1、国际商务英语口语实训Module 3 Business MeetingsModule 3.1 Meeting Arrangement Module 3.2 Making Business AppointmentsModule 3.3 Market ResearchModule 3 Business MeetingsModule 3 Business Meetings He who asks is a fool for five minutes,but he who does not ask is a fool for ever.Traditional Chinese proverbIf you
2、 have an apple and I have an apple and we exchange apples,then you and I still each have one apple.But if you have an idea and I have an idea and we exchange these ideas,then each of us will have two ideas.George Bernard ShawLearning ObjectivesModule 3 Business Meetings Learn how to make arrangement
3、s for business meetingsLearn how to make business appointments in appropriate ways and appropriate language and mannersLearn how to conduct market researches and analyze market figuresBackground InformationModule 3 Business Meetings Meetings are an inseparable part of business activities.To know how
4、 to arrange a meeting and make a personal appointment is one of the important abilities for business people.However,business meetings may come in all shapes and sizes.There are the everyday meetings,board meetings,workshops,seminarsall the way up to major international conferences.And meetings can n
5、ow be face-to-face,teleconference,videoconference or online via the internet.Background InformationModule 3 Business Meetings If communication is compared to the lifeblood of an organization,then meetings are the heart and mind.Modern workplaces are built on teams.And meetings are more important tha
6、n ever.They are the places where ideas are exchanged,issues are discussed,problems are solved,and plans and strategies are made.In the following parts,Lee Chen and his colleagues in Wenzhou Thunderseal Container Fittings Co.,complete the task of arranging meetings and making appointments.Examples of
7、 market research and analysis are also illustrated.Warming upModule 3.1 Meeting ArrangementPair work A As a secretary in a company,you are going to organize an annual sales conference for next year.Discuss with your partner and decide which five are the most important arrangements you should make.Gi
8、ve your reasons.Warming upModule 3.1 Meeting ArrangementPair work A fix a time prepare materials decide the theme make the budget choose the venue draw up a seating plansinvite the delegates work out an agenda prepare a buffet lunch set up the conference room prepare some audio-visual facilitiesWarm
9、ing upModule 3.1 Meeting ArrangementPair work B Work in pairs.Have a free conversation with your partner about a meeting you have attended before.Your conversation should cover the theme of the meeting,the delegates who attended it,the conclusion reached,and your comments on the meeting.Reading inMo
10、dule 3.1 Meeting ArrangementA.Rearrange the following sentences to arrange a meetingIll do it right away.We are trying to arrange a meeting for next Tuesday.Please notify every member.Remember to prepare materials for everyone and put all the papers to be discussed into this folder.I see.Anything el
11、se?Put it into the folder,too.What about the drafts of resolutions?You need draw up a seating plan and give each person a number.Ill try my best to carry out the detailed preparation.bacfedgh Reading inModule 3.1 Meeting ArrangementB.Sentences for arranging a meetingIm trying to arrange a meeting fo
12、r next week.Mary,is everything going well for tomorrows meeting?Tom is going to attend on my behalf.I have got that presentation put together.I need a computer,a display monitor,a whiteboard,pens and an eraser.Please get prepared in advance.What issues should be discussed on the agenda?Reading inMod
13、ule 3.1 Meeting ArrangementB.Sentences for arranging a meetingPlease write the agenda on the notice board.The meeting agenda has not yet been drawn up.In addition,there are some other matters I wish to include into the agenda.We must keep each item within 15 minutes.The topics should be short and si
14、mple.Speaking outModule 3.1 Meeting ArrangementTask 1 Read the model dialogue.Pay attention to the highlighted sentences and then role-play it with your partner.Lee Chen from Wenzhou Thunderseal Container Fittings Co.is discussing about organizing a sales meeting with his colleague,Zhang Hua.Zhang H
15、ua=Z;Lee Chen=LL:Could we have a quick word about the sales conference?Z:Yes,of course.The venue is booked.L:Good.And Ive got some definite numbers now.There are 50 delegates.Speaking outModule 3.1 Meeting ArrangementTask 1 Read the model dialogue.Pay attention to the highlighted sentences and then
16、role-play it with your partner.Z:Ok,the conference room holds 70.L:We also need to know what special equipment the speakers need.What have we got,then?Z:There are simultaneous translation facilities and a video projector in the conference room.L:What about microphones and slide projectors?Z:If the s
17、peaker does need these things,wed probably have to borrow them from the hotel.What time would you like to start?Speaking outModule 3.1 Meeting ArrangementTask 1 Read the model dialogue.Pay attention to the highlighted sentences and then role-play it with your partner.L:Nine,I think.Then we can fit t
18、wo sessions in before lunch.What are we doing for lunch?Z:Theres a bar for drinks and I thought wed have a buffet.L:Do they make sit-down meals?Z:Yes.Would you prefer a sit-down meal,then?L:I think so.Z:Ok.Ill arrange it.Speaking outModule 3.1 Meeting Arrangement【Words and phrases】1.delegate n.代表2.v
19、enue n.会议场所3.simultaneous a.同步的，同声的4.facility n.设备5.a video projector 视频放映仪6.a slide projector 幻灯片放映机7.microphone n.麦克风，话筒8.session n.专题会9.buffet n.自助餐10.a sit-down meal 由侍者送上餐桌的，坐在桌前吃的一餐饭；坐式晚宴Speaking outModule 3.1 Meeting ArrangementTask 2 Short conversationsComplete the short conversations accord
20、ing to the Chinese versions given to you.Then practice the conversations with your partner.1.A:What time is the sales meeting going to begin?B:At ten oclock._（会议室你已布置好了吗?）2.A:How many people are going to attend the meeting?B:There are about twelve.And _（便笺簿没有了。）Did you set up the conference room?the
21、re arent any memo pads Speaking outModule 3.1 Meeting ArrangementTask 2 Short conversations3.A:Mr.Johnson.I came to remind you _ （今天上午9点有个会议。）B:Oh,thats right.And the general manager has asked me to report the companys sales for last year at the meeting.4.A:Maybe we should begin with a preparatory m
22、eeting this afternoon.B:Im afraid _（今天下午没空。）that a meeting is scheduled for 9 oclock this morning I will be fully occupied this afternoonSpeaking outModule 3.1 Meeting ArrangementTask 2 Short conversations5.A:Mr.Chen,shall we change the time to 2 oclock tomorrow afternoon?B:Ok,Ill tell Miss Liu _（去通
23、知部门里的其他人。）to inform other members of the department Speaking outModule 3.1 Meeting ArrangementTask 3 PresentationYour company is going to hold a meeting about promoting your products in Wenzhou market.Work in groups and discuss what preparations you should make before the meeting and why.Give a pres
24、entation on your discussion in the front of the class.Speaking outModule 3.1 Meeting ArrangementTask 4 Read the model dialogue.Pay attention to the highlighted sentences and then role-play it with your teammates.Lee Chens company has met the problem of sales declining.So he and his colleague,Yang Ji
25、an,are discussing the problem at the meeting.L:Good morning,everyone.Im glad you could all make it.Um,as we all know,there are some signs that perhaps things are slipping a little bit.So the main thing I want to discuss with you this morning is how to reverse this situation and put our company back
26、to the right track.Speaking outModule 3.1 Meeting ArrangementTask 4 Read the model dialogue.Pay attention to the highlighted sentences and then role-play it with your teammates.A:In my opinion,we should find ways to upgrade our distribution network besides developing our products.L:Whats your view,Y
27、ang Jian?B:I agree.But I think the main point is that our prices are too high.Most of our prices are not competitive in the present market.Were losing customers,even though we have a great product line.L:You mean well have to reduce our price?Speaking outModule 3.1 Meeting ArrangementTask 4 Read the
28、 model dialogue.Pay attention to the highlighted sentences and then role-play it with your teammates.B:Yes.Our competitors prices are quite lower than ours.Were being undersold by them!C:Im afraid I can not agree with you.You know,due to the rising prices of raw materials,we can only make a small pr
29、ofit at this price.Im more worried about our after-sales service.Customer satisfaction is more important than low prices,isnt it?D:Yes,thats indeed.Recently we have received many complaints about customer service.Speaking outModule 3.1 Meeting ArrangementTask 4 Read the model dialogue.Pay attention
30、to the highlighted sentences and then role-play it with your teammates.I wonder whether the recent layoffs are affecting the quality of our customer service.L:Yes,I really think we should ensure enough personnel in customer service.A:Thats what is in my mind.The present situation is unacceptable.If
31、we lose the trust of our customers,our sales volume will drop.L:Ok.Thanks for all your suggestions.Ill present them to the board of directors.Speaking outModule 3.1 Meeting Arrangement【Words and phrases】1.slip n./v.下滑2.reverse v.扭转3.upgrade v.提升4.distribution network 经销网络petitor n.竞争对手plaint n.投诉，抱怨
32、7.undersell v.低价竞争8.personnel n.人员9.layoff n.裁员Speaking outModule 3.1 Meeting ArrangementTask 5 InterpretationInterpret the following sentences to your partner.既然人都到齐了，何不早一点开始，这样大家就可以早一点走了？(right now)2.这次会议的主要目的是和大家讨论一下新产品的广告事宜。(advertising campaign)Since all of you are here,why dont we get started
33、right now so that we can leave sooner.The purpose of this meeting is to discuss with you the advertising campaign for our new products.Speaking outModule 3.1 Meeting ArrangementTask 5 Interpretation3.在目前的形势下，我认为提高售后服务质量比开发新产品更重要。(after-sales service)4.这是一类很重要的议题，所以我不希望它直到会议最后才讨论。(tackle)5.如果诸位没有其他要补
34、充的，会议就到此结束。(add,draw to a close)Under the present situation,I believe improving the quality of after-sales service is more important than developing new products.This is kind of an important issue,and I dont want it tackled at the end of the agenda.If nobody wants to add anything,we can draw the mee
35、ting to a close.Speaking outModule 3.1 Meeting ArrangementTask 6 Role playStudent A:You are a sales person of a camera company.Your cameras have poor sales in Canadian market.After a research,you find the problem existing with the advertising agency and advertising media.Now you are reporting the pr
36、oblem to your marketing manager and discussing the ways to improve advertising effectiveness.Student B:You are the marketing manager.In your discussion,you decide to use a Canadian advertising agency and choose new media like internet home pages instead of just newspapers for your advertisements.Pra
37、ctical TrainingModule 3.1 Meeting Arrangement1.Put the following sentences into correct order and act it out with your partner.Manager()a.Is everything going well for tomorrows meeting?()b.What about the microphone and speakers?()c.All the audio-visual aids ready?()d.You dont have to write down ever
38、y word.You just make a note of the topics that are discussed and the result of the discussion.()e.Now Id like you to type the chairmans special agenda which Ive written out for you.15387Practical TrainingModule 3.1 Meeting Arrangement1.Put the following sentences into correct order and act it out wi
39、th your partner.()f.Well,just have a try,and I believe you can do it well.Secretary()g.Yes,everyone has been told by external memo.()h.Yes,they are ready,too.()i.You dont want me to take the minutes,do you?Im not exactly a verbatim reporter.()j.Yes,Ive got them ready for the meeting.()k.All right.Il
40、l do my best.()l.Well,I still think its difficult.1126941210Practical TrainingModule 3.1 Meeting Arrangement2.Play your role according to the clues given in the brackets.Manager:Mary,have you finished preparing the agenda?Mary:Not yet,sir.(1)_（还有几项需要确认。）Manager:Let me have a look.Mary:(2)_（给您。）Manag
41、er:Ok.First weve got a little time for general introductions.(3)_（接着是总经理作报告。）Mary:Will our Chairman of the Board of Directors come?There are still several items that need to be confirmed.Here you are.then follows the General Managers report.Practical TrainingModule 3.1 Meeting Arrangement2.Play your
42、 role according to the clues given in the brackets.Manager:No,I dont think so.Well,(4)_（议程的下一项是萨姆作大约15分钟的展示。）Mary:Should I ask him to control the time?Manager:Yes,and(5)_（别忘了提醒他打出公司的标志。）Mary:Fine.the next item on the agenda is the demo by Sam for about fifteen minutesdont forget to remind him to pre
43、sent the logo of our company Practical TrainingModule 3.1 Meeting Arrangement2.Play your role according to the clues given in the brackets.Manager:And cross out the item of the Financial Managers report.He will not attend the meeting.Mary:Anything else?Manager:No,the other items will follow as sched
44、uled.Mary:Ok.I understand.Practical TrainingModule 3.1 Meeting Arrangement3.Acting out(1)Role playYou are one of the administrative staff of Wenzhou New Century Shoes Co.,Ltd.Your company experienced a decline of sales in recent months and you are organizing a meeting to address this problem.The mee
45、ting will be participated by all the top executives in your company.Discuss with your colleagues about how to organize the meeting.Your conversation should cover the main important preparations to be made.Practical TrainingModule 3.1 Meeting Arrangement3.Acting out(2)Game:An interesting meetingWork
46、in pairs.Each pair conducts the game by throwing a coin.If one side of the coin is facing upward,student A should describe one aspect of a meeting he/she has attended.Your description should not get away from the venue,participants,topic,accommodation and comments of the meeting.Student B is expecte
47、d to do the same if the other side of the coin is facing upward.Throw the coin by turns until one student fails to offer more description of meetings.Warming upModule 3.2 Making Business AppointmentsPair work A You are a student of Business English at Zhejiang Industry&Trade Vocational College.There
48、 are some questions you wish to discuss with your teacher,Prof.Zhang.How would you make the appointment with him?If Prof.Zhang is busy all day.How would you suggest another time for your appointment?Please simulate a telephone conversation to make the appointment.Warming upModule 3.2 Making Business
49、 AppointmentsPair work B Work with your partner and try to figure out the answers to the following questions.1.Have you ever made an appointment with someone?If yes,what was the occasion?2.How would you say if you want to invite somebody to a dinner party?3.If you cant make the time for an appointme
50、nt,how would you say?Reading inModule 3.2 Making Business AppointmentsA.Rearrange the following sentences to make it into a logical conversation.I want to set up a time to meet with you.I found something serious in our contract.I need to discuss it with you.Im sorry Im not in Beijing.Im in Guangzhou
