星级酒店基础英语交流培训课件模板.pptx

1、培训人：XXX星级酒店基础英语交流培训PPT模板【酒店培训】【英语培训】【员工培训】【工作总结】目录PART 01GREETING 问候与欢迎PART 02THANKS 感谢与回答PART 03DIRECTION 指路与带领PART 04APOLOGIES 致歉与答复PART 05CHECK IN 入住PART 06CHECK OUT 退房01问候与欢迎D I A N J I T I A N J I Z H U A Y O W E N Z I N E RGREETING 问候与欢迎NICE TO MEET YOU AGAIN.很高兴再次见到您。HAVE A GOOD REST.祝您休息好！AD

2、D YOUR TITLE HEREGood morning.(用于中午以前)Good evening.(用于下午六点过后)Hello/Hi!您好！How are you?您好吗？Glad/nice to meet you.见到您很高兴。Welcome to our hotel.欢迎到我们的酒店来！问候与欢迎GREETING 问候与欢迎问候与欢迎情景1：当国外客人来到大门前/前台时1.Hello,sir!Welcome!先生您好，欢迎！2.Good afternoon,sir!Welcome to Ibis Hotel/our hotel!下午好先生，欢迎光临宜必思酒店！3.Good eveni

3、ng,Ms.Nice to meet you in our hotel.May I help you?晚上好小姐，欢迎光临，请问我能为您服务吗？02感谢与回答D I A N J I T I A N J I Z H U A Y O W E N Z I N E RTHANKS 感谢与回答如何表达感谢？Thank you(so/very much).谢谢您（非常感谢）Thanks a lot.多谢 Thank you for coming谢谢您的光临Thank you for staying in our hotel.感谢您在我们饭店下榻 THANKS 感谢与回答感谢的应答：You are welc

4、ome./Welcome!不用谢。My pleasure./With pleasure.乐意效劳。Dont mention it.何足挂齿。Its very kind of you./You are so kind.您真客气。THANKS 感谢与回答THANKS情 景 3：当 国 外 客 人 向 你 表 示感 谢，要 懂 得 接 受 他 的 谢意 客 人：T h a n k y o u!(T h a n k s a l o t!)回 答：M y p l e a s u r e!我 的 荣 幸 或:Y o u r e w e l c o m e!不 客 气03指路与带领D I A N J I T

5、 I A N J I Z H U A Y O W E N Z I N E RDIRECTION 指路与带领 Follow me,please.请跟随我来。This way,please.这边请。Its over there.在那边。（用手指明方向）Walk straight ahead.一直往前走。Turn left/right.往左/右转。Go upstairs/downstairs.上/下楼。Please go to the 2nd floor.请到2楼。指路与带领DIRECTION 指路与带领指路与带领情景2：当国外客人需要前台带领或指明到某处时客人：Excuse me,wheres t

6、he toilet/restroom please?请问洗手间在哪儿？回答：Its over there.Turn right at the corner,please.在那边，前面角落处右转。或：Please go to the 2nd floor.Youll see it after you get off the elevator.请您上2楼，出电梯就可以看到。客人：Thank you.谢谢！回答：My pleasure./You are welcome.不客气DIRECTION 指路与带领指路与带领1.在哪里？Where is/Wheres?2.卫生间/洗手间toilet/restro

7、om/washroom/water closet 3.角落Corner4.左/右转Turn left/right 5.楼层地面Floor一二三楼First/second/third floor1st/2nd/3rd/4th6.（从）下来Get off7.电梯Elevator/lift04致歉与答复D I A N J I T I A N J I Z H U A Y O W E N Z I N E RAPOLOGIES 致歉与答复致歉与答复真诚及时的道歉有时会很好的缓和尴尬气氛 Excuse me.请原谅/打扰一下Im sorry./Sorry.对不起Im awfully/really sorry

8、.我真的很抱歉。Its my fault.这是我的错。I apologize./I apologize for you/it/this.我抱歉。我向你道歉。APOLOGIES 致歉与答复致歉与答复道歉的答复：Thats all right.这没什么。Thats/Its OK.没事。It doesnt matter.没关系。Never mind.不要紧，没关系。Lets forget it./Forget about it./Forget it.算了吧！05欢迎入住D I A N J I T I A N J I Z H U A Y O W E N Z I N E RCHECK IN 入住入住1.

9、预订Reservation/bookMake/have a reservation进行预订2.到达arrive 3.Single room 单间double room 双人间suite 套间luxury suite 豪华套间4.Like 喜欢像prefer 更喜欢（比较级）5.窗户Window6.留下离开Leave7.英语中的肯定答复Yes,please./Yep.OK,sir.Certainly,sir.Sure.Sure thing.Exactly.Sure,go ahead.Sure,no problem.CHECK IN 入住入住1.多久How long2.多少How many3.待留

10、保持Stay 4.计划plan5.期望想做Expect 6.等待WaitWait a moment/second/minute.稍等一下CHECK IN 入住情景4:询问是否有预订问：Did you have a reservation with us?/Did you make a reservation,please?您有预订吗？客人：No,I just arrived in this place.没有，我刚到这里。回答：We have single rooms,double rooms,suites and luxury suites in our hotel.我们有单间、双人间、套间和

11、豪华套间。What kind of room would you like/prefer?A single room or a double room?您需要哪种房间？单人房还是双人房？客人：I want a single room with window.单人间，有窗户回答：Im sorry,we dont have any single rooms left/all single rooms have been booked,would you like a double room?对不起，我们没有单间了，双人间可以吗？客人：Yes,please.可以。CHECK IN 入住入住情景6:询

12、问房价客人：Whats the room rate today?今天房价多少？回答：The price of a single room is 170 RMB per day./The single room rate is 170RMB per day.单间的房费是每天170元。客人：OK,Ill take it for two nights.一个单人间，住两晚。回答：Sure,no problem.Thank you very much,sir.没问题，先生。非常感谢。CHECK IN 入住入住1.护照passport2.房号Room numberNo./#3.房卡Room card/ke

13、y card 4.点整点Oclock2 oclock 2点钟6.离开Leave7.空出，搬出Vacate8.免费For free/free06客人退房D I A N J I T I A N J I Z H U A Y O W E N Z I N E RCHECK OUT 退房PHONESLIDE HERE0102输入你的标题详 细 内 容 点 击 输 入 本 栏 的具 体 文 字，简 明 扼 要 的 说 明分 项 内 容，此 为 概 念 图 解。输入你的标题详 细 内 容 点 击 输 入 本 栏 的具 体 文 字，简 明 扼 要 的 说 明分 项 内 容，此 为 概 念 图 解。详细内容点击输入本栏的具体文字，简明扼要的说明分项内容，此为概念图解。培训人：XXX星级酒店基础英语交流培训PPT模板【酒店培训】【英语培训】【员工培训】【工作总结】