1、Unit 16Telephone EtiquetteCommon Telephone MannersIIIReflections and PracticeV2After completing this section,you will be able tounderstand the common manners,epically verbal etiquette rules for telephone communication 3Part ICommon Telephone Manners4Common Telephone MannersWe normally turn to the mo
2、st traditional way of telephone for conference preparation or its proceeding when the matter is emergent or it requires more direct and instant interactions.Mostly telephone communication happens between the conference organizers and the guests.Nowadays online applications such as WeChat,Skype or Fa
3、cetime also suffice our needs of talking with others.5Common Telephone Manners1.Clearly identify yourself at the beginning of the call2.Wait for your turn to speak3.Get prepared before placing a call6Common Telephone Manners4.Stay focused,especially for online communication5.Have a closure when endi
4、ng the call7Part IIReflections and Practice 8Reflections and Practice 1.Group work.Form a group of four to five,and discuss the following questions.1)What behaviors are considered rude or unprofessional for a telephone conversation?2)Are there any new manners we should pay attention to for new forms
5、 of telephone calls,such as Facetime or WeChat video talk?3)Could you think of more rules in terms of telephone etiquette?9Reflections and Practice 2.Role play.Work in pairs and make a phone conversation with at least eight sentences for each person.At the end you should present the proper solution
6、according to the scenario.1)One speaker is supposed to give a speech at 10:00 a.m.next morning.Just the night before,the speaker is calling the organizing committee that he would like to change the title of his presentation.However,all the conference paper has been printed and handed out,and there i
7、s no time to rearrange everything.10Reflections and Practice 2.Role play.2)The conference date is postponed to two days later and the news has been delivered via e-mail.The conference staff is calling those speakers who havent replied yet.In one phone call,a very important keynote speaker is saying
8、that he has other work arranged during the new conference time,but both the speaker and the organizing committee dont want to cancel the speech.3)The keynote speaker still hasnt submitted his PPT for the speech for the next morning.The conference staff is calling the speaker the night before for it.11THANK YOU12
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