1、Listening and TalkingUnit 2 Travelling aroundMake reservations (Page 29)Focus on the following information and try to make notes whle listening.l Who? (their relationship between speakers)l When? l Where? l What? l How？l Why？Listen to the phone call and answer the questions.1. What are the two speak
2、ers talking about?They are talking about buying a plane/air/flight ticket.2. What is the relationship between the two speakers? They are a customer and an airline reservation agent. Tips: How to judge the relationship?* Be familiar with words relating to (connected with) professional identity.* Focu
3、s on the conversation place: hospital, school, restaurant, library, office * Pay attention to the tone of voice.2. Listen again and complete the table with the words you hear.Opening_ can I help you?_to buy a plane ticket.Talking about time_are you travelling?On the 23rd of December.How Id likeOn wh
4、at dateMaking reservationsMaking reservationsTalking about what you preferThere are two flights.Which _ _ ?Would _ travel business class or economy?_ book a return flight this time? The 9:30 flight, please._ to travelbusiness class.No, _. Im taking the train back.n. 经济；经济；节约节约do you you like to Id l
5、ikeWould you like tothank youprefer 乘坐商务舱乘坐商务舱Other information_ your name, sir?Robert Williams.Payment_ to pay?By credit card.May I have用信用卡用信用卡（支付）（支付）May I ask how would you like3. Imagine you are making plans for the holiday. Choose one of thesituations below and role-play (角色扮角色扮演演) a phone cal
6、l with a partner.1. Phrases about reservation1. preferred time 首选时间首选时间2. (book) a one-way/return ticket ( (预订预订) )一一张张单程票、双程票单程票、双程票3. (travel) first class/business class /economy class (乘坐乘坐)头等舱、商务舱、经济舱头等舱、商务舱、经济舱4. method of payment 支付方式支付方式5. (pay) by credit card/ in cash 用信用卡支付、现金支付用信用卡支付、现金支付6
7、. (pay) by cheque/check 用支票支付用支票支付7. check in / check out 入住入住/退房退房8. single beds 标准间标准间 / 双人间双人间9. a double bed 大床房大床房10. a king bed 豪华房豪华房 / 高级房高级房11. special requests 特殊请求特殊请求12. a high chair 高脚椅（幼儿进食用）高脚椅（幼儿进食用）2. Expressions about booking air tickets How can I help you? What can I help you? May
8、 I reserve/book.? Id like to buy a plane ticket from London to Paris. On what date are you travelling? Which do you prefer? The 9:30 flight or Would you like to travel business class or economy? Would you like to book a return flight this time? May I have your name, sir? May I ask how you would like
9、 to pay? 3. Expressions about booking a hotel roomPeace Hotel, may I help you?Id like to book a room for next Monday.Id like to reserve a room for two days.On what dates would you like to stay?How long are you staying?When are you checking in and checking out?What kind of room would you like?Id like
10、 a room with two single beds.Whats the room rate? Is breakfast included?1. Do you have free Internet service?4. Expressions about reserving a table1. Can we make a reservation at your restaurant in advance? (订餐位订餐位)2. Id like to make a reservation.3. Id like to reserve a table for six.4. Id like to
11、book a private room (包间包间) for tomorrow evening.5. I want to book a table by the window.6. Please book it under the name of Watson. (以以.名义名义)7. Ive made a reservation at your restaurant. But Id like to cancel it. 8. Id like to come at 6.9. Where is your restaurant?A: Happy Hotel. How can I help you?
12、B: Id like to book a room.A: Certainly, sir. On what dates would you like to stay?B: From the 4th to the 7th of November.A: We have rooms with 2 single beds, double bed, and king bed, available. Which do you prefer?B: Id like a king bed, please. Oh, and could I have a non-smoking room?A: All of our
13、rooms are non-smoking. Do you have any other special requests?B: Yes, Id like to have a room with a view. Oh, and a quiet room. Ill really need to get some rest.A: That can certainly be arranged.B: And does your hotel have Internet?A: There is free WiFi throughout the hotel for guests, and we also h
14、ave computers and Internet in our business centre where you can use at no extra charge. May I have your name. sir?B: John Peters.A: Thank you, Mr Peters. So, I have you down for a room with a view and a king-size bed from the 4th to the 7th of November. Check-in time is after 12:30 p.m., and check-o
15、ut time is before 11:00 a.m. All of our rooms come with a complimentary breakfast. May I ask how you would like to pay?B: By credit card.A: OK, wait just a second, pleaseA: Good afternoon. Peace Restaurant. May I help you?B: Id like to reserve a table for two. My wife and I.A: Yes, sir. What time wo
16、uld you like, sir?B: Im not sure. Perhaps around 8 p.m.A: Fine. Ill reserve a table for two at 8 p.m., sir. May I have your name, please?B: Julius. Julius Berman。A: Thank you, Mr. Berman. And do you prefer smoking or non-smoking?B: Non-smoking will be fine, please. But it is more important that you get us a table by the window. Its our anniversary and Id like it to be very special。A: Ill try my best. We look forward to having you with us tonight, Mr. Berman。B: Thank you. Good-bye.C. Good-bye, and have a good day!THANKS FOR YOUR ATTENTION
