1、Lead-in:discussionIn airline service there are many factors which will affect the departure and arrival of the flights.Some may even cause the cancellation of the flight.Can you list some of the factors that may cause the delay and the cancellation of the flights?Dialogue a delayed flightAnnouncemen
2、t:Passengers for Paris,may I have your attention,please?Flight AF6793 for Paris will be delayed for an hour.Passengers for Paris,please wait in the terminal building.We will announce again when we get further information.Thank you.terminal:航班的mechanical：机械的owing to：由于 standard:标准 VOCABULARYASSISTANT
3、Complete the following dialogueKeys 1,What can I do for you?2,The flight is delayed 3,Because of poor visibility for todays morning 4,About two hours 5,Its on the groung foorIf the flight has been delayed or cancelled what will you do for your passenger?Here are some pictures may help you,could you
4、think of other services?entertainment accommadationfood beverageFill in the blanks with words given below.Change the form when necessary.keys 1,regret 2,delayed 3,inform 4,supplying 5,apologize 6,responsible 7,put 8,endorse,changeDialogue Offering special service to delayed passengersInformation Ban
5、k 缩写形式缩写形式ETD:estimated time of departure 预计起飞时间ETA:estimated time of arrival 预计到达时间ATD:actural time of departure 实际起飞时间ATA:actural time of arrival 实际到达时间thunderstorm:雷暴extent：限度、范围 estimate：估计 voucher 凭单 chess set.象棋long distance call 长途电话 VOCABULARYASSISTANTRearrange the dialogue in the right orde
6、r and practice with your partnerkeysb.g.l.q.o.j.m.a.d.r.i.h.e.p.c.n.k.Pair WorkPlease make apologies to the following passengers and offer proper services to them:(1)The light for Hon Kong is delayed due to engine trouble.At the waiting room,one passenger asked for something to read;another passenge
7、r asks for something to play.(2)Because of the bad weather,the flight for Philadelphia is delayed.Proper beverages will be offered.(3)Its lunch time but an unexpected thunderstorm holds up several outgoing flights in the afternoon.The passengers have to wait until the weather conditions improve.Lang
8、uage practice making apologiesIm very sorryIm sorry we tried our best,butWe regret to sayI apologize for Please excuse me forWe know this is very frustrating and inconvenient for you,butPair Work making apologies Model:Passenger is upset about the flight being delayed for three hours maintenance.We
9、regret to tell you that your flight has been delayed.Due to aircraft maintenance the delay will last about 3 hours.Language practice providing information about the delayed flightsModel:Flight FM951 to Macau-delay of two hours-due to aircraft maintenance-ETD:7 p.m.-drink available in the departure l
10、ounge Im sorry,Mr.Jim,that your flight FM951 to Macau will be delayed for two hours due to aircraft maintenance.The estimated time of departure is 7 p.m.Drink is offered to all the delayed passengers.It is available in the departure lounge on a complimentary basis.Practice the following announcement
11、Announcement:Passengers for Moscow,attention please.I am sorry to inform you that your flight E3386 is cancelled at last.And I am sorry to keep you wait for more than 2 hours.You cannot get to Moscow today owing to the heavy snow in Beijing and thick fog in Moscow.Since youll have to stay in Beijing
12、 tonight,we will accommodate you with food and lodging free of charge.Those who need free accommodation please go the counter A1 to register.We have limousines to take you to the hotel in 20 minutes.How do you handle the following situation?Mr.Yaos flight MU505 to Seoul has been cancelled due to fli
13、ght maintenance.Reroute the passenger with flight CA 609 which leaves at 1:00p.m.and arrives at 4:15p.m.Heavy snow has caused flight CA612 delayed.Miss Smith wants to change her flight to BA312 which leaves the day after tomorrow.Dialogue flight cancellationAnnouncement:Passengers for Berlin,may I h
14、ave your attention,please.Im very sorry to inform you that your flight MU5210 is cancelled because of mechanical problems.You are asked to go to counter F3 to change to the following flights of China Eastern Airlines.Thank you for your cooperation.Complete the following dialogue with the give words
15、and practice with your partnerKeys connect maintenance reservation prefer urgent endorse change send schedule arrangementsRead the dialogue above carefully and give proper response to the following question1,Could you tell me why the flight CA403 has been delayed?_2,When will it be ready for departu
16、re?_3,Is there another flight available?_4,Could you get me on that fight?_ Listen to the passage and fill in the blanks-Overbooking(1)An airline,rail,or shipping company (2)miss the trip or dont show up(3)Business travellers (4)an oversale (5)give away their seats (6)free ticket or an upgrading (7)
17、not refundable afterwards (8)Economy classOver to you 1,What is overbooking?2,Why do the airline companies overbook?3,What will the airline companies do if the flight is overbooked?Dialogue-Overbookingannoy:使烦恼、使生气frustrating：令人沮丧的confirmationed：确定的 volunteer:自愿（做、提供）recognition 承认 cooperation 合作keep my fingers crossed:但愿能够成功、祈祷能够成功 VOCABULARYASSISTANTEnd Thank you!
