检体采集作业流程病人同意课件.ppt

1、謝文祥謝文祥 檢驗結果異常的原因分析與臨床因應2013 HospitalNational Patient Safety Goals Identify patient correctly Improve staff communication Use medicines safely Prevent infection Check patient medicines Identify patient safety risks Prevent mistakes in surgeryThe Joint Commission Accreditation Hospital2013LaboratoryNa

2、tional Patient Safety Goals Identify patient correctly Improve staff communication Prevent infectionThe Joint Commission Accreditation Laboratory年度年度目標目標的演進的演進93年五大目標年五大目標94年六大目標年六大目標9596年八大目標年八大目標1.避免藥物錯誤避免藥物錯誤1.提升用藥安全提升用藥安全1.提升用藥安全提升用藥安全2.落實院內感染控制落實院內感染控制2.落實院內感染控制落實院內感染控制2.落實醫療機構感染控制落實醫療機構感染控制3.杜

3、絕手術錯誤、杜絕手術錯誤、病人錯誤及手術程病人錯誤及手術程 序錯誤序錯誤3.提升手術正確性提升手術正確性3.提升手術正確性提升手術正確性4.避免病人辨識錯誤避免病人辨識錯誤4.提升病人辨識的正確性提升病人辨識的正確性4.提升病人辨識的正確性提升病人辨識的正確性5.預防病人跌倒預防病人跌倒5.預防病人跌倒預防病人跌倒5.預防病人跌倒預防病人跌倒6.鼓勵異常事件通報鼓勵異常事件通報6.鼓勵異常事件通報鼓勵異常事件通報7.改善交接病人之溝通與改善交接病人之溝通與 安全安全8.提升民眾參與病人安全提升民眾參與病人安全Taiwan Joint Commission on Hospital Accredi

4、tation 2008-2009年度年度目標目標的演進的演進1.提升用藥安全提升用藥安全2.落實醫療機構感染控制落實醫療機構感染控制3.提升手術提升手術安全安全4.預防病人跌倒及預防病人跌倒及降低傷害程度降低傷害程度5.鼓勵異常事件通報及鼓勵異常事件通報及資料正確性資料正確性6.提升醫療照護人員間提升醫療照護人員間溝通溝通的有效性的有效性7.鼓勵病人及其家屬鼓勵病人及其家屬參與病人安全參與病人安全工作工作8.提升管路安全提升管路安全Taiwan Joint Commission on Hospital Accreditation2010-2011年度年度目標目標的演的演進進提升用藥安全提升用藥

5、安全 落實醫療機構感染控制落實醫療機構感染控制 提升手術安全提升手術安全 預防病人跌倒及降低傷害程度預防病人跌倒及降低傷害程度 鼓勵異常事件通報及資料正確性鼓勵異常事件通報及資料正確性 提升醫療照護人員間溝通的有效性提升醫療照護人員間溝通的有效性鼓勵病人及其家屬參與病人安全工作鼓勵病人及其家屬參與病人安全工作提升管路安全提升管路安全 加強醫院火災預防與應變加強醫院火災預防與應變Taiwan Joint Commission on Hospital AccreditationObjectives Identify the significant pre-analytical errors tha

6、t can occur during blood specimen collection and transport.Explain the various means of pre-analytical error prevention.List proactive steps to reduce potential pre-analytical errors associated with blood collection and transport.Introduction Three phases of laboratory testing:pre-analytical,analyti

7、cal,post-analytical Pre-analytical:specimen collection,transport and processing Analytical:testing Post-analytical:testing results transmission,interpretation,follow-up,retestingPhlebotomy Errors Phlebotomy is a highly complex skill requiring expert knowledge,dexterity,and critical judgment It is es

8、timated that one billion vein-punctures are performed annually in the U.S.Phlebotomy Errors may cause harm to patients or result in needle-stick injury to the Phlebotomist Pre-analytical errors Pre-and post-analytical errors are estimated to constitute 90%of errors Errors at any stages of the collec

9、tion,testing and reporting process can potentially lead to a serious patient misdiagnosis Errors during the collection process are not inevitable and can be prevented with a diligent application of quality control,continuing education and effective collection systems Types of collection errors Patie

10、nt Identification Phlebotomy Technique Test Collection Procedures Specimen Transport Specimen ProcessingPatient Identification Errors Errors in correctly identifying the patient are indefensible Reasons for patient identification errors:Proper positive patient identification procedures not followed

11、Patient identification from identification bracelet(inpatients)Patient identification by asking patient to state or spell their full name(inpatients/outpatients)Patient identification by staff or family member if patient unable to identify him/herself Patient Identification Errors Specimen tubes unl

12、abeled:Requisition or collection tube labels not affixed to tubes Requisition or collection tube labels in bag containing collection tubes Requisition or collection tube labels rubber-banded to tubes Collection tube labels not affixed to all tubes Specimen collection tubes labeled insufficiently wit

13、h at minimum patients full name,date/time of collection,phlebotomists initialsPatient Identification Errors Collection tubes labeled with the wrong patient Wrong computerized labels affixed to collection tubes at bedside Collection tubes not labeled at the time of collection Collection tubes incorre

14、ctly labeled by someone other than the phlebotomist who collects the specimenPatient Complications Some patient variables that affect blood specimens Diet Fasting Exercise Obesity Allergies to alcohol or iodine used to clean vein-puncture site Use alternative cleanser such as chlorhexidinPhlebotomy

15、Technique Errors Phlebotomy technique is important Ensures test result validity Minimizes trauma to patient Minimizes potential for phlebotomist injury Reduces recollections Vein selection essential for successful Vein-puncture Three veins in antecubital fossa in order of selection (1)median cubital

16、(2)cephalic(3)basilicPhlebotomy Technique Errors Site Selection Avoid sites with IV Use alternative arm or draw below IV to avoid contamination/dilution from IV Document arm if IV Mastectomyavoid site due to lymphostasis Infection risk/alteration in body fluids and blood analytes Edematous areas avo

17、id due to accumulation of body fluids Possible contamination/dilution of specimenPhlebotomy Technique Errors Venous Access Difficulties Obstructed,hardened,scarred veins Veins difficult to locate Use of Alternative sites Top of hand/Side of wrist Areas to avoid Vein Collapse Use of appropriate needl

18、e size Smaller evacuated collection tubePhlebotomy Technique Errors Tourniquet Application Tourniquet tied too close to the venipuncture site can cause hematoma Veins may not become prominent if tourniquet is tied too high(more than 3 to 4 inches above venipuncture site)Tourniquet left on longer tha

19、n one minute can result in hemoconcentration,affecting some test results Tourniquet should be released as soon as needle is in the lumen of the vein and blood flow establishedPhlebotomy Technique Errors Cleansing of venipuncture site Thorough cleaning with alcohol Allow alcohol to dry completely to

20、avoid stinging sensation upon needle entry and hemolysis of sample Samples such as blood cultures should be collected using iodine to cleanse site to ensure sterility of sample Recollection rate for blood cultures ranges due to contamination is as high as 50%in hospitals with increased costs,patient

21、 overtreatmentPhlebotomy Technique Errors Correct collection system Evacuated tube system(Vacutainer)for large veins in antecubital fossa Syringe for small,fragile veins or veins outside antecubital fossa Venous access Needle entry should be at 15 to 30 degrees depending on depth of vein Needle entr

22、y should be in same direction as vein,centered over vein Anchor vein to prevent movement during needle entry and to reduce pain to patientTest Collection Errors Order of Draw Order of draw affects the quality of the sample and can lead to erroneous test results due to contamination with the additive

23、 from the previous blood collection tube Hemolysis Blood collected insufficient to amount of additive in tube Traumatic venipuncture Blood collected from area with hematoma Vigorous shaking of tubes after collection Milking the site when collecting capillary samples and blood collected using a small

24、 diameter needle Test Collection Errors Timing off Collection Timed Draws Therapeutic Drug Monitoring Peak and trough collection times Basal State Collections Fasting requirementsno food or liquid except water Specimens affected by time of day,for example,cortisolTest Collection Errors Improper coll

25、ection tube drawn for test ordered Collection tube not completely filled Examplelight blue top tube for Coagulation Studies.Incomplete filling results in specimen dilution and erroneous Prothrombin and aPTT test resultsTest Collection Errors Capillary Collectionsfinger stick or heel stick Appropriat

26、e site Heel sticksides of the bottom surface of the heel Finger stickthird or fourth fingers,perpendicular to fingerprint lines on fleshy pads on finger surface WarmingWarm before collection to increase capillary blood flow near skin surface Cleaningcleanse site with alcohol and allow to air dryCapi

27、llary Collections Massaging site to increase blood flow Milking site can cause hemolysis or tissue fluid contamination Finger sticksroll fingers toward fingertip at 1st finger joint several times Heel sticksgently squeeze infants heel before performing puncture.Perform puncture while firmly squeezin

28、g finger or heel Wipe away first two drops of blood Ensure that full blood drop wells up each timeCapillary Collections Avoid touching capillary collection tube or micro collection tube to skin or scraping skin surface Contaminates puncture site Blood may become hemolyzed Mixing micro collection tub

29、es with additive frequently to avoid micro clots Collecting tubes with additives first Protecting tubes for bilirubin from lightGood Sample Handling Draw the correct volume Mix:Its essential Allow time to clot Spin under the correct conditions Aspirate,Dont pour Refer to the product insert or packag

30、e labeling supplied by the manufacture of any blood collection product for complete recommendations on sample collection and processing Reference:CLSI(H3-A6)2008/CLSI(H18-A3)2004 Blood Specimen Transport Errors Transport of blood specimens in the proper manner after collection ensures the quality of

31、 the sample Timing Some specimens must be transported immediately after collection,for example Arterial Blood Gases.Specimens for serum or plasma chemistry testing should be centrifuged and separated within two hoursTransport Errors Temperature Specimens must be transported at the appropriate temper

32、ature for the required test On iceABGs,Ammonia Warmed-98.6 degrees(37 C),cryoglobulins Avoid temperature extremes if transported from via vehicle from other collection site Transport Container Some samples need to be protected from light,for example,bilirubin Transport in leak-proof plastic bags in

33、lockable rigid containersError Prevention Phlebotomy Education Phlebotomists should have completed a standard academic course in phlebotomy and undergo thorough on-the-job training under the supervision of a senior phlebotomist Continuing Education Phlebotomists should participate in regular educati

34、onal competency assessments(written and observational)Professional Licensure Phlebotomy Staffing Adequate staffing to maintain collection standards Technology Use of barcode scanners for patient identificationQuestions and Discussion How are pre-analytical errors prevented in your laboratory?What te

35、chnology do you use to prevent human error?What systems does your hospital use to prevent errors by non-laboratory staff collecting blood?What pro-active improvements would reduce the number of pre-analytical errors?檢體採集作業流程檢體採集作業流程 病人同意：醫療或研究需求？病人同意：醫療或研究需求？病人辨識：原則、方法病人辨識：原則、方法(時機、頻率時機、頻率)病人保護：隱私病人

36、保護：隱私、安全、安全(消毒、暈針消毒、暈針)衛教說明：口頭、單張、媒體、手冊衛教說明：口頭、單張、媒體、手冊 正確採集：檢體量、檢體種類正確採集：檢體量、檢體種類 保存傳送：保存劑保存傳送：保存劑(抗凝劑抗凝劑)、溫度、包裝、溫度、包裝 檢體訂定允收原則的必要與省思？檢體訂定允收原則的必要與省思？檢體重採的限制與省思？檢體重採的限制與省思？Taiwan Hospital Association 2007檢驗前流程檢驗前流程(程序程序)Pre-Pre-examination examination Procedure Procedure(Process)(Process)Efficiency

37、and Effectiveness(about Quality and Utility)Sampling Identification Barcode labeling Single tube(Close Container System)Inside Aliquot(Auto-Centrifugation)TLA(Auto-Transportation)案例一 病人晚上掛急診，白血球(WBC)報告為630，第二天上午主治醫師請CCU再追蹤一次WBC，病人的報告為17530，因兩次報告差異大，所以CCU專科護理師打電話至檢驗科，請醫檢師重驗前一天於急診所驗的WBC，但醫檢師表示因當時所抽的血量

38、不夠，無法再重驗，所以也無法確認前一天急診WBC報告是否正確?抽錯抽錯病人 編編號錯錯誤(貼錯貼錯標籤)血液稀釋血液稀釋 血液血液凝固凝固 用錯試管試管(抗凝抗凝劑錯)操作操作錯誤/儀器故障(吸取不足)儀器儀器故障/試劑試劑變質 報告報告填錯案例二 病人因頭部鈍傷，頭暈至急診就醫，醫師診視後，給予打上點滴，抽CBC、生化檢驗，隨後醫檢師通報危險值，告知醫師血紅素3.8，詢問詢問病人表示平時無貧血症狀且還有在捐血，故依照醫矚再抽第二次CBC，血紅素:13.3?抽錯抽錯病人 編編號錯錯誤(貼錯貼錯標籤)血液稀釋血液稀釋 血液血液凝固凝固 用錯試管試管(抗凝抗凝劑錯)操作操作錯誤/儀器故障(吸取不足

39、)儀器儀器故障/試劑試劑變質 報告報告填錯檢驗流程檢驗流程(程序程序)Examination Examination Procedure Procedure(Process)(Process)Efficiency and Effectiveness(about Quality and Utility)Calibration Internal Quality Assessment(QC)External Quality Assessment(PT)案例三 於03：53 抽血aPTT data 180.4 sec，當時血液室電話告知通報危險值，護理人員立即告知主治醫師及住院醫師，主治醫師立即囑輸注

40、FFP 2U IVD st、vit K1 1amp IVD st，並請住院醫師追蹤aPTT prolong原因，住院醫師詳細評估後，囑recheck aPTT、PT data，表示第二次追蹤若真的是有延長情形，預備檢驗其他凝血功能。於05：39再驗結果 aPTT 34.7sec、PT 14.4sec（抽血時尚未執行FFP及K1醫囑），電話詢問血液室人員為何兩次檢驗數值差距大?檢驗室人員才表示第一次檢驗數值是因為機台故障（未主動告知SICU），故第二次檢驗數值才以人工計數執行。如何發現機台故障，補救程序為何?抽錯抽錯病人 編編號錯錯誤(貼錯貼錯標籤)血液稀釋血液稀釋 血液血液凝固凝固 用錯試管試

41、管(抗凝抗凝劑錯)操作操作錯誤/儀器故障(吸取不足)儀器儀器故障/試劑試劑變質 報告報告填錯案例四 病人3/28由ER入,因H/D3/30轉床,病人CPK、CK-MB、Troponin-I一直偏高所以Q6h追蹤。3/31 6:28 Na:129、K:3.2、BUN:35、Cr:1.1、CPK:36,CK-MB:6、Troponin-I:0.04，早上7點向值班醫師報data時，值班醫師覺得報告值差異太大，囑咐護理人員再抽血重驗一次CPK、CK-MB、Troponin-I，data為CPK:12364、CK-MB:268、Troponin-I:30，9點多檢驗科人員來電表示，檢驗科夜班人員可能做

42、錯檢體，故要再重新做一次(用早上6點多的檢體)，10:17檢驗人員再補發早上6:28報告為Na:142、K:3.9、BUN:21、Cre:3.1、CPK:12136、CK-MB:268、Troponin-I:30，已告知值班醫師及單位主管。另一檢體也是錯誤，是否有處理？抽錯抽錯病人 編編號錯錯誤(貼錯貼錯標籤)血液稀釋血液稀釋 血液血液凝固凝固 用錯試管試管(抗凝抗凝劑錯)操作操作錯誤(拿錯檢體拿錯檢體)/儀器故障(吸取不足)儀器儀器故障/試劑試劑變質 報告報告填錯檢驗後流程檢驗後流程(程序程序)Post-Post-examination examination Procedure Proce

43、dure(Process)(Process)Efficiency and Effectiveness(about Quality and Utility)Systematical Review of Results Auto-Storage of Samples Auto-Validation of Results HRRR(Critical/Alert Reports)案例五 病人有滴注抗凝劑之藥物，醫囑開立需依計算aPTT之倍數來微調滴數，跨班人員發現檢驗數值與前班之數據差距相當大而發現前一班計算結果錯誤。為何要算?抽錯抽錯病人 編編號錯錯誤(貼錯貼錯標籤)血液稀釋血液稀釋 血液血液凝固凝

44、固 用錯試管試管(抗凝抗凝劑錯)操作操作錯誤(拿錯檢體拿錯檢體)/儀器故障(吸取不足)儀器儀器故障/試劑試劑變質 報告報告填錯(計算錯誤)案例六 因creatin data:7.0，醫師懷疑因藥物引起的急性腎衰竭，預安排腹部超音波及會診腎臟內科，並停止抗生素的使用，但患者U/O:3.15ml/kg/hr，小便淡黃清澈，為慎重起見，醫囑再次抽血BUN/Cr，檢體送出後，檢驗科人員電話告知，Cr data 錯誤，正確值為0.7，值班醫師知情後，緊急停止所有相關檢查。是否用新檢體?抽錯抽錯病人 編編號錯錯誤(貼錯貼錯標籤)血液稀釋血液稀釋 血液血液凝固凝固 用錯試管試管(抗凝抗凝劑錯)操作操作錯誤(拿錯檢體拿錯檢體)/儀器故障(吸取不足)儀器儀器故障/試劑試劑變質 報告報告填錯(計算錯誤)檢體可重做?Yes or No 檢體重抽合宜嗎?Yes or No敬請指教敬請指教