room-reservation酒店预订培训课件.ppt

1、Room Reservtion3 messges must be conirmed rrivl/deprture dte Room rte Room typesentences Hve you mde reservtion,sir?Let me see i there is room vilble.We give 4.3%discount or VIP crd,3.8%discount or Boss crd.My I reconirm your deprture dte?Dilogue-Good morning!Room reservtions,my I help you?-Yes,Id l

2、ike to reserve room.-Thnk you,sir.or which dte nd how mny person will there be in your prty?-rom pril,16th to 20th.Just my wie nd mysel.-rom pril,16th to 20th.nd which kind o room would you preer,sir?Dilogue-twin,plese.-Could you hold the line plese.I will check our room vilbility.Thnk you or witing

3、 sir.We hve twin room t 180 dollrs per night.Would tht be ll right?-Ok,Ill tke it.-Thnk you,sir.My I hve your nme nd phone number,plese?-Sure,my nme is ron Johnson.My phone number is 32425827.-Mr.ron Johnson.Phone number is 32425827.Excuse me,how do you spell your irst nme?-Its -r-o-n.-r-o-n.Thnk yo

4、u Mr.Johnson.My I know your rrivl time on pril,16th.-round 9pm.-Mr.Johnson.or the ungurnteed reservtion,we cn only hold the room by 6pm.Becuse it is the pek seson now.I you mke the gurnteed reservtion,we cn hold the room overnight.Would you like to mke gurnteed reservtion by credit crd?-ine,do you c

5、cept mericn express?-Yes,my i know the number?-Its 134948.-Thnk you Mr.Johnson.Youve mde gurnteed reservtion in Guozhou Hotel.rom pril,16th to 20th or ive nights.I you cnt rrive t scheduled.Plese inorm us beore 6pm on pril,16th.Thnk you or clling.nd we look orwrd to serving you.1）预定基本应对：1.Do you hve

6、 one single room or two nights?我想订俩个晚上的单人房一间行吗？2.Room reservtions,cn I help you?/Reservtions,cn I help you?客房预订部可以为你效劳吗？3.Id like to reserve room.我想订个房间。4.How mny nights do you wish to sty?您希望住几晚？5.How much is the room?房租是多少钱？6.Which dte will tht be?要订在什么时候？7.How mny guests will there be in your prt

7、y?您一行有多少人？8.My I know your nme?My I know your phone number?My I know your emil?能告诉我您的姓名电话和电子邮件吗？9.How do you spell tht?请问怎么拼写？10.Could you hold the line plese.I will check our room vilbility.请别挂断好吗，我来查一下是否有空房间。11.Thnk you or witing sir/Thnk you or witing mdm.让您久等了先生 让您久等了女士 12.I will rrive lte but p

8、lese keep my reservtion.我会晚一点到达，请保留我预定的房间。13.Would you like to mke gurnteed reservtion by credit crd?您愿意用信用卡来担保预定吗？14.Id like to conirm your reservtion.我想再确认一下您的预定。2）海外预定 1.My I hve your irline nd light number,plese?请告诉我您搭乘的航空公司和班机号码号码？2.We oer ree trnsporttion to nd rom the irport.我们提供免费的机场送迎服务。3.W

9、e hve counter t the irport.Our representtive will escort you to the cr.我们在机场设有柜台，到时将有代表护送您上车。4.Do you know your rrivl time t the irport,sir?您知道您抵达机场的时间吗？5.Do you men locl time?您指的是当地时间吗？6.Where cn we contct you in Gungzhou?在广州我们可以经由哪个单位和您联络？7.cre o*compny.The phone number is*可以经由某某公司取得联络，他们的电话号码是 8.

10、We look orwrd to serving you.Hve se trip.我们期待为您服务。祝您旅途平安。3）对房间和床具的偏好 1.Wht kind o room would you preer?你想要什么样的房间 2.Id like to reserve room with the se view./mountin view.我想订一间看得到海/山的房间 3.Id like room with very lrge bed/Id like room with very lrge blcony.我想要一间有大床的房间/我想要一间有阳台的房间 4.Certinly,sir.We will

11、 book you into room with the queen size bed/the king size bed.好的先生，我们会为您登记一间有大号床的房间/特大号床的房间 4）房价和付款事项 1.single room is 80 US dollrs per night with ten percent tx nd ten percent service chrge.单人房每晚80美金外加10%的税金和10%的服务费。2.We hve double t 800 Hong kong dollrs nd 1000 Hong kong dollrs vilble.Which one wo

12、uld you preer?我们有价格在800到1000元港币的大床间，您喜欢哪一种呢？3.Does the price include brekst?这个价钱包括早餐吗？4.Im rid we hve no credit rrngement with your compny.We will need n dvnce pss by bnk drive or in csh beore the reservtion dte.恐怕我们和贵公司没有信用贷款的协定，您得在预定日期之前预先送来银行汇票或现金作为定金。5.We oer specil rnge or your compny,sir.or si

13、ngle room there is 15%discount.我们酒店为贵公司提供特价先生。单人房可以打8.5 折 6.Shll we chrge this to your compny?我们是向贵公司收费吗？7.Which deprtment o your compny should bill be mde out to?我们应该将账单送到贵公司的哪个部门？8.Do you ccept credit crd/do you ccept trvellers check.你们酒店接受信用卡吗 你们酒店接受旅行支票吗 5)指定的房间没空缺或酒店客满 1.Im rid we hve no twin r

14、oom vilble but we cn oer you double room.我们恐怕没有多余的双床间了，但是我们可以给您提供一个大床间。2.Im rid we hve no swthe vilble.Would you mind twin insted?我们恐怕没有多余的套间了，你建议改定双床间吗？3.Im sorry but we re ully booked those dys s it is the pek seson.很抱歉因为是旺季，那段时间的客房都被订光了。4.Is it possible or you to chnge your reservtion dte?您可不可以改变

15、预定日期呢？5.This is the businest seson.Im very sorry but could you cll this lter gin this weekend we my hve some cncelltion.现在是旺季非常抱歉。但是请你这个周末再打电话来好吗？可能会有人取消预订 6.Cn you book me into nother hotel in this re.可不可以在当地为我预定另一家旅馆呢 7.We hope to hve nother opportunity to serve you.我们期待下次能为您效劳。6）确认预定 1.Is this ne

16、w reservtion or conirmtion cll?您这个电话是确认预定还是新的预定呢？2.Id like to conirm reservtion.我要确认一项预定。3.Your room is conirmed.您的预定已经得到确认。4.Im rid tht we hve no record o your reservtion or tht dte in your nme.恐怕我们没有您那天预定的记录 5.Shll I mke reservtion or you now?我现在为您预订好吗？6.When did you mke the reservtion?您什么时候预定的 7.

17、In whose nme ws the reservtion mde?这项预定是用谁的名字订的 7）为客人更改、取消、延长预定 1.Id like to extend my reservtion or one more night.我想将预定再延长一晚 2.We will extend the reservtion or you.我们会为您延长预定的 3.Id like to chnge reservtion.Id like to cncel reservtion 我要更改一项预定。我要取消一项预定 4.Certinly,sir.We will mke the chnge or you./We will mke the cncellton or you.当然可以先生。我们会为您更改预定/我们会为您取消预订。