导游证考试英文Spot Training for English Tour Guide课件.ppt

1、关于关于10个景点个景点 Mawangdui Han tombs Cultural relics Well-preserved corpes Yuelu Academy of classic learning Magistrate of Tanzhou Prefecture Emperor Zhenzong awarded the academy the marble tablet inscribed with“Yuelu Academy”of his hand writing.Huxiang School of learning and a Confucian School of Ideal

2、ist Philosophy of the Song.-A Confucian school of idealist philosophy of the Song and MIng dynasty.Yuelu Academy was designated as the provincial institution of higher education.Fu and shou mean“blessing”and“longevity”.The state of Chu abounds in talents and most of them gather here.The tablet under

3、 the front eave is inscribed in golden clolor with the idiom“seek the truth”.“xue da xing tian”means the goal of studyregain nature.Genuine Confucius doctrine Loyalty,Filial,Piety,honest and Integrity.马王堆有三座汉墓，二号墓是长沙相侯利沧，一号墓是利仓之妻，三号墓是利仓之子。There are three Han tombs in Mawangdui Han tombs.Tomb No.2 wa

4、s Licang,chancellor to the prince of Changsha.His wife was in No.1 and his son was in No.3.这具女尸头发大多没有脱落，部分关节可以活动，软组织还存有弹性。When it was found,this female corpse was kept very well.Most of hairs were kept at their original seats,part of the joints were movable and soft tissues were still elastic.墓中出土文物

5、包括帛书，帛画，竹简，漆器，丝质品，木俑，陶器，农畜产品，中草药等。The cultural relics unearthed from the tombs,including books copied on silk,painting on silk,bamboo slip,lacquer ware,embroidery and silk fabrics,figures of wood and pottery,agricultural and livestock products,and traditional medicine herbs.A true soldier,what he sh

6、ould do,is to die fighting on the battle field for his country or go back home.Brave enough to face himself and perseverance when defeat;or humility or gentleness,he has a pure heart of a newborn baby.景点讲解提问的参考题。景点讲解提问的参考题。To talk about the leading feature of Wulingyuan scenic spots.The most charact

7、eristic landform feature is the quartzes sandstone peak forest and vallyes.3000 odd peaks and 800 limpid waters make Zhangjiajie as beautiful as Chinese paintings.3)To list 10 places of interests in China.Beijing,suzhou,guilin,hangzhou,Anhui,Xian,Changjiang,Taiwan,Chengde.4)What is Xiang Embroidery

8、taken as the basic picture?Chinese Painting.5)In Mawangdui han tombs,Why has the female corpse been kept so well till now?Under the condition of deeply buried,wellsealed up,constant temperature,constant humidity,short of oxygen,no bacteria.To list 3 Great towers in the south of Yangtze River The Yel

9、low Crane Tower in Wuhan,Hubei Yueyang Tower in Yueyang city,Hunan Prince Teng Pavilion in Nanchang,JiangxiThe Worlds Four Ancient Civilized Nations Ancient Egypt Ancient Babylon Ancient India Ancient ChinaThe Four Books The Great Learning Doctrine of the Mean The Analects of Confucius The MenciusTr

10、anslations 五岳归来不看山，黄山归来不看岳。After seeing Five Sacred Mountains in China,others are nothing,but after seeing the scenery of Mount Huangshan,the Five are secondary.酒逢知己千杯少。Even a thousand cups of wine with an intimate friend are little.先天下之忧而忧，后天下之乐而乐 A leader should plan and worry ahead of people,and

11、enjoy the fruits after the people.中国国际旅行社，张家界分社。China International Travel Service,Zhangjiajie Branch 菊花石、葛根、腊肉、土家刺绣等 Chrysanthemum StoneThe root of the Kudzu vineTujia Bacon(cured)meat Tujia Embroidery Miaojia Silver DecorationsLocal guide/national guide/tour leaderPassport group/personal visa导游规范提

12、问参考题导游规范提问参考题 When should the OK ticket confirm the flight seats?48 hours before the planned time.What preparatory jobs should a local guide do at the exit station?Confirm the tickets;to help the needy guests to wrap the luggage;weigh the luggage;remind the guests of keeping the passports,shopping r

13、eceipts(especially the cultural relics and valuable medicine herbs),exchange memo;to help the guests to pay off all the bills;to get to the airport ahead of 2 hours.5)Which tourists are unnecessary to pay the airport construction fee?All the out-bound tourists excluding:the international passengers

14、who are mid-way transferring guests in some country,they dont come out of the security check hall.The children under 12 years old with the half price tickets.flights.The mid-way transferring passengers by domestic flights,the interval time of the stopover is within 8 hours.The passengers with the di

15、plomatic passports by the international flights including by Hongkong or Macao When seeing off the out-bound tourists,when can the local guide leave the airport?The local guide cant leave the airport until the out-bound tourists enter into the waiting room of the checking area.The differences of the

16、 individual tour and group package tour:The itinerary and arrangement of the trip;the means of paying;quotation;freedom limit;the number of the tourists.the 4 types of the language of a tour guide:Oral language;facial expressions;gesture language;uniform language.Who take care of the passports of Ch

17、ina outbound tourists at the moment of departure?Tour leader 应变能力提问参考题。应变能力提问参考题。The Situations Discussion 1,One summer day,a local tour guide showed a group of American guests around ZhuoZhenyuan garden.On the tour,one of the guests got lost,one is summer sick,but the other guests would like to Lin

18、gering garden.As a local tour guide,What should you do?2,You are announcing something to the whole group,some of your guests make a bad noise,as a guide,what should you do?3,You are a national guide,you take a group of tourists to Su Zhou,but when you arrive in some airport in Suzhou,nobody meets yo

19、u all.What should you do?4,There is a popular saying among a group of foreign guests:It is the most unfortunate man who marries an American wife,who eats British food,who lives in the Japanese style house,who takes Chinese salary.You,as a Chinese people,as a tour guide,How should you explain it to y

20、our foreign guests?5,You are the local guide of a tour group.After one days sightseeing,some old people in the group feel tired.They want to go back to the hotel immediately so they can rest a little before dinner.There will be a concert in the evening that they would like to attend.But some people

21、say they havent enough time to go shopping since they have been in China.They want to spend an hour or so in the friendship store.Why not visit another place of interest?Try to handle this situation.6,In Shanghai.As we know,Shanghai is the“shopping paradise”.Often the foreign guests like to go shopp

22、ing here,but today the guests are too tired to go shopping at night.The local guide didnt tell the guests the dinning place,which is very close to the shopping place in advance,and take the guests to some shopping center,but the guests are not willing to get off the travel bus.Now,as a national guid

23、e,What should you do?You are the local guide of a tour group.Your group is going to BeiJing today,you have already checked out for the hotel.As soon as you arrive at the airport,you find out that the flight is cancelled because of bad weather in BeiJing.On hearing the news the group protest angrily.

24、What should you do?Try to explain the whole situation and comfort them.Negotiate the person concerned to see whether it is possible for the group to make another flight on the same day to Beijing.Inform your own travel service about the change and make sure that the travel service in Beijing knows a

25、bout the change.汉语言文学提问。汉语言文学提问。1)注意诗词，注意诗词，对联，对联，名句等的翻译。名句等的翻译。如：如：先天下之忧而忧，先天下之忧而忧，后天下之乐而乐。后天下之乐而乐。A leader should plan and worry ahead of people,and enjoy the fruits after the people.Question:Is Arabic language one of the 6 working languages of the UN?背诵诗词，背诵诗词，对联，名句等。对联，名句等。Tongting is the water

26、of China，Yueyang is the tower of China”。To learn the advanced things from the western countries,and defeat and stop invasion from the western world and change the present situation and let China become stronger and stronger.Emergency ability1、Because of the objective reason,the tour group want to le

27、ave in advance,as a local guide,how to deal with it?1,the local guide should as far as possible to save time,arrange the tour in the plan;2,report to the travel agency,contact with the hotel,return the room,dinner,bus and so on.3,as far as possible to inform the next station to change the receipt pl

28、an.2、According to the receipt plan and reservation time,local guide cant receive the group,how to deal with it?1,immediately contact with travel agency,and find out the reason;2,contact with airport and ask if the group board;3,if dont need much time,local guide can sty at the airport;4,if postpone

29、is too long,the local guide should rearrange receipt affairs according to the travel agency.3、How to avoid leaving out the receipt?1,read the receipt plan,know the groups arrival date,time,receipt place,number of train and so on;2,check the correct arrival time;3,arrive the station half an hour in a

30、dvance and wait for the coming of the group.4、How to deal with the mistake in receipt?1,if the mistake is happened between two groups in the same agency,no longer exchange the groups unless the travel agency dont agree with it;2,if mistake happens in another travel agency,the guide should immediatel

31、y report to the ravel agency and try to as soon as possible exchange the groups and make apology to the tourist.5、How to avoid delaying the airplane?1,the local guide with the national guide should fix the tickets in advance,check and confirm the date,time,number,destination and so on.;2,before leav

32、ing,dont let the tourist go to the complex place and so on;3,arrange abundant time g to the airport(station,harbor)and make sure that the group leaving location,help to carry out the check-in(train,ship)procedure,and leave on time.6、How to deal with delaying the airplane(train,ship)?1,immediately re

33、port to the travel agency,ask for help;2,as soon as possible contact with airport,and try to let the tourist leave with the recent airplane;3,stabilize the tourists motion,and arrange dinner,dormitory,traffic and sight-seeing,make apology to the tourist;4,as soon as possible inform the nest station

34、in order to adjust the plan;5,write an accident report and make clear the reason.7、If the tourist lose the passport,how to deal with it?1,based on the tourist application,the travel agency sign a proof to carry out a temporary passport;2,tourist can take the proof,oneself photograph,arrive to the lo

35、cal public security official organization foreigner immigration administrative office,and take another proof.;3,take the pubic security official organizations proof and go t the country in chinas embassy to carry out the new passport;4,get the new passport again to the public security official organ

36、ization to carry out the visa procedure.8、If the tourist lose something important,how to deal with it?1,confirm if it is really stolen and report to the travel agency,local public security official organization,the travel agency insurance company that insure,help to seek and try to clear a criminal

37、case;2,if it cant be found out,let the public security official organization give a proof in order to return to country to check and ask the insurance to pay;3,the local guide should comfort the owner and alleviate his displeasure motion.9、How to avoid the tourist mislead?1,remind the tourist,for ex

38、ample,the name of the agency,number of bus,name of hotel,telephone number and so on;2,report the arrangement,let the tourist know the itinerary,time,parking lot and assembly time;3,the guide cant leave the group and often check the number of the tourist,dont let them leave far in free time;4,the loc

39、al guide,the national guide and the leader should often contact with each other and take care of the group.10、How to deal with the tourist walk to lose?1,generally,the national guide and the leader organize the member to look for,and the local guide lead the other member to continue the sight-seeing

40、;2,inform the local pubic security official organization to look for;3,report to the ravel agency;4,contact with the hotel,inquire if they have retuned to the hotel;5,if dont find out,the team can return to the hotel,the local guide,the national guide and the leader leave two people to continue look

41、 for,after finding out can take the other bus to return to the hotel;6,if the local guides mistake,make apology to the loser,if the tourists mistake,warn them to notice 11、A foreign tourist has the heavy disease,how to do?1,the local guide should immediately inform the travel agency to send the pers

42、on for help,and let the leader seek ones relatives to accompany to the hospital,and the local guide should continue tour with the others;2,if need surgical operation,should be signed by the relatives or other officer;3,if need stay in the hospital and cant return to the country with the group,the lo

43、cal guide should help to carry out the separation visa,traffic ticket and some relative procedure;4,tell the patient pay the fee,the rest complex service will be returned to him(her);5,some data about treatment and so on should be copied in order to store by the travel agency.12、How to deal with the

44、 traffic accident,when the tour group come back?1,immediately rescue the wounded member,the leader and the national guide take them to hospital;2,call 110 and keep the scene intact;3,prport to the travel agency,some relative administrations and insurance company;4,stabilize the tourist mood and cont

45、inue the sight-seeing;5,it is best to give the signatures with the leader and write an accident report.13、How to deal with food poisoning?1,drink a lot water to accelerate to excrete,alleviate the poison and try to vomit;2,immediately send to hospital to rescue and invite doctor to write a proof;3,i

46、mmediately report to the travel agency and check the duty to cause the food poisoning.14、A friend of the tourist ask to accompany with group,how to do?1,respect the leader and the agencys opinion;2,contact with ravel agency,if the leader and the agency approve,carry out the procedure and hand over t

47、he expenses;3,the diplomacy official or reporter cant accompany with unless the agency and relative administration agree with.15、If the tourist ask you to remove something to his friend,how to do?1,ask what in the wood box and open the wood box immediately,if valuable thing or the food should be ref

48、used and the tax product should be paid tax;2,if it is general thing,should write a note if the people receive and the receiver should write a receipt to agency,sign and inform the client;3,note and receipt should be given to the agency to store.16、I f a tourist fall and make crus fracture,how to do

49、?1,first the guide should stanch the blood wrap and firm the joint;2,send to the hospital on time,keep all the lists in order to ask for paying with insurance company;3,inform the agency and write the accident report.17、For some objective reason,the airport cant take off,how to do?1,patiently explai

50、n to tourist because of the weather,everybody should comprehend,and the local guide should stabilize the tourists motion;2,ask the second airplane departure time and arrange the baggage;3,report to ravel agency and arrange the tourist food and dormitory problem,inform the breakfast of whole group to