民航专业英语unit9课件.pptx

1、Unit NineSpecial Passengers ServiceSection A:Speaking1.What kind of sickness may occur in the cabin?2.Can you name some f irst aid tools for sickness on board?Section A:SpeakingGroup DiscussionRelevant AnnouncementsSection A:SpeakingLadies and gentlemen,The“fasten seat belt”sign has been turned off.

2、However,for your safety,we strongly recommend you to keep your seat belt fastened while seated.Now,I will tell you where the cabin equipment locate and how to use them.Your seat-back can be reclined by pressing the recliner button on your armrest.The reading light,call button,and air flow are locate

3、d above your seat.Airsickness bags are in the seat pocket in front of you.Relevant AnnouncementsSection A:SpeakingIf you feel like vomiting,please use it.If you are airsick and need some airsick tablets,you can press the call button to contact us.Lavatories are located in the front and rear of the c

4、abin.Smoking is strictly prohibited on board.We wish you a pleasant flight.Thank you!Relevant AnnouncementsLadies and gentlemen,Would you give me your attention please?We are sorry to inform you that we have to land at another airport and ask for medical help.Because there is a passenger with heart

5、attack,in order to ensure his safety,we have to do so.Hope you can understand!Thank you!Section A:SpeakingSituational DialoguesSituation:A passenger feels like throwing up.(P=Passenger,F=Flight Attendant)F:You look pale.Are you OK?P:I feel sick.Im going to throw up.F:Do you?Let me get the airsicknes

6、s bag ready.P:Do you have any medicine for airsickness?F:Sorry,I dont.P:Maybe I should not have had that kind of meal.F:Dont worry.Just close your eyes and relax.Hold the bag in case you vomit.Section A:SpeakingSituational DialoguesSituation:A passenger is suffering from earache.(P=Passenger,F=Fligh

7、t Attendant)F:Did you press the call button,Madam?Whats the matter?P:Well,the earache is killing me!F:Oh,Im sorry to hear that!The pain in your ears is due to a change in air pressure.The symptom is common during the flight;you can just try chewing gums or swallowing to relieve the earache.P:Yes,I k

8、now that.I have tried this many times,but it does not work at all.Oh,my god,what serious earache it is!F:You know,sometimes,when body is not in good condition,it will be easier to get airsickness.Well,let me tell you another way to relieve your earache.Firstly you can draw a deep breath,then stop yo

9、ur nose with the f ingers and try to blow your nose.Like this,how are you feeling now?P:Oh,yeah,it seems effective.Thank you very much.Section A:SpeakingSituational DialoguesSituation:A passenger gets himself cut on his hand during turbulence.(P=Passenger,F=Flight Attendant)P:Help!F:What happened?P:

10、I fell over and hurt myself in the lavatory during the turbulence.F:Youve got some cuts on your right hand.Lets disinfect your wound by medicalalcohol and stop bleeding.It may be painful.Can you stand this?P:Oh,my gosh!F:Good,the bleeding is controlled.Now Ill get your wound dressed.Is it much bette

11、r now?Section A:SpeakingSituational DialoguesP:No,my right wrist feels terribly painful.Maybe there are some bones broken.F:Take it easy!Ill wrap it up with gauze and adhesive bandage.Please dont movecasually to avoid further injury.Id better hold your arm.OK,now please sit downand have a rest.Oh,my

12、 god.Sir,you also have a bump on your head.P:Just a little bit painful,maybe it is not as serious as the arm.F:I need to put a pad on it.P:Thank you!Section A:SpeakingWords and Phrasesrecommend v.建议airsickness n.晕机vomit v.呕吐tablet n.药片medical adj.医学的，药的medicine n.药heart attack 心脏病发作，心力衰竭ensure v.确保i

13、n case 以防万一earache n.耳痛Section A:SpeakingWords and Phrasessymptom n.症状swallow v.吞咽relieve v.缓解effective adj.有效的turbulence n.颠簸disinfect v.将消毒wound n.伤口bleed v.流血painful adj.疼痛的stand v.忍受Section A:SpeakingWords and Phraseswrist n.手腕 gauze n.纱布bump n.肿块pad n.软垫，护具throw up 呕吐airsickness bag 呕吐袋air pres

14、sure 气压chewing gum 口香糖medical alcohol 医用酒精wrap up 包裹adhesive bandage 胶布绷带，创可贴Section A:SpeakingSection A:SpeakingUseful Expressions1.Did you press the call button,Madam?Whats the matter?您是不是按了呼叫按钮，女士。有什么事吗？2.Im going to throw up.我想吐。3.Airsickness bags are in the seat pocket in front of you.呕吐袋就在您前方的

15、座椅口袋中。4.If you feel like vomiting,please use it.如果想吐，就用它。5.Do you have any medicine for airsickness?你们有治疗晕机的药吗？Section A:SpeakingUseful Expressions6.If you are airsick and need some airsick tablets,you can press the call button to contact us.如果您感觉晕机，并且需要一些晕机药的话，您可以按下呼叫按钮联系我们。7.The earache is killing

16、 me.耳痛真让人受不了。8.Im sorry to hear that!听到这个消息我很难过！9.The pain in your ears is due to a change in air pressure.The symptom is common during the flight;you can just try chewing gums or swallowing to relieve the earache.耳痛是由气压变化造成的，这在搭乘飞机时很常见。您可以试着嚼口香糖或者吞咽口水来缓解。Section A:SpeakingUseful Expressions10.First

17、ly you can draw a deep breath,then stop your nose with the f ingers and try to blow your nose.首先您可以深呼吸一下，然后用手指压住呼吸，使劲擤鼻子。11.Lets disinfect your wound by medical alcohol and stop bleeding.我来用医药酒精为您消毒和止血。12.It may be painful.Can you stand this？可能会有点疼，您能受得了吗？13.Now Ill get your wound dressed.我现在来包扎伤口。S

18、ection A:SpeakingUseful Expressions14.Please dont move casually to avoid further injury.请不要随意动，以避免再次受伤。15.Just close your eyes and relax.请您闭上眼睛休息。16.How are you feeling now?您现在感觉怎么样了？17.We are sorry to inform you that we have to land at another airport and ask for medical help.很抱歉地通知您，我们要迫降在另一个机场寻求医

19、疗救护。Section A:SpeakingRole PlayWork with your partner to make a dialogue according to the following situations.1.When serving beverages,a passenger tells you that he feels like throwing up.2.After climbing,a passenger presses the call button,and you f ind he is pale,with cold sweat.3.A passenger tel

20、ls you that he sprained his right ankle during turbulence.Section B:ListeningSection B:ListeningAnnouncement ILadies and gentlemen,In case of your_ caused by the loss of cabin pressure during flight,we _ free chewing gum.Anyone who would like it,please _ us by pressing the _.Thank you for your atten

21、tion!AnnouncementsListen to the following announcements carefully and try to f ill in the blanks.earacheoffercontactcall buttonSection B:ListeningAnnouncement IILadies and gentlemen,May I have your attention please?There is a _ on board.If there is a _ or a nurse among you,please contact us by _ the

22、 call button_.Thank you.Announcementsdoctorsick passengerpressingimmediatelySection B:ListeningAnnouncementsAnnouncement IIILadies and gentlemen,May I have your attention please?There is a sick passenger on board,and the _ has decided to make an _ at an alternate airport.We expect to arrive there in

23、 _.Thank you for your understanding and _!captainemergency landingtwo hours and twenty nine minutescooperationSection B:ListeningAnnouncementsAnnouncement IVLadies and gentlemen,Would you please give me your attention?There is a lady going to _.Should be there any _ personnel _?Please contact any of

24、 our _ by pressing the call button immediately.Your cooperation will be much appreciated.give birthmedicalon board flight attendantsSection B:ListeningDialogue(A passenger is suffering from sore throat and aching muscle.)(P=Passenger,F=Flight Attendant)F:Oh,Miss,you look kind of fatigue._?P:I have a

25、 sore throat and aching muscle.F:Do you?Would you _ taking temperature?P:Of course,no.F:Well,your _ is normal.Do you have any other symptoms,like _ in chest or feeling of chill?Listen to the dialogue carefully and try to fill in the blanks.Whats the mattermindtemperaturepainSection B:ListeningDialog

26、ueP:No.I _ a few days ago.It may get worse.F:Dont worry.You may feel better by taking some _,_,and also _.Here is a cup of warm water.Take one white pill and two yellow ones please.P:Oh,thanks a million.F:Its my pleasure.You can lay back your seat back.That would be more _,but you should adjust it t

27、o an upright position when the aircraft is landing.caught a coldhot watertabletsrestcomfortableSection C:ReadningSection C:ReadingIntensive ReadingFirst Aid First aid is the science of giving medical care to a person before a doctor can be found,namely,it is the initial care of the sick or injured.I

28、t can preserve life,protect the unconscious,prevent worsening of a condition and promote recovery.First aid lasts until medical aid(doctor,nurse or ambulance off icer)arrives or until the casualty recovers.During the flight,medical problems may often occur.If the passenger suffers from a serious con

29、dition,the plane will make an emergency landing at an alternate airport and ask for emergency help to be waiting for them on arrival.If it is not a life-threatening condition,the crew,especially the cabin attendants can often handle it without diff iculty.Therefore,f irst aid is essential knowledge

30、for the cabin attendants.Section C:Readingfirst aid 急救initial adj.最初的preserve v.维持unconscious adj.无意识的worsen v.恶化recovery n.恢复ambulance n.救护车casualty n.伤者life-threatening adj.威胁生命的essential adj.基本的suffer from 遭受alternate airport 备降机场Section C:Reading1.Translate the following sentences into Chinese.1

31、)First aid is the science of giving medical care to a person before a doctor can be found._2)During the flight,medical problems may often occur._急救是一门在医生没来之前为患者提供医疗护理的科学知识。在航班上，医疗问题经常发生。Section C:Reading3)If the passenger suffers from a serious condition,the plane will make an emergencylanding at an

32、 alternate airport and ask for emergency help to be waiting for them onarrival._4)If it is not a life-threatening condition,the crew,especially the cabin attendants canoften handle it without diff iculty._5)First aid is essential knowledge for the cabin attendants._如果一位乘客的情况紧急，飞机会迫降在备降机场，同时要求飞机到达后立即

33、开始急救服务。如果不危及生命，机组人员，尤其是乘务员完全可以处理突发情况。急救是乘务员应该掌握的基本知识。Section C:Reading2.Translate the following sentences into English.1)您感觉怎么样？_2)我头疼欲裂。_3)放轻松，这种症状很常见。_How are you feeling?Ive got terrible headache.Take it easy.This symptom is common.Section C:Reading4)如果感觉想吐，请使用呕吐袋，就在前方座椅的口袋中。_5)很抱歉，飞机上没有医生，但我们已经与

34、目的地机场的地面服务人员取得了联系。_If you feel sick,please use the airsickness bag.Its just located in the seat pocket in front of you.Im sorry that theres no doctor on board,but weve got in touch with the ground staff at the destination airport.Section A:Speaking1.What passengers can be regarded as disabled on boa

35、rd?2.How to offer necessary help to blind passengers?Section A:SpeakingGroup DiscussionRelevant AnnouncementsSection A:SpeakingLadies and gentlemen,Would you please give me your attention?We have a passenger in need of urgent medical treatment.The captain has decided to land immediately at Shenzheng

36、 Baoan International Airport.We expect to arrive there in about 25 minutes.Thank you for your understanding.Relevant AnnouncementsLadies and gentlemen,May I have your attention please?There is a sick passenger on board.If there is a doctor or a nurse among you,please contact us by pressing the call

37、button immediately.Thank you!Section A:SpeakingSituational DialoguesSituation:A physically disabled passenger calls for help.(P=Passenger,F=Flight Attendant)P:Excuse me,Miss!Could you lend me a hand?F:Of course!What can I do for you?P:I want to go to the lavatory.Even though my seat is near it,its s

38、till quite difficult for me.F:Well,dont worry.I can push an wheelchair to help you get to the washroom.Please wait for a moment,and Ill go and get it for you.(Two minutes later,the flight attendant pushes a wheelchair to the passenger.)Section A:SpeakingSituational DialoguesF:Now,please move into th

39、e wheelchair slowly,the armrest is movable.P:OK,Ill have a try.(The passenger successfully sits in the wheelchair.)F:Well done!Now Ill push you to the wheelchair accessible toilet,which has suitablehandholds to assist you to transfer from the wheelchair to the toilet.P:How considerate of you.I truly

40、 appreciate what you have done for me.F:You are welcome.I hope you have a pleasant journey.Section A:SpeakingSituational DialoguesSituation:A cabin attendant notices a man with baby in dangerous position and trys to give some advice.(P=Passenger,F=Flight Attendant)F:Sir,your baby seems fall asleep.P

41、:Oh,see.I didnt even notice that.F:Its very dangerous for you holding him like this with seat belt unfastened.P:You know its tight to put him inside the seat belt.Section A:SpeakingSituational DialoguesF:We can provide you an infant cradle which would be safe and comfortable for baby.P:Thats good,th

42、anks.F:You are welcome.Here is a blanket for him.P:How considerate you are!F:Its out duty.If you have further problems,please press the call button to contact us.Section A:SpeakingSituational DialoguesSituation:A cabin attendant gives help to a blind passenger.(P=Passenger,F=Flight Attendant)F:Excus

43、e me,Madam.Please show me your boarding card,so that I can take you toyour seat.Er.,its 7A.Please give me your hand.Ill lead you.(The blind passenger comes to her seat.)F:Now you can sit down and have a rest.P:Thank you!But you see I have a baggage.Where should I put it?Section A:SpeakingSituational

44、 DialoguesF:Well,Id like to stow it for you,and before landing Ill retrieve it for you.Is that OK?P:Yes,thats great.Then how about my guide dog?I mean where it should be accommodated?F:You can just settle it at your feet as long as you have enough legroom.P:OK,thank you very much.F:Dont mention it.I

45、f you have any needs or requirements,please dont hesitate to callme at any time.Section A:SpeakingWords and Phrasesdisabled adj.行动不便的blind adj.盲的lavatory n.卫生间wheelchair n.轮椅armrest n.扶手movable adj.可以移动的handhold n.把柄、扶手considerate adj.考虑周到的Section A:SpeakingWords and Phrasesinfant n.婴儿cradle n.摇篮ret

46、rieve v.取回accommodate v.容纳legroom n.放腿的空间hesitate v.犹豫accessible toilet 无障碍卫生间guide dog 导盲犬Section A:SpeakingSection A:SpeakingUseful Expressions1.Could you lend me a hand?您能帮我一下吗？2.I want to go to the lavatory.我想去卫生间。3.Even though my seat is near the lavatory,its still quite diff icult for me.虽然座位离

47、卫生间很近，但对我来说还是很难。4.I can push a wheelchair to help you get to the washroom.我可以推一辆轮椅来带您去卫生间。Section A:SpeakingUseful Expressions5.Please wait for a moment,and Ill go and get it for you.请稍等，我去给你拿一个。6.Please move into the wheelchair slowly,the armrest is movable.请慢慢移到轮椅上来，扶手是可以移动的。7.Ill push you to the

48、wheelchair accessible toilet,which has suitable handholds to assist you to transfer from the wheelchair to the toilet.我推您到无障碍卫生间，那里有扶手可以帮助您从轮椅上下来。8.How considerate of you.您考虑得真周到。Section A:SpeakingUseful Expressions9.Its very dangerous for you holding the baby like this with seat belt unfastened.不系安

49、全带，这样抱着小孩是很危险的。10.We can provide you an infant cradle which would be safe and comfortable for baby.我们可以提供婴儿摇篮，既安全又舒适。11.Please give me your hand.Ill lead you.请把手给我，我带您过去。12.Id like to stow your baggage for you,and before landing Ill retrieve it for you.我帮您放行李，下机之前我会帮您取下来。Section A:SpeakingUseful Exp

50、ressions13.Then how about my guide dog?我的导盲犬怎么办？14.You can just settle it at your feet as long as you have enough legroom.只要您放脚的空间足够，可以把它放在您的脚边。15.If you have further problems please press the call button to contact us.如果您有进一步的问题，请按呼叫按钮联系我们。16.If you have any needs or requirements,please dont hesita