1、Hotel English 10Unit 10 Maintenance Serviceknow the procedure of maintenancemaster expressions and sentences of dealing with maintenance servicesmake some situational dialogues about maintenance services123Objectives:After finishing this unit,you will be able to:Unit 10 Maintenance ServiceSection A:
2、Warming up 1.Are you familiar with the following equipments?Identify the following pictures,using the words or phrases below._F_ A.switch B.shower head C.air conditioner D.table lamp E.curtain F.door handleADCEB_Unit 10 Maintenance ServiceSection A:Warming up2.Do you know what the following people d
3、o?Match the names of the career with the corresponding pictures.A carpenter B.air conditioning mechanic C.electrician D.plumber F.computer repairman E.bricklayer _ACDFEB3.Discussion:Suppose you are a repairman in a hotel,what should you when you are required to deal with maintenance services?You can
4、 discuss with your partners.Unit 10 Maintenance ServiceUnit 10 Maintenance ServiceSection B:ListeningTask 1 Ask&Answer Listen to the conversations between 5 hotel guests and receptionists.Choose what each conversation talks about.the internet the water tap the toilet the air-conditioner the TV Guest
5、 1 Guest 2 Guest 3 Guest 4 Guest 5 Unit 10 Maintenance ServiceTask 1 (M:maintenance man G:Guest)Dialogue1:G:The water tap drips all night long.I can hardly sleep.M:Im sorry to hear that.Some part needs to be replaced.I will be back soonDialogue 2:G:Im afraid theres something wrong with the TVThe pic
6、ture is wobbly.M:I will fix it right away.Dialogue3:G:There seems to be something wrong with the toilet.It doesnt flush.M:Let me see.Oh,its clogged.Dialogue 4:G:I cant log onto the Internet.R:Please wait for a little while.Ill check it out right nowDialogue 5:G:I checked in a couple of hours ago and
7、 the air-conditioner wont work.M:Im so sorry,sir.Let me see what I can do about it.Section B:ListeningTask 2.A guest made a call to ask for a maintenance.A repairman came to the room to deal with it.Listen to the dialogue for two times and finish the chart with the information you hear.Section B:Lis
8、teningUnit 10 Maintenance ServiceWhats the trouble?_Whats the solution?_ The remote control doesnt work.The guest cant adjust the temperature Replace old batteries with new ones.Unit 10 Maintenance ServiceTask 2 Script (M:maintenance man G:Guest)M:May I come in?G:Come in,please.M:Im from the Mainten
9、ance Department.Did you call us?G:Yes.The air conditioner is not working properly.M:Whats the problem?G:The remote control doesnt work.I cant adjust the temperature.M:Let me have a look.I think the batteries should be changed.Let me replace them with new ones.Now,its working.Please have a check.G:Th
10、ats good.M:Is there anything else I can do for you?G:No,thanks.M:If you have any problem,just call us.Have a good night!G:Good night.Section B:ListeningSection C:SpeakingDialogue 1 Maintaining the ToiletM=maintenance man G=guestA:Maintenance man.May I come in?B:Come in,please.A:Whats the trouble?B:T
11、he toilet doesnt flush.Its overflowing.A:Let me see.Oh,its clogged.Ill deal with it at once.G:How long will I have to wait?M:It will be all right in a minute.You may have a try.B:Yes,its working now.Thank you.A:Youre welcome.Anything else I can do for you?B:The water tap drips all night long.I can h
12、ardly sleep.A:I m very sorry,sir.Some part needs to be replaced.I ll be back soon with a new one.Unit 10 Maintenance Servicemaintenance/mentnns/n.维持，保养 toilet/tlt/n.洗手间,坐便器；flush/fl/v.把冲下(抽水马桶)overflowing/vfln/adj.溢出的，过剩的clog klg v.阻碍；堵塞 tap/tp/n.龙头，阀门deal with 处理 in a minute 马上，立刻The toilet doesnt
13、flush.Its overflowing.马桶不下水，要溢出来了。The water tap drips all night long.I can hardly sleep.水龙头一直滴水，我无法入睡。Ill be back soon with a new one.我去取零件一会就回来。Section C:SpeakingUnit 10 Maintenance ServiceSection C:SpeakingDialogue 2 Opening the safe T:Technician G:GuestT:Im a technician from Maintenance Departmen
14、t.I was told something was wrong with the safe.How can I help you?G:Yes.I cant open the safe.I have some documents inside it.T:Just put in the six-digit password you have set and the safe will open.G:I have entered the password three times,but couldnt open it.T:Is the password right?G:I think its co
15、rrect,but Im not sure.T:Would please reenter the password?G:Okay.T:The passwords you entered dont match.G:What should I do?I badly need the documents.Unit 10 Maintenance ServiceT:Would you like me to open it?G:Yes.Go ahead.T:May I see your ID card?G:Sure.Here you are.T:Would you wait for a moment?Il
16、l go and get the master key to open it.G:Please be back as quickly as you can.T:I will.Here is the master key.Let me have a try.The safe is open!G:Thank you very much indeed.This is for youT:Oh,no.We wont accept tips,but thank you,anyway.Wish you a nice stay with us.Section C:SpeakingUnit 10 Mainten
17、ance ServiceSection C:Speakingtechnician teknn n.技术人员 safe sef n.保险箱，保险柜document dkjumnt n.证件，公文password p:sw:d n.密码，口令six-digit password 六位数字密码 the master key主密钥，控制钥匙Just put in the six-digit password you have set and the safe will open.输入您设定的六位数字密码，保险箱就会打开。The passwords you entered dont match.您输入的
18、密码不正确。Unit 10 Maintenance ServiceSection D:ReadingPre-reading questions1.Who carry out the maintenance service in a hotel?2.What are the main duties of the maintenance staffs?To keep guest rooms in order a hotel should offer room maintenance service which is usually carried out by housemen,floor hou
19、sekeepers and engineering staffs.Housemen are employees who provide each room a thorough cleaning periodically.The floor housekeepers check and approve the housemens work and make periodic inspections of the physical condition of all rooms on their floor,in case there is any serious damage,such as l
20、eaking or broken taps,out-of order lamps,broken toilet seats,improper operation of air-conditioning units,and so on.译文译文Unit 10 Maintenance ServiceMaintenance ServiceSection D:Reading If there is any damage in a guest room,engineering staffs should set to work.The engineering staffs are the painters
21、,plumber,electricians,carpenters or any kind of technicians.They have two distinct areas of responsibility.The first is to provide the hotel on a day-to-day basis with the utility services required for its proper operation-electricity,hot water,steam,air conditioning,and other services.Second,they a
22、re responsible for repairing damaged equipment,furniture,electrical equipment,plumbing and lighting fixtures,painting rooms and public areas,patching carpets,etc.In fact,many hotels may find it economical to use outside contractors for many maintaining jobs.Besides,some hotels,particularly those in
23、the resorts,have exterior grounds that must be maintained as carefully as the interior,so the maintenance staffs also water lawns,cut grass,tend flowers,shrubs,and trees,and carry out other necessary tasks.Unit 10 Maintenance Service 译文译文 Unit 10 Maintenance Service维修服务维修服务 为了保持酒店客房的整洁，酒店应该提供维修服务，这些
24、工作通常由客房服务员、客房管理员或者工程人员完成。客房服务员是定期为每个房间提供彻底清扫服务的雇员。楼层客房管理员检查或者评定客房服务员的工作，定期检查所在楼层房间的状况，以防万一有任何损坏，如漏水、水龙头爆裂、灯具故障、马桶盖坏掉、空调操作不当等。如果客房有任何损坏，工程人员就开始工作。工程人员包括油漆工、水暖工、电工、木工或者其他技师。他们有两个不同的责任领域。第一，为酒店提供日常的正常使用所需要的恰当操作-电、热水、蒸汽、空调、或者其它服务。第二、他们负责维修损毁设备、家具、电子设备、安装管道和灯具，油漆房间和公共区域，修补地毯等。实际上，许多酒店发现，把很多维修工作外包是很经济的。另外
25、，很多酒店，特别是那些在度假胜地的酒店，外面的地面和内部的地面一样需要仔细的维护，所以维修人员还为草坪浇水、剪草、护理花草树木、并完成其它必要的任务。Section D:ReadingExercises I Please mark down the right description of maintenance service.Unit 10 Maintenance Service1.()Housemen give the equipment of every room a thorough cleaning periodically.2.()Housekeepers check physi
26、cal conditions of all rooms on their floor.3.()Housemen are in charge of room cleaning every day.4.()Maintenance service is offered by housemen,floor housekeepers and maintenance staff.5.()Maintenance staffs include painters,plumber,electricians,carpenters and other technicians.6.().All maintenance
27、job is done by maintenance staff in a hotel.7.()Maintenance staffs are only responsible for equipment of interior places of a hotel.TTTTTFFSection D:ReadingUnit 10 Maintenance ServiceII Match the expressions on column A with their meanings on column B.A B1.maintenance service ()A.在日常基础上2.utility ser
28、vice ()B.做定期检查3.engineering staff ().C.客房实际情况4.make periodic inspection()D.有故障的灯具5.physical condition of guest room()E.公共服务6.out-of order lamps ()F.操作不当7.improper operation ()G.维修服务8.on a day-to-day basis()H.工程技术人员GEHBCDFASection D:ReadingIII.Fillintheblankswiththeproperformsofwordsorexpressionsgive
29、ninthe box.tend distinct inspection complete out of ordermaintenance periodically approve in case economicalUnit 10 Maintenance Service1.The school pays for heating and the _ of the buildings.2.The bell _ ever since I was here.3.Meetings are held _ to monitor(监督)progress on the case（案件）.4.We were in
30、 _ agreement.5.I told my mother I wanted to leave school but she didnt _.6.Would you mind pointing out your luggage for_.7.Heres some money _ you should need it.8.There was a _ smell of gas.9.Its more _ to use gas than coal.(煤炭)10.He_ the flower beds that he has planted in the driveway.maintenanceha
31、s been out of orderperiodically complete approveinspectionin casedistincteconomicaltendsSection E:Competence Development Task 1 Writing The following is a maintenance sheet of the hotel engineer department.Fill the form with the dialogue.A：HousekeepingCan I help you?B：Yes，there seems to be something
32、 wrong with the toilet.A：Well send someone to repair it immediately.Whats your room number，please?B：1287A：May I come in?B：Come inA：Whats the trouble?B：The toilet doesnt flush.A：Let me seeOh，its cloggedIts all right now.You may try it.B：Yes，its working now.Thank you.A：Youre welcome.Unit 10 Maintenanc
33、e ServiceUnit 10 Maintenance ServiceSection E:Competence Development Maintenance Sheet Place Date Maintenance Item Materials Used Start time Completion time Check&Acceptance service attitude excellent good badmaintenance quality excellent good badspot clearing excellent good bad Remarks The toilet d
34、oesnt flush Room 1287 toiletSituation A Student A:You are Mrs.Lee in Room 1722.Call Housekeeping because the shower head in your room is clogged up.Student B:You are a housekeeping clerk.Answer the phone and tell her you will send up a repairman at once.Situation B Student A:You call housekeeping fo
35、r help because you have a severe stomachache.Student B:You are a housekeeping clerk.You answer the phone and tell the guest you will ask the doctor to see her in no time.Section E:Competence DevelopmentUnit 10 Maintenance ServiceSection F:TipsUnit 10 Maintenance Service酒店维修人员须知酒店维修人员须知1.维修人员在接到报修电话或
36、接到维修单时，应礼貌用语，问清部门、地点、故障原因、种类、现象等；凭报修单进行维修，特殊情况可先维修，然后补报修单。2.到客房，请服务员开门，进入客房后，如有客人应主动与客人打招呼，说明来意征得客人同意后方能进行维修；如无客人，应在门外悬挂“正在维修”或“维修中”等提示牌。3.在维修中需要移动客人物品时，应征求客人同意请客人自己拿开，客人不在时，应请服务员帮助拿开，并迅速修复。4.维修完工，要试用一次，看是否已维修好，并清理好现场，告知客人维修完毕，请客人试用。客人满意后，说“对不起，打扰您了”后，离开客房，并轻声关门。Section D:Readingthorough r adj.彻底的，全
37、面的，充分的A thorough brushing helps to freshen up your mouth.彻底刷牙有助于口气清新。periodically prdkl adv.周期性地；定期地，偶尔 Police were periodically patrolling the area.警察定时在这一地区巡逻。approve pru:v vt.&vi.赞成，同意,为提供证据 Her parents did not approve of her decision.父母不赞成她的决定。Unit 10 Maintenance ServiceSection D:Readingphysical
38、 condition fizikl kndin物理状态；实际条件 Several years later his physical condition was much worse.几年后他的身体状况变得更加糟糕。in case in keis假如；以防；万一；假使He kept his voice low-pitched in case someone was listening.他把声音放低以防被人听见。out-of order无序的，有故障 The telephone was out of order,but is functional now.电话刚才坏了,但现在可以用了.Unit 1
39、0 Maintenance ServiceSection D:ReadingUnit 10 Maintenance Servicedistinct dstkt adj.明显的，清楚的；有区别的；确切的 The lighthouse beam was quite distinct in the gathering dusk.灯塔的光束在渐浓的暮色中清晰可见。utility services 公用服务设施；临时公用设施；公用设施；Cooperative farms:engaged in agricultural production,marketing,supply,and utility services.一一合作农场:经营农业生产、运销、供给及利用等业务economical i:knmkl adj.节约的；经济的；合算的 Fans of electric cars say they are clean,quiet and economical.电动汽车迷们说，电动车清洁、无噪音而且经济。
