供应商管理经典课件.ppt

1、SUPPLIER QUALITY ENGINEERINGAsia Pacific Supply Chain Management OfficeDell Computer Corporation IPO On Board TrainingSupplier Quality StandardPrepared by:Eric HohSUPPLIER QUALITY ENGINEERINGDell Confidential2Asia Pacific Supply Chain Management OfficeContentQuality System RequirementsContract Revie

2、wDesign ControlDocument ControlSupplier Quality ControlProduct Identification and Lot TraceabilityProcess ControlInspection and TestingCalibrationInspection and Test StatusControl of Nonconforming ProductHandling,Storage,Packaging,and DeliveryQuality RecordsDeliverablesSUPPLIER QUALITY ENGINEERINGDe

3、ll Confidential3Asia Pacific Supply Chain Management OfficeSupplier Quality StandardA high level standard to outline the quality program requirements for Dell SupplierRFQ/Contract shall take precedent if conflict with the SQS requirementsExceptions to SQS requirements must be approved by GSQESUPPLIE

4、R QUALITY ENGINEERINGDell Confidential4Asia Pacific Supply Chain Management OfficeQuality System RequirementsQuality ProgramConsistent with ISO 9001 and 9002 requirements Management ResponsibilityDevelop company-wide quality policyEnsure the continuing suitability and effectiveness of the quality sy

5、stemMonitor compliance to the system,and to ensure corrective/preventive measures are implementedSUPPLIER QUALITY ENGINEERINGDell Confidential5Asia Pacific Supply Chain Management OfficeQuality System Requirements-ContinuedOrganizationSupports,implements and maintains the quality system at all level

6、s.Quality Policies,Procedures,and Work InstructionsDocumented quality program to ensure product and/or services comply with the requirementsQuality Management PlanQuality program used for the design,manufacture,test,and inspection of product delivered to DellSUPPLIER QUALITY ENGINEERINGDell Confiden

7、tial6Asia Pacific Supply Chain Management OfficeQuality System Requirements-ContinuedInternal Audit ProgramGap Analysis(Audit)System AuditsProcess/Product AuditsDell AuditsPeriodic basis,including sub-contractor facilitiesTrainingIdentify training requirementsQualification based on education,trainin

8、g and/or experienceQualification,re-qualification,and disqualificationSUPPLIER QUALITY ENGINEERINGDell Confidential7Asia Pacific Supply Chain Management OfficeContract ReviewSupplier Should Assure:Dell requirements are understoodConflicts between specifications,drawings,and contract requirements are

9、 resolvedAssure that any requirements differing from those in the tender are resolvedThe Supplier has the capability to meet contractual requirements.SUPPLIER QUALITY ENGINEERINGDell Confidential8Asia Pacific Supply Chain Management OfficeDesign ControlDesign Development and PlanningOutlines activit

10、ies and define responsibility for implementationDesign InputEnsure customer requirements,statutory and regulatory are clearly identified,documented,and reviewedDesign OutputMeets all design input requirements.Contains acceptance criteria per specifications.Identify safety and functional characterist

11、icsSUPPLIER QUALITY ENGINEERINGDell Confidential9Asia Pacific Supply Chain Management OfficeDesign Control-ContinuedDesign ReviewReview at appropriate levels/key milestonesDesign VerificationDesign meets defined requirements at different design stages(i.e.EVT,DVT,PVT)Design ValidationDesign conforms

12、 to defined requirementsDesign ChangesIdentified,documented,researched and approved by authorized personnel at the Supplier.Final approval by Dell GSQE prior to implementationSUPPLIER QUALITY ENGINEERINGDell Confidential10Asia Pacific Supply Chain Management OfficeDocument ControlRevision controlled

13、 and available to all necessary personnelUpdate/remove obsolete documentationRed Line documentation can be accepted only if:Have been clearly markedReviewed and approved by appropriate authorized personnel with original signatures on every copyDate of issue and expiration dates are specifiedAll Red

14、Lined documentation must be replaced by formal/controlled revision within 30 daysSUPPLIER QUALITY ENGINEERINGDell Confidential11Asia Pacific Supply Chain Management OfficeSupplier Quality ControlThe plan should covers:Quality goalsSurveys/auditsQuality program requirementsChange control requirements

15、Test and inspectionsFirst article inspectionsQuality data/informationSUPPLIER QUALITY ENGINEERINGDell Confidential12Asia Pacific Supply Chain Management OfficeProduct Identification and Lot TraceabilityTraceability through the finished product serial number during the below stages:IncomingStorageMat

16、erial IssuingProductionDeliveryInstallationSUPPLIER QUALITY ENGINEERINGDell Confidential13Asia Pacific Supply Chain Management OfficeProcess ControlControlled ConditionsDocumented work instructionsIdentification of critical parameters,implementation of statistical process controls,and initiation of

17、corrective actionProofing out the manufacturing,inspection and test processes prior to mass productionManufacturing equipment validationWorkmanship criterionPreventive maintenance programSUPPLIER QUALITY ENGINEERINGDell Confidential14Asia Pacific Supply Chain Management OfficeProcess ControlProcess

18、QualificationAll processes shall be qualified by DellChange to qualified manufacturing process or material must obtain written approval from Dell.Process qualification shall include Supplier-generated process capability assessmentsProcess stability to be demonstrated and maintained via statistical m

19、ethodsSUPPLIER QUALITY ENGINEERINGDell Confidential15Asia Pacific Supply Chain Management OfficeProcess ControlQuality MetricsIncoming Quality Assurance(IQA)resultsManufacturing YieldsTest Station YieldsInspection YieldsMean Time Between Failures(MTBF)demonstration dataOut of Box Audits(OBA)Annualiz

20、ed Failure Rate(AFR)/Annualized Return Rate(ARR)performanceReliability test resultsDell Initial Field Incident Rate(IFIR)and Line Reject Rate(LRR)SUPPLIER QUALITY ENGINEERINGDell Confidential16Asia Pacific Supply Chain Management OfficeProcess ControlContinuous Improvement Process(CIP)A documented,s

21、ystematic approach for identifying CIP focus areasDesign for quality initiative(i.e.,HALT,FMEA,Margin Analysis,Tolerance Stack-up Analysis)Supplier management strategyManufacturing process controlsLRR and IFIR reduction plans to achieve Dell goalsSUPPLIER QUALITY ENGINEERINGDell Confidential17Asia P

22、acific Supply Chain Management OfficeInspection and TestingSource/Receiving Inspection and TestsWork instructionsSampling planIn-Process Inspections and TestingProcesses,and instructionsWorkmanship and functionalityFinal Inspection and TestingDell specific requirementsWorkmanship,assembly verificati

23、on,and functionalitySUPPLIER QUALITY ENGINEERINGDell Confidential18Asia Pacific Supply Chain Management OfficeInspection and Testing-continuedShipping Inspection(OBA Testing/Inspection)Functionality,Appearance,Accessories,labeling,packaging,.Reliability TestingFailures to be containedControls for id

24、entification and recall if requiredMaintain Inspection and Test RecordsEvidence for acceptanceSUPPLIER QUALITY ENGINEERINGDell Confidential19Asia Pacific Supply Chain Management OfficeCalibrationCalibration ProceduresMeasurements,Accuracy,Equipment,Environmental conditionsRecall List(Calibration Sch

25、edule)Calibration notificationCalibration RecordsCalibration procedure applied,inspector,status/result,Standard traceabilityOut of Tolerance(Calibration)NoticesTraceability for product produced and accepted by the defective instrumentSUPPLIER QUALITY ENGINEERINGDell Confidential20Asia Pacific Supply

26、 Chain Management OfficeInspection and Test StatusIdentification of the inspection and test statusTrack the acceptance statusSegregation of non-conforming productSUPPLIER QUALITY ENGINEERINGDell Confidential21Asia Pacific Supply Chain Management OfficeControl of Nonconforming ProductReview and Dispo

27、sition of Nonconforming ProductsMaterial Review Board(MRB)Design Engineering,Manufacturing Engineering,Procurement,and Quality EngineeringDispositionRework,Use as Is,Repaired,Scrap,ScreenNote:“Use as Is”requires final approval from Dell SQESUPPLIER QUALITY ENGINEERINGDell Confidential22Asia Pacific

28、Supply Chain Management OfficeControl of Nonconforming ProductCorrective Action ProcessUse 8-D principles to track and close the CAInvestigate root causes,and identify corrective actionEliminate potential causes of nonconformingEnsure corrective actions are effectiveImplement and record change in pr

29、ocedure8-D:Specific defect,Technical investigation/analysis,Root cause,Containment for defect,Corrective action plan,Preventive actions to preclude a recurrence,Verification of effectiveness of actionsCorrective actions shall be closed within 30 days unless otherwise directed by Dell SQESUPPLIER QUA

30、LITY ENGINEERINGDell Confidential23Asia Pacific Supply Chain Management OfficeControl of Nonconforming ProductPrinciple for Corrective Action S M A R TPECIFICEASURABLECHIEVABLEELEVANTIME BOUNDSUPPLIER QUALITY ENGINEERINGDell Confidential24Asia Pacific Supply Chain Management OfficeHandling,Storage,P

31、ackaging,and DeliveryHandlingPrevent damage from environment,ESD,shipping,transfer in manufacturing processStorageSecure storage areas or stock rooms to prevent damageFirst In First Out(FIFO)PackagingPacked,marked,and preserved per specifications,and prevent damage/deterioration on Dell manufacturin

32、g linesDeliverySupplier is responsible for product quality until consumedSUPPLIER QUALITY ENGINEERINGDell Confidential25Asia Pacific Supply Chain Management OfficeQuality RecordsQuality Records shall be kept either the entire warranty period,or the period established in the specification,whichever i

33、s longer.SUPPLIER QUALITY ENGINEERINGDell Confidential26Asia Pacific Supply Chain Management OfficeDeliverablesQuality Management PlanFor each Dell part number prior to RTS at DellSub-tier Supplier Management PlansTo be submitted within 30 days from notification of contract awardInternal Audit Program PlanTo be submitted within 30 days from notification of contract award