KM知识管理-埃森哲咨询案-课件.ppt

1、ementation Framework Success Factors Questionsnsiderations Knowledge Spiral Accenture KM ModelHow do you create a culture for sharing?Which people need to be empowered to contribute the right knowledge?Are priorities aligned with measurements?Are the right processes in place to-capture,refine,and cr

2、eate knowledge-disseminate,share,and apply knowledge to deliver business value?What tools are currently in place?What tools are needed to enable the environment?How do you fill the gap?Which factors are critical for my business that can be addressed by Knowledge Management?Which knowledge adds the m

3、ost value?What are the highest priority initiatives?StrategyTechnologyPeopleProcessAccenture,2002CollaborationExternalizationCombinationInternalization2134Nonaka,I.And H.Takeuchi,The Knowledge-Creating Company.New York:Oxford Univ.Press,1995.MessagingPeer-2-PeereTeamSpaces/eConferencingDiscussion Fo

4、rumsContent ManagementKnowledgebasesWorkflowPortalseLearningSearchingPersonalizationPush/ProfilesKnowledge MappingData MiningSynthesized KnowledgeTransaction ModelExpert ModelIntegration ModelNetwork Model Systematic,repeatable work Highly reliant on formal processes,methodologies,or standards Depen

5、dent on tight integration across functional boundaries Routine work Highly reliant on formal procedures and training Dependent on individual workers and enforcement of strict rules Improvisational work Highly reliant on deep expertise across multiple functions Dependent on ability to build high comm

6、itment,flexible teams Judgment-oriented work Highly reliant on individual expertise and experience Dependent on star performers-characterized by star culturesRoutineInterpretation/JudgmentComplexity of WorkLevel of InterdependenceCollaborationIndividual ActorsKnowledge workers*A one size fits all ap

7、proach to developing a knowledge management system will not workAccenture,2002entation Framework Success Factors QuestionsProcessesTools/ServicesKnowledge Environment ArchitectureInfrastructureGlobal WANOffice PlatformDocument ManagementMessagingInternetDatabase PlatformContentRoles Search Profile L

8、ink Management Knowledge Mining Visual Controls Portal Abstractors Routing/Workflow Collaboration Contribute Access Control Creation Feedback Community Management Archive/Delete Activity Monitoring Aging Community Member Expert Content Manager Knowledge Technologist Knowledge Sponsor Knowledge Integ

9、rator Synthesize Validate ValuationLAN Translators Security AlertsInformation InterfacesCommunication&Collaboration Knowledge Maps Directories Attachments Internal/External Info Knowledge BasesChange Enablement Program ManagementDevelopmentOperation/Administration Synthesized Knowledge Discussions C

10、ommunity/Home PagesBest PracticesCustomer ManagementResearch&DevelopmentIndividual&Organizational LearningApplicationsentation Framework Success Factors QuestionsExecutive sponsorship will be essential to establishing this knowledge sharing environment.The cultural changes necessary to shift to a sh

11、aring environment must be actively supported and fostered throughout the organization by executive team.NavigationEnablementBusinessOwner-shipExecutiveLeadershipUsers understanding and commitment to use the knowledge environment.A critical mass of users who are willing to share,contribute,and use wh

12、at is available must be established for the potential of the environment to be realized.Technical infrastructure must support sharing from both a cost and architectural standpoint.Ongoing training and support will be necessary to both establish the critical mass of users and to ensure the continued

13、understanding and effective use of the environment as it evolves.Motivation and reward systems will need to be created to inspire people to contribute to and use the knowledge environment.Integration of sharing into normal activities so it doesnt appear as a burden,but rather as an enabler.Detailed Planning that incorporates activities,schedules,milestones,risk management,and the appropriate monitoring and tracking tools to support success.Knowledge Strategy that identifies the vision,business goals,stakeholders,and activities to be accomplished.