1、国家开放大学电大本科管理英语 4期末试题及答案 7 （试卷号： 1389)一、 交际用语（每小题2分， 共10分）1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。1一This project is too bigfor me to finish on time. A. Please dome a favor. B. You may ask for help. C. I11 give you a hand. 2.一Idlikeawake-upcallat7:OOa m., please!-0K, A. you will certainly make it B. I 11 make
2、 sure you get one C. just do what you like3. -Terribly sorry to interrupt, but may I use your dictionary？一Yes,A.of course B. it doesnt matter c.no hurry4.一1 think 1 have made a great mistake. A. I dont think so, You really made an error. B. 1 dont think so. Its really terrible.c. I dont think so. It
3、s not your fault.5. - Id like to have this film developed.A.Whats it? B.May I help you? C.what do you want?二、 词汇与结构（每小题2分，共30分）6-20题：阅读下面的句子，从三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6. there is smoke, there is fire.A. IfB.WhenC. Where7. The Human Resource Managing Depa工tment at Honda is given specific ins
4、tructionsemploythe best possible workers. A.how toB.on what toC.on how to 8.Creativity, especially _ which takes place across departmental boundaries, is likelyto suffer hugely as team synergy slips. A. thatB. thoseC./ 9.0n hearing the news of the major exam again.the girl burst into tears. A.her ha
5、ving failedB. she failedC. her being failed10. It is through enthusiasm and quiet intensity we transform creativity and visioninto the technologies. A.thatB./ C.which11. I would recommend that youon following through with projects.A.workedB.workC.would work12.the importance of English, we should put
6、 more effort into it and try to learn i twell. A.GaveB.GivingC.Given13. He will write to me as soon a she_home.A.will have returnedB.returnsC. wi 11 return14. Linda walked at the head, by her colleagues. A. followedB. followingC. to follow15.we cant compete in terms of size, I do believe we hold an
7、advantage in termsofdedication to customer service. A. ThereforeB.But C.Although 16. Weve asked the designers we used before toup with some designs for us. A.comeB.hurryC. get17.An agreement was reached on theof mutual respect and mutual interest. A.basicB.baseC. basis18. All the_guests are seated i
8、n the front row. A.distinguishingB.extinguishingC.distinguished19.Please ask the solicitor what hiswould be to take the case to court. A. fareB. feeC.salary20. You cantto sit back - even though it might be tempting. A.afford B.standC. willing三、阅读理解（每小题4分，共40分）21-25题：阅读下列短文，从A、B. C三个选项中选出一个正确答案，并将答案序
9、号写在答题纸上。Passage 1 If there s one word that captures the essence of what is occurring in the world today, it s change. Downsizing, reorganizing. and cutting costs, are now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significant change just to s
10、urvive. Change management has always been an issue of debate amongst scholars: how can employers create suitable conditions for a successful change process? And what can employees do to get through it? Tips for dealing with change in the workplace. eMake yourself aware that change happens: it happen
11、s in personal life, it happens in your professional life. You can not live in the past, so denying that change could occur only makes things more complicated for you. estay alert in the workplace: know what is happening around you. When you come across clues that hint change is on the way, acknowled
12、ge them! eMaintain open colllDunication channels: Don t lay back and expect things to pass you by smoothly. You need to get acquainted with the occurring changes. Seek more details from your management and peers to for man accurate understanding of the matter. Be transparent and honest about your fe
13、ars: dealing with the unknown is often resented and daunting. Make the picture as clear as you can. Assess yourself: Changei sat imewhenone sconfidenceaboutone sskillsand capabilitiesgets shaky. Recognize your strengths and where you could bring them into play. At the same t ime, stay aw釭e of your d
14、evelopmental areas and work on improving those. eoon t be stiff: It will make the change process much harder if you are rigid. Be flexible enough to look at the different angles of the change and see where you could apply your existing skills and knowledge, and what news skills you need to acquire.
15、estay optimistic: Keepaposi ti veatti tudeanddon tletyoursel fdrowninuncertainty. Involve yourself in the new process; locate yourself properly in the new scenario. Adjust! You can t get to the top of Everest by jumping up the mountain心You get to the mountaintop by taking incremental steps. Step by
16、step, you get to the goal, says Robin Sharma, one of the world s most-sought- -after leadership and personal success experts. 21. Enterprises carryout downsizing, reorganizing and cutting costs in order to_A . surviveB.cut down on the number of workersC. reshuffle the organization22. No industry is
17、exempt means_A.No industry is an exampleB. No industry is an except ionC. Not every industry can be exempted23. The following questions are often discussed among scholars EXCEPT_A. How can bosses create favorable conditions for changeB. How can productivity be increasedC. What can workers do to get
18、through change24. How many suggestions does the author put forward?A.4B.5C.625. From the passage, we know that Robin Sharma is_.A. an expert on leadership, and personal successB.a great leaderC. someone who likes to play the game of Hide and Seek26-30 题：请根据短文内容判断给出的语句是否正确， 正确的写“T, 错误的写“F, 并将答案写在答题纸上
19、。Passage 2 In competitive markets, 1 eaders are under increased pressure to maintain a positive work culture.A positive work culture cultivates greater employee satisfaction; greater employee satisfaction contributes to hi gher performance; hi gher performance impacts improved client outcomes; impro
20、ved client outcomes contribute to service excellence. Positive work cultures are built overtime and need constant at tention. Such cultures are dependent on leadership vision and values. An effective leader sets the tone for the team, encourages a positive workplace cul ture an disable to bring abou
21、t cultural change. Workplace culture is made up of the shared atti tudes, beliefs, behaviors, values and expectations that influence the way people work in the workplace. It is the way we do things around here . Some cul tural aspects are understood by all and are obvious such as turning up for wok
22、on time, while others maybe unwritten rules that are not so obvious for example how personal issues are resolved with work colleagues. Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace. There are also factors out of their
23、control, such as slumps in global prices or a change in demand and supply. The company can, however, control how they respond to these factors. Those companies that do create positive workplace environments develop a reputation in their community as being good to work for and have a competitive edge
24、. Not only a工飞ithese companies more able to attract and retain people, they tend to be more stable as they proactively deal with issues and adapt to change. Teams work best when they are clear about what is expected of them. They are more able to deal with difficult issues if they feel the values of
25、 the organization are supportive of them. For a workplace culture to be positive, the direction and actions of the business must be consistent with the core values of the people in the workplace. The people must trust each other and be able to openly express and exchange ideas. Working through these
26、 steps will help with developing a positive business cul ture. 26.A positive work culture will give workers more sat isfaction. T27. Positive cultures have a lot to do with leadership vision and values. T28. The direction and actions for the business must differ from the core values of theemployees
27、in order for a workplace culture to be positive. F 29.In competitive markets, leaders are under more and more pressure to keep a positive workcul ture. T 30.Positive work culture can be built in a short period of time. F四、 写作（共20分）31根据要求写作文。Write at least 120 words about an event caused by different
28、 unders tandings of the workplace culture. You may need to include the 5Ws and 1H elements. (Who/ When/Where/Why/What and How). 备注翻译：写至少120字的关于因对职场文化的不同理解而引起的事件您可能需要包括5W和1H元素。（谁何时何地为什么什么和如何）。答：In Chinese and Western workplace cul tures, the understanding of work is significantly different. Foreign c
29、ompanies generally believe that hiring an employee is to work for him and earn money for himself, so treat employees well; while Chinese bosses generally think, I hire someone and take my salary, so I have to listen to me., work for me. This different understanding of the nature of work may lead to
30、completely different work attitudes for employees at work. 国家开放大学电大本科管理英语4期末试题及答案5（试卷号：1389)一、 交际用语（每小题2分， 共10分）1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。1一ls it possible for you to workout the plan tonight? A. I 11 do that. B. 1 think so. C. Id love to.2.一How did your meeting go yesterday?- actually, it was
31、really frustrating. A.Not so good B. Very good C. Nothing special 3.一1 think things have been a bit difficult for us the last couple of months.一Weve been working hard, but still getting behind. A. Youre right. B. Im afraid. C. I dont think so. 4.一Will you help me arrange a meeting with Mr.Brown, ple
32、ase? A.No, no way B.No, I cant. C.Sorry I cant. I have to finish my project right now.5.一 Youd better not push yourself too hard. You can ask the team and listen.-_A. You are right. B. No, we cant do that. C. 1 think it will kill our time. 二、 词汇与结构（每小题2分，共30分）6-20题：阅读下面的句子， 从三个选项中选出一个能填入空白处的正确选项，并将答
33、案序号写在答题纸上。6. She was very adaptive and soon adapted_the campus life.A. withB.asC. to7. All_gli tters（闪闪发光）is not gold. A. whichB. thatC. what8. This is the man last night.A.whom I saw himB. who Is a whimC. whom I saw9. I would recommend that youon following through with projects.A. workedB. workC.wo
34、uld work10. They weren t too keen_the idea at first because they thought it was not practical enough.A.ofB.onC. in11. On hearing the news of_the major exam again, the girl burst into tears. A. her having failedB. she failedC. her being failed12.It is through enthusiasm and quiet intensity_we transfo
35、rm creativity and visioninto the technologies. A. whichB./ C. that13.Although we cant compete in terms of size, I believe we hold an advantage in termsof dedication to customer service. A.didB. DoC. have14.on the hilltop, you could enjoy the scenery of the city bathed in the sun.A.StoodB.StandC.Stan
36、ding15.Without his assistance. I the research last month.A.would not have completed B.could not finishC. should not finish16.Feari earing the reactions of top managers, middle managers remainedfi 1 tered information. A. silence Or providedoptimistic, B. silentC. silently17. I will ask them to_a new
37、design.something a bit more toned down. A . come 1nB.come acrossC. come up with18. Good work good pay.A.deservesB.requestsC.deserts19. The responsibilities in handbook that managers have to be concerned with efficiency and effectiveness in the work process. A. implyB. indicateC. interrupt20.At a rou
38、gh_, we will take another four weeks to finish this plan.A. valueB. AccountC.estimate三、阅读理解（每小题4分，共40分）21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1 In 1916 , a French coalmine director named Henri Fayol wrote a book entitled Administrationlndustrielle et Generale, which set forth five di
39、stinct functions of managing that Fayolinsisted were applicable in any industry. In the 1950 s , management textbooks began to incorporate some of a Fayols ideas into their content, and today, management courses stilluse many of his ideas to teach management to business students. Planning Planning i
40、nvolves deciding where to take a company and selecting steps to get there. Itfirst requires managers to be aware of challenges facing their businesses, and then it requiresmanagers to forecast future business and economic conditions, They then formulate objecti vesto reach by certain deadlines and d
41、ecide on steps to reach them. They re-evaluate their plansas conditions change and make adjustments as necessary. Organizing Managers organize by bringing together physical , human and financial resources to achieveobjectives. They identify activities to be accomplished, classify activities, assign
42、activitiesto groups or individuals, create responsibilities and delegate authority. They then coordinateeverything so operations run smoothly. Leading Leading requires managers tomotivate employees to achieve business objectives and goals. Itrequires the use of authority to achieve those ends as wel
43、l as the ability to conJDunicateeffectively. Effective leaders can influence their personnel to view situations from theirperspectives.Leading also involves supervision of employees and their work. Controlling Controlling involves measuring achievement against established objectives and goals. Ital
44、so requires managers to be able to identify sources of deviation from successful accomplishment and to provide a corrective course of action. Managers first establish objectivesand goals, then measure achievements, identify anything that is keeping the company from achieving their objectives and goa
45、ls, and provide means of correction if necessary, Staffing Without human resources, no organization can get off the ground, let alone do businessand make profits, Some distinct features of the staffing function arer 1 t puts the right man in the right job. It is an ongoing activity as employees keep
46、 leaving and joining the company, they alsoretire from time to time leaving empty places in various positions. Efficiency is a prime focus of this function as managing people is the toughest job thereis, everything must be accounted for, leaves, payments, benefits, medical allowances, socialsecuri t
47、y accounting and much more. 21. What is the main idea of this passage?A. To introduce some of the authors ideas about management. B. To introduce five distinct functions of managing proposed by Fayol. C. To promote the book entitled Administration Industrielle et Generale. 22. What are the influence
48、 of Fayols book Administration Industrielle et Generale?A. It is of no influence at all for today.B. It is nearly forgotten by the world.C. lt is still great effect on current management courses.23. Which step of managing refers to bring staff together and tell them what to do?A. Leading.B. Organizi
49、ng.c. Staffing.24. Which item in Chinese below has not mentioned as things needed to take care forpeoplemanagement ? A住房公积金B医疗补贴C请假25. In the step of, managers need to find out obstacles in the course of achieving companysobjectives and goals. A. controllingB. leadingC.planning26-30题：请根据短文内容判断给出的语句是
50、否正确，正确的写“T, 错误的写“F 并将答案写在答题纸上。Passage 2 When you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally, many organizat ions approach team bui lding in this way but, then, they wonder why that wonderful sense of teamwork that
