《民航服务英语》版教学课件Unit11BaggageService.pptx-(课件无音视频)

1、Unit 11 Baggage ServiceU n i t 1 1CONTENTSwords AnnouncementsDiscussionWork AloneC O N T E N T S w o r d s A n n o u n c e m e n t s01 wordsliability lablt 美 lablti n.责任；债务；deposit dpzt 美 dpzt vt.存放 n.存款；押金；0 1 w o r d s l i a b i l i t y l a b l 01 wordsdeposit dpzt 美 dpzt vt.存放 n.存款；押金；0 1 w o r d

2、 s01 wordsvisible vzbl adj.明显的；看得见的0 1 w o r d s01 words0 1 w o r d s i r r e p a r a b l e r e p(Question 3Question 2Question 1Warm-UpTask A DiscussionQ u e s t i o n 3 Q u e s t i o n 2 Q u e s t i o n Activity 1 Task CRelated picture Describe the picture with the words and phrases below.At the ba

3、ggage claiming area,after claiming baggage from conveyor belt,a male passenger finds his suitcase is scratched and its handle is broken.He feels so fretful since the case is practically brand-new.He claims for compensation and the ground staff promises to have the case repaired for him.If it is irre

4、parable,the airline will offer him a new one of the same type.To get the compensation,all the passenger need to do is fill out an irregularity report form.A c t i v i t y 1 A t t h e b a g g a g e c1.You may go through this gate,and then you will be in the _for the international flights.2.Have you _

5、 your baggage?3.Would you please show me your _?4.I think it is possible for you to_ your baggage at the airport.5.Would you please _ this copy of damage report?6._ did this suit cost?7.Could you _ your baggage?8.Well help you to look for your lost luggage.If it is found,well _ you immediately.9.You

6、 need to complete an _.Make sure all the blanks are filled out.A c i t i v i t y 2 T a s k A 1.I deplaned from flight CA 87552.baggage claim area for the international flights1.Everyone has taken their baggage2.big golden case3.Let me get a cart for you.4.lift the case on the cart togetherONETWOACTI

7、VITY 2TASK B KEYS TO LISTENINGTHREE1.this is Capital International Airport2.similar to yours3.a very big case with my name tag4.Whats color of your case5.collecting your baggage6.left the address already7.sign your name on the form1.I d e p l a n e d f r o m f l i g h t C A 8 7PAX:你好。你好。GS:有什么可以帮到您的

8、吗有什么可以帮到您的吗?PAX:我刚乘坐我刚乘坐CZ9872航班到达，没有找到我的行李，你能帮我查一下吗？航班到达，没有找到我的行李，你能帮我查一下吗？GS：好的，请给我看下您的机票和行李牌。：好的，请给我看下您的机票和行李牌。PAX：给你。：给你。GS：你一共托运了几件行李？：你一共托运了几件行李？PAX：就一件。：就一件。GS：您在哪个站托运的行李？：您在哪个站托运的行李？PAX：在法兰克福。：在法兰克福。GS：请您看下这个行李包装识别图，看看您的行李和图上哪个比较相似。：请您看下这个行李包装识别图，看看您的行李和图上哪个比较相似。PAX:Hello!GS:What can I do fo

9、r you?PAX:I have just arrived on flight CZ9872.And I cannot find my baggage.Could you help me to find it?GS:Dont worry.Ill help you find it.Please show me your ticket and baggage check.PAX:Here you are.GS:How many pieces have you checked in？PAX:Only one.GS:Where did you check in your baggage？PAX:In

10、Frankfurt.GS:Would you look at this airline baggage identification chart and check if your baggage is similar to any of them？Activity 3 Task C Pair work Work with a partner.A c t i v i t y 3 T a s k C P a i r w o r k PAX:我的行李是人造革黑色小箱子我的行李是人造革黑色小箱子,与与22号很像。号很像。GS:好的好的,这是行李运输事故单这是行李运输事故单,请您填写所有的空白栏。请您

11、填写所有的空白栏。PAX:好的。好的。GS:这张单留好这张单留好,领取行李时要用。领取行李时要用。PAX:行李什么时候能够找到呢行李什么时候能够找到呢?GS:不好说不好说,我们会尽快帮您查找我们会尽快帮您查找,有消息马上通知您。有消息马上通知您。PAX:好的好的,谢谢。谢谢。GS:不客气不客气,这是我们应该做的。这是我们应该做的。PAX:Mine is a small black one made of artificial leather.It looks like number 22.GS:Fine.Here is a Property Irregularity Report.Please

12、 complete it.Make sure all blanks are filled out.PAX:All right.GS:Please keep the report well and your claim depends on it.PAX:When will my baggage be found?GS:Im not sure.Well try to find your baggage as soon as possible,and immediately notify you when we get any information about it.PAX:Thank you.GS:You are welcome.Its my job.Activity 3 Task C Pair work Work with a partner.A c t i v i t y 3 T a s k C P a i r w o r k AnnoucementsA n n o u c e m e n t s s wAnnoucementsA n n o u c e m e n t s H O L D I N G B O A R D I N G PAnnoucementsA n n o u c e m e n t s P A R K I N G A T T H E A P R