1、12022-8-6greetingnegotiatingGiving presentationDealing with customers345To inspire trustTo gain confidenceTo buy your time To quietly keep control To deftly wield power To effectively stifle stage frightTo effortlessly put others at easeBenefits of making good eye contact78Voice QualityThe human voi
2、ce is a powerful instrument of meaning.Four important elements that voice quality involves:1 Volume2 Rate3 Stress4 pitch10Volume refers to the loudness or softness of the voice.Communicating with each other Medium or low voiceCommunication is more passionate,motivated,angry,excited.Loud voice11Rate
3、refers to the speed at which the message is delivered.The normal speaking speed is about 110-150 words per minuteWhat you are talking about is easy to understandSpeed upWhat you are talking about is difficult to understandSlow down12Pitch refer to the highness or lowness of the voiceWe should avoid
4、raising our voice unless we have to,like calming down noisy audience.On the other hand,high-pitched voice can be effective when used properly.Show your enthusiasm in making presentation.13Product BProduct CProduct AProduct AOne of the easiest way to check the appropriateness of our raised voice is to ask a close friend of ours.Do you like the way I speak to you?Whats the problem behind?14Thank you!15
