1、R=Reservation Clerk 预定员 G=Guest 顾客R：Good morning. Room Reservations . May I help you?您早，客房预订部，请问有什么可以帮助您?G：Yes，Id like to book a room.我想预订一个房间。R：Thank you， sir. For which date and how many guests will there be in your party?谢谢您。要订在什么时候?您一行有多少人?G：From April 16th to 20th .Just my wife and myself.4 月 1
2、6 日到 20 日。只有我和我太太。R：From April 16th to 20th ? .And which kind of room would you prefer， sir?4 月 16 日到 20 日。请问您想预订哪种房间。G：A Twin，please.R：Could you hold the line please? Ill check our room availability.(After a while ) Thank you for waiting ， sir. We have a twin room at US$180 per night， will that be
3、all right?请别挂断好吗?我来检查一下是否有空房间。(过来一会儿)让您久等了，先生。我们有空余的双床间，现在价格是每晚 180 美元，这样可以吗?G：Ok， Ill take it.好的，我订了。R：Thank you ，sir. May I have your name and phone number， please?谢谢您，先生。您能告诉我您的姓名和电话号码吗?G：Sure. May name is Aaron Johnson， and my phone number is 3242-5827.没问题。我叫艾伦.约翰逊，电话是 3242-5827.R：Mr. Aaron John
4、son， phone number is 3242-5827.?Excuse me， how do you spell your first name?艾伦.约翰逊，电话是 3242-5827。请问怎么拼写您的名字?G：Its double A，R，O，N.两个 A，R，O，N。R：Double A，R，O，N. Thank you，Mr. Johnson. May I have your arrival time on April 16th?两个 A，R，O，N。谢谢您，约翰逊先生。请问您 4 月 16 日大概什么时候到酒店?G：Around 9 p.m.大约晚上 9 点。R：Mr. Joh
5、nson， for the unguaranteed reservation， we can only hold the room by 6 p.m.， because it is the peak season now. If you make a guaranteed reservation ，we can hold the room overnight. Would you like me to make a guaranteed reservation by credit card?约翰逊先生，因为现在是旺季，我们酒店的非担保预订只能保留到下午 6 点。您若做了担保预订，我们可以整夜都
6、保留您的预订。您愿意用信用卡做担保预订吗?G：Fine. Do you accept American Express?好的。你们酒店接受美国运通卡吗?R：Yes. May I know the number?接受，请问信用卡号是多少?G：Its 134986号码是 134986.R：Thank you， Mr. Johnson. Youve made a guaranteed reservation at the Guangzhou xx Hotel， from April 16th to 20th for 5 nights. If you cant arrive as schedule， please inform us before 6 p.m. on April 16th .Thank you for calling and we look forward to serving you.谢谢您，约翰逊先生。您已经在广州 xx 酒店办理了担保预订，从 4 月 16 日到 20 日，预住 5天。您若不能如其到达，请务必在 16 日下午 6 点前通知我们。感谢您的电话，我们期待能为您服务。
