《外贸英语函电教程》课件Unit 4 Order Confirmation.pptx

1、Unit 4 Order ConfirmationObjectives To understand how to confirm orders.To write emails of order confirmation.Activities Confirm or reject?01How to confirm orders?02What to do after the order confirmation?03Language practice04Activity 1 Confirm or reject?IIIIIISuppose you sell facial masks on the fr

2、iends circle of your WeChat and you have just received a message from a customer.Read the order from a new customer below and underline his needs.Work in pairs and decide whether to accept or reject the above order.Work out an outline for your acceptance or rejection.I.Make a list of the major conte

3、nts Major contents1.Confirm the product details2.Payment3.Delivery4.Asking the customer to buy more if the product quality proves satisfactory II.Read the letter and underline customers needsFrom:To:Subject:Order No.568 for Womens Leather Purses(IM563)Dear Rebecca,In reply to your offer of August 12

4、th,we have decided to place a trial order for the captioned purses as per the terms stated in the offer.Attached please find our order form.Please note our customers requirements as follows:1.The leather should be of the same quality as that used in the sample.2.Each purse is packed in an airtight p

5、olythene bag,a dozen bags in a box and then 40 boxes into a carton.3.Please effect shipment at Shenzhen to New York by Oct.15th,2017.Please confirm our order by Aug.20th.Upon receipt of your confirmation,an L/C will be issued.We will order more if the first order with you proves to be satisfactory.R

6、egards,Eric SmithIII.Work out an outline for acceptance or rejection.ororacceptrejectIII.Work out an outline for acceptance or rejection.Our Outline:Accept1.acknowledge the receipt of the order2.accept the order 3.restate/confirm the order terms4._5._6._7._8._Our Outline:Reject1.acknowledge the rece

7、ipt of the order2.reject the order 3.the reasons4._5._6._7._enclose Sales Confirmationask the customer to countersigh S/Curge the establishment of L/Cpromise delivery arrangementlook forward to future businessrecommend new terms(prices,packaging method)look forward to an early replyIV.Read two custo

8、mers replies and complete your outline of acceptance or rejection.From:re To:Subject:Your Order No.568Dear Eric,I am very pleased to receive your order(No.568)for Womens Leather Purses.We accept the order and enclose our Sales Confirmation No.20167 in duplicate.Please countersign and return one copy

9、 for our file.Please establish a confirmed and irrevocable Letter of Credit in our favor covering the above-mentioned goods.As soon as we get your L/C,we shall arrange delivery immediately.We believe that the goods will turn out to be your entire satisfaction and we may have further orders from you.

10、Regards,Rebecca Confirm the order 1.acknowledge the receipt of the order2.accept the order3.enclose Sales Confirmation4.ask the customer to countersign S/C5.ask the customer to return one copy of S/C for file6.urge the establishment of L/C7.promise delivery arrangement8.look forward to future busine

11、ssIV.Read two customers replies and complete your outline of acceptance or rejection.From:To:Subject:Your Order No.568Dear Eric,Ive received your letter of August 20th and your Order No.568.Much to our regret,we can hardly accept your order at the prices you bid since the prices of leather&cotton cl

12、oth have increased sharply recently.Were afraid that the best we can do is as follows:We hope you will accept our price and give us a reply as soon as possible.Regards,Rebecca Reject the order 1.acknowledge the receipt of the order2.reject the order3.explain the reasons to reject the order4.recommen

13、d new payment terms(prices,packaging methods)5.look forward to an early replyActivity 2 How to confirm orders?IIIIIIFill out the outline with the labels.Compare your outline with that of the sample order confirmation.Write an order confirmation.I.Fill out the outline with the labels.From:To:Subject:

14、Order No.12861 for Silk QuiltsDear Catherine,Thank you for your speedy samples,along with the quotation for your silk quilts of April 20th.We have found that the quality of the silk quilts meets our requirement and we take pleasure in placing an order with you as follows:500 silk quilts Art.No.18 Ea

15、ch at US$100 FOB Hong Kong 500 silk quilts Art.No.21 Each at US$108 FOB Hong Kong For your reference,we prefer to effect payment by L/C 45 days.Please kindly let us have your confirmation.Cheers.Oscar SmithRead the customers orderI.Fill out the outline with the labels.(a)acknowledge the receiptof th

16、e order(b)restate the order terms(c)promise delivery arrangements(d)explain the reasons to reject the order(e)ask the customer to countersign S/C(f)urge the establishment of L/C(g)confirm price terms&target price(h)ask the customer to return one copy of S/C for file(i)enclose the Sales Confirmation(

17、j)ask for revised PO(k)reject the order(l)recommend new payment terms or prices or packaging method(m)accept the order(n)look forward to future cooperation(o)look forward to an early replyDear Oscar,Re:Your Order No.12861Regards,Catherine(a)acknowledge the receipt of the order(g)confirm price terms&

18、target price(f)urge the establishment of L/C(n)look forward to future cooperationII.Compare your outline with that of the sample order confirmationFrom:To:Subject:Your Order No.12861Dear Oscar,Thank you for your Order No.12861 for silk quilts and we assure that all the items you required are in stoc

19、k.We are happy that you are one of our customers.We confirm with you the following order for the silk quilts at the prices stated in your email of April 21st.QuantityPattern No.Catalogue No.Prices500 pcssilk quilts 18 48US$100 each500 pcssilk quilts 21 68US$108 each(All the prices are FOB Hong Kong)

20、To ensure prompt delivery,please arrange the establishment of the relative confirmed irrevocable L/C 45 days through the banker and inform us by fax as soon as it is opened.We thank you again for the above order and hope that this will lead to an enduring cooperation between us.Sincerely,Catherine(a

21、)acknowledge the receiptof the order(b)restate the order terms(c)promise delivery arrangements(d)explain the reasons to reject the order(e)ask the customer to countersign S/C(f)urge the establishment of L/C(g)confirm price terms&target price(h)ask the customer to return one copy of S/C for file(i)en

22、close the Sales Confirmation(j)ask for revised PO(k)reject the order(l)recommend new payment terms or prices or packaging method(m)accept the order(n)look forward to future cooperation(o)look forward to an early replyIII.Write an order confirmation From:To:Subject:Our Order No.634Dear Helen,In reply

23、 to your letter of March 15th,we are interested in your Konka TV sets and have decided to place a trial order as per the terms stated in your offer of March 15th.Commodity:Konka TV sets Specifications:as per the list attached Price:USD$400.00 per set,CIF New York Quantity:3000 setsPackaging:in expor

24、t cartons Shipment:no later than May 30thPayment:by a confirmed and irrevocable Letter of Credit,payable by draft at sightPlease mail us your Sales Contract as soon as possible,and your prompt arrangement for the ordered goods will be highly appreciated.Best regards,RebeccaIII.Write an order confirm

25、ation From:To:Subject:Your Order No.634Dear Rebecca,Thank you for your order of March 18th for 3000 Konka TV sets.We have contacted the forwarder and were informed that the shipping space is fully booked in May.Would you please revise the shipment to June10th?We are pleased to confirm your order.Pri

26、ce:USD$400.00 per set,CIF New YorkQuantity:3000 setsPackaging:in export cartonsPayment:by a confirmed and irrevocable letter of credit,payable by draft at sightAs requested in your previous letter,we have sent you the Sales Contract in triplicate and shall be grateful should you send back one copy d

27、uly countersigned for our file.Since you are in urgent need of the goods,we are happy to tell you that we have the goods in stock and can effect shipment as soon as we receive the relevant L/C.Thank you again.Yours faithfully,HBackground Information1.Ask the customer to revise the shipment to June 1

28、0th as the shipping space is fully booked in May.2.Confirm other terms.3.Send the Sales Contract in duplicate.4.Ask for one return copy of signed S/C for file.5.Ask for the establishment of L/C.6.Promise the shipment on receipt of the L/C.Activity 3 What to do after the order confirmation?Read the s

29、ix emails between Eisen,the exporter,and Larry,the importer.Answer the following questions.Fill out the analysis form with the details from the emails.IIIIIIFrom:Larry SmithTo:Subject:Re:25W PAR20 206HK Autumn Lighting Fair WELUCKYDear Eisen,Thank you for your reply.One question.Can you send me two

30、samples from your PAR20 with this adapter for Gu10:one 3000K and one 4000K 35?Thanks.Larry SmithNote:GU10:G 表示灯头类型是插入式，U 表示灯头部分呈现 U 字形，数字 10 表示灯脚孔中 心距为 10 毫米。Email 1I.Read the six emails between Eisen,the exporter,and Larry,the importer.Email 2I.Read the six emails between Eisen,the exporter,and Lar

31、ry,the importer.From:eisenTo:Larry SmithSubject:Re:25W PAR20 206HK Autumn Lighting Fair WELUCKYDear Larry,2 pcs 25W PAR20 samples are OK.Attached please kindly check the proforma invoice,also please be kindly noted with the points below:1.Lead Time:3 Workdays2.Delivery:By DHL 34 workdays,gross weigh

32、t is around 1.52 KG.3.Payment:If use PayPal,the total amount is USD61.00;If use bank wire transfer(HSBC),the total amount is USD77.00.And we sincerely suggest PayPal as the best way for small amount.I look forward to hearing from you soon,and please feel free to contact me if you have any questions.

33、Thank you.Sincerely,Eisen Join us in 2016 HKm Autumn Lighting Fair!Date:2730 OCT.2016ADD:HKCECBooth:N21111 WELUCKY LIGHT CO.,LIMITEDSkype:eisenhe007M:+86 188466665859(WhatsApp)M:+86 138466775859(WeChat)T:+86 075556784321F:+86 Email 3I.Read the six emails between Eisen,the exporter,and Larry,the impo

34、rter.From:Larry SmithTo:Subject:Re:25W PAR20 206HK Autumn Lighting Fair WELUCKYDear Eisen,Please find attached the PayPal payment confirmation.The money should be at your account now.When can you send the goods?Thank you and best wishes.Larry Email 4I.Read the six emails between Eisen,the exporter,a

35、nd Larry,the importer.From:eisenTo:Larry SmithSubject:Re:25W PAR20 206HK Autumn Lighting Fair WELUCKYDear Larry,Thank you for the payment receipt.Your PayPal payment has been confirmed by our accountant a few minutes ago.The production of 2 pcs 25W PAR20 has been arranged today,and they should be re

36、ady and sent out on Friday(30th).I will keep you posted.BTW,do you want to print your company name on the bulbs shell(this is free)?Attached please kindly check the example photo.In the end,thank you for your trust and business!Sincerely,Eisen Email 5I.Read the six emails between Eisen,the exporter,

37、and Larry,the importer.From:Larry SmithTo:Subject:Re:25W PAR20 206HK Autumn Lighting Fair WELUCKYDear Eisen,Yes.Please print our company name on the lamp shell.Thank you for that in advance.Thank you and best wishes.Larry Email 6I.Read the six emails between Eisen,the exporter,and Larry,the importer

38、.From:eisenTo:Larry SmithSubject:Re:25W PAR20 206HK Autumn Lighting Fair WELUCKYDear Larry,You are welcome.Attached please kindly check the example of Laser Print and Label Sticker for your 25W PAR20.I will let you know once the 2pcs PAR20 are ready.Thank you.Sincerely,EisenII.Fill out the analysis

39、form with the details from the emails.Email No.Customers needsSellers solutionsEmail 12 samples should be sent:1.PAR20 Gu10 3000K 352.(1)_Email 2Make&send a(2)_:Restate the essential points in the(3)_:1.Lead time:3 workdays2.Delivery:By DHL 34 workdays,gross weight is around 1.52 KG.3.Payment:Make a

40、 comparison between(4)_(USD61.00)and(5)_(USD77.00).Email 3Ask for the informationabout(6)_.Email 41.Confirm the receipt of the payment2.The goods will be sent(7)_.3.Free service:(8)_.PAR20 Gu10 4000K 35shipment/delivery/when the goods will be sentPIPIPayPalbank wire transferon Friday(30th)print your

41、 company name on the bulbs shellII.Fill out the analysis form with the details from the emails.Email 5Print the company name at the lamp body.Email 61.Ask the customer to check the examples of(9)and(10)for 25W PAR20.2.Promise to inform the customer once the 2 pcs PAR20 are ready.Laser PrintLabel Sti

42、ckerIII.Answer the following questions.The exporter,Eisen,is a very professional salesman and he always think in the clients shoes and offer extra professional service to his clients.Can you find some supporting facts from his emails?1.If use PayPal,the total amount is USD61.00;If use bank wire tran

43、sfer(HSBC),the total amount is USD 77.00.And we sincerely suggest PayPal as the best way for small amount.2.I will keep you posted.3.BTW,do you want to print your company name on the bulbs shell(this is free)?Attached please kindly check the example photo.2701Translate the following expressions into

44、 Chinese.02Translate the English sentences into Chinese.Keys to language practice0304Translate the Chinese sentences into English.Match the emails and fill in the names of the sender and the receiver.05Complete the PI with the information from the emails.I.Translate the following expressions into Ch

45、inese.countersign：回签 return one copy to us for file:寄回一份供我方存档 in duplicate:一式两份 confirm your order:确认订单 have heavy commitments:订货太多 purchase Contract:购货合同 Sales Confirmation/contract:销售确认书/合同 Proforma Invoice:形式发票KEYSII.Translate the English sentences into Chinese.1.We confirm supply of 1,000 pairs

46、of shoes at the price stated in your order No.8888,and will allow a 5%special discount on your order worth of USD 5,000 or more.兹确认按你方第8888号订单的价格供应1000双鞋，并就你方价值5000美元或以上的订单给予5%的折扣。2.Enclosed please find our Sales Contract No.986 in duplicate.If you find everything in order,please sign and return one

47、 copy for our file.现随函附寄上我方第986号销售合同一式两份，请查收。如你方认为一切尚可，请签署后退还一份以便存档。3.We are pleased to enclose our Contract No.589 in two originals,one copy of which please counter-sign and return to us for our records.我们很高兴随函附寄第589号合同一式两份，请签后退回一份予我方以便存档。4.As per our discussion yesterday,please send me the revised

48、 PO soon.根据我们昨晚讨论的，麻烦你尽快把修改好的订单发给我。5.I am sorry to say that we must turn down your order as we have full order books as present and cannot give a definite date of delivery.抱歉无法接受贵方的订货，因为我方目前订单已满，无法给出确切的交货日期。KEYSIII.Translate the Chinese sentences into English.1.我方确认接受你方订购 5 公吨新椒干（dried chilies,new c

49、rop），每公吨 CIF 伦敦 价 80 美元，5 月装船。We confirm having accepted your order for 5M/T dried chilies,New Corp,at$80 CIF London for May shipment.2.随函寄去我方第 AG 9460 号销售确认书一式两份，请回签一份以便存档。Enclosed is our S/C No.AG9460 in duplicate,one copy of which please sign and return to us for our file.3.贵公司 2017 年 9 月 20 日来函和

50、所附 1 000 台缝纫机订单均已收到。We have received your letter of September 20,2017 together with an order for 1000 Sewing Machines.4.很抱歉，目前由于原材料的不确定性，我们不能承诺保证你发的订单。At present,we cant undertake to entertain your order owing to the uncertain availability of raw materials.5.抱歉，我们已经更换了公司地址，详见附件。请帮忙在形式发票上更新一下。Sorry,w