企业商务英语口语培训课件.ppt

1、LOGO表示随声附和的句式表示随声附和的句式v Youre right.v Thats it.v Thats right.v Quite right.v Absolutely.v Certainly.v Sure.v Definitely.v Of course.v Exactly.v Great.v Fine.v No problem.给自己争取思考时间给自己争取思考时间或进行解释的表达法或进行解释的表达法vAs everybody knows,vAs we all know vAs far as I am concerned,vWhen it comes to(career plans),

2、vYou know,vWell,let me see,vI mean,vWhat I mean is thatvThats to say,要求对方重复的表达要求对方重复的表达v Pardon,could you repeat the question?v Sorry,I didnt catch what you said.Would you please say it again?v I missed your point.v Sorry,I dont quite follow you.v I dont quite see what you mean.v Do you mean?（1）开始谈话

3、）开始谈话vWhen it comes to doing sth.,is undoubtedly the most important.I have several reasons:1)vWhen doing ,different people have different choices.Some people will say,but,as far as Im concerned,.vIf you ask me what is important when doing ,the first thing that crosses my mind is .vWe have several wa

4、ys to do .The first,vHow to becomes a popular topic in our daily lives.As to this question,I have several suggestions.Firstly,vIn order to do well,some things should be considered,for example,or something else.As far as I am concerned,is important to consider when doing .vWhen a lot of factors shoul

5、d be taken into consideration,-.But considering ,is the most important thing to consider.（2）发表观点）发表观点v as far as be concerned,v in ones opinion/eyes/mind,v from ones point of view,v as for sb./as to sb.,v when it comes to ,v it seems to sb.that,v I am of the opinion that ,v I suppose/I think,v accor

6、ding to,v as regards to,v concerning,v in regard to,v in relation to,v regarding to,v with regard to,v with respect to,v My points are as follows:,v I have the following consideration.v I have the following points.v There are 3 things to consider.v I think we need to consider 2 aspects.v There are 4

7、 points I want to say.（3）有条不紊）有条不紊v In the first place,.In the second place,.In the third place,.v To begin with,.Moreover,.Finally,.v For one thing,.For another,.v Firstly,.Secondly,.Thirdly,.v The first .The second .The third v First of all in the second place last but not least（4）因果关系）因果关系v becau

8、se,then,therefore,hence,so,accordingly,since,consequently,thus v as a result,as for,due to,because of,for the reason,owing to,thanks to,now that,result in,contribute to,lead to,on account of(the fact that)（5）比较关系）比较关系v similarly,likewise,equally important,in comparison with,despite,unlike,whereas,wh

9、ile,still,otherwise,instead,at the same time,in the same way,the same as ,compared to/with,similar to,on the contrary,on the other hand,in/by contrast,differ from,different from,in contrast to,and yet,but yet conversely,even so,not only but also（6）转折关系）转折关系v but,yet,however,unless,instead,unlike,tho

10、ugh,although,despite,nevertheless,otherwise,after all,as a matter of fact,different from,in spite of,on the contrary,on(the)one hand,on the other hand,except for,in contrast,even so/though（7）表示列举）表示列举v namely,for example/instance,take for example,such as,for one thing,for another,on one hand,on the

11、other hand,to illustrate,to give another example,a case in point,that is（8）表示解释）表示解释v that is，that means,it means that,what I mean is that（9）结束话题）结束话题v therefore,finally,accordingly,so,consequently,thus,hence,briefly,above all,as a result,in short,in a word,in brief,to be brief,in conclusion,as a re

12、sult,in general,on the whole,all in all,in all,by and large,generally speaking,in summary,to conclude,to sum up,to summarize v All in all,is of great importance when doing .v Anyway,is essential when doing.Only after we do ,can we v To sum up,should be put at the first place when doing .v Before I c

13、lose,let me just summarize the main points.(1)开始讨论的常用句式开始讨论的常用句式v Shall we make a start?v Wed better start/begin.v Right,lets begin.v So,the first item we have to discuss is(2)结束讨论的常用句式结束讨论的常用句式vI think that just covers everythingvBefore we close,let me just summarize the main points.vIt looks that

14、weve covered all the main points.vTo sum up,vIn one word,.vTo draw a conclusion,vIn short,开始一个论题开始一个论题v Shall we begin with v would you like to introduce this item?When we talk about/mention 结束一个论题结束一个论题v Right,I think that covers the first item.v Shall we leave the item?v Lets move on to the next i

15、tem v Now,we come to the question of(3)打断对方时常用的句式打断对方时常用的句式v Can I say something here?v Sorry to interrupt you,but I thinkv Excuse me,may I interrupt?v Just a moment,but(4)评论对方观点常用的句式评论对方观点常用的句式v Thats(very)interesting.v Thats a good/excellent/important point/idea.v I see what you mean.v Sounds reas

16、onable.v Im sure wed all agree with that.(5)表示赞同的常用句式表示赞同的常用句式vI totally agree.vI couldnt agree more.vThats just how I feel.vThats exactly my opinion.vThats just what I was thinking.vThats absolutely true.vI couldnt have put it better myself.vYou are right.vThats true.vIm 100%behind you.(6)表示不赞同的常用句

17、式表示不赞同的常用句式vIm afraid I couldnt agree with you.vYou must be joking.vI dont think so.vI see your point/what you mean,but in my opinionvWell,it dependsvPerhaps,but dont you think that vI suppose thats true in a way,but vI guess you could be right,but dont you think?(7)要求对方重复的常用句式要求对方重复的常用句式v I dont se

18、e what you are getting at.v I am not sure what you are saying.v Would you please repeat it?v Would you mind saying it again?(8)转移话题常用的句式转移话题常用的句式v Lets move on to the next item.v The next question on the topic card isv Now lets come to the question ofv Lets stop talking about(9)发表个人意见常用的句式发表个人意见常用的句

19、式vIn my opinion,we shouldvIn my view,vAs far as I am concernedvFrom my point of view.vIt seems to me thatvI hold the opinion thatvTo my knowledgevPersonally,I believevAs I see it(10)表示犹豫常用的句式表示犹豫常用的句式v Er,let me see.v Well,just let me think about it.v Its like this,you seev How can I put it,.v Thats

20、 a/an interesting/difficult/big question(11)询问对方意见常用的句式询问对方意见常用的句式v Whats your opinion of?v Whats your position on?v What are your views on?v How do you feel about?v What do you think of/about迎接外宾迎接外宾Picking up the guest Welcoming1 Introduction2 Greetings3 Offering4 Hotel5 Small talk topics6Welcomin

21、gvOn behalf of,Im very glad to welcome you here.vIts a pleasure to see you here.vWelcome tovThank you for coming all this way.Introductionv Please let me introduce myself.Im How do you do?My name is May I introduce myself?Im Its a pleasure to make your acquaintance.My name isIntroduction Its my plea

22、sure to introduce you to Id like to introduce you to A,let me introduce you to A,Id like you to meet This is Hes in charge of He looks after Hes our Director/Manager.Introduction I have heard a great deal/so much about you.I have been looking forward to seeing you in person.Seeing is believing.Would

23、 you mind exchanging your business card with me?v初次见面初次见面 How do you do?Very nice to meet you.Its nice to have you here.Greetingsv遇到熟人遇到熟人 Long time no see.Great to see you again.Havent seen you for ages/some time.How have you been(doing)?Hey,man.Hows it going?How are you getting on/making out?Whats

24、 up?Greetingsv正面回答正面回答 Quite well/Pretty good/All right,thank you!Im doing great/good.How about you?Couldnt be better!What about you?v一般回答一般回答 Not too bad,thanks.Same as ever.Nothing in particular.Greetingsv关注气色关注气色 You appear well this morning.Youre in very good looks.Youre looking really good.You

25、dont look yourself.You have been off colour recently.GreetingsSample Dialogue AA:Hey,man.Long time no see.Hows it going?B:Pretty good/Not too bad.Thank you!How about you?A:Same as ever!Id like to introduce you to our manager,John Smith.B:Nice to meet you,John.I have been looking forward to seeing yo

26、u in person.C:Nice to meet you too,Jack.Would you mind exchanging your business card with me?B:Of course.Here you are.C:Thank you.This is mine.vLet me help you with your luggage.vMay I help you with one of your bags?vOur car is out in the parking lot.vTheres a car waiting for you,so please come this

27、 way.vPls get in the back seat.OfferingvWould you like to go to your hotel to rest and have a shower,or go to our company first?v We have reserved/booked a room for you at Rongqiao Hotel.v This is the hotel where youre going to stay.v Shall we go to the reception desk and check in?HotelvYour room is

28、 on the top floor,facing the garden.vHow do you like this suite?vIf you encounter any inconvenience,pls do not hesitate to let me know.vYou must be tired after such a long flight.Have a good rest.HotelvTravel Hows your flight?You must be exhausted/I bet youre tired.How do you like our city?Is this y

29、our first visit to?Did you have a good trip?I hope you enjoy your stay here.Small talk topicsvWeather Its a beautiful day,isnt it?Finally weve gotten a beautiful day.Im a spring/summer/autumn/winter person.Its lovely/sunny/warm/cold.How do you find our weather?It was dismal/cloudy/cold/damp/wet/stor

30、my/windy.Small talk topicsvSchedule Here is a schedule weve prepared.I hope its suitable for you.Im wondering whether you like this plan.You can change it if you want.Small talk topicsSample dialogue B A:Mr.Hu,on behalf of TPV,Im very glad to welcome you here.Please let me introduce myself.Im Susan

31、Wang.Nice to meet you.B:Nice to meet you too,Susan.A:May I help you with one of your bags?B:Thank you!Youre so sweet.A:My pleasure.There is a car waiting for you.Pls come this way.Sample dialogue B A:How was your trip?B:A little tired.A:Sorry to hear that.Anyway,we have reserved a room for you at Ro

32、ngqiao Hotel.You can have a good rest.B:Thanks!A:So how do you find our weather?B:Its hot.When I left home,it was only ten degrees.A:Yeah,a little,but I heard its going to rain this afternoon.Sample dialogue BB:Great!A:This is the hotel where youre going to stay.Shall we go to the reception desk and

33、 check in?B:OK!A:Now everything is OK.If you encounter any inconvenience,pls do not hesitate to let me know.And I will pick you up at 8:00 tomorrow morning in the hotel hall.Is it ok for you?B:Yes,thank you!See you!A:See you!v Whats up?v Its up to you.v Thats really something!v Im really different!v

34、 Everyone think of changing the world,but no one think of changing himself.Lead-in商务电话商务电话 Making Calls1 Receiving Calls2 Transferring Calls3 Telephone Messages4Making Callsv确认电话确认电话 Is that 01234567?Hello,（is that）John?v自报姓名自报姓名 This is Ada from TPV.Hello?This is Ada speaking.Making Callsv打错电话打错电话

35、Sorry,I must have dialed the wrong number.Im terribly sorry.Ive got the wrong number.Im sorry.Ive been mis-routed.Im sorry but this is the number I was asked to ring.v告知找谁告知找谁 May I have Jack?I wonder if Karen is in.May/Could/Can I speak to/with Dr.Smith please?Could you please put Kelly on the phon

36、e.Could you put Kelly back on?Making Callsv事情紧急事情紧急 I have something urgent to consult Kelly.I need to get in contact with Jack right away.The situation admits of no delay.Could I have her mobile phone number?Could you tell me where I can reach her?Making Callsv何时回来何时回来 Can you tell me what time he

37、will be back?When do you expect him back?What time do you think hell be free?When is a good time to catch him?Making Callsv稍后再打来稍后再打来 I must discuss the matter with Jack himself.Ill call back later.Ill ring again one hour later.Making Callsv告知电话告知电话 Hello,01234567.Good morning.Grant Hotel.Can/May I

38、help you?Hello,TPV.How can I help you?Receiving Callsv语音信箱语音信箱 Hello.You have reached 01234567.Im sorry Im unable to answer your call right now.Pls leave your message after the tone.Ill get back to you as soon as I can.Thanks for calling CRI Online,pls dial the extension or press 0 to get to the ope

39、rator.Receiving Callsv请对方稍等请对方稍等 Just a moment/second,please.Ill see if hes in.Hang on.Ill get him for you./Ill put him on the phone.Would you mind holding for a minute.She is coming now.Receiving Callsv重名重名 We have two Kays here.Which Kay do you want to talk to?By any chance do you know her departm

40、ent?Kay of which department?Receiving Callsv没有此人没有此人 We dont have any Smith working here.Im sorry there is nobody here by that name.He is no longer at this company.Im sorry.Smith was transferred to our Branch Office.Receiving Callsv人不在人不在 Hes off today./Hes off duty/for the day.Im sorry he is not in

41、 the office/out of the office.Hes out of town./Hes on a business trip(to/in Hong Kong).Hes out for lunch.Would you like to try again an hour later.Receiving Callsv不便接电话不便接电话 Im afraid hes occupied/busy/tied up now.Hes on another line at the moment.Im sorry,he has someone in his office right now.Hes

42、in/attending a meeting now.Receiving Callsv何时回来何时回来 In two hours,I think.Im not sure,but hell probably be back by three.He should be back after lunch/very soon.Can you call back later?Receiving Callsv代接代接 Can anyone else help you(with this)?Would you like to speak to someone else in the office?Would

43、 you care to speak to Lily instead?Lily can take the call for her.Receiving Callsv没听清楚没听清楚 Pardon?/I beg your pardon.Im afraid I didnt catch your name.Could you repeat it,please?Can you speak a bit louder?Im afraid youre speaking a bit too fast.Can you speak slowly.Receiving Callsv线路有问题线路有问题 I cant

44、hear you very well.The phone seems to be out of order.The phone seems to be out of order.Im sorry,we seem to have a bad connection./Its a bad/terrible line.Im afraid we have a crossed line.Hang up and Ill call you back.Can you hang up and call back?Receiving Callsv对方打错对方打错 Sorry,wrong number.Im afra

45、id youve got/dialed the wrong number.Im sorry you have the wrong extension.What number have you dialed?No,its 01234567.Receiving Callsv挂断电话挂断电话 Oh,sorry,Id better go now.Oh,somebody is at the door.I have to go.Ill call you again later.Ill think about it and call you back soon,OK?Sorry.I have a meeti

46、ng right now.Well Lily,its been a pleasure talking to you.Receiving CallsSample Dialogue AvA:Hello.Can I speak to Mr.John Anderson,Please?This is Steve Lee.vB:Hold on,please.vC:John Anderson speaking.vA:Hi,John.This is Steve.Did you get my note?vC:Yes,I just got it.Ill think it over and call you bac

47、k.vA:Fine.See you later.vC:Goodbye.Thanks for calling TPV Online,pls dial the extension or press 0 to get to the operator.vA:Hello.Thiss David from BBC.May I have Kay please?vB:Im sorry,but we have two Kays here.Which Kay do you want to talk to?vA:Kay in charge of HP.vB:Hang on.Ill get her for you.Sample Dialogue B()vB:Im afraid shes occupied now.Can anyone else help you?vA:No.I really need to talk to her personally.vB:Would you like to try again later?vA:OK,When is a good time to catch her?vB:In one hour,I think.vA:Fine,thanks a lot.See you.vB:See you.Sample Dialogue BLOGO谢谢观看！谢谢观看！2020