1、UNIT 11 UNIT 11 CONFLICT AND COMPROMISECONFLICT AND COMPROMISELESSON 2 LESSON 2 DEALING WITH CONFLICTDEALING WITH CONFLICTTo listen and talk about conflicts and ways of dealing with themTo listen for understanding and detail To practise giving suggestionsTo talk about a personal conflict 1.Brainstor
2、m ways you use to resolve conflict in daily life.2.Look at the different ways of dealing with conflict.Discuss with your partner which ways you would use to resolve conflict(),and which you wouldnt use().pto respond to anger with more angerpto do nothing or try to escapepto repeat what you said in a
3、 different waypto explain clearly what you wantpto negotiate with the other personpto solve the problem yourselfpto ask for help from somebody outside the situationpto put forward solutionsListen to a radio programme about dealing with conflict.What are the three common ways to deal with conflict?Co
4、mplete the first column of the table.LISTEN FOR UNDERSTANDINGLISTEN FOR UNDERSTANDINGWhat are the three common ways?To respond to anger with more angerDo nothingTo ask for help from somebody outside the situationListen again.Complete the rest of the information.What does each way mean?Why isnt it he
5、lpful?This means you _ more negatively and _ to a situation of _.The situation can _ or even lead to _.The person says nothing and tries to _ the situation.This does not _.The person who withdraws feels _.Holding your feelings inside can be _.You _ somebody outside the situation,and they _.However,p
6、eople outside the situation _.They are usually not in _ to make the right judgment.reactviolentlyconflictget worseviolenceescape or ignoresolve any problemsmore and more angry with the other personvery unhealthycall ondecide what shouldhappenmay not know the whole storythe positionDo you agree or di
7、sagree with Dr.Maguire in the programme.Share with your partner what you have learnt about the three common ways to deal with conflict.Listen again.Answer the questions.1)What are the two conflicts the interviewer mentions?2)What is the worst way of dealing with conflict according to Dr.Maguire?3)Wh
8、at is the best way recommended?Neighbours complain of extremely loud music until very late at night and parents become really angry with their children for spending too much time online.Try to negotiate with the other person.Respond to anger with more anger.Read each situation and how the conflicts
9、are resolved.Analyse their possible consequences.Give comments or recommendations on how to deal with each situation.a Amy did not do well in her maths exam,and her mother was very angry with her as a result.Amy argued that one exam would not mean total failure,but her mother did not agree.Amys way
10、to deal with the problem was refusing to talk to her mother for three days.Not talking to her mother for three days would make both Amy and her mother feel very upset.It would be better if Amy and her mother went to the maths teacher and discuss Amys problems and find a solution.b Bob accidentally s
11、tamped on a mans foot on the bus.The man was very angry and swore at Bob.Bob was angry,too.He yelled and swore back at the man.This situation could have led on to a more serious argument and eventually get police involved in.the man could have complained and Bob could have said sorry right away.c Da
12、isy though Cathy had reported her to the teacher,even though Cathy had not.Daisy was so angry that she wouldnt allow Cathy to tell her side of the story.Therefore,Cathy asked her friend Fiona to talk to Daisy on her behalf.Daisys stubborn behavior could have ended her friendship with Cathy.Daisy sho
13、uld have been more open to Cathys side of the story.1.Listen to Dr.Maguire talking about what we should do to deal with conflict.Complete his suggestions.First,_ _.Next,_.Then,_.You should _ _.Also,_.you should not act as if youre 100%right and they are 100%wrongyou should try to explain clearly wha
14、t you wantyou put forward solutionsFOCUS ON FUNCTION:GIVING SUGGESTIONSFOCUS ON FUNCTION:GIVING SUGGESTIONS speak clearly and firmly,but you should never shoutbe careful of your body language2.Listen and imitate.Complete the Talk Builder.its always better should not should the best thing should neve
15、r try toGiving Suggestions1 You _ not act as if youre 100%right and they are 100%wrong.2 You _ try to explain clearly what you want.3 You _ respond in the same way.4 _ is to repeat what you said in a different way.5 You _ speak clearly and firmly,but you _ shout.6 _ relax,and _ never to stand too close to the other person.shouldshouldshouldntThe best thingshouldshould neverTry toits always betterThink about a conflict you have experienced.Share your experience in pairs and give each other suggestions.Write about your conflict you have experienced and how you dealt with it then.
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