1、Customer:Whats the fly doing in my soup?Waiter:Its swimming.Complain(抱怨)fake goodstoo much noiseComplainpoor servicescribbling 乱涂littering 乱扔T(Tom)M(manager)T:Excuse me.M:Yes,sir.T:Im afraid that the fish I ordered taste terrible.M:Oh.Really?Whats the matter?T:It doesnt taste fresh at all.Look!There
2、 is a fly.Such dirty food is bad for our health and it will also damage the reputation of your restaurant.I come here and eat regularly because I thought your food was fresh.M:I am sorry,sir.You can order something else.T:No,Id like to have a full refund.M:OK,sir.Anything else?T:Yes,Im unsatisfied w
3、ith the eating environment.Its too noisy.I wonder if you can stop them(people sitting next)making such noise.I told a waiter about it,but the waiter just ignored my request.M:Yes,you are right I am terribly sorry.Task1:Answer the following questions1.Who was Tom?He is a regular guest of the restaura
4、nt.2.Did Tom enjoy his dinner?No.He experienced some unhappy things.3.What did Tom complain about?He complained about the food and the eating environment.4.What effect would the unfresh food cause?It was bad for peoples health and would damage the reputation of the restaurant.5.What did Tom expect t
5、he manager to do?He wanted to have a full refund.Task 2 Underline the sentence patterns Tom used to express his complaint.T(Tom)M(manager)T:Excuse me.M:Yes,sir.T:Im afraid that the fish I ordered taste terrible.M:Oh.Really?Whats the matter?T:It doesnt taste fresh at all.Look!There is a fly.Such dirt
6、y food is bad for our health and it will also damage the reputation of your restaurant.I come here and eat regularly because I thought your food was fresh.M:I am sorry,sir.You can order something else.T:No,Id like to have a full refund.M:OK,sir.Anything else?T:Yes,Im unsatisfied with the eating envi
7、ronment.Its too noisy.I wonder if you can stop them(people sitting next)making such noise.I told a waiter about it,but the waiter just ignored my request.M:Yes,you are right I am terribly sorry.Task 3Change the dialogue into a letter.Suppose you are Tom,write a letter of complaint to the manager.开头部
8、分(学生A):抱怨（投诉)不满 Im writing to you to complain about/that.Im writing to bring your attention to the problems that.主体部分1（学生B）：对抱怨（投诉）内容进行描述First of all,secondly,thirdlyI felt really angry about主体部分2（学生C）：要求弥补、赔偿等I wonder if you couldI would appreciate it very much if you could结尾部分（学生D）：对被抱怨（投诉）人的敦促Tha
9、nk you for your consideration.I hope you could deal with it as soon as possible.Dear manager:I am _(自我介绍).I feel bad to trouble you.I am afraid that I have to make a complaint about _(抱怨的事情).In the first place,_(抱怨的第一方面)._(存在问题的危害之一)._(存在问题的危害之二).In addition,I found it _(感受)to put up with_(抱怨的第二方面).I would appreciate it very much if you could _(提出建议和请求).Thank you for your consideration and I will be looking forward to your reply.Yours,HomeworkSuppose you are the manager,write a reply letter to Tom.提示：1.表达歉意2.如何解决问题3.改善服务的决心
