1、UNIT 11 CONFLICT AND COMPROMISELESSON 2 DEALING WITH CONFLICT目录页contentsActivate and shareIListen for understandingIIIIIFocus on functionSpeakActivate and shareActivate and ShareLook at the different ways of dealing with conflict.Discuss with your partner which ways you would use to resolve conflict
2、(),and which you wouldnt use().to respond to anger with more angerto do nothing or try to escapeto repeat what you said in a different wayto explain clearly what you wantto negotiate with the other personto solve the problem yourselfto ask for help from somebody outside the situationto put forward s
3、olutionsListen for understandingListen for understandingWhat are the three common ways?What does each way mean?Why isnt it helpful?_This means you _ more negatively and _ to a situation of _.The person says nothing and tries to _the situation.The situation can _ or even lead to _.You _ somebody outs
4、ide the situation,and they _.However,people outside the situation_.They are usually not in _ to make the right judgment.This does not _.The person who withdraws feels _.Holding your feelings inside can be _.Listen for understandingWhat are the three common ways?To respond to anger with more angerDoi
5、ng nothing To ask for help from somebody outside the situationListen for understanding What does each way mean?This means you _ more negatively and _ to a situation of _.The person says nothing and tries to _ the situation.You _ somebody outside the situation,and they _.reactviolentlyconflictescape
6、or ignorecall ondecide what should happenListen for understanding Why isnt it helpful?The situation can _ or even lead to _.However,people outside the situation _.They are usually not in _ to make the right judgment.This does not _.The person who withdraws feels _ Holding your feelings inside can be
7、 _.solve any problemsget worseviolencemore and more angry with the other personvery unhealthymay not know thethe positionwhole story1.What are the two most common conflicts the interviewer mentions?Listen for understandingListen again.Answer the questions.Neighbours complain of extremely loud music
8、until very late at night and parents become really angry with their children for spending too much time online.2.What is the worst way of dealing with conflict according to Dr.Maguire?3.What is the best way recommended?Listen for understandingListen again.Answer the questions.Respond to anger with m
9、ore anger.Try to negotiate with the other person.Listen for understandingRead each situation and how the conflicts are resolved.Analyse their possible consequences.Give comments or recommendations on how to deal with each situation.Listen for understandinga.Amy did not do well in her maths exam,and
10、her mother was very angry with her as a result.Amy argued that one exam would not mean total failure,but her mother did not agree.Amys way to deal with the problem was refusing to talk to her mother for three days.Not talking to her mother for three days would make both Amy and her mother feel very
11、upset.It would be better if Amy and her mother went to the maths teacher and discuss Amys problems and find a solution.Listen for understandingb.Bob accidentally stamped on a mans foot on the bus.The man was very angry and swore at Bob.Bob was angry,too.He yelled and swore back at the man.This situa
12、tion could have led on to a more serious argument and eventually get police involved in.The man could have complained and Bob could have said sorry right away.Listen for understandingc.Daisy thought Cathy had reported her to the teacher,even though Cathy had not.Daisy was so angry that she wouldnt a
13、llow Cathy to tell her side of the story.Therefore,Cathy asked her friend Fiona to talk to Daisy on her behalf.Daisys stubborn behaviour could have ended her friendship with Cathy.Daisy should have been more open to Cathys side of the story.Focus on functionFocus on FunctionFirst,_.Next,_.Then,_.You
14、 should _.Also,_.Listen to Dr.Maguire talking about what we should do to deal with conflict.Complete his suggestions.you should not act as if youre 100%right and theyare 100%wrongyou should try to explain clearly what you wantyou put forward solutionsspeak clearly and firmly,but you should neverbe c
15、areful of your body languageshoutFocus on FunctionTalk Builder Giving Suggestions1.You _ not act as if youre 100%right and they are 100%wrong.2.You _ try to explain clearly what you want.3.You _ respond in the same way.4._ is to repeat what you said in a different way.5.You _ speak clearly and firml
16、y,but you _ shout.6._ relax,and _ never to stand too close to the other person.its always better should notshouldthe best thingshould nevertry toshouldshould shouldntThe best thing shouldshould neverTry toits always betterSpeakSpeakThink about a conflict you have experienced.Share your experience in pairs and give each other suggestions.VIHomeworkHomeworkWrite a passage entitled“DEALING WITH CONFLICT”with no more than 150 words.thank you
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