1、主讲：徐琰Confirm the reservationDeal with some problems Notify some facilitiesSituation 3:Mr.Moore and his family are checking in at a hotel.What kind of room has Mr.Moore booked?Why should the Moores have to pay for the extra bed?What does the receptionist tell them when offering them the key card?Good
2、 afternoon,sir.May I help you?Yes.Weve booked a twin room.May I have your booking number?Here it is.Thank you.Are you Mr.Sam Moore?Yes,I am.Right.Youve booked a twin room for three nights.And you are going to check out on May 15?Yes,we will check out this Friday.By the way,can we have a room with a
3、nice view?It does have a very good view,Mr.Moore.It faces the garden with a swimming pool.Do you have a child,Mr.Moore?How old is she?Perfect.Yes,thats my daughter.She is 12 years old.Well,only a child under 10 is free.Im sorry,Mr.Moore,you have to pay 100 yuan for the extra bed.No problem.By the wa
4、y,can I have access to(利用)the Internet in my room?Yes,you can.Wireless Internet is available(可利用的)in all the hotel rooms,and its free.Ok,could you please show me your passports?Great.I love that.Thank you.And here is the form for you to fill out and sign.All right.Here you are.Thank you.How are you
5、going to pay,cash or credit card,Mr.Moore?Ok.Now,its done.Here you are.Thank you.Now your room is on the sixth floor,and here is your key card.Credit card,please.The elevator is just over there beside the Business Center.You can have breakfast down in the lobby on the right.Here are your breakfast c
6、oupons but only for two,Im afraid.The third one has to pay for the breakfast,50 yuan per person.Its a pleasure.Have a nice stay here.I see.Thank you.May I have your booking number?Reflection您有预订号吗？Do you have a booking number?Youve booked one superior double room with a pool view for two nights and
7、will check out this Thursday,May 23,is that right?Reflection您已预订了一间带游泳池景观的高级双人房,两个晚上。你们本周四5月23日离店，对吗？Could you please fill out the form and sign it?Reflection请您填一下表格并签字，好吗？Here is the form for you to fill out and sign.Im sorry,here are your breakfast coupons for only two persons.The third one has to
8、 pay for the breakfast,30 yuan each.Reflection对不起，这儿只有两个人的早餐券。第三位得另买票，30元一位。Im sorry,your child is over 10,so you have to pay 120 yuan for the extra bed.Reflection对不起，您的孩子已超过10岁，得另外支付加床费120。Are you going to pay in cash or by credit card?Reflection您想付现金还是信用卡？How are you going to pay,cash or credit ca
9、rd?Your room is on the 10th floor,and here is your key card.The elevator is just over there on the left.Reflection您的房间在10楼，这是您的房卡。电梯就在左边。You can have breakfast on the third floorfrom 7:00 am to 9:30 am.Reflection 您可以在三楼吃早餐，时间是从7:00 到9:30。Confirm the reservationSolve some problems Notify some facilities
