商务英语写作-询盘课件.ppt

1、Enquiries Enquiries 询盘询盘 知足常乐，历经兵农工商学。历经：兵团开车，地方修车，企业管理：技术、运营、物流、安全、保卫，职任：客运站长、公司经理，集团技术总监，总经理及法人代表。学历：本科、MBA，专业：汽车维修与使用、企业管理、经济管理。职业资格与职称：高级工程师、高级技师、国家经济师、高级技能专业教师、高级国家职业资格考评员。管理科学研究院特约讲师、管理顾问有限公司高级讲师。客座任教：大学、技师学院、国家职业资格培训与考评及企业内部职业培训。Q号657555589朱明 百度个人主页 (本人教学资料搜索:朱明朱明zhubob(需要资料内容需要资料内容)朱明工作室朱明工作

2、室WHAT WILL WE TALK ABOUT What are enquiries?What kinds of information can be included in enquiries?How to make enquiries?How to write an enquiry e-mail?WHAT WILL WE TALK ABOUT What are enquiries?What kinds of information can be included in enquiries?How to make enquiries?How to write an enquiry e-ma

3、il?What are enquiries(询盘)?Have you ever done on-line shopping?If you are a buyer,what information about the product would you want to know?price size color terms of payment(Alipay,WeChat Pay,cash on delivery)after-sale service(refunding,replacement)B2Ce.g.Taobao“联系卖家”What are enquiries(询盘)?Enquiries

4、:questions customers ask in order to get some information of products.(B2C)Enquiries:questions a business ask in order to get some information of the product or the seller.(B2B)B2Bu 商品目录本(catalogue)u 价目单(pricelist)u 样品(sample)u 样本(specimen)u 最小起订量 (minimum order quantity/MOQ)u 交货期 (date of delivery)

5、u 运送方式 (terms of shipment)u 付款方式 (terms of payment)u 质量如何保障 (quality guarantee)u 卖方生产资质 (Production qualification)u 年 产 能(a n n u a l o u t p u t capacity)u 年销量(annual sales)u 有无自主品牌(Self-owned Brand)u 是否曾给大公司供货（例如：沃尔玛）supplier for large company(like Wal-Mart)u 是 否 配 合 验 厂 f a c t o r y evaluationWh

6、at kinds of information can be included in enquiries(B2B)?AboutProductAboutSellerHow to make enquiries?On-line EnquiriesTelephone EnquiriesOn-site EnquiriesPros：detailed information Cons：slow responsePros：detailed information Cons：time-consumingPros：quick responseCons：general informationHow to write

7、 an enquiry e-mail?Receivers e-mail addressSubject salutationbodyending(fomulistic speech,signature,position)AttachmentsLetter 1Dear Ms.Cherry,Thank you for your quote and very good price for us.Please give me the product specification of Air Vent Head such as material and spec of each component.Bec

8、ause we have to confirm your product before order or please give me sample 1 pc of 5K-50 and send to me:*(address)Regards,PraisanLetter 2Dear Cherry,Thank you for your drawing.In during waiting the sample,could you please tell me the material of each component because you are drawing not any informa

9、tion about details?For my order the quantity total about 100 pcs,could you please confirm me for the shipping cost.Regards,PraisanLetter 3Dear Ms.Cherry,I have emergency order Air Vent Head each 10 pcs for:5K-50 10 Pcs5K-65 10 Pcs5K-80 10 Pcs5K-100 10 Pcs5K-125 10 PcsPlease confirm with delivery to us(ETD and ETA date?)that I required within 7 days.About the sample of 5K-50,did you already send?Regards,PraisanETD abbr.预定出发时间（estimated time of departure）ETA abbr.估计到达时间（Estimated Time of Arrival）THANKS 感谢聆听