1、Unit 4Ill have to have my cell phone replaced.lecturer:It is the wrong size.It is stained.Some components are missing.Look&matchA dialogue Name of the customer:Problem:something wrong with the _Time of purchase:solution:p replacep refundp otherCompleteStructurenhave/get+n.+done12n Im sorry for+n.nbe
2、 under guarantee nthere seem to be+n.words or phrasesChinese meaningswords or phrasesChinese meaningshave.replacedunder guaranteebatterydisappointedcell phonequalitymake a chargeinconviniencepowerexchangelastreceiptwords or phrasesChinese meaningswords or phrasesChinese meanings把.换了在质保期内电池失望的手机质量，品质
3、充电不便电量交换；调换持续，续航收据Adverbial1.I attended an English course so that I could improve my speaking.2.He looks tired and sleepy because he stayed up very late last night.3.Since he cant answer this question,wed better ask someone else.4.We are here to tell you the good news.5.He got a prize for finding th
4、e most mistakes.6.He speaks so fast that no one can catch him.7.He worried so that he couldnt sleep.8.He is working hard in order to pass the examination.=He is working hard in order that he can pass the examination.9.It is such nice weather that I would like to go to the beach.Words or Phrases for
5、PurposeWords or Phrases for ResultWords or Phrases for ReasonWords or Phrases for PurposeWords or Phrases for ResultWords or Phrases for Reasonso thatso.that.becausetoso thatsincein order to such.that.forin order thatExercise1.The teacher spoke loudly _ the students could hear him clearly.A.thatB.su
6、chC.so that D.in order to2.They develop their skills _ they can do things better and better.A.so thatB.such thatC.since D.in order to3.-Is everyone here today?-No.Tom is at home _ he has got a bad cold.A.becauseB.so thatC.in order that D.to4._ it was difficult to make her dream come true,_ she gave
7、up.A.Though;yetB.Though;butC.Because;so D.Because;/5.Run as fast you can now _ you can catch the early bus.A.so thatB.orC.because D.ifExercise6._ we have no money,we cant buy it.A.WhatB.SinceC.That D.By7.We practiced speaking English every day _ we could serve at the International Fair.A.ifB.soC.in
8、order thatD.that8.The meeting is _ important that you mustnt miss it.A.veryB.suchC.so D.too9.The book was written in _ easy English _ even primary school students could understand it.A.so;thatB.such;thatC.too;to D.very;that10.-You study _ hard _ youre sure to pass the exam.-Thank you for saying so.A
9、.enough;toB.as;asC.so;that D.such;thatA letterA letter1.Making a complaint.2.Discussing a project with a business partner.3.Expressing gratitude.4.Dealing with customers complaint.If you were a manager,would you agree to give a discount to the customers?why or why not?If you were the manager,what wo
10、uld you do to avoid such inconvenience to customers in the future?Open QuestionsSolutions:1.2.What is the letter for?Problem:Reason:DiscussionA letterA letterpurposebackground&problems result&solutionBackground&Problemspast tenseResult&Solution1.have/get.replaced/refunded2.give(10%)discountEndHope y
11、ou understand our/my request.Purpose1.I am writing to complain about./that.2.I am writing to express my dissatisfaction about.3.I feel sorry to trouble you but I m afraid I have to make a complaint about.AnalysisoneMary 在网上买了一双鞋子，但是颜色是错的。two她想买双白色的，但是卖家发了一双黑色的给她。three她想把这双黑色的鞋子换成白色的，同时希望卖家赔偿她运费（shipping）four希望卖家能理解她的要求。TaskTHANKYOU2017
