高效能人士7个习惯BEA版7HabitsofHighlyEffectivePeople课件.ppt

1、7 Habits of Highly Effective PeopleAgendaThe Seven Habits An OverviewPrivate VictoryHabit 1:Be ProactiveHabit 2:Begin with the End in MindHabit 3:Put First Things FirstPublic VictoryHabit 4:Think Win/WinHabit 5:Seek First to Understand,Then to Be UnderstoodHabit 6:SynergizeRenewalHabit 7:Sharpen the

2、 SawOverviewNot a quick fix programA Process of personal and interpersonal growth and developmentRequires continual best efforts and patienceResultsIncreased capacity to achieve your personal and career goalsDeep long lasting,healthy relationshipsWhat is a habit?Intersection ofKnowledge What to do a

3、nd how to do it?Skill The ability to do itDesire Motivation side.The Want to Do itCharacter Ethic vs.Personality EthicCharacter EthicDevelop from Inside outBased on principles such as integrity,humility,courage,justice.Resulting in strong roots in a personPersonality EthicSuperficialFocuses on“How t

4、he world sees me?”as compared to“Who I really am”?Maturity ContinuumInterdependencyIndependencyInterdependencyDependencyM a t u r I t y C o n t I n u u m“WE”“I”“YOU”Public VictoryPrivate Victory7:Sharpen the Saw6:Synergize5:Seek to Understand,Then be Understood5:Think Win:Win3:Put First Things First

5、1:Be Proactive2:Begin with the End in MindParadigms and Principles ParadigmsThe way we see,understand,and interpret the world Implicit assumptions of our life.More important than attitude or behaviorExample:Become a support manager View of the world changesPrinciplesSelf evident Eternal Natural Laws

6、Principles of Effectiveness-Integrity,humility,courage,justice,patience,simplicity,forgiveness,tolerance.Superb Results:Align our paradigms with principles of effectiveness.When we understand these principles,they empower and enable us.Eg:As a DRE,you exercise courage,patience,integrity in dealing w

7、ith the customer,then you have control over the caseFundamental Structure of the habitsOur results are affected by our paradigms and behaviors.As we work on them in light of principles,we can establish new habits and thereby change the results we achieve.Each of the 7 Habits are based on:A Principle

8、 of effectivenessAn effective Paradigm(see)that is aligned with the principleBehavior(do)that produces an effective result(get)Fundamental Structure of the habitsSeeDoGetParadigmBehaviorResultPrincipleWhat is Effectiveness?Effectiveness is getting superb results today(production)in a way that allows

9、 us to get those results over and over again(production capacity).It is P/PC Balance.Production Capability(PC):Maintaining,preserving,and enhancing the resources that produce the desired results.(Resources for ones job can be:physical,financial,human,and technological)Production(P):The desired resul

10、ts.AgendaThe Seven Habits An OverviewPrivate VictoryHabit 1:Be ProactiveHabit 2:Begin with the End in MindHabit 3:Put First Things FirstPublic VictoryHabit 4:Think Win/WinHabit 5:Seek First to Understand,Then to Be UnderstoodHabit 6:SynergizeRenewalSharpen the SawHabit 1-Be ProactiveThe Habit of Cho

11、iceSeeDoGetParadigmIneffective:I am a product of my circumstancesEffective:I am a product of my choicesBehavior?Pause and respond based on principles?Use proactive language?Expand your Circle of Influence?Become a transition personResult?Increased influence?More self-awareness?Greater initiative?Bec

12、oming the creative force of your lifePrincipleI am free to choose and am responsiblefor my choicesHabit 1 Be Proactive“You are the programmer”BehaviorPause and Respond Based on Principles:Reactive Behavior:Allow outside influences(moods,feelings,circumstances)to control my response.Proactive Behavio

13、r:Use my freedom to choose my response based on principles and desired results.My freedom to choose expands as I wisely use the space between stimulus and responseHabit 1 Be ProactiveBehaviorUse Proactive LanguageReactive LanguageProactive Language“Theres nothing we can do.”“Lets look at our alterna

14、tives.”“Thats just the way I am.”“I can choose a different approach”“He makes me so mad.”“I can control my own feelings.”“They wont allow that.”“I can create an effective presentation.”“I have to do that.”“I will choose an appropriate response.”“I cant”“I choose”“I must”“I prefer”Habit 1 Be Proactiv

15、eBehaviorThings I can directly changeThings out of my controlCircle of InfluenceCircle of Concern Focus on circle of influence.Habit 1 Be ProactiveExample from the Support World:DRE John Gossips about the inefficiency of the support processes and managementComplains that he is stuck in this job prof

16、ile.Feels he is in the job due to circumstancesDRE Bill Realizes the situation is of concern just like John.Focuses on his job function where he can make a differenceSuggests his manager improvements that need to be made as part of his work and provides constructive feedbackImprovements are propagat

17、ed to Worldwide teamHabit 1 Be ProactiveExample from the Support World:Result:Bills“Circle of Influence”increasesHe impacts the Worldwide Support communityHe becomes the creative force of his own lifeGains confidenceBill becomes aHe breaks the unhealthy,harmful,abusive,or unfortunate learned behavio

18、rs and replaces them with proactive,helpful,effective behaviors Inspires others in positive waysTransition PersonHabit 1 Be ProactiveApplicationIdentify what lies in your Circle of Influence.For the next 30 days,focus your energies on that.Monitor the differenceImagine an experience where you might

19、behave reactively.Decide in advance what your proactive response will be,then exercise that choice in the actual situationListen to your language.Change from reactive(“I cant”,“I have to”)to proactive.AgendaThe Seven Habits An OverviewPrivate VictoryHabit 1:Be ProactiveHabit 2:Begin with the End in

20、MindHabit 3:Put First Things FirstPublic VictoryHabit 4:Think Win/WinHabit 5:Seek First to Understand,Then to Be UnderstoodHabit 6:SynergizeRenewalSharpen the SawHabit 1-Begin with the End in MindThe Habit of VisionSeeDoGetParadigmIneffective:I live by defaultEffective:I live by designBehavior?Envis

21、ion outcomes before you act?Create and live by a Personal Mission StatementResult?A clear definition of desired results?A greater sense of meaning and purpose?Criteria for deciding what is or is not important?Improved outcomesPrincipleMental CreationprecedesPhysical CreationHabit 2“Write the program

22、”Mental creation precedes physical creationPhysical creationMental creationA productive meetingA clear agenda and objectiveAn office towerAn architectural blueprintA successful new productExtensive market researchA life of contribution and fulfillmentA Personal Mission StatementHabit 2 Begin with th

23、e End in MindCreate your own Personal Mission StatementA constitution by which you make all decisions for your lifeAll other decisions you take are subordinate to itBenefitsClarifies what is important for youProvides focusHelps you design your life instead of having it designed for youGuides your da

24、y-to-day decisionsGives you a greater sense of meaning and purposeHabit 2 Begin with the End in MindMission statement must be:TimelessShud deal with both ends and meansShould deal with all 4 of our needsTo live,To love,To learn,To leave a legacyShould explicitly or implicitly involve the roles you w

25、ill playMission statement must focus on:What you want to be(Character)?What you want to do(Contributions)?Different types of mission statementPersonal mission statementOrganizational mission statementFamily mission statementHabit 2 Begin with the End in MindA Technique to create a Mission StatementI

26、dentify a few key roles for yourself(Personal and Professional)Husband,Father,Manager,Friend,Disciple.Visualize your 80thbirthday celebrationAttending the celebration are key people from each roleWrite down how you would like each of the key persons to describe you in their“Tribute Statements”What l

27、egacy would you like to leave?Sample Mission StatementWW Support Goals1.Be a team.2.Be a step ahead.3.Be aligned with license growth.Americas Backline Goals1.Improve the ability of Frontline and Regional Backline teams to deliver deep technical support on distributed BEA products.2.Increase depth&br

28、eadth of Product expertise.3.Improve Communication with managers and across Worldwide Backline teams.4.Meet WW BackLine Financial objectives.AgendaThe Seven Habits An OverviewPrivate VictoryHabit 1:Be ProactiveHabit 2:Begin with the End in MindHabit 3:Put First Things FirstPublic VictoryHabit 4:Thin

29、k Win/WinHabit 5:Seek First to Understand,Then to Be UnderstoodHabit 6:SynergizeRenewalSharpen the SawHabit 3-Put First Things FirstThe Habit of Integrity and ExecutionSeeDoGetParadigmIneffective:I put urgent things firstEffective:I put important things firstBehavior?Focus on top priorities?Eliminat

30、e unimportant?Plan weekly?Plan dailyResult?Increased organization and productivity?Fewer crises?A reputation for follow-through?More life balance and peace of mindPrincipleEffectiveness requiresthe integrity to acton your prioritiesCompass vs Clock Compass:The compass represents your mission,directi

31、on,and values what you feel matters most:Effectiveness Doing right thingsRelationshipsImportant thingsClock:The clock represents your appointments,schedules,and activities how you manage your time:Efficiency Doing things rightSchedulesUrgent thingsUnderlying Principle Although both are important,the

32、 compass must come before the clockTime MatrixUrgentNot UrgentNecessity(Crisis,pressing problems,deadline driven items(projects,meetings,reports)Effectiveness(Planning,preparation,training,building relationships,exercise,Recreation)DeceptionNeedless interruptions,unimportant meetings,phone calls,ema

33、ils,other peoples minor issues Waste and Excess(trivia,Irrelevant phone calls,excessive TV/internet/video games,time-wasters)ImportantNot ImportantImportant Activities that represent your values,mission and high-priority goalsUrgent Activities that require immediate attentionLive North of this lineP

34、lan weeklySpend 20-30 minutes before the start of the week in a quiet placeThree steps to Weekly PlanningReview Mission and RolesChoose big rocksSchedule the weekWeekly PlanningReview Personal Mission Statement and Roles that Flow out of itSupport EngineerParentSpouseFriendChoose Big RocksAsk yourse

35、lfWhat is the most important thing I can do in this role this week?Big Rocks come fromConscience,mission,Goals,Key projectsBig rocks can beTasks,Appointments,Areas of focusSchedule the week Place the big rocks in your weekly calendar planRole:BL CCE Optimization Program ManagerFinalize the broad goa

36、ls of the project:Monday afternoonOrganize a meeting of the participants:Thursday Come up with action items for individual participants:ThursdayRole:SpouseGo out for a walk/jog with wife 3 evenings in the week:EveningsRole:VolunteerCall up 3 possible donors for the annual fundraising event:Evenings

37、Plan DailyCheck todays appointments Make a realistic listPrioritize(ABC,123)Make sure you end up doing the things in the“A”list for sure!A1 Daily PlanningA2 File CR for Wells Fargo CritsitA3 Reproduce Citigroup issueB1 Call Travel AgentC1 Book visa appointment ApplicationList one IMPORTANT activity

38、in your personal life and one in your professional lifeSchedule your time next week according to your prioritiesDraw Time Management Matrix.List down your activities in each quadrant and how much time you spend in each.Concentrate on Quadrant 2Start organizing weekly.List roles and goals.Incorporate

39、 goals into a specific action planQuestions and AnswersAgendaThe Seven Habits An OverviewPrivate VictoryHabit 1:Be ProactiveHabit 2:Begin with the End in MindHabit 3:Put First Things FirstPublic VictoryHabit 4:Think Win/WinHabit 5:Seek First to Understand,Then to Be UnderstoodHabit 6:SynergizeRenewa

40、lSharpen the SawHabit 3-Put First Things FirstThe Habit of Integrity and ExecutionSeeDoGetParadigmIneffective:There is only so much,and the more you get,the less there is for me.Effective:There is plenty out there for everyone,and more to spare.Behavior?Balance courage and consideration?Seek mutual

41、benefit?Create Win-Win Agreements?Build win-win systemsResult?Faster solutions to problems?More team environment?Generosity of spirit?Rich relationshipsPrincipleEffective,long-term relationships require mutual respect and mutual benefit.Six Paradigms of Human InteractionWin Win“Lets find a solution

42、that works for both of us”Seeks mutual benefitIs cooperative,not competitiveListens more,stays in communication longer and communicates with more courageWin Lose“I am going to beat you no matter what”Is very common scripting for most peopleIs the authoritarian approachUses position,power,credentials

43、,or personality to get the“win”Lose Win“I always get stepped on”Voices no standards,no demands,no expectations of anyone elseIs quick to please or appeaseBuries a lot of feelingsLose Lose“If I am going down,you are going down with me”Mindset of a highly dependent personIs a“no win”because nobody ben

44、efitsIs a long term result of win-lose or“win”Win“As long as I win,I dont care if you win or lose”Is self centered“Win-Win or No Deal”“Lets find a solution which works for both of us,or lets not play”Allows each party to say noIs most realistic at the beginning of a relationship or business dealWhen

45、 to Think Win-WinIn situations of conflictIn long-term relationshipsIn interdependent situationsParadigm of Abundance instead of ScarcityScarcityAlways state of anxiety“If I share it,then Ill have less”Win Win is not a CompromiseWin-Win:1+1=3Compromise:1+1=1?Balance Courage and ConsiderationCourageW

46、illingness and ability to speak your thoughts and feelingsConsiderationWillingness and ability to seek and listen to others thoughtsand feelings with respectWin Win Agreement TemplateDesired ResultsWhats the end in mind?What are the outcomes I want?GuidelinesWhat rules do I follow?What are the guide

47、lines for accomplishing results?ResourcesWhat resources do I have to work with(e.g.,people,money,tools,materials,technology)?AccountabilityHow will we measure how well its going?ConsequencesWhat are the rewards of achieving the outcome?What are the consequences of not achieving the outcome?Build Win

48、-Win SystemsWin Win SystemWin Lose SystemGrading on a standard in a class at schoolGrading on a forced curve in a class at schoolAll salespeople who achieve 110%of their goal achieve Presidents clubTop 5%of sales force achieve Presidents clubA perf-management system based on personal production and team contributionA performance management system based only on personal production,not team related issues