《实用商务英语写作教程》课件chapter 4 Emails.ppt

1、TOPICS 02Advantages of E-mails03Guidelines for Using Emails01Rules to Follow about Business Email04Sample EmailsI.Rules to Follow about Business Email Dont use your companys email to send personal messages.Just use the companys email for proper company business.Make sure you are professional and con

2、scientious when you use your companys email.I.Rules to Follow about Business Email Dont use your companys email to talk about a confidential subject,such as a raise,a promotion,or a complaint about a co-worker.When you use your companys email to send information to customers,make sure your informati

3、on is true and complete.If you give the customers wrong information about prices,guarantees,or safety features,your company will suffer losses since emails are legal records.II.Advantages of EmailsAdvantages of Emails2022-12-9 Once you are online,no further expense.Those sent and received emails can

4、 be saved easily,reliably and logically.Its easier to file emails than paper.Data storage and contact can be realized quickly and easily.II.Advantages of EmailsAdvantages of Emails2022-12-9 Because incoming messages have subject lines,you can determine to receive or not without opening it.It can sav

5、e time and energy.You can access your emails anywhere online.For example,before you go abroad,you can email yourself a copy of your passport,insurance document,and any other information necessary.You can use email to send reminders to yourself.III.Guidelines for Using EmailsGuidelines for Using Emai

6、ls2022-12-9 Make sure your email confidential and ethical.Dont forward your bosss or your co-workers email without that persons approval.You can use email to send reminders to yourself.Use an acceptable format.Print the emails when you want to establish and maintain a paper trail.III.Guidelines for

7、Using EmailsGuidelines for Using Emails2022-12-9 Make your email easy to read.Break your message into paragraphs.Avoid sending emails in capital words and using boldface,italics and underlining which may not be translatable by your recipients email system.Write in a positive tone.Avoid negative word

8、s and blaming statements as much as possible.III.Guidelines for Using EmailsGuidelines for Using Emails2022-12-9 Include the action you require of the recipient in the email subject line.For example,“amend the L/C”.Avoid one-word subjects.Dont use highly emotional words like“urgent”“important”in you

9、r subject line.Return emails as quickly as possible.III.Guidelines for Using EmailsGuidelines for Using Emails2022-12-9 Make sure the right spelling,punctuation and grammar.Think about what youre writing before you hit the“send”button.IV Sample EmailsIV Sample Emails Sample Email 1Thank-you for Refe

10、rral(formal,precise and indirect in tone)To:From:Subject:Thank You from Elizabeth Date:April 17,2018Dear PavelThank you so much for referring me for the Junior Accountant position at Rotarongan International Airlines Ltd.I am grateful for the time you spent reviewing my application and recommending

11、me for the job.2022-12-9 I want to share with you the exciting news that I have been selected for an in-person interview with Rotarongans hiring manager next week.When she called me to set up a time for this interview,she specifically mentioned how impressed she was by the referral letter you wrote

12、on my behalf.Again,thank you so much for your help.Best regards Elizabeth2022-12-9Sample LinesSample Lines However,I made it clear that payment had to be made no later than 20 days after receipt of invoice,and that late payment was subject to interest,and all discounts became.2022-12-9不过，我已明确指出，货款必须在发票收到后20天内结清，过期加收利息，而且折扣无效。The EndThe End