日常商务英语(DOC)(DOC 12页).doc

1、Establishing business relations申请- Apply我们愿意与贵公司建立业务关系。We are willing to enter into business relations with your firm.We express our desire to establish business relations with your firm.We shall be glad to enter into business relations with your firm.我们之间的相互了解与合作必将促成今后重要的生意。Our mutual understanding

2、 and cooperation will certainly results in important business.现在我们借此机会致函贵公司，希望与贵公司建立业务关系。We now avail ourselves of this opportunity to write to you with a view to entering into business relations with you.我们特此致函是想与贵公司建立业务关系。We are now writing you for the purpose of establishing business with you.介绍-

3、 Introduce 我们从中国驻伦敦大使馆的商务参展处得知你们的名字与地址。Weve come to know your name and address from (the Commercial Counselors Office of the Chinese Embassy in London).承蒙Black先生的介绍，我们知道了贵公司的名字和地址。By the courtesy of (Mr. Black), we are given to understand the name and address of your firm.枫叶公司向我介绍了贵公司。Your firm has

4、been introduced ( recommended/ passed on) to us by (Maple Company)回信- Reply 你方想同我方建立业务关系的愿望是与我方一致的。Your desire to establish business relations coincides with us. 来函收悉，得知贵方愿于我方建立业务关系，我们表示同意。Your letter expressing the hope of establishing business connections with us has met with approval.产品- Products

5、我方专营日本轻工业出口业务，我方缘于贵方在这方面开展贸易。We specialize in the export of (Japanese Light Industrial Products) and would like to trade with you in this line.我们经营的产品主要是工艺品。Our lines are mainly (arts and crafts).我们经营这类产品有20年的历史了。We have been in this line of business for more than twenty years.为了使您对我方经营的产品有所了解，特将我方最

6、新目录邮寄，供细阅。In order to acquaint you with the (textiles) we handle, we take pleasure in sending you by air our catalogue for your perusal. 如果您可以将销售统计资料寄给我们，那就太有帮助了。It would be very helpful if you could send us statistics on your sales.我们希望您将相关资料寄给我们。We would like to ask you to kindly send us the relat

7、ed information.见面、会议- MeetingGlad to see you in your company.很高兴在贵公司见到您。Its only half an hours car ride.只有半个小时的车程。Suppose we make it, say three oclock tomorrow afternoon.如果我们能去的话，就明天下午三点。InquiryWords and ExpressionColleague 同事Department (行政或企业的)部、局Do my best 尽力而为Enter into 建立 enter into business rel

8、ationsRelationship 关系、联系Pamphlet 小册子Coincide 一致、相符Specialize in 专营Chamber of Commerce 商会Take care of 照顾、处理Meet with great favor 受欢迎Financial position 财务状况Credit standing 信用地位Trade reputation 贸易声誉Marketing development 市场部Human resource 人事部Note1. Recommendation 推荐、介绍On/through the recommendation of 由。

9、介绍推荐Eg. We engaged our present secretary on the recommendation of Mr. Steven.2. Catalogue 目录；目录册Under separate cover = by separate mail = be sent separately 另邮Eg. We are sending you catalogue under separate cover.3. Enclosed随函Enclosed please find a copy of Attached please find Eg. Enclosed is a copy

10、 of our latest price list.4. the latest style/ price 最新样式5. Look forward to（介词） 盼望 We look forward to hearing from you soon. I look forward to working with us. We are so much looking forward to seeing you again.6. Line 行业，（一类）货物Eg. This is a good line of hardware.7. On the basis of equality and mutu

11、al benefit 在平等互利的基础上To our mutual benefit (interest, advantage)Eg. Expanding trade between us will be to our mutual benefit. 扩大我们之间的贸易对我们双方都有利。8. We wish to call you attention that up to the present moment. Anything goes wrong? No news has come from you about the shipment. Our clients urgently need

12、the goods (the machines and are pressing us for an delivery) Oh, we are terribly sorry. / Sorry for the troubles. Can you give us an early reply?Telephone CallsWords and ExpressionDraft 草稿Agreement 协议、协定Bother 麻烦、打扰Follow 听懂、领会Hang up/ hang on 挂断电话/不挂断电话Hold the line（打电话时）不挂断Cut off (电话)通话被中断Reconne

13、ct 使重新接通Step out （电话）分机Extension （电话）分机Tie up（工作等）把.缠住，是无法脱身Basic expression1. This is , How may I help you?2. Could you put me through the marketing department? / Extension 121, please. / / The information desk? / The managers office? / The fast food restaurant. /请帮我转接.部Hold on a moment please. / H

14、old the line, please. / Just a moment, please.Sorry, the line is busy.3. Id like to order / a birthday cake/ 100 boxes of moon cake/ a bouquet of flowers/ 3 cases of Carlsberg Beer/4. Please make a remittance of 1500 Yuan for the books youve ordered. The postage is included.5. Ill see if she is in.I

15、 am afraid she is out at the moment.6. Ill be pleased to if I can.A Specimen Letter1. Dear Mr./Ms.,Mr. John Green, our General Manager, would like to call Mr. Zhang on June 3 at 3 p.m sharp. (your time) about the opening of a sample room there.Please let us know if the time is convenient for you. If

16、 not, what time would you suggest?Yours faithfully,Substitution Drills1. Could I speak to Mr. Johnson, please?Sorry, there is no one by the name of Johnson here.2. Could you hold on a minute? Ill get him for you.Certainly. Thanks.3. Mr. Johnson is tied up at the moment. / 约翰逊先生现在脱不开身。OK. Ill call ag

17、ain later.4. Im sorry I wasnt in when you called.Thats all right.5. Operator, we were cut off. Could you reconnect me please?Just a moment, please.6. Do you follow me?Yes, please go on.7. Have you got it?Sorry. Do you mind repeating?ConversationsDialogue 1.O: International Trade. Good morning.R: Goo

18、d morning. May I speak to Mr. Smith, please? / Id like to speak to Mr. Smith, please. /O: May I ask whos calling, please? / May I know who is this speaking? / Who shall I say is calling please? /R: This is Miss Ren from the XINHUAYUAN company.O: Just a minute, Miss Ren. / Just a moment, please. / /

19、Hold on the line, please. / / Hang on, please. /(Switches lines) O: Mr. Smith, Miss Ren from XINHUAYUAN company wants to speak to you. / Phone call for you. / / Youre wanted on the phone. /S: Put her through, please. Hello, Mr. Smith speaking. / Smith, speaking. / / Smith here. Is that Mr. Fox? /R:

20、Good morning, Mr. Smith. Im calling about the draft agreement you sent meDialogue 2.A: Marketing managers office. Can I help you?B: Mr. Smith, please. / Is Mr. Smith in? / / Is Mr. Smith there? /A: Sorry, he is out.B: What time do you expect him back then?A: Sorry Im not sure. Can I take a massage?B

21、: No, thanks, Ill call again later. / Dont bother. Ill call back later. /A:Ok. Thank you. Goodbye. Dialogue 3.A: International Trade, May I help you? / May I please? / /Can I please? /B: Id like to speak to Mr. Smith, please.A: Who shall I say is calling, please?B: This is Miss Ren from XINHUAYUAN c

22、ompanyA: Im sorry, Miss Ren, but Mr. Smith is not in at the moment. / Sorry, hes just steeped out. / / Sorry, hes in the conference. /B: When will he come in, do you know? / What time do you expect him back? / / will he be back soon. /A: I suppose he wont be in until 11:00. / I dont expect him to be

23、 available until 2:30. / / Im sorry, I have no idea. /B: May I leave a message?/ Could you give him a message? / / Could you tell him Miss Ren called? / / Would you like to leave a message? / / May I take a message? / / Shall I ask him to call you when he returns? /A: Certainly. / Sure. /B: Please a

24、sk him to give me a call as soon as he returns. He has my number. / Yes. Please tell him to call Miss Ren at 231-4567. / / Yes, please. My number is 231-4567. /A: Very well, Miss Ren. Ill do that.B: Thank you. Goodbye.Dialogue 4.A: Is Mr. Zhang there, please?B: Sorry. I cant hear you. Would you plea

25、se speak a little louder? / This line is bad. Would you please speak a little louder? / / Sorry. Something is wrong with the phone. Its not clear. Please repeat that. /A: I said, is Mr. Zhang there?B: Mr. Smith, the line is bad. Dont hang up please. Ill have the call transferred to another line.Dial

26、ogue 5.A: Hello? Smith here.B: Oh, Mr. Smith, my name is Sarah. You dont know me, but Im a friend of Mike.A: Oh, yes?B: When I told mike I was coming to live here, he gave me your name, and suggested that I give you a ring.I was wondering id you could give me some advice.A: Ill be pleased to if I ca

27、n. What can I do for you?B: Well, Im looking for a place to live. Mike though that as youre an estate agent you might know of something suitable.A: Yes, I think I can help you. Why dont you come round and see me? Do you know where my office is?B: Yes, Ive got the address.A: Good. Where are you now?B

28、: Im at the post office.A: Oh, well, thats just a few minutes walk from my office. Come round and see me now.B: Thank you very much. Mr. Smith. A: Not at all.Dialogue 6.A: Good morning. Marketing Department. Can I help you?B: Good morning. This is Mr. Kubat. I ordered five barrels of your pure water

29、 a week ago, but they havent arrived yet.A: Oh, Im sorry sir, I will check it immediately. Can I have you full name, address and phone number?B: Yes. Bruce Kubat, 480 Jinling Road, 5653-0198.A: Thank you Sir. Ill check it with our delivery department and call back to you in fifteen or twenty minutes

30、. Please accept our sincere apologies.B: Oh, thats all right. Ill be waiting for your call. Bye-bye. Visiting a FactoryBasic Expression1. We look forward to our tour of you plant.2. It was very kind of you to give me a tour of the plant.谢谢您陪同我参观工厂。3. You will surely know the products better after th

31、e visit.工厂参观后你对我们的产品肯定会更了解。4. If it is not too much trouble, we would like to talk to some of the technicians.如果不是太麻烦的话, 我们想与一些技术员谈一谈。5. We learned a lot about your facilities and the process of wine marking.我们学到很多关于您的酒的制作加工设备与过程6. Were interested in learning about your food-making and pack-aging process.我们想想你们学习食品加工和包装的过程。7. Let me give you the list of departments first.我先给您这份各部门的清单8. Next to each department is its location and the name of the manager. 在有个部门的旁边，都标有它的位置和经理的姓名。9. Please let us know when you will be free so that we can arrange the tour for you.10. 请告诉我你们什么时候有空，我们好作安排。11.