1、商务英语商务英语工作项目实训工作项目实训Unit One Unit One Greetings and IntroductionsGreetings and Introductions 3I.Learning ObjectivesAt the end of this lesson,you will be able to know：1.Basic Greetings in English2.Greetings before a Conversation3.Greetings in the Classroom4.Greetings in Business5.Greetings at a Party
2、 or Social Event6.How to Address People in English4II.Background knowledge1.Basic Greetings in EnglishIt is polite to greet a person you know.However,you dont always have time to stop and have a conversation.Just remember to smile as you say hello.A small wave is also polite.Sometimes you pass the s
3、ame person a second time on the same day.You can say hello again or just smile.TipsSlow down to greet someone you know.You dont have to stop what you are doing(walking,working,shopping).Say an appropriate form of hello.Smile and wave.5II.Background knowledge1.Basic Greetings in EnglishUseful phrases
4、HelloHiGood morningGood afternoonGood eveningHey,John.Hows it goin?*Native speakers often shorten going to goin in casual greetings.6II.Background knowledge2.Greetings before a ConversationSometimes you stop and talk for a minute as you say hello.This type of greeting is followed by a conversation.C
5、lose friends often hug when they greet each other,especially after a long time without seeing one other.Men sometimes give each other a hand shake or a high-five(touch palms above the head).TipsStand near a person and say hello.Express happiness to see a person.Ask a question or begin a conversation
6、.7II.Background knowledge2.Greetings before a ConversationUseful PhrasesNice to see you.Long time no see.(I havent seen you in a while.)What have you been up to?How are things?Its been a while.(Its been a while since Ive seen you.)Whats new?Not much.(answer to Whats new?)8II.Background knowledge2.Gr
7、eetings before a ConversationPair Practice A:Hi Corey.B:Hey,Jennifer.Good to see you.A:You too.Howve you been?B:Busy,you?A:Pretty good.Hows your new job?B:Its okay.Theres a lot to learn.Whats new with you?A:Not much.The kids are back at school.9II.Background knowledge2.Greetings before a Conversatio
8、nFurther Practice for PairsAdd a third speaker and create your own lines.Add an unexpected interruption(bus arrives,friend comes out of a store,child fusses).Write the next four lines between the two speakers.Write an inappropriate line and explain why it should not be part of the greeting.Create a
9、new dialogue that takes place between people who start up a conversation.10II.Background knowledge3.Greetings in the Classroom TipsSay hello and exchange names.Exchange nationalities.Engage in one line of small talk(weather,surroundings,news).Useful PhrasesIm from.(city or country)I hear its beautif
10、ul/hot/expensive there.How do you like it here?How long have you been here?11II.Background knowledge3.Greetings in the Classroom Pair PracticeA:Hello.Im Sasha.B:Hi Sasha.Im Brent.(hold out hand to shake)A:Nice to meet you Brent.Where are you from?B:Chicago,Illinois.And you?A:Im from Australia.I live
11、 in a small town near Sydney.B:Australia.Wow.Ive always wanted to go there.How long have you been in Canada?A:I just arrived this week.Its my first day of school.B:Really?I think youll love Vancouver.Its not too hot and not too cold.12II.Background knowledge3.Greetings in the Classroom Further Pract
12、ice for PairsAdd a third speaker and create your own lines.Add an unexpected interruption(attendance being called,lesson starting).Write the next four lines between the two speakers.Write an inappropriate line and explain why it should not be part of the greeting.Create a new dialogue that takes pla
13、ce between people in a classroom setting.13II.Background knowledge4.Greetings in BusinessTipsIntroduce yourself with name and title.Shake hands.Express happiness to meet the other person.Give or accept directions.Useful PhrasesPlease have a seat.Thanks for agreeing to meet with me.Hell be right with
14、 you.Can I offer you something to drink?My pleasure.14II.Background knowledge4.Greetings in BusinessPair PracticeA:Hello.Im Mia Connors.B:Hi Mia.Im David Sinclair,and this is my partner Gina Evans.(hold out hand to shake)A:Nice to meet you Mr.Sinclair and Mrs.Evans.Thank you for taking the time to m
15、eet with me today.B:Its our pleasure.And please,call us David and Gina.Can I take your coat?A:Thank you.B:No problem.Please take a seat and well be right with you.15II.Background knowledge4.Greetings in BusinessFurther Practice for PairsAdd a third speaker and create your own lines.Add an unexpected
16、 interruption(phone call,fax coming in,secretary).Write the next four lines between the two speakers.Write an inappropriate line and explain why it should not be part of the greeting.Create a new dialogue that takes place between people in a business situation.16II.Background knowledge5.Greetings at
17、 a Party or Social EventTipsSay hello and introduce yourself to a person who is not in a conversation.Talk about your relationship to the host.Discuss one party related item(food,theme,length of stay).17II.Background knowledge5.Greetings at a Party or Social EventUseful PhrasesWho are you here with?
18、How do you know Jane?(party host)I dont think weve met.Have you been here long?Have you tried the cheese dip/dessert/punch?Where did you get your costume?The food looks great.I cant wait to try the dip.I love your dress/shirt/hat.It really suits you.(looks good on you)These decorations are wonderful
19、.I love the table cloth/balloons/flowers.18II.Background knowledge5.Greetings at a Party or Social EventPair PracticeA:I dont think weve met.Im Stacey.(hold out hand to shake)B:Hi Stacey.Im Karl.A:Hi Karl.So,how do you know Jane?B:Oh,Jane and I used to work together at a coffee shop.A:Oh,you mean wh
20、en you were working in Japan?B:Thats right.And how do you know her?A:Actually,Jones is my cousin.Our moms are sisters.B:No way!You two dont look anything alike.19II.Background knowledge5.Greetings at a Party or Social EventFurther Practice for PairsAdd a third speaker and create your own lines.Add a
21、n unexpected interruption(phone ringing,new friend arrives,host needs help).Write the next four lines between the two speakers.Write an inappropriate line and explain why it should not be part of the greeting.Create a new dialogue that takes place between people in a social setting.20II.Background k
22、nowledge6.How to Address People in EnglishAsking the questionWhat should I call you?What should I call your mum/the teacher/the manager?Can I call you first name?Is it okay if I call you the nickname youve heard others use?Whats your name?(use in a casual situation like a party or classroom where fi
23、rst names are used)21II.Background knowledge6.How to Address People in EnglishAnswering the questionIf they seem unsure about how to pronounce your name,or you want them to call you something more casual,help them out:Please,call me first nameYou can call me nickname or short form22II.Background kno
24、wledge6.How to Address People in EnglishFormal Titles in EnglishExcuse me,Sir or Pardon me,Madam/Maam.Hello Sir or Good morning,Madam/Maam.Yes,Sir!(or Yes,Madam/Maam!)Informal Titles in EnglishFirst name(friends,students,children)Miss/Mr+first name(sometimes used by dance or music teachers or childc
25、are workers)23II.Background knowledge6.How to Address People in EnglishTitles of AffectionHoney(child,romantic partner,or younger person)DearSweetieLoveDarlingBabe or Baby(romantic partner)Pal(father or grandfather calls male child)Buddy or Bud(very informal between friends or adult-to-child)24III.W
26、arming-up ExercisesPair Practice 1:A:Hi Carro.B:Hey,Jennifer.Good to see you.A:You too.Howve you been?B:Busy,you?A:Pretty good.Hows your new job?B:Its okay.Theres a lot to learn.Whats new with you?A:Not much.The kids are back at school.25III.Warming-up ExercisesPair Practice 2：A:Hello.Im Sara.B:Hi S
27、ara.Im Kent.(hold out hand to shake)A:Nice to meet you Kent.Where are you from?B:Chicago,Illinois.And you?A:Im from Australia.I live in a small town near Sydney.B:Australia.Wow.Ive always wanted to go there.How long have you been in Canada?A:I just arrived this week.Its my first day of school.B:Real
28、ly?I think youll love Vancouver.Its not too hot and not too cold.26III.Warming-up ExercisesPair Practice 3：A:Hello.Im Marry Collins.B:Hi Marry.Im David Sidney,and this is my partner Gorge Evans.(hold out hand to shake)A:Nice to meet you Mr.Sidney and Mr.Evans.Thank you for taking the time to meet wi
29、th me today.B:Its our pleasure.And please,call us David and Gorge.Can I take your coat?A:Thank you.B:No problem.Please take a seat and well be right with you.I just have to take make a quick phone call.27III.Warming-up ExercisesPair Practice 4：A:I dont think weve met.Im Tracy.(hold out hand to shake
30、)B:Hi Tracy.Im Michel.A:Hi Michel.So,how do you know Jones?B:Oh,Jones and I used to work together at a coffee shop.A:Oh,you mean when you were working in Japan?B:Thats right.And how do you know her?A:Actually,Jones is my cousin.Our moms are sisters.B:No way!You two dont look anything alike.28IV.Task
31、s Task 1 Greetings before a ConversationPair practice:practice with a learning partner，according to the sample conversations in the background knowledge.Further Practice for PairsAdd a third speaker and create your own lines.Add an unexpected interruption(attendance being called,lesson starting).Wri
32、te the next four lines between the two speakers.Write an inappropriate line and explain why it should not be part of the greeting.Create a new dialogue that takes place between people in a classroom setting.29IV.Tasks Task 2 Greetings in the ClassroomPair practice:practice with a learning partner，ac
33、cording to the sample conversations in the background knowledge.Further Practice for PairsAdd a third speaker and create your own lines.Add an unexpected interruption(attendance being called,lesson starting).Write the next four lines between the two speakers.Write an inappropriate line and explain w
34、hy it should not be part of the greeting.Create a new dialogue that takes place between people in a classroom setting.30IV.Tasks Task 3 Greetings in BusinessPair practice:practice with a learning partner，according to the sample conversations in the background knowledge.Further Practice for PairsAdd
35、a third speaker and create your own lines.Add an unexpected interruption(attendance being called,lesson starting).Write the next four lines between the two speakers.Write an inappropriate line and explain why it should not be part of the greeting.Create a new dialogue that takes place between people
36、 in a classroom setting.31IV.Tasks Task 4 Greetings at a Party or Social EventPair practice:practice with a learning partner，according to the sample conversations in the background knowledge.Further Practice for PairsAdd a third speaker and create your own lines.Add an unexpected interruption(attend
37、ance being called,lesson starting).Write the next four lines between the two speakers.Write an inappropriate line and explain why it should not be part of the greeting.Create a new dialogue that takes place between people in a classroom setting.谢谢谢谢商务英语商务英语工作项目实训工作项目实训Unit Two Unit Two Small Talks 3
38、5I.Learning ObjectivesAs there are certain times when small talk is appropriate,we should learn when we need small talk to break the ice and to fill silence between people.We should also learn certain topics that people often discuss during these moments.36II.Background knowledgePeople with many dif
39、ferent relationships use small talk.The most common type of people to use small talk are those who do not know each other at all.Though we often teach children not to talk to strangers,adults are expected to say at least a few words in certain situations(see where).WHO makes small talk?37II.Backgrou
40、nd knowledgeIt is also common for people who are only acquaintances,often called a friend of a friend,to use small talk.Other people who have short casual conversations are office employees who may not be good friends but work in the same department.Customer service representatives,waitresses,hairdr
41、essers and receptionists often make small talk with customers.If you happen to be outside when the mailman comes to your door you might make small talk with him too.WHO makes small talk?38II.Background knowledgesafe topics:The weather Current events Sports news Entertainment newsSomething in commonW
42、HAT do people make small talk about?39II.Background knowledgeNot acceptable topics:personal information persons body negative comments about another personcontroversial religion or politics WHAT do people make small talk about?40II.Background knowledgewhere people are waiting for something in a doct
43、ors or dentists waiting room in queues at the grocery store in elevators In lunchrooms in restrooms WHERE do people make small talk?41II.Background knowledgethe first time you see or meet someone If there is very little noise during a break in a meeting WHEN do people make small talk?42II.Background
44、 knowledgeto break an uncomfortable silence to fill time to be polite WHY do people make small talk?43II.Background knowledgeTalking about the weather Beautiful day,isnt it?Can you believe all of this rain weve been having?It looks like its going to snow.It sure would be nice to be in Hawaii right a
45、bout now.I hear theyre calling for thunderstorms all weekend.We couldnt ask for a nicer day,could we?How about this weather?Did you order this sunshine?44II.Background knowledgeTalking about current events Did you catch the news today?Did you hear about that fire on Fourth St?What do you think about
46、 this transit strike?I read in the paper today that the Sears Mall is closing.I heard on the radio today that they are finally going to start building the new bridge.How about those Reds?Do you think theyre going to win tonight?45II.Background knowledgeAt the office Looking forward to the weekend?Ha
47、ve you worked here long?I cant believe how busy/quiet we are today,can you?Has it been a long week?You look like you could use a cup of coffee.What do you think of the new computers?46II.Background knowledgeAt a social event So,how do you know Justin?Have you tried the cabbage rolls that Sandy made?
48、Are you enjoying yourself?It looks like you could use another drink.Pretty nice place,huh?I love your dress.Can I ask where you got it?47II.Background knowledgeWaiting somewhere I didnt think it would be so busy today.You look like youve got your hands full(with children or goods).The bus must be ru
49、nning late today.It looks like we are going to be here a while,huh?Ill have to remember not to come here on Mondays.How long have you been waiting?48III.Warming-up ExercisesPair Practice 1:1.Make small talk with your partners,talk about the weather.49III.Warming-up ExercisesPair Practice 2:2.Make sm
50、all talk with your partners,talk about current events 50III.Warming-up ExercisesPair Practice 3：3.Make small talk with your partners,simulate you are at the office.51III.Warming-up ExercisesPair Practice 4：4.Make small talk with your partners,simulate you are at a social event.52III.Warming-up Exerc
