模拟导游实务英语(全套193页PPT课件).ppt

1、A tour guide is a/an aA room reservation page from the Hilton Hotel websiteWelcomed by the bell boyFilling in the registration formsGetting room keys/key cardsProceeding to the roomsA“Packaged”HotelSouvenir shopsRestaurantsBusiness activity facilitiesGuest roomsSocial activityfacilitiesNight clubs,a

2、nd otherRecreational facilitiesDouble check the departure timeDecide the time for luggage collection withthe tour leader&national guideGuests packing&luggage collectedInform the guests and front deskabout the time agreedYour brief introduction to the tour itinerary Suggestions for revision from the

3、tour leaderand national guide/or the FIT visitorsYour explanationIf major change is insisted,you shouldreport it to relevant authority.Solve the dispute in the itinerary in lightof relevant regulationsnLearning Objectives:InterpretationVisitor centersMulti-mediapublicationsOutdoor panelsPersonal int

4、erpretationNational guideTour leader/escortLocal guideTour guide service+Tour leaderLocal guideor +National guideLocal guideLocal guideCross-shaped underground pit tombs of the Shang Dynasty in Anyang( Mausoleum of the Han Dynasty in Xianyang(http:/ Mausoleum of the Tang DynastyScared Way and stone

5、carvings of Qianling MausoleumEmpress Wu ZetianEmperor Qinshihuang and his mausoleumExcavated warriorsThree vaultsList of World Heritage Sites in China(As of 2008)World Cultural Heritage(世界文化遗产世界文化遗产)(26 sites in total)The Great Wall(1987)长城长城Mogao Caves in Dunhuang(1987)敦煌莫高窟敦煌莫高窟Imperial Palaces o

6、f the Ming and Qing dynasties in Beijing and Shenyang(The Palace Museum in Beijing and Shenyang)(1987,2004)明清皇宫（北京故宫、沈阳故宫）明清皇宫（北京故宫、沈阳故宫）Mausoleum of the First Qin Emperor(1987)秦始皇陵寝及兵马俑坑秦始皇陵寝及兵马俑坑Peking Man Site at Zhoukoudian in Beijing周口店北京人遗址周口店北京人遗址Historic Ensemble of the Potala Palace,Lahsa(1

7、994,2000,2001)布达拉宫布达拉宫Mountain Resort and its Outlying Temples承德避暑山庄承德避暑山庄Temple and Cemetery of Confucius and the Kong Family Mansion in Qufu(1994)曲阜孔庙孔林孔府曲阜孔庙孔林孔府Ancient Building Complex In Wudang Mountains,Hubei(1994)武当山古建筑群武当山古建筑群Lushan National Park in Jiangxi(1996)庐山庐山Old Town of Lijiang in Yu

8、nnan(1997)丽江古城丽江古城Ancient City of Pingyao in Shanxi(1997,2000)平遥古城平遥古城Classical Gardens of Suzhou(1997)苏州古典园林苏州古典园林Temple of Heaven,and Imperial Sacrificial Altar in Beijing(1998)天坛天坛Summer Palace,an Imperial Garden in Geijing(1998)颐和园颐和园Dazu Rock Carvings in Chongqing(1999)重庆大足石刻重庆大足石刻Longmen Grott

9、oes in Luoyang(2000)洛阳龙门石窟洛阳龙门石窟Imperial Tombs of the Ming and Qing dynasties(2000,2003,2004)明清皇家陵寝明清皇家陵寝Mount Qingcheng and the Dujiangyan Irrigation System in Sichuan（2000）青城山青城山都江堰都江堰Ancient Villages in Southern Anhui:Xidi and Hongchun(2000)皖南古村落皖南古村落西递、宏村西递、宏村Yungang Grottoes in Shanxi(2001)云冈石窟

10、云冈石窟Capital Cities and Tombs of the Ancient Koguryo Kingdom(2004)中国高句丽王城、王陵及贵族墓中国高句丽王城、王陵及贵族墓葬葬Historic Center of Macao(2005)澳门历史城区澳门历史城区Yinxu(2006)殷墟殷墟Kaipin Diaolou and village(2007)开平碉楼与村落开平碉楼与村落Fujian tulou(2008)福建土楼福建土楼World Natural Heritage Sites(世界自然遗产世界自然遗产)(7 sites in total)Mount Huangshan

11、in Anhui(1990)黄山黄山Jiuzhaigou Scenic and Historic Interest Area in Sichuan(1992)九寨沟风景名胜区九寨沟风景名胜区Wulingyuan Scenic and Historic Interest Area in Hunan(1992)武陵源风景名胜区武陵源风景名胜区Three Parallel Rivers of Yunnan Protected Areas(2004)“三江并流三江并流”自然景观自然景观Sichuan Giant Panda Sanctuaries(2006)四川大熊猫栖息地四川大熊猫栖息地Southe

12、rn China Karst Landscape in Chongqing,Yunnnan and Guizhou(2007)中国南方喀斯特中国南方喀斯特World Cultural&Natural Heritage Sites(Mixed)(世界文化与自然遗产世界文化与自然遗产)(4 sites in total)Mount Taishan in Shandong(1987)泰山泰山Huanglong Scenic and Historic Interest Area in Sichuan(1992)黄龙风景名胜区黄龙风景名胜区Mount Emei Scenic Area,including

13、 Leshan Giant Buddha Scenic Area(1996)峨嵋山峨嵋山乐山大佛乐山大佛Mount Wuyi in Fujian 武夷山武夷山Step IComposition of a good commentaryStep IIGood delivery of thecompleted commentaryA successful tour commentaryNatureClassicalgardensAbstraction/stylizationYouShang/Zhou dynastiesGarden construction became Fashionable a

14、t Spring&Autumn/Warring States PeriodsShangli Yuan/Taiye LakeQin/Han dynastiesGarden construction became vogue practiceWei/Jin/South&North dynastiesMaturity of garden constructionTang/Song dynastiesTheoretical developmentMing/Qing dynastiesImperial gardens1.Common features2.Abundance of resources3.I

15、mposing layout4.Multi-functionalPrivate gardens1.Extension of dwellings2.Small in size3.Elegant/tasteful4.Partition walls/footpaths/decorations like paintings and calligraphy workshttp:/ European garden The Small Vehicle Hinayana*salvation through personal practice*monastery based life*full-time pra

16、ctice*distribution of followers mainly in Sri Lanka,Thailand,Laos,etc.The Great Vehicle Mahayana*salvation to all sentient beings*interlinked fate among people*Buddhas guidance and spiritual help*distribution of followers mainly in Vietnam,Japan,Korea,etc.ShanmenMaitreya BuddhaStone tabletsMahavira

17、Hall(center of theTemple construction)Bell Tower&Drum TowerHall of Celestials KingsThe Pagoda ForestThe PavilionFangzhang HallThe Damo CaveThe 4 principalLocal cuisine*Shandong cuisine*Guangdong cuisine*Sichuan cuisine*Jiangsu-Zhejiang cuisine*Shandong cuisine*Guangdong cuisine*Sichuan cuisine*Jiang

18、su cuisine*Zhejiang cuisine*Hunan cuisine*Anhui cuisine*Fujian cuisine The 8 culinaryschoolsGreen teaOolong teaWhite teaBlack teaScented teaCompressed teaSerious typeExample:kungfu teaRequirement in:-Water-Temperature-Tea leaves-Tea waresCasual typeDrinking with:-Glass-Mugs-Bowls International touri

19、sts1.Report the case;2.Get the supporting document;3.Report the loss to the local Security Bureau;4.Apply a new one to his embassy or general Consulate;Overseas Chinese1.Obtain the supporting document;2.Obtain the visa from the local Entry and Exit Department of the Public Security Bureau;1.Inquire

20、of other members and local people for clues;2.Leave visitors to the care of the tour leader or the national guide;3.Turn to the local policeStation for assistance;4.Call the hotel to inquire;After the tourists been found:1.Make an apology if it is your fault;2.Unwise to blame;3.Help shake off embarrassment if the visitor assumes responsibilities;Top concerns are education,social security and employment.