实用酒店英语第三版客房服务课件.pptx

1、Chamber Services客房服务Learning ObjectivesLearn how to make up the room;学会如何为顾客整理房间；Learn how to explain laundry service.学会如何介绍洗衣服务。湖北国土资源职业学院DialoguesUnit 7Chamber ServicesRoom Status 客房状态客房状态湖北国土资源职业学院DialoguesUnit 7Chamber ServicesJ=Jane(Housemaid)S=Stephen Nobel(Guest)S:Who is it?J:I am the housema

2、id.May I come through,please?S:Come in.J:Good morning,sir.Im sorry to disturb you.S:It doesnt matter.J:Id like to clean the room.May I do it now?S:Well,Im a bit tied up at the moment.Can you come later?J:What time would it be convenient,sir?S:Let me see.Could you come around 12:00?J:Im sorry,sir.No

3、cleaning can be done between 12:00 noon and 2:00 p.m.May I come between 2:00 and 3:00 p.m.?S:I guess so.Ill be out then anyway.Dialogue 1 Making Up the Room 整理房间整理房间湖北国土资源职业学院DialoguesUnit 7Chamber ServicesJ=Jane(Housemaid)S=Stephen Nobel(Guest)J:Excuse me.Have you any laundry?The laundry man is her

4、e to collect it.S:No,not now,thank you.J:If you have any,please just leave it in the laundry bag behind the bathroom door.The laundry man comes over to collect it every morning.S:Thank you.J:Please tell us or notify in the list whether you need your clothes ironed,washed,dry-cleaned or mended and al

5、so what time you want to get them back.S:I see.What if there is any laundry damage?I wonder if your hotel has a policy on dealing with it.J:In such a case,the hotel should certainly pay for it.The indemnity shall not exceed ten times the laundry.S:That sounds quite reasonable.I hope theres no damage

6、 at all.J:Dont worry,sir.The Laundry Department has wide experience in their work.S:All right.Thank you for your information.J:Not at all.Dialogue 2 Explaining How to Get the Laundry Service 介绍洗衣服务介绍洗衣服务湖北国土资源职业学院DialoguesUnit 7Chamber ServicesJ=Jane(Housemaid)S=Stephen Nobel(Guest)J:Room service.Ca

7、n I help you?S:Good morning.Can I order some room service?J:Of course,sir.What would you like?S:Id like a continental breakfast.J:Very good,sir.Would you like tea or coffee?S:Coffee.Could I have a cappuccino?J:Certainly,sir.S:How long will that be?Im in a hurry this morning.J:Itll be with you in ten

8、 minutes.S:Good.J:Could I have your room number,please?S:Its 6503.J:Thank you,Mr.Nobel.Goodbye.S:Thank you.Goodbye.Dialogue 3 Room Service 客房送餐服务客房送餐服务湖北国土资源职业学院DialoguesUnit 7Chamber Services湖北国土资源职业学院Useful DrillsUnit 7Chamber Services1.Daily Service 日常服务用语May I come in?我可以进来吗?Im sorry to disturb

9、you.不好意思打扰您了。Im sorry to disturb you.May I clean the room,sir?对不起打扰您了，先生，我来打扫一下房间好吗?Good morning,sir.Sorry to disturb you.May I make up the room now?早上好，先生。对不起打扰您了，我现在可以收拾房间吗？Do you want your room to be cleaned?请问您需要打扫房间吗？湖北国土资源职业学院Useful DrillsUnit 7Chamber Services2.Making an Apology 致歉Excuse me.对

10、不起。I am sorry.很抱歉。I beg your pardon.请您原谅。Pardon me for interrupting.对不起打扰你们了。Please excuse me for coming so late.请原谅我来迟了。Im sorry I was so careless.很抱歉我太粗心了。Im sorry;this is our mistake.对不起，这是我们的失误。Sorry,Ill send a chambermaid immediately.对不起，我马上派一个房间服务员过去。湖北国土资源职业学院TipsUnit 7Chamber Services1.Sweep

11、 Order in Slack Season 淡季时的清扫顺序淡季时的清扫顺序湖北国土资源职业学院TipsUnit 7Chamber Services2.Sweep Order in Peak Season 旺季时的清扫顺序旺季时的清扫顺序湖北国土资源职业学院ExercisesUnit 7Chamber ServicesExercise 1 Dialogue CompletionComplete the following dialogue according to the Chinese in brackets and then read it in roles.J=Jane(Housema

12、id)S=Stephen Nobel(Guest)J:(Knocking three times)Turn-down service,may I come in?S:Come in,please.But Im waiting for my friends to a nightclub._?（你等一下再来，好吗？）J:Certainly,sir,but it is 10 oclock,and I go off at 11 p.m._.（如果您愿意，我10点半再来吧。）S:Well,I dont know.They are a little late.J:Dont worry._.（您可以把“请勿

13、打扰”的牌子挂出去，我看见后就不会来敲门的。）S:Then nobody will make up my room.J:Oh,I dont think so,sir.If you dont remove the sign when I leave,_.（我会让值夜班的服务员来帮您整理的。）I wish you a good night.S:Thanks.Good night.Could you come back laterWould it be convenient if I return at half past tenPut out a“DND”sign,and if I see it.

14、I wont knock againI will let the overnight staff to make up your room湖北国土资源职业学院ExercisesUnit 7Chamber ServicesExercise 2 Role-play诺贝尔先生在天天酒店入住，他住了几天了，房间门口一直挂着诺贝尔先生在天天酒店入住，他住了几天了，房间门口一直挂着“请勿打扰请勿打扰”（DND）的牌子，所以都没）的牌子，所以都没有进行过房间的清洁。清洁工简敲开了他的房门，询问清洁事宜。请你和你的同学准备该对话，并在班上表演。有进行过房间的清洁。清洁工简敲开了他的房门，询问清洁事宜。请你和你

15、的同学准备该对话，并在班上表演。J=Jane(Attendant)S=Stephen Nobel(Guest)J:Good morning.Room Center.How may I help you?S:Good afternoon.Could you send someone to clean my room?J:May I have your name and room number,please?S:Stephen Nobel.Room 2608.J:Yes,Mr.Nobel.The“DND”sign hanged on your room doorknob most of the d

16、ay.So we didnt clean the room so as not to disturb you.S:We,it is my fault.I forgot to take down the sign when I went out.J:Do you wish the room to be cleaned now?S:Yes,if there is not much bother.J:No trouble at all,sir.The room attendant will be in your room soon.（A few minutes later）J:It is room attendant.May I come in?S:Yes,please.J:Good morning,Mr.Nobel.Im here to clean the room.Do you mind opening the window?S:No,of course not.