1、大连理工大学出版社Unit ThreeFood and Beverage（第三版）新世纪高职高专旅游管理专业系列规划教材新世纪高职高专教材编审委员会组编主编彭华旅游英语第四册unit 3 Food and Beverage大连理工大学出版社Unit ThreeFood and BeverageBackground MaterialTips for ReferenceMore and more hoteliers come to realize that food and beverage service is a major factor in hotel operation.In many
2、large hotels,it brings in more income than room rentals.The staffs routines of a Food and Beverage Department may involve in the followings:1.When the guests arrive,the attendant should arrange the appropriate seats according to the different needs of the guests and wish the guests to dine happily.2
3、.When the guests are seated,the attendant should choose the reasonable position and set the table napkin according to the order for the guests.3.When recommend the dishes to the guests,the attendants should use the standard gestures,respect the guests eating habit and introduce the liquor moderately
4、.4.Finally,the attendant should repeat the dishes what the guests have ordered,and inquire whether there is dietary restriction.For some Western dishes,the attendant should ask for raw and cooked degree requirements.大连理工大学出版社Unit ThreeFood and BeverageSituational DialogueVocabularyDialogue Onediabet
5、icadj.糖尿病的allergicadj.患过敏症的vegetariann.素食者complimentaryadj.赠送的大连理工大学出版社Unit ThreeFood and BeverageSituational DialogueVocabularyDialogue Twocuisinen.烹调法，烹饪菜肴shrimpn.虾roastvt.(在火上)烤,炙,烘；(用文火)焙;(用热砂)炒grillev.烧，烤dessertn.甜点大连理工大学出版社Unit ThreeFood and BeverageSituational DialogueDialogue One Lori,with h
6、er tour members,goes to the hotel restaurant to have a dinner,she is talking to a waitress,Anny,about some specific requirements.A:Anny,a waitress L:Lori,a tour leaderA:Good evening,Miss.L:Good evening.I m the guide of this tour group.A:Welcome to our restaurant.How can I help you,please?L:Yes,we ll
7、 have a meat here,but one of us is diabetic.A:Pardon?L:A diabetic is a person who suffers from diabetesA:Oh,I see.He shouldn t take any food that contains sugar.L:That s right.But it s a lady，not a gentleman.A:All right,we ll provide her with separate food.大连理工大学出版社Unit ThreeFood and BeverageSituati
8、onal DialogueDialogue OneL:That s very kind of you.Then there s a gentleman who s allergic to MSGA:What s MSG?L:Gourmets powderA:That s easy.We ll provide him with separate food,tooL:One more thing,four people in the group are vegetariansA:OK.We will arrange them at separate table.L:Thank you very m
9、uch.By the way,If any one of them asks for extra food or drinks,don t ask him to pay in cash.I ll sign the bill and pay before we leave.A:Actually drinks are not included in the bill.It is complimentaryL:That s fine.大连理工大学出版社Unit ThreeFood and BeverageNotes1.One of us is diabetic.我们有一个游客有糖尿病。2.All r
10、ight,we ll provide her with separate food好的，我们会单独为她提供食物。3MSG,Gourmets powder 味精4 One more thing,four people in the group are vegetarians还有一件事情，有四位游客是素食者。5 arranging special diet 在安排餐食时，要主动向领队了解客人是否有特殊的要求，如是否有素食者或是否有客人因病不能吃某些食物。大连理工大学出版社Unit ThreeFood and BeverageSituational DialogueDialogue TwoMr.Sm
11、ith will treat his friend,Mr.Jackson,at a hotel restaurant,and Anny,a waitress,is serving them.A:Anny,a waitress S:Mr.Smith,a dinner J:Mr.Jackson,a dinnerS:Mr.Jackson,today I specially treat you to a real Chinese dinnerJ:That s very kind of youA:Good evening,sirS&J:Good evening.A:Here is the menu.Wh
12、ich do you prefer,Western food or Chinese food?S:Today we choose to have a real Chinese dinner.A:(To Mr.Jackson)Can you use chopsticks,sir?J:No,I m afraid not.A:Then,I ll bring you a set of knife and fork.J:That s fine.Thank you.S:How many kinds of Chinese cuisine do you have in this restaurant?A:We
13、 serve Shanghai food,Sichuan food and Cantonese food.大连理工大学出版社Unit ThreeFood and BeverageSituational DialogueDialogue TwoS:(To Mr.Jackson)Shanghai food is oily,Sichuan food is strong and hot,and Cantonese food is rather light.Which one do you prefer,Mr.Jackson?J:Now that I ll stay in Shanghai for 3
14、months,I d like to try Shanghai food first.A:May I have your order now?S:Yes.Two shrimp cocktails and some fried peanuts for appetizer.A plate of Shanghai crab,a grilled fish,a roast spring chicken,a tomato salad and cream cauliflower soup.A:What would you like to drink?S:(To Mr.Jackson)Make your or
15、der,please.J:Beer for me,Budweiser.And you,Mr.Smith?S:The same for me please.A:Would you like some dessert and fruit?S:After you,Mr.Jackson.J:Apple pie and grapes.A:Good.I ll get your dishes a moment later.大连理工大学出版社Unit ThreeFood and BeverageNotes1 treat sb.to.招待某人吃（喝、娱乐）2 How many kinds of Chinese
16、cuisine do you have in this restaurant?你们餐厅有几种菜系？3 We serve Shanghai food,Sichuan food and Cantonese food.我们提供上海菜、四川菜和广东菜。4 May I have your order now?您现在点菜吗？have sb.s order点菜5 After you.您先点。这个短语用来请别人先于什么，如先走路、先上电梯、先上车等。比如一群人等电梯，电梯开了，你请年长的先上，可以说After you，即你先请。6.A plate of Shanghai crab,a grilled fish
17、,a roast spring chicken,a tomato salad and ham and white gourd soup.一盘上海大闸蟹，一条烤鱼，烤春鸡，番茄沙拉和火腿冬瓜汤。大连理工大学出版社Unit ThreeFood and BeverageSituational DialogueUseful ExpressionsFor a Clerk1.Good evening,sir and madam.Welcome to our restaurant.Do you have a reservation,sir?晚上好，先生，女士。欢迎光临。您预订了吗，先生？2.Would yo
18、u follow meWould you come（step）this way，please?请跟我来这边走好吗？大连理工大学出版社Unit ThreeFood and BeverageSituational DialogueUseful ExpressionsFor a Clerk3.Where would you like to sit?您愿意坐在哪儿？4.I m sorry,the house is full now.I m sorry to say we haven t got any vacant tables at present对不起，餐厅现在客满了。很抱歉现在没有空桌位了。大连
19、理工大学出版社Unit ThreeFood and BeverageSituational DialogueUseful ExpressionsFor a Clerk5.Would you please wait a few minutes in the lounge over there?I ll let you know as soon as the table is ready请在大厅里等几分钟好吗？一有空位我马上通知您。6.What about one that is further back but still offers a view of the lake？靠后一点的桌子，还能
20、欣赏到湖上景色，行不行？大连理工大学出版社Unit ThreeFood and BeverageSituational DialogueUseful ExpressionsFor a Clerk7.Please take your seats.Here s the menu.I ll be back in a few minutes to take your order.请坐。给您菜单。我一会儿就回来为您点菜。8.Have you had time to look over the menu?菜单看完了吗？大连理工大学出版社Unit ThreeFood and BeverageSituatio
21、nal DialogueUseful ExpressionsFor a Clerk9.May I take your order,now?现在可以为您点餐吗？10.How would you like your steak,well-done,medium or rare?您的牛排要全熟的、半熟的还是生的？大连理工大学出版社Unit ThreeFood and BeverageSituational DialogueUseful ExpressionsFor a Customer1 Good eveningDo you have a table for five?晚上好。请问有五个人用餐的桌子
22、吗？2 We would like a table by the window so that we can enjoy the view of the lake.我们想坐在窗户旁边，这样好欣赏湖上的景色。大连理工大学出版社Unit ThreeFood and BeverageSituational DialogueUseful ExpressionsFor a Customer3 How long do you think we will have to wait?我们要等多久？4 I prefer sit in the non-smoking section.我们喜欢坐在禁烟区。大连理工大
23、学出版社Unit ThreeFood and BeverageSituational DialogueUseful ExpressionsFor a Customer5 Please reserve it under the name of Mr.Watson.请以华森先生的名义订餐。6 What are your specials today?今天有什么特色菜？大连理工大学出版社Unit ThreeFood and BeverageSituational DialogueUseful ExpressionsFor a Customer7 What do you recommend?你会推荐哪
24、道菜？8 I don t care for fries.我不喜欢炸薯条。大连理工大学出版社Unit ThreeFood and BeverageSituational DialogueUseful ExpressionsFor a Customer9 Would you explain the bill to me?可以给我解释一下账单吗？10Thanks for your nice service.Here is 60 dollars.谢谢你们周到的服务。这是60美元。大连理工大学出版社Unit ThreeFood and BeverageWriting-skillTips for Refe
25、renceAs an attendant at restaurant,you should introduce your chef dishes to different guests timely.If this is the first time for the guests to dine,the attendant should give a brief description of some chef s dishes,such as their cuisines,flavors,prices,ingredients and cooking methods.They should a
26、lso pay much attention to the taste characteristics,such as salty fresh,hot,sour sweet and litchi chinesis taste.大连理工大学出版社Unit ThreeFood and BeverageWriting-skillSample 1大连理工大学出版社Unit ThreeFood and BeverageWriting-skillSample 2大连理工大学出版社Unit ThreeFood and BeverageWriting-skillWriting Practice Please
27、recommend one kind of Chinese famous cuisine or a dish with the local flavor of your hometown,including its flavor,cooking method,ingredients and the other features,etc.大连理工大学出版社Unit ThreeFood and BeverageExercises1.Read aloud until you can say it from memory,then translate it into Chinese.Good cook
28、ing is regarded as an art.Moreover,the Food and Beverage Department employees can play an extremely important role in creating a pleasant atmosphere,which is one of the services our hotel sells.High quality service is dependent on every staff member,having a love for his job and a knowledge of its w
29、ork right down to the last detail.The initial contact with the customer can be a vital contribution to the success of his meal.A good waiter tries to satisfy the requirements of both the customer and the restaurant at once.大连理工大学出版社Unit ThreeFood and BeverageExercises2.Listening TasksTask One:Listen
30、 and fill in the blanks with what you hear and then do a pair-work to practice it orally.A:a waiter B:a dinnerA:Would you _,sir?B:Yes,I ll order _,please.A:How would you like the steak,rare,_?B:Rare.A:Would you _?B:Yes,please.A:What kind of vegetable would you like?Weve got a kind of fresh asparagus
31、,_,spinach and grilled tomatoes.like to ordera steak and chips medium,or well-donelike a saladgreen beans大连理工大学出版社Unit ThreeFood and BeverageExercises2.Listening TasksTask One:Listen and fill in the blanks with what you hear and then do a pair-work to practice it orally.A:a waiter B:a dinnerB:I ll h
32、ave some _ with Hollandaise sauce.A:I m sorry,we haven t got any Hollandaise sauce.It s cooked with _.B:Okay.A:Would you like anything to drink?B:Yes._,please.A:Yes,sir.asparagusmelted butterA cup of Brandy大连理工大学出版社Unit ThreeFood and BeverageExercises2.Listening TasksTask Two:Listen to a short passa
33、ge,then fill in the blanks with what you hear.At Hilton,dining options are designed with you in mind.Start the day _ or nutritious light bite;savor innovative dishes prepared with only the freshest ingredients,or simply relax with a cup of coffee _.From business brunches to _ and everything in betwe
34、en,the options at Hilton are catered especially for you.Fresh from the hotel s bakery,_ bread,chocolates,and desserts.The Hilton Shanghai Hotel s Gourmet Corner also boasts a Take-Away Deli,offering a wide variety of sandwiches,salads,_ and cheeses.with a hearty breakfast in the hotel loungepre-dinn
35、er drinksenjoy a selection of cakes,pastriesimported cold cut meats大连理工大学出版社Unit ThreeFood and BeverageExercises3.Read the following passage and decide whether the statements are true(T)or false(F).When the restaurant is fully occupied，you should politely let the guests have a seat in the waiting ro
36、om.When you express your apologies to your guest,you may say“I beg your pardon,sir”in the falling tone.When you ask the guest to repeat what he says you may say“I beg your pardon”in the rising tone.And you can t say“what”,“uh”.And if the guest asks for something that is rude or against the hotel s r
37、egulation,you should explain to the guest patiently.When taking the order,the waiter should know how to advise the customer on the basis of those items available.Find out the customer s taste and what his requirements are and try to discover how much he wants to spend.The nationality of the customer
38、 plays an important part in this process.One should be very careful with the type of customer who prefers silence to suggestions.To avoid any possible misunderstanding when the time comes to pay the bill,it is preferable to determine in advance the cost of all special items.大连理工大学出版社Unit ThreeFood a
39、nd BeverageExercises3.Read the following passage and decide whether the statements are true(T)or false(F).(1)Whenever a guest asks for something you should promise to provide it right away.(2)If you have not caught what the guest said,you may either say“What did you say,sir?”or simply“Uh?”(3)When th
40、e restaurant is fully occupied you should politely persuade the newly arrived guests to go to some other restaurants.(4)When you express your apologies to your guest you may say“I beg your pardon,sir”in the falling tone.When you ask the guest to repeat what he says you may say“I beg your pardon”in t
41、he rising tone.(5)The waiter need not pay attention to the customer s nationality.FFFTF大连理工大学出版社Unit ThreeFood and BeverageExercises4.Role PlayIt is 8:00p.m.A dinner comes in,but the restaurant is full.A waitress shows him a table near the doorway.The dinner sees another table near the window that l
42、ooks fine.But it has been reserved.Then the waitress suggests the table in the corner,tell the dinner he ll bring the menu soon.大连理工大学出版社Unit ThreeFood and BeverageExercises5.Translation(1)真对不起，劳您久等了。(2)把酒溅到您衣服上，实在抱歉。Im sorry to have kept you waiting.I am awfully sorry to have spilled the wine on yo
43、ur clothes.大连理工大学出版社Unit ThreeFood and BeverageExercises5.Translation(3)如果您更仔细点的话，您本来是能够服务得更好的。(4)我若处在你的位置，是不会向顾客说这种话的。If you had been more careful,you could have served better.If I were in your position,I would not have said it to the guest.大连理工大学出版社Unit ThreeFood and BeverageExercises5.Translation
44、(5)没有员工们的努力工作，饭店经营就不会成功。(6)这是厨师的拿手菜。Without the efforts of the staff,the hotel would not operate successfully.This is the chefs recommendation.大连理工大学出版社Unit ThreeFood and BeverageText BChinese Garden ArchitectureAs one of four ancient civilized countries in the world,China,possessing a vast territor
45、y covering 9.6 million square kilometres and having a population accounting for over one-fifth of the worlds total,including 56 nationalities and with a recorded history of 3,000 years,has created a unique and outstanding traditional culture.China s architectural art is a particularly beautiful bran
46、ch in the tree of Chinese civilization.The Chinese garden architecture is one of the four essential factors for garden landscaping.The garden architecture should satisfy the requirements both for practical purposes and for landscaping the garden.They should blend with the environment within the gard
47、en and the natural environment,either as a central scenic spot or as an individual small scenic spot easy to access.One of the outstanding characteristics of Chinese garden architecture is that they take advantage of the environment so that the natural scenes and human interest could be merged.The c
48、lassic garden buildings are often embellished with calligraphy of poems and with paintings.They shun symmetry along an axis and adopt an irregular and complicated layout with plenty of large and small spaces.The appearance of a garden building should be aesthetic and expressive,and enhance the beaut
49、y of the surroundings.In its details,exquisite decorative means should be made use of,such as pretty guardrails,patterned windows,grilles,etc.A garden building is a place for viewing the scenery within or beyond the garden and is a key point of the garden.So both the direction of the building and th
50、e positions of its doors and windows should take into consideration the viewing angles and the routes.Famous Chinese garden buildings include Chengde Mountain Estate,Yuanmingyuan Garden,Lingering Garden in Suzhou,etc.大连理工大学出版社Unit ThreeFood and BeverageText BVocabularycivilizedadj.文明的possessingn.拥有，
