:RC58C2 /KHCCFE BG:1/11K BN:181 X TO:2SFO UA 1418 M 16JAN 1315 OK MLXCND 16JAN7/16JAN7 2PC CPN NOTE RL:RC58C2 /KHCCFE O TO:3LAS UA 1509 M 25JAN 2019 OK MLXCND 25JAN7/25JAN7 2PC CPN NOTE RL:RC58C2 /KHCCFE O TO:4LAX UA C

3、A 4456 H 26JAN 0040 OK HLW6M 26JAN7/26JAN7 2PC OPEN FOR USE RL:RC58C2 /KHCCFE TO: PEK FC: FC 08JAN BJS UA X/SFO UA LAS UA LAX581.38MLXCND UA BJS521.3 2HLW6M NUC1102.70END ROE7.82626 XT7.00XY5.00XA7.50AY 11.50CN180.00YQ13XFSFO4.5LAS4L AX4.5 FARE: CNY 8630|FOP:CC(AX3782955419111940108) EQUIV.FARE PD:

4、USD 1104.00| TAX: 30.20US|OI: TAX: 5.00YC| TAX: 7.00XY|两种新增加的状态两种新增加的状态 AIRPCNTL/YY（AIRPCNTL/UNK） CPNNOTECoupon Control 票联控制票联控制 当电子客票签发后，OC掌控票联，用于办理登机手续,有不同方式可以将票联的控制权从一个承运人转到另外一个承运人。72 hour rule 7272小时规定小时规定当签发电子客票时，如果航班在72小时内，票联控制权自动给予OC；如果航班在72小时之外，控制权在VC，不发给OC，航班初始化时，OC会自动请求控制权并自动获取，否则，需要手工获取。7

5、2小时之外订座（CA系统显示）：DETR:TN/999-2407828133 ISSUED BY: AIR CHINA ORG/DST: PEK/TPE ISI: SITI ARL-I E/R: 不得退票 TOUR CODE: PASSENGER: LI/WX EXCH: CONJ TKT: O FM:1PEK CA 111 Y 20N0V 0935 OK YB 20K OPEN FOR USE RL:ET803 / O TO:2HKG CX 460 Y 21NOV 0850 OK YB 20K OPEN FOR USE RL:ET803 / TO: MNL FC: 20DEC05PEK CA

6、 HKG500.00CX TPE800.00CNY1300.00END FARE: CNY 1300.00|FOP:CASH(CNY) TAX: CNY 20.00CN|OI: TAX: CNY 50.00YQ| TOTAL: CNY 1370.00|TKTN: 999-240782813372小时之内订座（CA系统显示）：DETR:TN/999-2407827991 ISSUED BY: AIR CHINA ORG/DST: PEK/TPE ISI: SITI ARL-I E/R: TEST TOUR CODE: PASSENGER: TEST/TEST EXCH: CONJ TKT: O

7、FM:1PEK CA 101 Y 20SEP 0800 OK YB 2PC OPEN FOR USE RL:K9H0M / O TO:2HKG CX 466 Y 20SEP 1340 OK YB 2PC AIRP CNTL/CX RL:K9H0M / TO: MNL FC: 31OCT05PEK CA HKG710.00CX TPE710.00CNY1420.00END FARE: CNY 1420.00|FOP:CASH(CNY) TAX: CNY 50.00CN|OI: TAX: CNY 20.00YQ| TOTAL: CNY 1490.00|TKTN: 999-240782799172小

8、时之内订座（CX系统显示）：DETR:TN/999-2407827991,DCX DETR: ISSUED BY: unknown ORG/DST: PEK/TPE ISI: SITI ARL-D E/R: TEST TOUR CODE: PASSENGER: TEST/TEST EXCH: CONJ TKT: O FM:1PEK CA 101 Y 20SEP 0800 OK YB 2PC CPN NOTE RL:K9H0M / O TO:2HKG CX 466 Y 20SEP 1340 OK YB 2PC OPEN FOR USE RL:K9H0M / TO: MNL FC: 31OCT05

9、PEK CA HKG710.00CX TPE710.00CNY1420.00END FARE: CNY 1420.00|FOP:CA( ) TAX: 50.00CN|OI: TAX: 20.00YQ| TOTAL: CNY 1490.00|TKTN: 999-2407827991DETR：C2（要控制权）DETR:TN/999-2407827991 ISSUED BY: AIR CHINA ORG/DST: PEK/TPE ISI: SITI ARL-I E/R: TEST TOUR CODE: PASSENGER: TEST/TEST EXCH: CONJ TKT: O FM:1PEK CA

10、 101 Y 20SEP 0800 OK YB 2PC OPEN FOR USE RL:K9H0M / O TO:2HKG CX 466 Y 20SEP 1340 OK YB 2PC OPEN FOR USE RL:K9H0M / TO: MNL FC: 31OCT05PEK CA HKG710.00CX TPE710.00CNY1420.00END FARE: CNY 1420.00|FOP:CASH(CNY) TAX: CNY 50.00CN|OI: TAX: CNY 20.00YQ| TOTAL: CNY 1490.00|TKTN: 999-2407827991*如何获得控制权如何获得控

11、制权*指令格式：DETR: 航段序号航段序号 如：DETR：C2步骤一步骤一：999999票适用票适用DETRDETR：TN/TN/票号票号DETRDETR：C2C2步骤二步骤二：外航出的票适用外航出的票适用DETRDETR：TN/TN/票号票号DETRDETR：TN/TN/票号，票号，DUADUA（到（到UAUA系统提取）系统提取）DETRDETR：C2C2举例：如何要举例：如何要“CONTROL”DETRTN/0167803892446ETPASSENGERDATANOTFOUND第一步：第一步：DETRTN/0167803892446第二步：第二步： DETR TN/0167803892

12、446,DUA到到UA系统提取票面系统提取票面DETR: 0167803892446ISSUED BY: AA AIRLINE ORG/DST: / ARL-I E/R: PENALTY/CHANGE FEE APPLIES TOUR CODE: PASSENGER: REN/YUANXIN EXCH: CONJ TKT: O FM:1PEK UA 4453 H 21JAN 1530 OK HLW6M 21JAN7/21JAN7 2PC OPEN FOR USE RL:RVDXM0 /IERHWS X TO:2SFO UA 1418 H 21JAN 1315 OK HLW6M 21JAN7/2

13、1JAN7 2PC OPEN FOR USE RL:RVDXM0 /IERHWS O TO:3LAS UA 1509 H 25JAN 2019 OK HLW6M 25JAN7/25JAN7 2PC OPEN FOR USE RL:RVDXM0 /IERHWS O TO:4LAX UA 4456 H 26JAN 0040 OK HLW6M 26JAN7/26JAN7 2PC OPEN FOR USE RL:RVDXM0 /IERHWS TO: PEK FC: FARE: |FOP: TAX: |OI: TOTAL: |TKTN: 016-7803892446 DETRC1ACCEPTEDDETR

14、C1要第一个航段的“CONTROL”第三步：第三步：注：是第几个航段，注：是第几个航段，“C”后面就是该航段的序号。后面就是该航段的序号。第四步：第四步：DETR:TN/0167803892446 ISSUED BY: AA AIRLINE ORG/DST: / ARL-I E/R: PENALTY/CHANGE FEE APPLIES TOUR CODE: PASSENGER: REN/YUANXIN EXCH: CONJ TKT: O FM:1PEK UA CA 4453 H 21JAN 1530 OK HLW6M 21JAN7/21JAN7 2PC OPEN FOR USE RL:RVD

15、XM0 /IERHWS X TO:2SFO UA 1418 H 21JAN 1315 OK HLW6M 21JAN7/21JAN7 2PC CPN NOTE RL:RVDXM0 /IERHWS O TO:3LAS UA 1509 H 25JAN 2019 OK HLW6M 25JAN7/25JAN7 2PC CPN NOTE RL:RVDXM0 /IERHWS O TO:4LAX UA CA 4456 H 26JAN 0040 OK HLW6M 26JAN7/26JAN7 2PC CPN NOTE RL:RVDXM0 /IERHWS TO: PEK FC: FC 19DEC BJS UA X/

16、SFO UA LAS UA LAX513.50HLW6M UA BJS513.49 HLW6M N UC1026.99END ROE7.9455 XT7.00XY5.00XA7.50AY 11.50CN180.00YQ12XFSFO4.5LAS3L AX4.5 FARE: CNY 8160|FOP:CC(AX3782955419111940108) EQUIV.FARE PD: USD 1042.00| TAX: 29.00US|OI: TAX: 5.00YC| TAX: 7.00XYDETRTN/0167803892446关于控制权关于控制权 STARAlliance内部：成员允许互要控制权

17、，没有限制； STARAlliance外部： 原则不允许要外航票又是外航实际承运航段的，如果某些特殊情况需要，只能联系对方HELPDESK，反之亦然。IEThelpdesk航信服务台：84018401（目前）helpdesktravelsky国航电话销售服务中心（HELPDESK小组）：IEThelpdeskmail.airchinaIET特殊情况处理1、国航出票，外航无法接收：DETR:TN/9997175637339 ISSUED BY: WORLDSPAN ORG/DST: SFO/SFO ARL-I E/R: NON-END/REF-USD25/ TOUR CODE: PASSENGE

18、R: BAKER/KENNETH EXCH: CONJ TKT: O FM:1SFO CA 986 D 30OCT 1450 OK DXR 30OCT7/30OCT7 2PC USED/FLOWN RL:HXGZB /MA8JVF1P O TO:2PEK NH CA 5722 J 04NOV 0920 OK C /30OCT8 2PC USED/FLOWN RL:BD8T2 /MA8JVF1P O TO:3KIX AC 36 C 06NOV 1845 OK CXRT /30OCT8 2PC AIRP CNTL/AC RL:HXGZB /MA8JVF1P X TO:4YVR AC UA 5008

19、 C 06NOV 1315 OK CXRT /30OCT8 2PC OPEN FOR USE RL:HXGZB /MA8JVF1P TO: SFO FC: SFO CA BJS 2637.50NH OSA 923.10AC X/YVR AC SFO M2195.00NUC5755.60ENDDETR:TN/9997175637339,DACTICKETNUMBERNOTFOUND 外航没有票面，此时，使用外航没有票面，此时，使用TSU指令将航段状态手工改指令将航段状态手工改成成“OPEN FOR USE”。 1、可以尝试、可以尝试“推控制权推控制权”给对方给对方; 2、如果、如果“推控制权推控

20、制权”仍不成功，将状态用仍不成功，将状态用TSU指令修改指令修改成成“OPEN FOR USE”然后换开纸票或开然后换开纸票或开FIM给外航。给外航。如何推控制权DETR:TN/9994992889621 ISSUED BY: AIR CHINA ORG/DST: BJS/BJS BSP-I E/R: NON-END/REF-1000CNY/AFTDEP-1500CNY/AFT DEP REB TOUR CODE: PASSENGER: BO/YU MIN EXCH: CONJ TKT: O FM:1PEK CA 931 D 05NOV 1315 OK DLRTCN 30K USED/FLOW

21、N RL:DBPGE /RJDD8 1E BG:1/19K X TO:2FRA LH 3674 D 05NOV 2115 OK DLRTCN 30K OPEN FOR USE RL:DBPGE /RJDD8 1EO TO:3GVA LH 3687 D 10NOV OK DLRTCN 30K OPEN FOR USE RL:DBPGE /RJDD8 1E X TO:4MUC CA 962 D 10NOV 1855 OK DLRTCN 30K OPEN FOR USE RL:DBPGE /RJDD8 1E TO: PEK FC: 05NOV07BJS CA X/FRA1896.60LH GVA L

22、H X/MUC CA BJS M1896.60NUC3793.20E ND ROE7.539800 XT CNY72.00DECNY262.00RACNY394.00YQCNY904.00YRDETR:TN/9994992889621，DLHTICKET NUMBER NOT FOUNDETIE:99949928896212A-LH其中：其中：9994992889621是票号；是票号；“2”是票面中航段的序号；是票面中航段的序号；A代表代表Airport control; LH是该航段控制权的接受方。是该航段控制权的接受方。注：此指令只能用于国际注：此指令只能用于国际IET，不适用于与国内各公

23、司，不适用于与国内各公司的的IET。DETR:TN/9994992889621 ISSUED BY: AIR CHINA ORG/DST: BJS/BJS BSP-I E/R: NON-END/REF-1000CNY/AFTDEP-1500CNY/AFT DEP REB TOUR CODE: PASSENGER: BO/YU MIN EXCH: CONJ TKT: O FM:1PEK CA 931 D 05NOV 1315 OK DLRTCN 30K USED/FLOWN RL:DBPGE /RJDD8 1E BG:1/19K X TO:2FRA LH 3674 D 05NOV 2115 OK

24、 DLRTCN 30K AIRP CNTL/LH RL:DBPGE /RJDD8 1EO TO:3GVA LH 3687 D 10NOV OK DLRTCN 30K OPEN FOR USE RL:DBPGE /RJDD8 1E X TO:4MUC CA 962 D 10NOV 1855 OK DLRTCN 30K OPEN FOR USE RL:DBPGE /RJDD8 1E TO: PEK FC: 05NOV07BJS CA X/FRA1896.60LH GVA LH X/MUC CA BJS M1896.60NUC3793.20EDETR:TN/9994992889621,DLH ISS

25、UED BY: AIR CHINA ORG/DST: BJS/BJS BSP-I E/R: NON-END/REF-1000CNY/AFTDEP-1500CNY/AFT DEP REB TOUR CODE: PASSENGER: BO/YU MIN EXCH: CONJ TKT: O FM:1PEK CA 931 D 05NOV 1315 OK DLRTCN 30K CPN NOTE RL:DBPGE /RJDD8 1E BG:1/19K X TO:2FRA LH 3674 D 05NOV 2115 OK DLRTCN 30K OPEN FOR USE RL:DBPGE /RJDD8 1EO

26、TO:3GVA LH 3687 D 10NOV OK DLRTCN 30K CPN NOTE RL:DBPGE /RJDD8 1E X TO:4MUC CA 962 D 10NOV 1855 OK DLRTCN 30K CPN NOTE RL:DBPGE /RJDD8 1E TO: PEK FC: 05NOV07BJS CA X/FRA1896.60LH GVA LH X/MUC CA BJS M1896.60NUC3793.20E外航出票，国航无法接收1、国航有票面，但状态不是OPENFORUSE，并并且外航的票面已经显示且外航的票面已经显示“AIRP CNTL/UNK”：双：双方系统均显示

27、控制权未知方系统均显示控制权未知DETR:TN/0162166741581 ISSUED BY: UNITED AIRLINES INC. ORG/DST: / ARL-I TOUR CODE: PASSENGER: SCHNAIBLE/JAMESW EXCH: CONJ TKT: O FM:1PEK CA 1321 Y 07NOV 0835 OK Y 2PC AIRP CNTL/UNK RL:/JSHLWUUA O TO:2CAN UA 4475 C 09NOV 1255 OK CWCANR 2PC CPN NOTE RL:/JSHLWUUA X TO:3PEK UA 898 C 09NOV

28、 1900 OK CWCANR 2PC CPN NOTE RL:/JSHLWUUA TO: IAD FC: FC 16OCT WAS UA X/SIN SQ JKT M3706.00C TG BKK 562.50Y TG SHA 520.67Y RT CA BJS149.87Y CA CAN 225.47Y UA X/BJS UA WAS M5278.90CWCANR NUC10443.41 E NDDETR:TN/0162166741581，DUA ISSUED BY: UNITED AIRLINES INC. ORG/DST: / ARL-I TOUR CODE: PASSENGER: S

29、CHNAIBLE/JAMESW EXCH: CONJ TKT: O FM:1PEK CA 1321 Y 07NOV 0835 OK Y 2PC AIRP CNTL/UNK RL:/JSHLWUUA O TO:2CAN UA 4475 C 09NOV 1255 OK CWCANR 2PC OPEN FOR USE RL:/JSHLWUUA X TO:3PEK UA 898 C 09NOV 1900 OK CWCANR 2PC OPEN FOR USE RL:/JSHLWUUA TO: IAD FC: FC 16OCT WAS UA X/SIN SQ JKT M3706.00C TG BKK 56

30、2.50Y TG SHA 520.67Y RT CA BJS149.87Y CA CAN 225.47Y UA X/BJS UA WAS M5278.90CWCANR NUC10443.41 E ND XT 30.20US 7.00XY 5.00XA 2.50AY 22.20TS 250.00YQ 5.50YC 4.50XFIAD4.5 FARE: USD10443.00|FOP:MS(VI4486095000015029) TAX: |OI: 016-7084460888 DCA 16OCT7 00000000 TOTAL: USD10802.00|TKTN: 016-2166741581处

31、理办法（1）要控制权，在定座系统中多尝试几次；）要控制权，在定座系统中多尝试几次；（2）如果仍要不到，使用）如果仍要不到，使用TSU指令将该航段状态指令将该航段状态改为改为OPEN FOR USE，然后机场候补接收（紧急，然后机场候补接收（紧急时）。时）。（3）或联系对方的）或联系对方的HELP DESK，让他们把控制权，让他们把控制权推过来。推过来。注意：注意： 当国航系统的票面是当国航系统的票面是“AIRP CNTL/UNK”或或“CPN NOTE”时，都可以尝试这样操作，前提是外航票面状态时，都可以尝试这样操作，前提是外航票面状态必须是必须是AIRP CNTL/UNK。2、国航没有票面，

32、并且外航票面已经显示为“AIRPCNTL/UNK”DETR TN/2055631171276 ET PASSENGER DATA NOT FOUND DETR TN/2055631171276，DNHISSUED BY: AXESS ORG/DST: KIX/KIX ARL-I E/R: OZ PTN NON-ENDS TOUR CODE: PASSENGER: MUN/JINSIKMR EXCH: CONJ TKT: O FM:1KIX NH 109 M 07NOV 0840 OK MLPX15 07NOV7/07NOV7 20K USED/FLOWN RL:BFLNH /CNGU5UNH

33、X TO:2PEK CA 4138 Y 07NOV 1150 OK Y /07NOV8 20K AIRP CNTL/unk RL:BFLNH /CNGU5UNH O TO:3CKG NH 5358 M 10NOV 0035 OK MLPX15 10NOV7/10NOV7 20K AIRP CNTL/unk RL:BFLNH /CNGU5UNH处理办法（1）尝试在定座系统中要尝试在定座系统中要“控制权控制权”；（2）如果要不过来，由国航）如果要不过来，由国航HELP DESK联联系外航的系外航的HELP DESK，让外航把，让外航把“控制权控制权”推过来。或者让外航手动改为推过来。或者让外航手动改为OPEN FOR USE,由国航由国航HELP DESK手工获取手工获取;（3）如果仍推不过来）如果仍推不过来(如如OZ没有推控制权的没有推控制权的功能功能)，让当地的外航给客人换开或开，让当地的外航给客人换开或开FIM。谢谢 谢谢