1、2022-9-291导游英语导游英语 第二版第二版 2022-9-292Unit Eight Handling the Accidents Travel in Shanghai事故处理事故处理上海导游上海导游教学内容教学内容2022-9-293 Part A Know-how for Tour Guides导游实务导游实务 1.The Lost Luggage丢失行李丢失行李 2.Fire Accident火灾火灾 3.Traffic Accident交通事故交通事故 Part B Listening Comprehension导游听力导游听力训练训练 Jinmao Tower金茂大厦金茂大厦
2、 教学内容教学内容 Part C Situational Dialogue情景对话情景对话 The Bund外滩外滩 Part D Methods of Introduction景点讲解方景点讲解方法法 Method of Explanatory Introduction解释法解释法教学内容教学内容 Part E Introduction to Tourist Sites景点讲景点讲解解 Nanjing Road南京路南京路 Part F Tourism Culture旅游文化旅游文化 Twelve Animal Figures十二生肖十二生肖 Part G Translation景点翻译景点
3、翻译 Tourist Sites in Shanghai上海旅游景点上海旅游景点 导游实务导游实务Part A:Know-how for Tour Guides disembark v.(使使)起岸；起岸；(使使)登陆登陆 register v.记录；登记记录；登记 tag n.标签；标记符标签；标记符 submit v.提交提交,递交递交 reimbursement n.付款付款 trap v.设陷阱；使陷于困境设陷阱；使陷于困境New words crawl v.爬行；徐徐行进爬行；徐徐行进 placate v.安慰安慰 bandage v.包扎包扎 casualty n.人员伤亡人员伤亡
4、 ambulance n.救护车救护车 feedback n.反馈；反应反馈；反应Proper Nouns Shanghai Hongqiao International Airport上海虹桥国际机场上海虹桥国际机场 lost-and-found office失物招领处失物招领处 Shanghai Peace Hotel上海和平饭店上海和平饭店导游实务导游实务2022-9-2991.The Lost Luggage The Browns arrive at Shanghai The Browns arrive at Shanghai Hongqiao International Airpor
5、t.After Hongqiao International Airport.After they disembark the plane they claim they disembark the plane they claim their luggage,but in vain.Miss Guo their luggage,but in vain.Miss Guo Jinxing urges them to get aboard the Jinxing urges them to get aboard the coach,for other tourists have been coac
6、h,for other tourists have been waiting impatiently for half an hour.waiting impatiently for half an hour.1.Listen carefully,and fill in the words or phrases you have heard.(1)Though she is not held responsible for the lost luggage,Miss Guo should help the Browns to_.She shouldnt urge the Browns to e
7、mbark the coach before they register the lost property.(2)In case that they cannot find the luggage she should _to register the lost property.(3)With their tickets and luggage tags in hand,the Browns could specify the number of luggage and their exterior characteristics,and _for further contact.look
8、 for the luggage take them to the lost-and-found office leave their mobile phone number(4)She should leave the phone number of the travel agency,as well write down the address and phone number of the airline office and those of the lost-and-found office at the airport so that they can _wherever they
9、 travel.(5)She should tell the Browns to buy some daily necessities,and submit receipts for_ _.(6)If the Browns leave Shanghai and the luggage is still missing,she must inform the airline company of the address and phone number of_.(7)She may help them to lodge a claim against_.keep in touch reimbur
10、sement from the airline company later the next stop of their travel the airline company 导游实务导游实务2022-9-29122.Listen again and answer the following questions.1.What does a tourist usually take with him when they register this lost luggage?He should take his tickets and luggage tags when he registers
11、the lost luggage.2.Why is it important to leave the telephone number of the travel agency with the lost-and-found office and the airline company?The travel agency can keep in touch with the lost-and-found office and the airline company.If the airline finds the lost property the tourists can get it b
12、ack as soon as possible.2022-9-29142.Fire Accident Mr.Brown and his wife check in the Mr.Brown and his wife check in the Shanghai Peace Hotel.They are Shanghai Peace Hotel.They are watching the TV when the hotel catches watching the TV when the hotel catches the fire.How can the guide take the the f
13、ire.How can the guide take the Browns to escape the fire?Browns to escape the fire?导游实务导游实务1.cover their mouth and nose2.Do not take the elevator3.sprinkle the water on the door4.send tourists to the hospital nearby5.submit a written reportA.to keep it cool and wetB.to prevent from breathing the smo
14、ke C.after the trip is over D.through a safe emergency exit E.if there is a power failure F.if they are injured in the fire G.after the fire disasterColumn AColumn B1.Listen carefully,and match the information in column A with that in column B(There are two extra items in column B).导游实务导游实务2022-9-29
15、16Suggestions:(1)The guide should report the fire immediately to the police.(2)He should lead the Browns to a safe place through a safe emergency exit.Tourists should cover their mouth and nose and crawl out of the room on hands and knees,with their body close to the ground;(3)He must warn them not
16、to take the elevator,for they may get trapped in the elevator because of the power failure caused by the fire.2022-9-2917(4)If the doorway is already blocked by a big fire or the dense smoke,tourists should take following measures:a.Seal the doorframe with wet clothing and sprinkle the water on the
17、door to keep it cool and wet while waiting for the rescue.b.Wave colorful clothing out the window to signal for help.2022-9-2918(5)If they are injured in the fire the guide should send them to the hospital nearby.(6)The guide should console tourists and encourage them to continue with their travel,i
18、f at all possible.(7)The guide should make a verbal report to the travel agency and submit a written report after the trip is over.导游实务导游实务2022-9-29192.Listen again and answer the following questions.1.Do you think tourists should run as fast as possible when the hotel catches the fire?No,tourists s
19、hould cover their mouth and nose,and crawl out of the room and escape through a safe emergency exit.They should not to take the elevator,for they may get trapped in the elevator because of the power failure caused by the fire.2.Why do you think tourists should seal the doorframe with wet clothing an
20、d sprinkle the water on the door when the doorway is blocked by the fire?It is dangerous to escape through the gate when the doorway is already blocked by a big fire or the dense smoke.Tourists should sprinkle the water on the door to keep it cool and wet while waiting for the rescue.They may wave c
21、olorful clothing out of the window to signal for help.导游实务导游实务2022-9-2921Additional Tips for Tour Guides Traffic Accident2022-9-2922 A guide should handle the traffic accident according to the following procedures:The guide should have a rescue for the injured immediately.He should keep calm and rem
22、ove the tourists to a safe distance from the accident.The guide should help to stop the bleeding of the injured tourists,bandage up the wounded and send the badly wounded to the nearest hospital.导游实务导游实务2022-9-2923 The guide should report to the traffic police and the travel agency as soon as possib
23、le.In the case of heavy casualties,the guide should call for an ambulance and report immediately to the traffic police for help and rescue.The guide is supposed to protect the accident site for the police investigation.The guide should console the tourists and,if possible,continue the travel schedul
24、e as planned.2022-9-2924 The guide should submit a written report to the travel agency which gives a detailed account of the accident,including:the cause of accident,the sequence of events,the process of handling the accident,the tourists feedback and the account of those responsible for the acciden
25、t.导游实务导游实务2022-9-2925Exercise:Decide whether the statements are true or false If it is true,put“T”in the space provided and“F”if it is false.1._ Tourists will register their lost luggage at the lost-and-found office at the airport when they fail to find their luggage.2022-9-2926 2._ A guide should t
26、ake tourists to take elevator to evacuate as soon as possible if the fire occurs.导游实务导游实务2022-9-29273._ A guide should stand by the road to signal for help immediately when an accident happens.2022-9-29284._ A guide should cancel the travel schedule if the traffic accident because the safety is alwa
27、ys the first.2022-9-29295._ A guide should deliver a written report about the accident after the travel is over.reduce v.减少；缩小减少；缩小 surveillance n.监视；监督监视；监督 multifunction n.多功能多功能 recreational adj.休闲的；娱乐的休闲的；娱乐的Part B:Listening ComprehensionNew words导游听力导游听力Jinmao Tower Proper Nouns Jinmao Tower金茂大
28、厦金茂大厦 Lujiazui Finance and Trade Districts陆家嘴金融贸易区陆家嘴金融贸易区 Pudong浦东浦东 Adrian D.Smith 艾德里安艾德里安D史密斯史密斯 Grand Hyatt Shanghai 上海君悦大酒上海君悦大酒店店 Jinmao Tower The tallest building in china and the third tallest building of the world.It is located in the center of Lujiazui Finance and Trade Districts in Pudon
29、g.2022-9-2933The 88-storey Jin Mao tower was completed in 1999.It is a ingenious skyscraper.420.5 meters tall covers an area of 2.3 hectares2022-9-2934This building includes modern offices a deluxe 5-star hotel the Grand Hyatt Shanghaiexhibition halls banquet hallsan observation deckentertainment fa
30、cilities2022-9-2935a deluxe 5-star hotelthe Grand Hyatt2022-9-2936The tower has the best elevators operate.The speed of 9.1 meters per second.To the 88th floor for only 45 seconds.2022-9-2937 Five to six elevators every 10 floors.3 stories deep parking area for 800 cars and 2000 bicycles.This area i
31、s equipped with 360-degree surveillance cameras.2022-9-2938顶部观景台顶部观景台导游听力导游听力2022-9-2939 1.Listen carefully,and fill in the blanks with the words or phrases youve just heard.Miss Brown could hardly sleep.She turns on the light to read the guidebook about Jinmao Tower,the new tourist attraction in Sh
32、anghai.导游听力导游听力 Being the tallest building in China and the(1)_ tallest building of the world,Jinmao Tower is located in the center of Lujiazui Finance and Trade Districts in Pudong.The(2)_-stories Jinmao Tower was completed in 1999.It is(3)_ meters tall and covers an area of 2.3 hectares.The archit
33、ect,Adrian D.Smith,of this skyscraper ingeniously combined the elements of traditional Chinese culture with the(4)_ architectural styles of the time,which makes Jinmao Tower one of the best-constructed buildings in China.This building includes modern(5)_,a deluxe 5-star hotel-the Grand Hyatt Shangha
34、i,exhibition halls,banquet halls,an observation deck,and entertainment facilities.third 88 420.5 newest offices Jinmao Tower The tower has the best(6)_ available.Two direct elevators operate at the speed of(7)_ meters per second that can send visitors from the ground floor to the 88th floor for only
35、(8)_ seconds.There are also five to six elevators every 10 floors,which reduce waiting-time to 35 seconds even during rush hours.The basement of the tower is a parking area 3 stories deep,which can hold 800 cars and(9)_ bicycles.The parking area is equipped with 360-degree surveillance cameras as a
36、security feature of the building.The tower has an(10)_ building 6-stories high which houses the exhibition halls,conference rooms,multi-function halls,grand banquet halls and a recreational center.elevators9.1452000 annex 导游听力导游听力2.Listen again,and answer the following questions.1.Which is the talle
37、st building in China?What is its height?Jinmao Tower is the tallest building in China and the third tallest building of the world.It is 420.5 meters tall and covers an area of 2.3 hectares.2.Who designed the skyscraper?What is the style?The architect of the Jinmao Tower is Adrian D.Smith,who ingenio
38、usly combined the elements of traditional Chinese culture with the newest architectural styles of the time.3.How many storeys does Jinmao Tower have?How long does it take to reach the top of the building by the elevator?Jinmao Tower has 88 storeys.Two direct elevators operate at the speed of 9.1 met
39、ers per second that can send visitors from the ground floor to the 88th floor for only 45 seconds.导游听力导游听力4.What are the buildings in the Jinmao Tower?Does it have any annex buildings?Jinmao Tower includes modern offices,a deluxe 5-star hotel-the Grand Hyatt Shanghai,exhibition halls,banquet halls,a
40、n observation deck,and entertainment facilities.The tower has an annex building 6-stories high which houses the exhibition halls,conference rooms,multi-function halls,grand banquet halls and a recreational center.Part C:Situational Dialogue New words opium n.鸦片鸦片 destroy v.破坏破坏,毁坏毁坏 dome n.圆屋顶圆屋顶 ci
41、rcular adj.圆形的；循环的圆形的；循环的情景对话情景对话The Bund Proper Nouns Puxi浦西浦西 Opium War鸦片战争鸦片战争 British Concession 英租界英租界 International Settlement国际租界（公共租界）国际租界（公共租界）Zhongshan Road中山路中山路 Second World War 第二次世界大战第二次世界大战 Dongfeng Hotel东风饭店东风饭店 Nanjing Road 南京路南京路 Shanghai&Hong Kong Bank 上海汇丰银行上海汇丰银行 Shanghai Munici
42、pality上海市政府上海市政府 Shanghai Customs Building 上海海关大楼上海海关大楼2022-9-2948The Bund2022-9-2949The history of the Bund 2022-9-2950BritishConcession2022-9-2951The old face of the Bund2022-9-29522022-9-2953The new face of the Bund daynight2022-9-2954The wide Zhongshan RoadLujiazui Finance Trade District2022-9-2
43、955The Night Of Pudong2022-9-2956Dongfeng Hotel2022-9-2957The night of Dongfeng Hotel2022-9-2958Shanghai&Hong Kong Bank2022-9-2959ShanghaiCustomsBuilding2022-9-2960The Peace Hotel2022-9-2961Sassoon House2022-9-29622022-9-2963 Useful Expressions for a dialogue 1）这就是外滩，这些房子可）这就是外滩，这些房子可有些年头了有些年头了。This
44、 is the Bund.These buildings have been around for quite some time.2)看你这付心满意足的样子看你这付心满意足的样子，没想到上海，没想到上海有有这么大吧这么大吧？Look how content you are!I never expected that Shanghai would be this big.情景对话情景对话2022-9-2964 3）我们没买东西，只是）我们没买东西，只是到处转了转到处转了转。We didnt buy anything.We just walked around here and there.4)
45、还说自己是还说自己是上海通上海通呢，幸亏我们没呢，幸亏我们没跟着跟着做。做。Youre boasting yourself of the Shanghai expert?Just as well we didnt follow suit.情景对话情景对话2022-9-2965 Today the Browns will cruise on the Today the Browns will cruise on the Huangpu River to see the past and Huangpu River to see the past and present of Shanghai.I
46、t is one of the present of Shanghai.It is one of the most fascinating tourist items to travel most fascinating tourist items to travel on the Huangpu River,for they can on the Huangpu River,for they can enjoy the different views of both sides enjoy the different views of both sides of the river-Pudo
47、ng and Puxi.of the river-Pudong and Puxi.The Bund情景对话情景对话Listen to the dialogue,and decide whether the statements are true or false.If it is true,put“T”in the space provided and“F”if it is false.1._ After the first Opium War in 1840,the Bund gradually became the British Concession and International
48、Settlement.2._ Most of the old buildings in Europe were destroyed in the Second World War,but the grand buildings that their forefathers built in Shanghai have survived.3._ Dongfeng Hotel was built in classic American style with a six-storey structure topped with two pavilions in the east and west.4
49、._ The reception rooms of Shanghai&Hong Kong Bank were built with five architectural styles:the American,British,French,Russian and Greek styles.5._Shanghai Customs Building was built in 1927.The clock on top of the building strikes every 50 minutes.情景对话情景对话 2.Divide the class into groups,and do the
50、 dialogue.Pay attention to your body language.景点讲解景点讲解2022-9-2970Part D Methods of Introduction Method of Explanatory Introduction 解释法解释法2022-9-2971 This method is intended to help tourists understand some vague(模糊模糊的的)points of tourist sites with plain words.It is often applied when a guide introdu
