1、Unit 1 Unit 1 Passenger Reception CONTENTS PAGE 目录页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 4 TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 44 Unit 1Pas
2、senger ReceptionLearn the following words and label the boarding pass with these words.1airlineflight numberdategate numberboarding timeseat numberairlineflight numberdestinationpassengers nameseat numberboarding time5 Unit 1Passenger Receptionboarding pass1magazine2seat pocket3tray table4monitor5ov
3、erhead locker6 remote control7Match the following words or phrases with pictures given.21. _2. _boarding passoverhead locker6 Unit 1Passenger Reception4. _3. _monitorremote control7 Unit 1Passenger Reception7. _5. _6. _magazinetray tableSeat pocket8 Unit 1Passenger ReceptionWork in pairs. Read the f
4、ollowing things the cabin attendants should do and classify them according to the hint.3 1. Make sure the aircraft safety instruction cards in the back of the every passenger seat.2. Help passengers put their luggage in the overhead lockers.3. Check the toilets.4. Hurry the passengers to their seats
5、.5. Check whether your uniform is smart.6. Greet the passengers with a smile.9 Unit 1Passenger Reception 7. Hand out the arrival immigration forms to complete.8. Give special attention to older passengers.9. Ask the children not to leave their seats.10. Make sure everyone has a blanket.11. Check the
6、 number of meals.12. Make coffee for the cabin attendants.10 Unit 1Passenger ReceptionBefore passengers come on board:When passengers are boarding:1, 3, 5, 11, 122, 4, 6, 7, 8, 9, 10 TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Pa
7、rt Part 4 412 Unit 1Passenger ReceptionListen to the announcements and fill in the blanks.1Short AnnouncementsLadies and gentlemen, This is China Eastern Airlines flight MU5085 from Hangzhou to Kunming. Would you please check your passenger _ and _ once again and make sure of your flight number. Tha
8、nk you for your cooperation.ticketboarding pass 13 Unit 1Passenger ReceptionLadies and gentlemen, Welcome aboard China Southern Airlines flight from Changchun to Sanya via1 Nanjing. Please take your seat according to your seat number. If you cannot find your seat, please ask the cabin attendants for
9、 help. Your seat number is on the _ of the overhead locker. Please make sure your hand baggage is stored in the overhead locker. Small articles2 can be put _ the seat in front of you. Please take your seat as soon as possible to keep the aisle _ for others to go through. Thank you!edgeunderclear14 U
10、nit 1Passenger ReceptionGood afternoon, ladies and gentlemen, Welcome aboard Hainan Airlines flight HU482 from Boston to Beijing. Our flight will take 24 hours and 55 minutes. To be safe, passengers are not allowed to use _ _, remote controlled toys and other electronic devices throughout4 the fligh
11、t, and the laptop computers are not allowed to use during _ and landing. We will take off immediately. Now the cabin attendants are going to have a _ check. Please be seated, _ your seat belt and make sure your seat back is straight up5, your tray table is closed and your carry-on6 items7 are secure
12、ly stowed8 in the overhead locker or under the seat in front of you. This is a _ flight. Please do not smoke on board. We hope you enjoy the flight! Thank you!mobiletake-offsecurity phonesfasten non-smoking15 Unit 1Passenger ReceptionShort AnnouncementsOral practice. Discuss with your partner about
13、the following questions.21. Why do you ask your passengers to recheck the ticket and boarding pass?2. How do you usually start an in-flight announcement as soon as passengers boarding the plane?3. What would you do if someone is standing in the aisle and has blocked the way?16 Unit 1Passenger Recept
14、ionListen to the departure announcement and learn the following words or phrases.1Long Announcements Vocabulary Banddistance dst()nsn.距离instruction card说明卡，指令卡reseat risitvt.使重新坐下；使坐在新座位上remote control toy遥控玩具duration djre()nn.持续的时间，期间interfere with干涉，干扰；妨碍navigational nvge()n()l adj.航行的，航运的17 Unit
15、1Passenger ReceptionListen to the departure announcement and learn the following words or phrases.1 Vocabulary Bandcruising kruzadj.（飞机）以经济巡行速度行驶的altitude lttjudn.高度，海拔notify ntfavt.告知，通知prohibit pr()hbtvt.阻止，禁止lavatory lvt()rn.厕所，盥洗室hesitate heztetvt. & vi. 犹豫，踌躇chief purser乘务长Long Announcements18
16、Unit 1Passenger ReceptionRead the departure announcement and decide whether the following behaviors are right or not.2Long Announcements 1. Turn off all cellular phones, radios and remote controlled toys, etc. before take-off.2. Move about during take-off and landing.3. Smoke in the lavatory.4. Stop
17、 moving when the seat belt sign is on.5. Place luggage on the aisle or the exits.6. Close the tray table during take-off.7. Stow the carry-on luggage in the overhead bin or under the seat in front of you.TFFTFTT19 Unit 1Passenger ReceptionOral practice. Discuss with your partner about the following
18、questions.31. How do you begin with the departure announcement?2. How do you help the passenger who doesnt want to sit next to the emergency exit?3. How do you stop the passengers who are talking on the phone or playing with electronic devices when the plane is just about take-off?4. What should you
19、 ask the passengers to check before take-off?5. How do you express yourself if you are ready to help your passengers? TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 421 Unit 1Passenger Reception Listen to the dialogues a
20、nd fill in the blanks.1CA:Welcome aboard, sir. Im Tracy, the chief _ of this flight. My serve number is 26. If there is anything I can do for you, just let me know. Which _ are you flying?M:My ticket says its business class1.CA:OK. The business class is in the front of 2 the plane. Just go straight3
21、 and you will find the _ saying business class.M:Where can I sit exactly?CA:Let me see your ticket, please.M:Here you are.CA:Seat number 6A. Then its a window seat4. M:A window seat? But I dont like the window seat. Im afraid of _ the window. I will feel sick.purserclasssignlooking out of22 Unit 1Pa
22、ssenger ReceptionCA:Oh, I see. We have a blind5 over the window. You can put it down or you can _ the service button to call our cabin attendants to help you put it down.M:Well, err. but I still want to change a seat. Could you help me with that?CA:Alright. Please follow me. Lets go to the business
23、class and Ill see whether there is someone who wants to change seat with you. Is that OK?M:OK. Thats very kind of you! press23 Unit 1Passenger Reception2CA:Good morning, sir. What can I do for you?M:Im looking for my seat. Could you _ me to my seat?CA:Sure. Your boarding pass, please.M:Here it is.CA
24、:Your _ is 21B. Its in the _ of the cabin, the third row6 from the last, the one in the middle. This way, please. Ill show you your seat. Just walk along7 the aisle.M:Thank you very much.guideseat numberback Listen to the dialogues and fill in the blanks.24 Unit 1Passenger Reception3CA:Sir, can I pu
25、t your _ into the baggage holder8 overhead?M:I dont want to do that.CA:Luggage is not _ to be put in the aisle.M:I always put it in my sight, or else I dont feel very well.CA:I understand. But it will cause _ when someone goes across the aisle because it takes up9 too much room.M:But I dont feel saf
26、e if it is put in the _.CA:Dont worry, sir. Every baggage holder has a lock. And the key is in your hand. It will be very safe.M:Is it like this? Then I will try.CA:Let me help you, sir.M:OK, thank you.CA:Thank you for your cooperation, sir.luggageallowedtroubleoverhead locker Listen to the dialogue
27、s and fill in the blanks.25 Unit 1Passenger Reception Oral practice. Read the dialogues and discuss the following questions with your partner.1. How will you greet your passengers when you are meeting them at the cabin door?2. If the passenger cannot find his seat, what can you do for him?3. If a pa
28、ssenger says thank you for what you have done for him, what will you say?26 Unit 1Passenger Reception Work in pairs. Choose one of the following situations to make a dialogue with your partner according to the dialogues above.Situation 1: A passenger cant find his seat.Situation 2: A passenger doesn
29、t want to sit next to the emergency exit.Situation 3: A passenger puts his baggage in the aisle for his insecurity. TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 428 Unit 1Passenger ReceptionCabin CrewCabin crew is the
30、people who are working with the passengers in the cabin. They attend to passengers needs throughout the flight, serving refreshments and sell duty-free goods, so customer service is vital. They are expected to be friendly, enthusiastic and courteous at all times. Cabin crew can also be divided into
31、two groups: the senior member is called chief director or purser and those who work under the senior member are called cabin attendants.Text 129 Unit 1Passenger ReceptionA qualified cabin must be with the lofty goal and passion. But thats not enough. High level of professionalism and hard-working at
32、titude are a must. Language is also important, and an excellent cabin crew must be able to communicate with passengers in English fluently who are not sharing the same language.Cabin attendants should carry out a range of duties:Attending a pre-flight briefing, concerning weather, altitudes, routes,
33、 emergency procedures, crew coordination, food and beverage services offered, and numbers of passengers. Clear respective tasks for the coming flight.Checking to ensure that food, beverages, blankets, reading materials, first-aid kits, emergency equipment, and other supplies are aboard and are in ad
34、equate supply.30 Unit 1Passenger ReceptionA qualified cabin must be with the lofty goal and passion. But thats not enough. High level of professionalism and hard-working attitude are a must. Language is also important, and an excellent cabin crew must be able to communicate with passengers in Englis
35、h fluently who are not sharing the same language.Cabin attendants should carry out a range of duties:Attending a pre-flight briefing, concerning weather, altitudes, routes, emergency procedures, crew coordination, food and beverage services offered, and numbers of passengers. Clear respective tasks
36、for the coming flight.Checking to ensure that food, beverages, blankets, reading materials, first-aid kits, emergency equipment, and other supplies are aboard and are in adequate supply.31 Unit 1Passenger ReceptionVerifying that first-aid kits and other emergency equipment, including fire extinguish
37、ers and oxygen bottles, are in working order.Welcoming passengers on board and directing them to their seats. Assisting passengers in placing carry-on luggage in overhead or under-seat storage.Determining special assistance needs of passengers such as small children, the elderly, or the disabled.Dem
38、onstrating safety procedures to passengers.Checking all passenger seat belts are secure prior to take-off.Making announcements on behalf of the pilot and answering passengers questions during the flight.Serving meals and refreshments to passengers.Reassuring passengers when situations such as turbul
39、ence are encountered.Completing paperwork, including writing a flight report.The work of cabin crew can be stressful and demanding, but it can also be varied, interesting and rewarding.32 Unit 1Passenger ReceptionLearn the words in the box and then complete the sentences with them. Change the form i
40、f necessary.1courteousadequatesupply encounterdividedirectprior to announcement1. The _ of food and beverages should be verified before the flight takes off.2. The cabin crew can be _ into the chief director and cabin attendants.3. The passengers became anxious when the flight _ turbulence.4. Cabin
41、attendants smile and _ behaviors can make the passengers relax. suppliesdivided encounteredcourteous33 Unit 1Passenger Reception5. “Good afternoon, ladies and gentlemen. Welcome aboard China Eastern Airlines flight MU3516 from Beijing to Shanghai.” the flight director _.6. It is the cabin crews duty
42、 to check whether all passengers safe belts have been secured _ take-off.7. After boarding, the cabin attendants will _ the passengers to their seats.8. There are some _ beverages in the flight. If you want to buy, you can ask the cabin attendants for help. announcedprior to directduty-free34 Unit 1
43、Passenger ReceptionRead the text again and decide whether the following statements are T (true) or F (false).21. Cabin crew should have professional knowledge and good working attitude.2. Only the pilot can make announcements during the whole flight.3. Cabin attendants receive their tasks in the pre
44、-flight briefings.4. As soon as passengers leave the flight, cabin crew accomplish their duties.5. The writers attitude towards the work of cabin crew is positive.TFTFT35 Unit 1Passenger ReceptionThink about the questions below and then write a passage.31. Whats your opinion of cabin attendants?2. W
45、hat should you do if you want to be a qualified cabin attendant?36 Unit 1Passenger ReceptionText 2Cabin ServiceCabin attendants make face-to-face1 contact with passengers. Their professional2 image3 reflects4 the airlines service image. Passengers opinion of an airline is based on5 their words, beha
46、viors and service standard6.Cabin attendants should possess7 essential8 qualifications9 for their work, as well as the rigid10 physical11 requirements such as height and vision12. The quality of cabin service is judged13 on the friendliness14, courtesy15 and appearance16 of the cabin attendants.37 U
47、nit 1Passenger ReceptionFirst, cabin attendants should enjoy their work. They are doing an exciting and challenging17 job. They should be friendly and helpful to passengers. They must keep smiling during their work, for a smile is a good way to help passengers relax. They must also provide courteous
48、 and efficient service to the passengers. Second, a warm concern18 for the passengers is a necessary qualification for passenger service work. Dignity19, warmth and a sincere liking for the passengers are the best qualities.38 Unit 1Passenger Reception Read the text and choose the best answer.11. Ho
49、w do passengers get their opinions of the airlines? A. Cabin attendants speech. B. Cabin attendants behavior. C. Cabin attendants service standard. D. All of the above.2. The excellent quality of cabin service is NOT judged on _. A. the request of the passengers B. the friendliness of the cabin atte
50、ndants C. the courtesy of the cabin attendants D. the height and vision of the cabin attendantsDD39 Unit 1Passenger Reception3. Why should cabin attendants keep smiling during their work? A. Because they like smiling. B. Because the smile is a good way to help passengers relax. C. Because the passen
