1、Unit 9 Meal ServiceUnit 9 Meal Service 民航客舱服务实用英语Civil Aviation Cabin Service Practical EnglishBy Claire(By Claire(曾红)About MeName:Zeng Hong/Claire Age:SecretAcademic Diploma:Bachelor DegreeMajor:English Email:Address:No.66,East St.Xiangcheng Dist.Xiangyang City,Hubei Province,China.Self-introductio
2、n1.Name&Age2.Hobbies3.PersonalitiesCompetent/confidentLoyalAdaptable/ambitiousIndustrious/independentResponsibleEfficientWhat kind of person are you?Unit 9 Meal ServiceUnit 9 Meal Service 民航客舱服务实用英语Civil Aviation Cabin Service Practical EnglishBy Claire(By Claire(曾红)ContentsContents1.Warming up2.Pro
3、per terms3.Dialogues in the text book4.Exercises 5.Announcements6.Supplementary reading7.Having some fun 8.HomeworkGroup WorkGroup Work1.What can passengers be served in the meal service on the airplane?2.What is the sequence(顺序)of meal service?Main dish,snacks，salad，dessert,appetizer,beveragesPrope
4、r TermsProper Termssnack snk 快餐，小吃main dish 主食dessert diz:t 餐后甜点appetizer pitaiz 开胃菜Group WorkGroup WorkWhat are the main dishes in the meal service?beefchickenfishporksteakstek 牛排牛排lamblm 羊羔肉羊羔肉Main Dish主食主食 ricesausagessd 香肠香肠noodlesspaghettispeti意意大利面大利面 salmon smn 三文鱼sandwich snwit 三明治oyster ist
5、 牡蛎 lobster lbst 海水龙虾sauce s:s 酱汁;调味汁 peanut pi:nt 花生Flavor flev 口味vanilla vnil 香草味的strawberry str:bri 草莓味apple juice 苹果味果汁pineapple panpl 菠萝味Appetizer开胃菜开胃菜,冷盘冷盘 pate pet 鱼酱，肉酱鱼酱，肉酱;Proper TermsProper Termsdelicacy deliksi 美味佳肴cateringkeitri company 配餐公司Proper TermsProper Termsshort haul flight 短途航
6、班 long-haul flight 长途航班 haul h:l V&N 拖，拉 When is the proper time to When is the proper time to serve meal in the airplane?serve meal in the airplane?Common Sense about SteakDo you know the degrees of steak doneness?How do you like your steak?-问牛排的成熟度？牛排的成熟度介绍牛排的成熟度介绍一分熟牛排（rare）：牛排内部为血红色且内部各处保持一定温度三分
7、熟牛排（medium rare）：内部为桃红且带有相当热度五分熟牛排（medium）：牛排内部为粉红且夹杂着浅灰和综褐色，整个牛排都很烫七分熟牛排（medium well）：牛排内部主要为浅灰综褐色，夹杂着粉红色全熟牛排（well done）：牛排内部为褐色rare(烤肉烤肉)嫩的嫩的well done(烤肉烤肉)熟的熟的 Self-checkSelf-check 一成熟？三成熟？五成熟？七成熟？全熟？Besides the main dish,what else can passengers be served?beveragesAppetizersalad dessert snacksSe
8、lf-check虾，固有一死，或死于麻辣，或死于蒜蓉。”时值夏初，正是小龙虾肥美时候。无论家庭餐桌，还是酒店宴席，亦或是夜宵大排档，小龙虾当仁不让地成为了中国人现在这个时候最受欢迎的美食，没有之一！小龙虾?crayfish/crawfish:小龙虾lobster海产龙虾海产龙虾各种小龙虾别称各种小龙虾别称小龙虾在澳洲叫做：yabbies:小龙虾因为小龙虾生活在沼泽里，所以也被叫做：mudbugs:小龙虾“虾”在美国和英国也有不同的说法：shrimp（US）prawn（UK）麻辣小龙虾：spicy crawfish蒜香小龙虾：garlic crawfish清蒸小龙虾：steamed crawfi
9、sh十三香小龙虾：13-spice crawfish小龙虾实用表达小龙虾实用表达1.Chinese people are crazy about crawfish.中国人酷爱吃小龙虾。中国人酷爱吃小龙虾。2.Im a big fan of crawfish.小龙虾是我的最爱！小龙虾是我的最爱！3.Would you like to have some crawfish today?今天你想来点儿小龙虾么？今天你想来点儿小龙虾么？Back Whats the difference between the meal service of First Class and Economy Class?
10、Asiana(韩亚韩亚)Airlines Economy Class United Airlines Economy Class In-flight mealContinental Airlines(美国大陆航空美国大陆航空)flight first class mealJAL(日本日本)International Flight First Class Japanese MealWarm-upWarm-up1.What are they doing according to the picture?2.What do they usually say during meal service?3
11、.Are there any differences between short hual flight and long-hual flight in meal service?Proper TermsProper Termsshort haul flight 短途航班 long-haul flight 长途航班 haul h:l V&N 拖，拉 PartPart 3 Dialogues3 DialoguesD1(A passenger orders a main dish).CA:Excuse me,Sir.Now we are serving the dinner.This is the
12、 menu.Today we have the baked fish with Chinese rice and fried chicken with noodles.Which choice would you like?PAX:May I know what kind of sauce is in the baked fish with rice?CA:It is the oyster sauce.PAX:Thats great.I will get this choice.CA:Sure,Sir.This is your main course,baked fish with Chine
13、se rice.Be careful.It is a little bit hot.PAX:Thank you.D2(A passenger orders a main dish in a short-haul flight).CA:Excuse me,Sir.What would you like to eat?PAX:Id like fish and my wife would like chicken,please.CA:Im sorry,Sir,but this is a short-haul flight.Im afraid we only have snacks.PAX:Then,
14、do you have some peanuts or sandwiches?CA:Yes,we have sandwiches and nuts,Sir.What kind of sandwiches would you like,Sir,cheese or ham?PAX:Well have cheese sandwiches then,please.QuestionQuestionA passenger wants some chicken on a short-haul flight,but actually there is only snacks on board.What wou
15、ld the cabin attendant say?D3(A passenger wants to try Chinese delicacies).CA:Were going to serve lunch now.Would you please pull down the tray table?PAX:I dont know how to do it.CA:Ill set it up for you.There you are.PAX Thanks.Whats the main dish.Miss?CA:Its beef with a mushroom sauce.PAX:Oh.no be
16、ef for me.How is the salmon cooked?PAX:Oh,no,I dont like poached salmon.I d like something typically Chinese delicacies.What do you recommend?CA:May I recommend you Beijing Roast Duck?PAX：OK，I do like it.CA:One moment,please.Question:Question:A passenger wants something typically Chinese delicacies.
17、What would the cabin attendant recommend?D4(A passenger wants to skip her meal and go to sleep).CA:Excuse me,Miss.May I set your table?PAX:Miss,I am very tired.I am going to skip my meal and go to sleepCA:OK.I will inform my colleagues that you do not wish to be woken up for dinner this evening.PAX:
18、Thank youCA:May I reserve a meal for you in case you wish to eat later on?PAX:No.thanksCA:May I offer you some ear plugs and an eye mask?PAX:An eye mask,please.CA:Wait a moment.Here you are.PAX:Thank you.CA:I hope you have a good rest.D5(A passenger doesnt like the main course).CA:Please open your t
19、ray table.Dinner is coming.PAX:Whats for dinner?CA:Chicken rice and vegetable salad.PAX:Oh.Im afraid I dont like them.Do you have any dessert?CA:Yes,pudding and ice cream,which one do you prefer?PAX:lce cream.Thank you.CA:OK,which flavor do you like?We have vanilla and strawberry.PAX:Vanilla will be
20、 better.CA:OK,here is your meal.PAX:Thank you.CA:My pleasure Question:Question:A passenger wants some desserts.What would the cabin attendant recommend?D6(A cabin attendant is ready to clear up the table).CA:Do you enjoy your meal.Sir?PAX:Yes.I enjoy it very much.CA:May I clear up your table now?PAX
21、:Oh.sure,please.CA:Its clean now.Sir.Do you need any more drinks?PAX:Eh,what kind of drinks do you have?CA:We have coffee,tea,juice,coke,beer and cocktails.PAX:Id like some apple juice.CA:OK,here is your apple juice.PAX:Thank you.Question:Question:A passenger wants one portion of lobster,but actuall
22、y there is no more left in the galley.What would the cabin attendant say?Useful ExpressionsUseful Expressions1.Excuse me,Sir.Now we are serving the dinner.This is the menu.2.Were going to serve lunch now.Would you please pull down the tray table?3.Ill set it up for you.There you are4.Why dont you tr
23、y fish and Beijing Roast Duck?5.What would you like for dinner?We have noodles and rice.6.Please open your tray table.Dinner is coming.7.Which one do you prefer?8.Which flavor do you like?9.May I clear up your table now?10.How about trying some roast beef?Expressing likes:Expressing likes:1.I(do)lik
24、e/love/care for/feel likeId prefer toMy favorite food is Thats my cup of tea.Im crazy about.It would be nice to have someExpressing dislikesExpressing dislikesIm afraid I dont like/love/care for/feel likeI cant standIt cant be less interesting.Thats not my cup of tea.Dinner will be served soon.We wi
25、ll be serving dinner soon.Here is the menu.Welcome to make your choice.May I take your order?What would you like for the main dish?Would you like to try some beef?How would you like your steak,rare,medium or well-done?Translation:Part 5 AnnouncementsMeal Service Meal Service Ladies and Gentlemen,wil
26、l be serving dinner shortly.Please put your table in the position.If you have any special dietary requirements,please inform the cabin attendants.We offer a choice of beverages including tea and coffee as well as alcoholic and soft drinks.We hope you enjoy your meal.Thank you.Water Supply System FailureWater Supply System FailureLadies and Gentlemen,Due to the water supply system failure,we will be unable to offer hot drinks ion todays flight.We apologize for this inconvenient.Thank you for your understandingHomework Homework
