零件基础知识课件.ppt

1、合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 0fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 0fundamentse

2、rvicepartsmarketingfinanceadministrationHRITCRMsalesmain order process主要内容Main Contents 关于BMW零件的几个基本概念 BMW车辆识别代码 BMW车辆配置 BMW零件编号 零件部的主要业务 零件订货 零件收货 零件索赔 零件出库 库存管理 ABC分类 零件管理的主要数据 合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 1fundamentservicep

3、artsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 1fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order processBMW车辆识别代码BMW Vehicle Identification Number(VIN)总共17

4、位，最后7位可用于ETK中的零件搜索（唯一性）LBV EV19 0X 3 S A 12345 WMI VDS VIS 世界制造厂识别代号 车辆说明部分 车辆指示部分(World Manufacture Identification)（Vehicle Description (Vehicle Indicator Section)WBA=BMW AG Section）8位字码组成，第一位为车型LBV=JV China 由6位字码组成，前四 生产年份，第二位字母表示装 位为全球统一代码 配厂。最后六位为生产顺序号 合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei

5、 PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 2fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 2fundamentservicepartsmarketingfinanceadministrationHRI

6、TCRMsalesmain order processBMW车辆配置码BMW Option Code车辆配置代码共5位，显示格式为 S*A合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 3fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei Po

7、lyfineAuto未经授权不得使用Prohibit use without approval2008 page 3fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order processBMW车辆配置码BMW Option Code根据车辆底盘号，可以从ASAP上查出该车的出厂配置表。合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 4fundame

8、ntservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 4fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order processBMW车辆配置码BMW Option Code在出厂配置的基础上，客户也可根据情况

9、选装或加装其他配置。如加装 S508A（停车距离报警系统）。不同配置的车辆，即使车型或车系相同，车辆零件也不完全相同。合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 5fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto

10、未经授权不得使用Prohibit use without approval2008 page 5fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order processBMW零件编号BMW Parts Number 总共11位，最后7位可用于零件搜索 11 42 7 512 300 主组 次组 零件号（ID编码）合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008

11、page 6fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 6fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order processBMW零件编号BMW Parts Number 掌握零件

12、编号系统并能快速、准确且专业化地提供所有必要的信息绝对是至关 重要的，特别是客户在场时。a.主要总成分组的第一位表示一个零件的功能范围。例如：1 动力产生部件 2 动力输出部件 3 底盘 b.主要总成分组的第二位表示零件的具体细节。例如：3 和 4 顺序排列表示制动 c.次级总成分组以更具体的细节描述零件。例如：主要总成分组36，及次级总成分组13，表示“车轮装饰罩，装饰件和支架”d.剩余的七位ID ID 编号数用于识别没有对零件类型做进一步说明的独立零件。但是，也可以 根据这七个数来检查零件本身、主次级总成分组与 ID 编号是否匹配。合肥宝利丰汽车内部培训资料In-house Trainin

13、gDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 7fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 7fundamentservicepartsmarketingfinanceadm

14、inistrationHRITCRMsalesmain order processBMW零件编号BMW Parts Number 零件主组概览 合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 8fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei

15、 PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 8fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process零件订货Parts Order 订货类型 1.主要订货类型：向BMW的订货 a.VOR订货(VOR Order)b.紧急订货(Rush Order)c.库存订货(Stock Order)2.辅助订货类型：向其他经销商调货 合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei Pol

16、yfineAuto未经授权不得使用Prohibit use without approval2008 page 9fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 9fundamentservicepartsmarketingfinanceadministrationHRITCRM

17、salesmain order processVOR订货VOR OrderVOR=Vehicle Off Road(车辆坏在路上）*能够优先供应零件的紧急订货方式*应该保持到最小限度*经销商每天最多可以提交20种零件的VOR订单*决不能作为一般紧急订货，库存订货和精品附件订货的替代方式*VOR订货通过特殊方式处理（中国通过DWP系统来提交）合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 10fundamentservicepartsmar

18、ketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 10fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process紧急订货Rush Order*按照库存管理标准属于非库存零件项目的，也就是C类零件的订货。*此类型订单针对特殊需求

19、的客户。*未预见的需求造成库存较低的情况下的紧急订货。注意：*紧急订货的价格比库存订货要高*紧急订货的项目和价值要低于总订单（库存订单+紧急订单）的30%合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 11fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumen

20、tHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 11fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process库存订货Stock Order*经销商提交的主要订货方式*通常仅订购A零件和B零件*根据库存补充建议定期库存订货 合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2

21、008 page 12fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 12fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process向其他经销商调货Order from oth

22、er BMW dealer*到货时间快（一般第二天到货）*一般成本比向BMW厂家订货的空运成本还高*适用于非常紧急的客户订单，或C0零件订货 合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 13fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei

23、 PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 13fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process到货周期Leadtime 订货方式上海仓库有货上海仓库无货VOR2天20-30天RUSH3天25-35天STOCK5天35-65天合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approva

24、l2008 page 14fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 14fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process其他特殊订单Other Order*Co

25、ded parts的订单/喷漆零件,此类订单有德国或马来西亚发货,交货 时间相对较长 例如:钥匙,锁芯,PDC*危险品订货,受制于相关国际惯例,在包装和运输方面有限制,如果上海 仓库无货,交货时间相对较长 如:安全气囊,电瓶,油品*CCC零件订货 受控于相关的政府规定,CCC零件清单每年都会有变化(目前主要包括玻 璃,车灯,喇叭等)所有CCC零件由北京仓库供货,如果北京仓库无货,交货时间相对较长 合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 pa

26、ge 15fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 15fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process零件收货Parts Receiving*卸货之前，检查运

27、输的状况（包装是否完好，有无颠覆）*检查货运文件和包装标签（例如：发票，发货单），确认发货的正确性*检查发货单，核对包装数量*检查发货的完整性，短缺的包装必须马上发现*破损的包装和短缺的包装需要由送货人认可，并且在送货单上与我方收货人双方 签字，以备提交索赔之用*打印出收货报告（点货单）*优先清点包有大零件的箱子*一个箱子清点完以后再清点另一个箱子*数量错误和错误零件应在点货单上做标记*把给客户预留的零件放到预约区（A05),贴上标签*准备提交索赔（破损，短缺，错发货，价格错误等）合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未

28、经授权不得使用Prohibit use without approval2008 page 16fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 16fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmai

29、n order process零件收货Parts Receiving*BMW发货单 发货单号 包装箱号 经销商订单号 合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 17fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAut

30、o未经授权不得使用Prohibit use without approval2008 page 17fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process零件收货Parts Receiving*零件的系统入库（SA30)零件从供应商发出后会收到SA30收货文件，经销商需要用SA30系统做SA30文件 的导入。合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approv

31、al2008 page 18fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 18fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process零件收货Parts Receiving

32、*BMW领料标签 零件号，零件名称，发货数量，发货日期，经销商代码，经销商订单号，经销商 备注信息，供应商发货单号，供应商货位号合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 19fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei Polyfi

33、neAuto未经授权不得使用Prohibit use without approval2008 page 19fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process零件索赔Parts Claim*从BMW各仓库 向经销商处发送配件的过程中，难免会出现差错。BMW针对这 些错误为经销商制定了一定的索赔规则。*索赔提交时限 海运：收到配件72小时内 空运：收到配件24小时内*索赔类型 A.运输损坏指由于承运人处理不当引起的配件损坏。B.BMW损坏BMW包装不当引起的所有损坏。包括：包装材料不

34、足。包装填充过多。轻重配件混装。包装过小。配件由于同一包装中的松动配件受损。衬垫未放入适当的封装袋中。嵌条未分开包装并压在其他配件下面。合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 20fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei Po

35、lyfineAuto未经授权不得使用Prohibit use without approval2008 page 20fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process零件索赔Parts Claim 注意：经销商务必对易出现缺损/损坏的配件进行检查后，方可入库上货架。例如：车身配件，挡风玻璃，易碎零件，镀铬零件等。C.短装 承运商短装指收到的箱子数量少于交货单上所列配件的数量，或在破损包 装箱发现配件遗失。BMW短装收到的配件数量少于发票上所列数量。.溢装指收到的配件数量多于发票所列

36、数量。E.错件指收到的配件与发票不符。F.无发票到货指收到的配件不再经销商订货清单或发票之内的情况。G.召回H.价格错误I.不完整的套件J.不正确的技术说明。合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 21fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocum

37、entHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 21fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process零件索赔Parts Claim*索赔流程 检查货物 拍照片 DWP提交索赔 发邮件给客服 索赔认可 报废零件 索赔付款合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without appro

38、val2008 page 22fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 22fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process零件出库Parts Pick-out

39、*零件的出库通过atuoplus合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 23fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008

40、page 23fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order processABC-分类ABC-Class合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 24fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训

41、资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 24fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order processABC-分类ABC-Class合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 25funda

42、mentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 25fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order processABC-分类ABC-Class合肥宝利丰汽车内部培训资料In-house T

43、rainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 26fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 26fundamentservicepartsmarketingfi

44、nanceadministrationHRITCRMsalesmain order process零件管理的主要数据Key Figures合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 27fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei P

45、olyfineAuto未经授权不得使用Prohibit use without approval2008 page 27fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process零件管理的主要数据Key Figures合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 28fundamentservicepartsmarketingfina

46、nceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 28fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process零件满足率Availability合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei Polyfi

47、neAuto未经授权不得使用Prohibit use without approval2008 page 29fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 29fundamentservicepartsmarketingfinanceadministrationHRITCRMs

48、alesmain order process周转率Turnover ratio合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 30fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit us

49、e without approval2008 page 30fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process周转率Turnover ratio合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 31fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain

50、 order process合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use without approval2008 page 31fundamentservicepartsmarketingfinanceadministrationHRITCRMsalesmain order process紧急订货的百分比Rush order ratio合肥宝利丰汽车内部培训资料In-house TrainingDocumentHefei PolyfineAuto未经授权不得使用Prohibit use