1、 Kaiser Permanente|For Internal use only Communication StylesAdd Presenter Information hereDateCommunication Styles Kaiser Permanente|For Internal use only|2Verbal CommunicationWhat are characteristics of effective verbal communication?Click each highlighted area of the picture to review.Communicati
2、on Styles Kaiser Permanente|For Internal use only|3VocabularyVerbal CommunicationWhat are characteristics of effective verbal communication?Click each highlighted area of the picture to review.Communication Styles Kaiser Permanente|For Internal use only|4VocabularyVerbal CommunicationWhat are charac
3、teristics of effective verbal communication?Click each highlighted area of the picture to review.Intonation PacingCommunication Styles Kaiser Permanente|For Internal use only|5VocabularyVerbal CommunicationWhat are characteristics of effective verbal communication?Click each highlighted area of the
4、picture to review.Intonation PacingTimingRelevanceCommunication Styles Kaiser Permanente|For Internal use only|6VocabularyVerbal CommunicationWhat are characteristics of effective verbal communication?Click each highlighted area of the picture to review.Intonation PacingTimingRelevanceClarityCommuni
5、cation Styles Kaiser Permanente|For Internal use only|7Click here for bug details Drawing Bugs:Exercise on ClarityCommunication Styles Kaiser Permanente|For Internal use only|8 Drawing Bugs:Exercise on ClarityClick here for bug details Communication Styles Kaiser Permanente|For Internal use only|9No
6、n-Verbal Communication FactorsCommunication Styles Kaiser Permanente|For Internal use only|10Non-Verbal Communication Category 1Category 2Category 3Click Category 1 for detailsCommunication Styles Kaiser Permanente|For Internal use only|11Non-Verbal Communication Category 1Category 2Category 3Click
7、Category 2 for detailsCommunication Styles Kaiser Permanente|For Internal use only|12Non-Verbal Communication Category 1Category 2Category 3Click Category 3 for detailsCommunication Styles Kaiser Permanente|For Internal use only|13Non-Verbal Communication Category 1Category 2Category 3Communication
8、Styles Kaiser Permanente|For Internal use only|14Active Listening Exercise Listening Techniques Slide header:Communication TechniquesClick Exercise button for detailsActive listeningRestatementReflectionAsking questionsCommunication Styles Kaiser Permanente|For Internal use only|15Active Listening E
9、xercise Listening Techniques Slide header:Communication TechniquesExercise content goes hereCommunication Styles Kaiser Permanente|For Internal use only|16False reassuranceGiving advice and makingdecisionsQuestions that put the learner on the defensiveStereotypingCommunication Barriers Gender Roles
10、Emotional State Environment creating a caring of trustCommunication FactorsInfluencing Factors Communication Styles Kaiser Permanente|For Internal use only|17Communication Styles Kaiser Permanente|For Internal use only|18Communication ChallengesShy,quiet PrecepteeOver-confident PrecepteeCommunication Styles Kaiser Permanente|For Internal use only|19Communication Styles Kaiser Permanente|For Internal use only|20ConclusionCommunication is an ESSENTIAL skillIt is not only what we say that is important,but HOW we say it that can make a difference.Presence and mindfulnessAppreciative inquiry
