1、景区服务英语Unit11 InquiringI.Teaching Objectives(教学目标教学目标)：By the end of this unit,you should be able to（本节课你应该学会）1.Learn how to provide foreign friends with a guides service.（知道如何为外国友人提供导游服务）2.Learn how to communicate the tour information with foreign friends.（知道如何和外国友人交流旅游行程的相关信息）II Teaching Procedure
2、Step1 Warm up Step2 Presentation Step3 Practice Step4 Summary Step5 HomeworkStep1 Warm up Task1 Topic Introduction According to the requirement of the visitor,the travel agency should recommend the excellent guide who has rich experience.The guide should provide the detailed information about itiner
3、ary for the visitor.Task2 Warming up Activities 1.Match the words and the pictures A B C D E 1)travel agency()2)guide()3)itinerary()4)brochure()5)night scene()Task2答案 1.1)E 2)D 3)B 4)C 5)A Step2 Presentation If you are a guide,how do you introduce the itinerary to the visitor?Task3 Routine Dialogue
4、日常对话日常对话 Dialogue1:Looking For a Guide Situation:The Greens just arrive in Henan Province,they want to look for a guide to help them go sightseeing.Pre-listening questions:1.Which city are the Greens in?2.Who was recommended by Henan Branch to help the Greens?Dialogue 1答案 1.Zhengzhou city 2.Miss Liu
5、.（M:Manager G:Mrs.Green）M:China International Travel Service,Henan Branch.Can I help you?G:Can I speak to the manager,please?M:Speaking.G:Our family come from Canada.We just arrive in Henan Province.Could you recommend an excellent guide to us?M:Certainly,madam.May I have your sightseeing arrangemen
6、t?G:Sorry，Im afraid not.Henan is a strange place to us,so I have no idea about sightseeing tours.M:Oh,I see.Which city are you in now?G:Zhengzhou city.M:OK.Ill introduce Miss Liu to you.She knows English very well and she has rich experience of guiding.She is an excellent guide and can offer you goo
7、d service.G:That sounds very good.How can we contact her?M:Her telephone number is 13578902630.G:OK，I have written down it.Thank you.Goodbye.M:Goodbye.Dialogue2:Inquiring the Tours Situation:The Greens meet the guide,Miss Liu.Miss Liu introduces the tour to them.Pre-listening questions:1.How much wi
8、ll the tour cost?2.How many days will the tour last?1.About 2000 yuan RMB.2.Five days.（L:Miss Liu G:Mrs.Green）L:Excuse me,are you Mrs.Green from Canada?G:Yes.Are you Miss Liu?L:Yes.How do you do,Mrs.Green?I am a guide from China International Travel Service,Zhengzhou Branch.My name is Liu Hui.G:How
9、do you do,Miss Liu?We want some information about visiting.What tour routes are there?L:Oh,dont worry about the tours.The itinerary is listed on this brochure.Please have a look at the brochure.G:How much will the tour cost?L:You say this?Oh,about 2000 yuan RMB.G:It sounds a little expensive.How man
10、y days will it take?L:Five days.It includes eight famous scenic spots and you will be staying at the hotel for 4 days.G:Do these hotels offer breakfast?L:Yes,you can enjoy free breakfast from 6 to 9 in the morning.And at the third night you can walk along the Yellow River to enjoy the beautiful nigh
11、t scene.The price is reasonable.The tour is worth visiting.Youll have a nice trip.G:All right.Lets go.Words and ExpressionsWords and expressionsinternational ntn()n()ladj.国际的 branch brn(t)n.分支；分部manager mndn.经理；管理人员 province prvnsn.省recommend rekmendvt.推荐；介绍 excellent eks()l()ntadj.卓越的；极好的arrangemen
12、t ren(d)m()ntn.布置；安排 strange stren(d)adj.陌生的 experience ksprns n.经验 offer fvt.提供contact kntktvt.联系 itinerary atn()(r)rn.旅行日程；路线brochure brn.手册；小册子 scene sinn.情景；景象 reasonable riz()nb()ladj.公道的：合理的 worth wadj.值的 worry about 担心 have a look at 看一看 Useful sentence patterns 1.Ill introduce Miss Liu to yo
13、u.2.How can we contact her?3.We want some information about visiting.4.How much will the tour cost?5.How many days will it take?1.我将把刘小姐介绍给您。2.我们怎样联系她呢？3.我们想要知道一些关于参观的信息。4.这次行程将花费多少钱？5.它将花费几天时间？Notes：1.Could you recommend an excellent guide to us?你能为我们介绍一位优秀的导游吗？Could you recommend a good book to me
14、?你能介绍一本好书给我吗？2.May I have your sightseeing arrangement?我可以知道您的观光安排吗？May I know your name?我可以知道您的名字吗？3.Henan is a strange place to us 河南对我们来说很陌生。The woman is strange to me.这个女人对我来说很陌生。4.The itinerary is listed on this brochure.行程都列在小册子上。The addresses are listed on the notebook.地址都列在这个笔记本上。5.It includ
15、es eight famous scenic spots and you will be staying at the hotel for 4 days.（这个行程）包括8个著名的风景区，您将在旅馆住宿4天。6.And at the third night you can walk along the Yellow River to enjoy the beautiful night scene.在第三天晚上您可以沿着黄河散步，享受美丽的夜景。7.The tour is worth visiting.这个行程值得参观。The book is worth reading.这本书值得一看 Dial
16、ogue 2:Dialogue2:Paging the Backpack（广播找背（广播找背包）包）Situation:Because of Marys carelessness,she lost her backpack.The Smiths come to the tourist service center.Dialogue 2:Pre-listening questions:1.What does Mary lose when shes playing on the beach?2.Whats in Marys backpack?Dialogue 2答案 1.She loses her
17、 backpack 2.A passport,a camera,a wallet,a Visa Card and a picture of Marys daughterDialogue 2 (M:Mary S:Staff)S:Good afternoon,Madam.What can I do for you?M:Good afternoon.Because of my carelessness,I cant find my backpack.I think it is lost.There are many important things in it.Can you help me fin
18、d it?S:What things are there in it?M:My passport,a camera,a wallet,a Visa Card and a picture of my daughter.S:So many important things.You might have left your backpack somewhere.M:What should I do?Can you page it for me?S:Sure,what color is it?M:It is black.S:Dont worry.Lets look for your backpack
19、closely.“Paging a backpack,there is a passport,a camera,a wallet,a Visa Card and a picture of a girl.If you find the backpack，please send it to the tourist service center，the owner of the backpack will thank you very much.”(10 minutes later,a girl named Jane comes to the tourist service center with
20、a backpack)(M:Mary J：Jane)J:Good afternoon,I found a backpack on the beach over there.Is this the backpack you looked for just now?S:Oh，it looks like Marys backpack.Let me look at the things in it.(two minutes later),Wow,the lost things are all here.Mary，it is the right backpack you are lost.Here yo
21、u are.M:Thank you very much.S:You are welcome,but you should thank Jane a lot.Task4 Practice Plaza练习广场练习广场 1.Match the words and their Chinese meanings.have a look at 介绍 have no idea 丰富的经验 worry about 不知道 rich experience 担心 recommend 看一看 2.Complete the useful sentences 1)Could you recommend an excel
22、lent guide _ us?你能为我们介绍一位优秀的导游吗？2)_I have your sightseeing arrangement?我可以知道您的观光安排吗？3)_ can we contact her?我们怎样联系她？4)How much will the tour _?这个行程要花费多少钱？5)The tour is worth _.这个行程值得参观。3.Decide whether the following statements are True(T)or False(F)1)The Greens just arrive in Henan Province,they want
23、 to look for a guide to help them go sightseeing.()2)Henan Branch recommends an excellent guide,Miss Xiao to the Greens.()3)The tour that Mrs.Green has chosen will cost 3000 yuan.()Task4 Practice Plaza练习广场 1.have a look at（看一看）have no idea（不知道）worry about（担心）rich experience（丰富的经验）recommend（介绍）2.1)to
24、 2)May 3)How 4)cost 5)visiting 3.1)T 2)F 3)F Task5 Situational Dialogue情景会话情景会话 Role play:Make up a simple dialogue between the Smiths and the staff named Xiao Mei Situation：The Smiths want to travel to some places of interest in Luoyang.So they come to China International Travel Service in Luoyang.
25、They inquiry the tours and they would like to find an excellent tour guide.XiaoMei meets the Smiths and introduces what the Smiths need.Task6 Cultural Dissert文化甜点文化甜点The Itinerary of A 3-day Tour in HenanYour know,your stay is very short.But we have made the wonderful itinerary for your tour at your
26、 request.（但是我们旅行社已经按照大家的要求为贵团量身订制了旅程。）The 3-day tour includes Shaolin Temple in Zhengzhou and Longmen Grottoes in the accident capital of Luoyang on the first day,Qingming Riverside Landscape Garden in the ancient capital of Kaifeng on the second day and Yuntai Mountain,the World Geology Park and al
27、so National 5A Scenery Sites in Jiaozuo on the third day.（河南三日游行程：第一天参观位于郑州的少林寺和古都洛阳的龙门石窟；第二天游览位于古都开封的清明上河园；第三天游览位于焦作的世界地质公园、国家5A级景区-云台山。）So,todays route is to visit Shaolin Temple in the morning,and Longmen Grottoes this afternoon,then come back to Zhengzhou.At about 7:30pm,we will arrive in Zhengzhou.Im sure youll have a wonderful stay here.Step4 Summary What can you get from this lesson?Step 5 Homework Make a simple dialogue about Task 5 and act out the dialogue in pairs after class
