1、Unit 5 Business CenterLearning ObjectivesLearning ObjectivesIn this unit you will learn:What are the responsibilities of the clerk in business center?How could the clerk offer typing and photocopying services?Snapshot Reading Tips The business center is an important department of the hotel.The work
2、at business center is explorable.It provides services such as typing,photocopying,sending E-mail,posting letters or parcels,etc.As a clerk of the business center,you have to operate the facilities skillfully and explain the service details to the guests directly,keep the guests privacy confidential
3、and assist in checking documents.The services of the business center includeTyping打字打字Sending faxes 发传真发传真Sending an e-mail 发发 邮邮 件件Photocopying 复复 印印 Posting letters or parcels 邮邮 寄寄 邮邮 件件Q&AHow do you explain the service details to guests?What other services may the guests need in the business cen
4、ter?The procedure of the business center servicesStep 1Inquiring the requestsStep 2Explaining the service detailsStep 3Offering servicesStep 4ChargingWould you like to sign the bill or pay in cash?The total is 40 yuan.ConversationListen to the dialogue and answer this question What kind of service d
5、oes the guest need?Dialogue 1Scene:A guest wants to print something out.(C:Clerk;G:Guest)C:Good morning,Mr.White.How are you today?G:Terrific.Thanks.C:What can I do for you?G:Could you print this contract for me,please?And here is the USB flash disc.C:Im sorry.we can not use the guests USB flash dis
6、c.This prevents computer viruses.I can type the contract and print them for you.G:OK.Here is the original draft.By the way,how about the charge?C:Five yuan a page for printing,and two yuan a page for typing.How many pages do you need,sir?G:Ten pages,please.C:Yes,sir.Thats seventy in total.G:Exactly.
7、Here you are.And when can I get them?C:About one hour later,sir.G:OK.Thank you very much.C:Youre welcome.Read the dialogue and answer these questions.Why does the clerk not agree to use the guests USB flash disk?What is the charge for printing and for typing?Listen to the dialogue and answer this qu
8、estion What kind of service does the guest need?Dialogue 2Scene:A guest wants to copy something in the business center.C:Good afternoon,sir.How can I help you?G:Good afternoon.Could you make a copy of this file for me?C:Certainly sir.We offer photocopying service in our Business Center.G:How much is
9、 it for one page?C:Two yuan a page for A4 and B5,and four yuan a page for A3 and B4.G:A4 please.C:And how many copies would you like?G:Two,please.C:Yes,sir.No problem.(A few minutes later)C:Here you are,sir.This is your original file and these are the copied ones.G:Oh,very good.So how much in total?
10、C:Four yuan,sir.Would you like to sign the bill or pay in cash?G:Ill pay in cash.Read the dialogue and answer these questions.How many copies would the guest want?How would the guest like to pay?Focus OnTwo yuan a page for A4 and four yuan a page for A3.A4的纸张每页的纸张每页2元，元，A3的纸张每页的纸张每页4元。元。Five yuan a
11、page for printing,and two yuan a page for typing 打印每页收费打印每页收费5元，打字每页收费元，打字每页收费2元。元。How many pages do you need,sir?先生请问您需要打印多少页？先生请问您需要打印多少页？How many copies would you want，sir?先生请问您要复印多少份？先生请问您要复印多少份？Could you make a copy of this file for me?你能帮我复印一下这份文件吗？你能帮我复印一下这份文件吗？Would you like to sign the bill
12、 or pay in cash，sir?先生您是要签单还是用现金付款？先生您是要签单还是用现金付款？Thats seventy yuan in total.总共总共70元整。元整。A.Match the following sentences.C:How would you like to pay?G:I want 4 pages,please.C:How many pages would you like?G:How much is it for one page?OK.We have photocopying service.G:In cash.C:Two yuan a page for
13、A4.G:Please make a copy of this.1.G:Could you send a fax here?C:2.G:How much is it for one page?C:3.C:How many copies would you want?G:4.C:Would you like to sign the bill or pay in cash?G:B.Work out appropriate replies.Listening Directions:Listen to the dialogue about business center service,and dec
14、ide whether the statements below are true(T)or false(F).()1.The guest is expecting a fax from a client in Shanghai.()2.The clients name is Smith.()3.Maybe the fax hasnt got in time.()4.The guest lives in Room 908.()5.The dialogue happens in Shanghai Import-Export Company.INTERCHANGE ACTIVITIESA.Use
15、the topics below to make the requests about business center service1.typing 2.photocopying3.posting parcels 4.sending an E-mailB:Group TaskTake turns as a clerk from the Business Center to provide service.Example:Guest:Hello,would you please send an E-mail for me?Clerk:Certainly sir.May I know the E
16、-mail address please?Our charge is 5 yuan per address.Would you like to sign the bill or pay in cash?C:Class ActivityTopic:Can I help you?Purpose:Know about Business Center servicePlace:Business Center in a hotelProcedure:Each student acts both as a clerk and a guest in turn.The clerk should try to
17、make every guest satisfied.After several rounds,the guests vote for the“Best Clerk”D:Complete the dialogue between a guest(G)and a Business Center Clerk(C).C:G:.I want to send a document.C:We offer express mail service.G:Great.Id like to send it via Ups.C:.Would you please the form and your name in the column of“SENDER”?G:.C:Its ,plus 15 percent surcharge.in total,please.G:All right.Can I?C:Im afraid not.We only accept cash.G:Well,here you are.
