《跨境电商实务英语》课件Module 7 Toys.pptx

1、Module 7 Toys CONTENTSPart I.Vocabulary1Part II.Useful Sentences and Dialogues2Part I.Vocabulary 1.Learn and remember the basic words and expressions regarding toys.plastic toys 塑料玩具 intelligence toys 益智玩具 staff toys 毛绒玩具 stuffed toys 填充玩具 fancy toys 新奇玩具 electronic toys 电动玩具 soft toys 软体类玩具 designe

2、r toys 潮流玩具 vinyl toys 宠物糖胶玩具 meccano 拼插组合玩具 finger toys 手指玩具 balloons 气球类玩具 magic 魔术类玩具 card games 棋牌类玩具 radio control vehicles无线电遥控玩具 LED lighted toys 发光玩具 tableware toys 餐具玩具 Vtech toys 伟易达玩具 baby toys 婴儿玩具 frozen toys 冰宫玩具 activity&amusement toys 新奇特、娱乐消遣玩具 decompression toys 减压玩具 plush toys 长毛绒

3、玩具 anime toys 动漫玩具 remote control line 遥控玩具 RC helicopter 遥控直升飞机 action figures 动作玩偶 pretend play and dress-up 过家家玩具 dolls&accessories娃娃及配件 doll houses 娃娃房屋 miniature toys 微缩模型玩具 model toys 模型玩具 diecast cars&model vehicle 车辆模型 aircraft model 航空模型 blocks&puzzles 积木和拼图玩具 figure&vehicle sets 人物和汽车组合 br

4、ick积木 navigation model set 航海模型 funny toys 搞怪玩具 musical instrument toys 乐器玩具 building model 建筑模型 gun toys 枪类玩具 inflatable bouncers 大型充气玩具 playhouse 玩具屋 wind-up toys 发条玩具 magnetic toys 磁性玩具 percussion toys 敲击发声玩具 garage kits 套装模件 drums&percussion 鼓及打击乐器玩具 vintage&antique toys 古董玩具 pull toys 拉线玩具 pres

5、chool toys 早教类玩具 outdoor toys&structures 户外玩具 fast food&cereal toys 快餐赠品玩具 classic toys 经典玩具 beanbag plush 豆袋公仔 trading card games 交易卡游戏 barbie dolls 芭比娃娃 slot car 插槽车 paper doll 硬纸剪成的人形玩具 transformer 变形金刚 tinker toy 拆装玩具 puppet 木偶 princess soft toys 公主毛绒玩具 sand&water toys沙滩玩具 bubble toys 泡沫玩具 outdo

6、or play toys 户外游戏玩具 friction toys摩擦玩具 inflatable toys 充气玩具 cartoon toys卡通玩具 deformation toys 变形玩具 bamboo toys 竹质玩具 ceramic&porcelain dolls 陶瓷娃娃 fabric dolls 布娃娃 slinky 弹簧玩具 alphabet&number toys 字母数字玩具 flash toys 闪光玩具 weapon toys 武器玩具 summer toys 夏天玩具 beach toys 沙滩玩具 voice control toys 声控玩具 DIY toys

7、创意益智玩具 candy toys 糖果玩具 bath toys 婴儿洗澡玩具 self-assembling toys 组装玩具 plush backpacks&accessories毛绒背包和配饰 electronic learning toys 电子学习玩具 wooden&handcrafted toys 手工木质玩具 learning&education toys 益智和教育类玩具 science&discovery toys 科学和探索类玩具 robots,monsters&space toy 机器人，怪兽，太空玩具 STEM toys(science,technology,engi

8、neering and mathematics)益智玩具 movies&TV&cartoon&video accessories 动漫游戏影视周边配件 bikes&ride-ons toys 脚踏车和可骑乘玩具 remote-control toys 遥控玩具2.Cognize and remember the words and expressions related to toys in the following pictures.Picture 1 Action Figures 动作玩偶 Ninja 日本武士，忍者 super hero 超级英雄 my little pony 我的小马

9、驹 super mario超级马里奥Picture 1 Action Figures 动作玩偶Picture 2 Toy Box 玩具箱 1.doll 娃娃 2.yo-yo 悠悠球 3.fire engine 消防车 4.toy box 玩具箱 5.slinky 弹簧玩具 6.toy soldiers 玩具士兵 7.blocks 积木 8.legos 乐高积木 9.robot 机器人 10.crayons 蜡笔 11.remote controlled car 遥控汽车 12.Barbie 芭比娃娃 13.car 车 14.teddy bear 泰迪熊 15.ball 球 16.walkie-

10、talkie 对讲机Picture 2 Toy Box 玩具箱Picture 3 Activity Toys 新奇特、娱乐消遣玩具 rainbow loom 橡皮筋;彩虹织机 minecraft 沙盒游戏（我的世界）kendama balls 剑球玩具 super hero 超级英雄 hama beads软豆豆，迷你拼豆豆Picture 3 Activity Toys 新奇特、娱乐消遣玩具Picture 4 Backyard 后院玩具和设施 1.birdbath 水盆 2.tire swing 轮胎秋千 3.umbrella 伞 4.picnic table 野餐桌 5.barbeque gr

11、ill 烤架 6.tree house 树屋 7.garden 花园 8.lawn mower 割草机 9.dog 狗 10.dog house 狗屋 11.slide 滑梯 12.hose 软管 13.patio 露台 14.cat 猫 15.birdhouse 禽舍 16.ant hill 蚁丘 17.swing 秋千 18.swing set 秋千架Picture 4 Backyard 后院玩具和设施Picture 5 Amusement Park 玩具游乐园 1.water slide 水滑道 2.games 游戏 3.vomit 呕吐 4.ticket booth 售票处 5.lin

12、e 队伍 6.carousel 旋转木马 7.tracks 轨道 8.Ferris wheel 摩天轮 9.haunted house 鬼屋 10.seat 座位 11.food stand 饮食摊 12.roller coaster 过山车 13.cotton candy 棉花糖 14.seat belt 安全带 15.car 车厢Picture 5 Amusement Park 玩具游乐园Picture 6 Solids 固体玩具形状 cone 圆锥体 base 锥体底部 cylinder 圆柱体 cube 立方体 side 立方体面 pyramid 角锥状玩具 apex 顶部 spher

13、e球Picture 6 Solids 固体玩具形状Picture 7 The Toy Store 玩具店 1.board game 棋盘游戏 2.(jigsaw)puzzle 拼图游戏 3.construction set 建筑玩具组合 4.(building)blocks 积木 5.rubber ball 皮球 6.beach ball 沙滩球 7.pail and shovel 桶和铲 8.doll 洋娃娃 9.doll clothing 洋娃娃衣服 10.doll house 娃娃屋 11.doll house furniture 娃娃家具 12.action figure 活动玩偶 1

14、3.stuffed animal 毛绒玩具 14.matchbox car 火柴盒小汽车 15.toy truck 玩具卡车 16.racing car set 玩具赛车组合 17.train set 玩具火车组合 18.model kit 模型玩具组合 19.science kit 科学实验组合 20.walkie-talkie(set)对讲机组合Picture 7 The Toy Store 玩具店 21.hula hoop 呼拉圈 22.jump rope 跳绳 23.bubble soap 吹泡泡肥皂水 24.trading cards 集换卡片 25.crayons 蜡笔 26.(c

15、olor)markers 彩色笔 27.coloring book 着色本 28.construction paper 彩色美工用纸 29.paint set 颜色组合 30.(modeling)clay 粘土 31.stickers 贴纸 32.bicycle 脚踏车 33.tricycle 三轮车 34.wagon 玩具拖车 35.skateboard 滑板 36.swing set 秋千 37.play house 游戏屋 38.kiddie pool/inflatable pool 充 气游泳池Picture 7 The Toy Store 玩具店 Picture 8 Easter T

16、oys 复活节玩具 1.basket 篮子 2.egg 蛋 3.chocolate 巧克力 4.handle 手把 5.fake grass 人造草 6.dye 染料 7.marshmallows 棉花软糖 8.paint 油漆 9.bunny 兔子 10.paint brush 油漆刷 11.whiskers 胡须 12.plastic egg 塑料蛋 13.jelly beans 豆型软糖 14.ears 耳朵 15.paws 爪子Picture 8 Easter Toys 复活节玩具 3.Further learn and remember the following words and

17、 expressions with regard tomaterials,craftwork and parts of toys.magic balls 魔力球 beach bulldozer 海滩推土机 LED light sticks 发光棒 3D puzzles 3D拼图 dollhouse miniatures微型玩偶之家 toy tents 玩具帐篷 magic UFO 魔术飞碟 radio control boats 无线电遥控船 Rubiks cube 魔方 remote control cars 遥控汽车 checkers 跳棋 bed bell rattles 床头摇铃 sl

18、ingshot 弹弓 peashooter 玩具枪 water gun 玩具水枪 mini-car 玩具车 train set 小火车 plasticene 橡皮泥 rocking horse 摇摆木马 tangram 七巧板Specific Toys 各类玩具 model aeroplane 模型飞机 tumbler 不倒翁 dodgem bumper car 碰碰车 kite 风筝 pinwheel 纸风车 scooter 滑板车 marble 弹球 frisbee 飞盘 rattle-drum 波浪鼓 play-mobile 玩具手机 spinning tops 陀螺 squirt to

19、ys 水枪 boomerang 回飞镖 pedal cars 滑板车 trampoline 蹦床 jack-in-the-box 玩偶盒 water balloon 水气球 rubber ball 小皮球 hula hoop 呼啦圈 bubble soap 泡沫球 Specific Toys 各类玩具 electronic watches 电子表 flashlight 闪光棒 music box 音乐盒 whistle 口哨 inflatable hammer 充气锤子Specific Toys 各类玩具 lining 里料 fabric面料 twill 斜纹 satin 缎面 lustrin

20、e 绡，光亮绸，羽纱 stripe 条纹 double-layer 双层 chiffon 雪纺 oxford 牛津布 cambric 帆布 nylex 边伦布 T/C T/C布 jean 牛仔布 nylon 尼龙布 hi-pile 长毛绒 Meryas 针织布 checker 格织布 trilobal 绸布 velboa 剪毛布 pu leather Pu皮革Fabrics of Toys 玩具质地 Vonnel V纱 satin 色丁布 felt 戟绒布 flocking 植绒布 taffeta 塔夫绸水洗皱布 spun 短纤 velour 蜜丝绒 toweling 毛巾布 tumbling

21、 卷毛布 lamination 夹棉 polyester 涤纶 polyamide 锦纶 acetate 醋酸 cotton 棉 rayon 人造棉 viscose 人造丝 imitated silk fabric 仿真丝 silk 真丝 filament 长丝 black yarn 黑丝Fabrics of Toys 玩具质地 DT（draw twist）牵伸加捻丝 triangle profile 三角异形丝 air-jet texturing yarn 空气变形丝 micro-fiber 超细纤维 FDY（full drawn yarn）全拉伸丝 POY（pre-oriented yar

22、n）预取向丝 DTY（draw textured yarn）拉伸变形丝 double-sides laminated nylex 两层边纶布对夹 Fabrics of Toys 玩具质地 heat-transfer 烫画 sublimation 转移印花 silk-screen 丝印 embroidery 刺绣 water-printed 水印 embossed 压花 flocking 植绒 spray 喷色Special Processing of Toys 特殊加工 eye眼睛 eye patch 眼纸朴 nose鼻子 thread 线 sponge 海棉 padding/batting

23、喷胶棉 satin ribbon 丝带 string 绳子 webbing 织带 label 布唛 sticker 贴纸 button 扣子 mono-filament 胡须线 elastic 橡筋 fiber 棉花 finger puppet 手指套 hand puppet 手套 shoes 鞋 lace 花边 hat/cap 帽子Sub Materials of Toys 玩具辅助材料 neck bow 丝结 joint 关节 zipper teeth 拉链齿 zipper pull 拉链拉头 hang tag 吊牌 elastic band 松紧带 bell 铃铛 header-card

24、 横头卡 backer-card 背卡 display-box 彩盒 neck bow 丝结 joint 关节 zipper teeth 拉链齿 zipper pull 拉链拉头 hang tag 吊牌 elastic band 松紧带 bell 铃铛 header-card 横头卡 backer-card 背卡 display-box 彩盒Sub Materials of Toys 玩具辅助材料 plastic pin 胶针 hanger 挂钩 loop 吊环 poly bag 胶袋Sub Materials of Toys 玩具辅助材料 loose packing 散装 weaving b

25、ag 编织袋 carton 纸箱 wooden case 木箱 neutral packing 中性包装 winding 卷杆 tube 纸管 shipping mark唛头 shipping sample 船样 roll length 匹长 LCL(less than container load)拼箱货 FCL(full container load)整箱货Packing of Toys 玩具包装 Mattel 美泰 Hasbro 孩之宝 Auldey 奥迪 Hwtoys 骅威 Lego 乐高 Bandai 万代 Smoby 智比 Chicco 智高 Playwell百利威Brands o

26、f Toys玩具品牌 defect/fault 疵点 streaky warp 经柳 broken end 断经 right end 急经 coarse picks 粗纬 coarse end 粗经 broken picks 断纬 skewing/slope 纬斜 filling bar 横档 stain/dirt 污迹 hole 破洞 color difference 色花 color stripe 色柳 color bleeding 渗色 color fading 褪色 scratch 擦伤 moire effects 松板印 crease mark 折痕 over curing搪胶过火

27、excessive flash 披锋Defects of Toys缺陷玩具 irregular thickness 厚薄不均 contact plate rust 电池生锈 contact plate came off 电池片松脱 contact plate loosed 电池片松 wire expose 电线外露 wire detach 电线甩掉 poor soldering 焊锡不良 poor contact 接触不良 sound too loud 声音太大 sound small 声音太细 short circuit 短路 distorted sound 杂音 abnormal soun

28、d 不正常声音 no sound 无声 thread untrimmed 未剪线 long loosen thread 长线头 material run 走纱 material torn 物料烂 over stuffing 入棉过多 under stuffing 入棉过少Defects of Toys缺陷玩具 uneven stuffing 入棉不平均 stuffing expose 棉外露 bald spot 露头皮 color migration 颜色转移 color mismatch 颜色不配 color deviation 颜色有偏差 ribbon cut end fray 丝带散口

29、failed acetone curing test 失胶 roto parts too hard 搪胶过硬roto parts too soft 搪胶过软 roto parts under weight 搪胶过轻 roto parts over weight 搪胶过重 fabric texture mismatch 布料组织不对 battery contact spring exposed 电池弹簧凸出 battery contact spring came off 电池弹松 light bulb without light 灯泡无光Defects of Toys缺陷玩具Part II.Us

30、eful Sentences and Dialogues 1.Learn and remember the following sentences concerning complaints useful and helpful in the cross-border e-commerce.1)The goods submitted do not correspond with the sample sent.到货与所送样品不一致。2)Your products are not in consistent with the pictures.你们的产品与图片描述不一致。3)Several bo

31、xes were broken and the contents damaged.有数箱破损，内装货物受损。4)The dolls all got stained.Apparently,it was due to careless packing.布偶上都是污迹，这很明显是包装太马虎了。5)We cant use most of the materials you sent us on the last shipment because of the color deviation.你们发来的上一批材料存在颜色偏差，大部分都不能用。Useful Sentences 6)Upon unpacki

32、ng the cases,we found that the contents entirely have nothing to do with our order.开箱之后我们发现内容与我们的订单完全不一致。7)We would like to emphasize that any delay in shipping our booked order will undoubtedly involve us in no small difficulties.我们要强调的是,货物的延误无疑会给我们带来很多麻烦。8)Your failure to deliver the goods within

33、the stipulated time has greatly inconvenienced us.你们没有在规定的时间内发货，给我方带来了极大的不便。9)Any delay in shipment would be detrimental to our future business.发货的延迟会对我们今后的生意往来很不利。Useful Sentences 10)If the return is caused by the product quality or the mistake from us,you will be guaranteed to get 100%refund.若因商品质

34、量或由于我们的失误而导致的退货，将会保证得到100%的退款。11)If we have refund agreements,you will be responsible for the return shipping charges.The balance will be refunded back to you after we receive the items.如果达成退货退款协议，本店铺会收取货品退回运费。我们在收到 退回货物后，会退回款项。Useful Sentences 12)We do not accept the merchandises for return unless

35、items are defective,in which case they will be replaced,subject to availability,or refunded at buyers discretion.若非商品瑕疵我们并不接受退货，而瑕疵品将依照您的意愿替换 （若尚有存货）或是退款。Useful Sentences 2.Learn and practise the following dialogues bound up with complaints useful and helpful in the cross-border e-commerce.Customer:

36、Sorry,but I have a complaint.Supplier:Whats the nature of the problem?Customer:We cant use most of the materials you sent us on the last shipment.Some were water-stained and some soiled.I suppose you wont be convinced until you have seen the pictures we took with your own eyes.Supplier:Really?Im sor

37、ry to hear that.Customer:Look!These bales dont appear to have been properly packed.They have become soaked.Supplier:But the goods were in fine condition when shipped.Dialogue 1 Making a Complaint about Damage Customer:The damage may be caused sometime in transit,but its inadequate packing which allo

38、wed damages to the packages in the first place.Supplier:We feel sorry for the inconvenience.Dialogue 1 Making a Complaint about Damage 顾客：顾客：很抱歉，我要投诉。供货商：供货商：出了什么问题呢？顾客：顾客：你们上一批送来的材料，大部分都不能用。有些有了水痕，有些 污损了。我想您要是不亲眼看一看是不会相信的。供货商：供货商：真的吗？听到这样的事情发生我很抱歉。顾客：顾客：您看看。这几包显然是没有包装好，全浸透了。供货商：供货商：可是，装船的时候货物的情况还是好

39、的。顾客：顾客：货物有可能是在运输途中的某个时候受损的，不过还是因为起初 的包装不合格，才导致了这些损伤。供应商：供应商：很抱歉给您造成了麻烦。对话 1 投诉货物破损 Seller:This is agent for after-sales service,Mary speaking.How may I help you?Customer:Id like to make a complaint about a recent delivery.Seller:Can I take your order number please?Customer:Its*Seller:Whats the prob

40、lem,madam?Customer:The LED light sticks that I ordered for the department were delivered Today;nearly all of them were broken.Seller:Im so sorry about that.If you let me know how many are broken,we can replace them for you immediately.Dialogue 2 Making a Complaint about Packing Customer:Let me see.T

41、here are 75 sticks.To be honest,I find this quite unsatisfactory.If this happens again,I am going to have to find another supplier.Seller:My apology again.To show you our appreciation for your understanding,we can take 25%off your bill.Customer:OK.But I still hope you can improve your packing next t

42、ime.Seller:We will.Thank you.Dialogue 2 Making a Complaint about Packing 售后服务员：售后服务员：你好，我是负责售后服务的客服，玛丽。有什么可以帮您 的吗？顾客：顾客：我要投诉最近的一次发货情况。售后服务员：售后服务员：请问您的订单号是多少？顾客：顾客：订单号为*。售后服务员：售后服务员：好的。请问夫人您是有什么问题投诉呢？顾客：顾客：我买的LED灯棒是今天到货的，但是几乎全都碎了。售后服务员：售后服务员：实在是抱歉，您能告诉我总共有多少碎了呢？我们可以立 刻给您换货。对话 2 投诉包装 顾客：顾客：我看了一下，总共有75

43、根碎了。说实在的，这次购物让我特别不 满意。如果下一次再发生这样的事情，我就要换买家了。售后服务员：售后服务员：实在是抱歉。我们可以给您总价上打7.5折。感谢您的理 解。顾客：顾客：好吧。但还是希望你们要改进一下产品的包装。售后服务员：售后服务员：好的。谢谢您的理解。对话 2 投诉包装 Customer:Ive come to ask about my handcrafted toys.Heres my slip.Seller:(looking at the slip)Just a minute,please.(After a while)Im sorry.It isnt ready yet.

44、Customer:But it was supposed to be ready last week.And I have been waiting for the delivery for days.Seller:Yes,I see.But were fully booked at present,and sometimes we get a bit behind.Im terribly sorry for the delay.Customer:You people really ought to do something to speed things up.Time is importa

45、nt,you know.Dialogue 3 Making a Complaint about Delivery Delay Seller:I understand how you feel,but Im afraid theres nothing I can do about it.Im sure it will be ready in three days.Customer:Another three days?All right,all right.If thats the best that you can do!Seller:Im sorry to have given you a

46、lot of trouble.Please accept our sincere apologies.Customer:You really need to improve your logistic system.Seller:Yes,I assure you that your order will be delivered soon.Dialogue 3 Making a Complaint about Delivery Delay 顾客：顾客：我想问一下我订购的手工玩具情况。这是我的订货单。卖家：卖家：请您稍等一下。不好意思，您的订单还没出货。顾客：顾客：但是上周不就应该出货了吗？我等

47、发货很久了。卖家：卖家：是的，我知道。但是我们现在订单太多，出货就有所推迟。很抱 歉要延迟发货。顾客：顾客：那你们也应该想办法催促发货呀。时间很重要的。卖家：卖家：我非常理解您的感受。但是对于发货，我们也做不了什么。我想 三天后，您的订单就可以发货了。对话 3 投诉发货延迟 顾客：顾客：还要三天啊？好吧，好吧，如果真的只能这样的话。卖家：卖家：真的很抱歉给您造成了麻烦。顾客：顾客：你们真的要改善一下你们的物流服务了。卖家：卖家：是的。我们会尽快安排给您发货。对话 3 投诉发货延迟 Customer:Excuse me?Seller:Yes,sir.How may I be of service

48、?Customer:I would like to return this item.Are refunds allowed?Seller:Certainly.The customer is always right.We are here to serve you.Is there a reason that you would like to return it?Did you have problems with our products or services?Customer:No,no.It was just the wrong series of my Barbie doll c

49、ollections.Dialogue 4 Returning and Refunding Seller:I think you should read the introduction carefully before you buy them next time.Would you be interested in an exchange as opposed to a refund?I think I can help you to find the appropriate series.Customer:No.I would rather just return it.Seller:S

50、ure,no problem.Do you happen to have the delivery catalogue?Customer:Yeah,right here.Dialogue 4 Returning and Refunding Seller:Ok,just a moment,please.Sir,there is the rule that a buyer can refund within seven days without any reason,but you have to pay the fare.Is that OK?Customer:No problem.Thank