1、Trends In Enterprise Mobility:Convergence of Mobile Business and Web ServicesSoftware&Information Industry Association BriefingMay 16th 2002Nicholas D.EvansEmerging Technology SolutionsKPMG Consulting,Inc.(972)373-7429 Page 1AgendanEmerging Technologies at KPMG ConsultingnState of the Enterprise Mar
2、ketIT Trends Converging on BusinessDrivers and Barriers to AdoptionnMobile Business&Web ServicesConvergence ScenariosBest PracticesnContacts&Further ReadingnQ&APage 2About KPMG Consulting,Inc.Our Partners are LeadersKPMG Consulting has more than 50 strategic alliances with leading eBusiness solution
3、 providers-partners such as:Sun MicrosystemsCisco Systems FedEx Corporation Our Philosophy Ensures SuccessKPMG Consulting professionals live our philosophy of delivering outstanding client value by combining real-world,industry-relevant experience with innovative uses of technology.One of the Worlds
4、 Largest Consulting FirmsKPMG Consulting employs 10,000 people and serves more than 2,500 clients in both the public and private sectors.Headquartered in McLean,Virginia,we have principal offices in 16 countries on four continents.First Big IPO of 2001KPMG Consulting became public corporation on Feb
5、ruary 8,2001NASDQ symbol:KCINOur Business is eBusinessOur core service offering is end-to-end eBusiness integration.This offering encompasses:Supply Chain Business and Technology Strategy Trading Partner Integration and Exchanges Integration and On-Boarding Integrated Enterprise Operations Systems a
6、nd Technology Integration Network Solutions and Web Architecture Outsourcing Strategy and Processes Internet Strategy/Branding Customer Care Online Training Page 3Wireless Solution OfferingsKPMG Wireless SolutionsnreadySetGO!mobileSuccess roadmap to gain new ROI by applying wireless and mobile compu
7、ting technologynR2i MobileProvides clients with a methodology for implementation of Wireless solutions for their organization utilizing pre-defined reference architectures designed to achieve a fast implementation of a solution which focuses on solving real-world business problems.nWireless LANs Pro
8、vides clients with the design and implementation of WLANs targeted at achieving business value.More focused on the integration with applications running on WLANs than on just the implementation of the WLANs themselvesnTransaction PlatformsProvides clients with the strategy,design and implementation
9、of Transaction Platforms targeted at specific industry verticals.Key characteristics of these solutions are that they focus specific solution aspects which are required to complete transactions.Among these key solution aspects are Security,Mobile Wallet,Transaction Processing,and Scalability.Wireles
10、s Transaction PlatformsStrategySystemIntegrationEnablementRoadmapTransactionsAccessNetworkPage 4Emerging Technologies at KPMG ConsultingThe charter of the Emerging Technology Solutions practice is to keep KPMG Consulting in step with emerging and“disruptive”technologies byCoordinating the identifica
11、tion of emerging technologies that are strategic to the business of our clientsIncubating the highest priority technologies within KPMG Consulting so that they can mature andLaunching them as either new core solution offerings or key differentiators for our existing solutionsPage 5Emerging and Disru
12、ptive TechnologiesSome of these emerging and disruptive technologies will improve businessprocesses,others have the potential to reshape entire industriesThe“Map”positions technologies according to the level of impact when deployed and the level of penetration Business ImpactReshape IndustriesReshap
13、e Business ProcessesImprove Business ProcessesBusiness Penetration by 200310%20%30%40%50%60%70%80%90%Wireless Web*mCommerce*Web Services*Voice-over-IP*Enterprise Portals*Enterprise Instant Messaging*ASPs*P2P*Wireless LANEmbedded Tags*Natural Language Interface *Source:ITExpo,2001Page 6Solution Radar
14、Large MarketModerate MarketSmall MarketBPPMWeb ServicesPeer ServicesWireless Infrastructure MgmtReal-TimeM-CommerceFY04+FY04+FY05+FY05+FY 02-03LinuxBPOBroadbandPotential Market SizeBPMEmbedded SystemsSecurityWeb ServicesPeer Services&CollaborationReal-Time EnterpriseBusiness Process Management(BPM)B
15、usiness Process Performance Management(BPPM)SecurityEmbedded SystemsLinuxWireless Infrastructure ManagementM-CommerceBroadbandBusiness Process Outsourcing(BPO)Page 7IT Trends Converging on BusinessMobile Business is just one of several technology trends creating the opportunity for business agility
16、and competitive advantagenNext generation infrastructure technologies such as real-time computing,embedded systems,web services,peer services,and wireless/mobile are best implemented and approached in a holistic manner that exploits the benefits of eachnThey are closely inter-related.and often mutua
17、lly required.for example.Web services enable anytime,anywhere access to information and transactions on any device and any platformWeb services brings new development and deployment paradigms to enterprise software and to electronic businessMobile business brings new access paradigms to enterprise s
18、oftware and to electronic businessWireless/mobile is becoming a key node for digital services/web services transactions and processesPage 8Mobile Business&Web ServicesM-Business DriversnAnytime,anywhere mobile access to enterprise processes and informationnIncreased revenuesnIncreased customer satis
19、faction and retentionnReduction of costs nImproved efficiencies and productivitynReduced cycle timesnAbility to make faster and more informed decisionsnDifferentiation from the competitionnImproved data accuracyWeb Services DriversnSoftware as a service movementn“Unbundling”of enterprise processes v
20、irtual enterprisenReduction of complexitynMigration towards real-time enterprisenReduction of cost for development effortsnInteroperability across heterogeneous devices and applicationsnLoosely-coupled integration that can accommodate changes to business processTrendEnterprise TrendsWeb ServicesMobi
21、le BusinessBack To Basics EnterprisePerformance improvement and cost takeoutYesYesVirtual EnterpriseOutsourcing of non-core competencies,software as a serviceYesYesUbiquitous EnterpriseIncreasing user mobility and accelerated pace of workYesYesReal-Time EnterpriseNeed for timely access to business-c
22、ritical applications and informationYesYesPage 9 Enterprise production implementations CRM,SFA,SCM,Business Intelligence Advanced Devices Telematics Location-Based Services Widespread Enterprise Production Implementations Multi-modal interfaces Context Aware Artificial Intelligence RFID(“Bits and At
23、oms”)M-CommerceStrategyExecution412ViralEnterprise Mobility Trends&Timeline Enterprise education/research Hype around the“Wireless Web”Mostly consumer focused WAP Stocks,News,Weather Enterprise pilots in e-mail,PIM,CRM/SFA Early strategy formulation Wireless Middleware WASPs Unified Messaging Enterp
24、rise strategy formulation Digital Services 3G Production Deployments WLAN Adoption barriers are removedEducation2005+Late Majority 2003Early Majority2002“Chasm”2001Early Adopter1999-2000PioneerEnterprise Production Deployments of Wireless DataPage 10Wireless Data ExamplesnTodays enterprise landscape
25、 in terms of wireless and mobile deployments.nSupply SideOver-abundance of wireless middleware vendorswe expect consolidation and return to prominence of the major players such as IBM,Microsoft and OracleIntelligent new solutionsfor example,wireless infrastructure management from companies such as m
26、Formation TechnologiesElimination of barriers to adoptionfor example,recent 3G announcements from companies such as Sprint PCSnDemand SideStrategy formulationvalue proposition and business case developmentPilotspaving the way for process and behavior change required to exploit wireless and mobile so
27、lutionsImplementation by early adoptersfor example InfoWave and American UniversityPage 11Wireless Data ExamplesnAmerican UniversityAmerican University asked KPMG Consulting to conduct a detailed study and pilot to determine the viability of offering wireless voice and data service to students,facul
28、ty and staff.The KPMG Consulting team combined market research,financial analysis and competitive analysis to evaluate and validate the opportunity.KPMG Consulting then helped the client select vendors and conduct a two month pilot of a wireless voice and data system.The successful conclusion of the
29、 pilot validated the wireless strategy and proposed wireless network.On May 1,2002,American University announced their plans to implement campus-wide,the wireless system to handle voice,data and messaging.InfoWaveInfowave develops software that allows mobile and disparate workforces to access corpor
30、ate networks using wireless devices.To support its rapid and dynamic growth,the client wanted to implement a CRM solution to provide more accurate,up-to-date customer information to its sales force and channel partners.The wireless CRM solution was deployed to end-users within sales(inside and regio
31、nal),marketing,product management,customer service,corporate communications,investor relations and to the executive team.The solution provided users with real-time,read/add/update functionality while connected wirelessly.Within a standard web browser on their mobile device,users have real-time visib
32、ility into the entire prospect/customer profile.Some of early ROI metrics include:Improved Productivity(sales cycle reduction of 50%,improvement of lead receipt to response by 100%)Reduction in Operating Costs(reduction in partner-related costs by 50%,more effective use of marketing expenditures)Gai
33、n in Market Share(increase in customer base by 20%)Improvement in Bottom Line(increase in customer-paid installations by 300%)eCustomer World Golden Award 2001 for excellence in its Mobile CRM Solution categoryPage 12Whats Needed?What will aid enterprise adoption of Mobile Business and Web Services?
34、Improved economic climate and industry maturityFocus on business benefits not technical distractionsCompelling value propositions for enterprise adoptionSolutions that accommodate todays limitations in devices,standards,bandwidth and coveragePioneers and early adopters generating success stories and
35、 ROI storiesSerious pilots with clear objectives and not“science fairs”Carefully executed strategies and deployments that leverage synergies between these emerging and disruptive technologiesFundamental understanding that emerging technologies are the next competitive advantagePage 13Mobile Business
36、&Web ServicesIndustry ScenariosExamples of where mobile business and Web services can be applied in combination to solve enterprise requirementsBest PracticesRecommendations for enterprises when considering the convergence of mobile business and Web servicesPage 14Industry Scenarios ChemicalsCreatin
37、g the Real-Time Enterprise Mobility and Business Process Performance Management(BPPM)A chemicals company using wireless and mobile devices as part of a business process performance management system tied to sales and field operations.Benefits/ObservationsMobile devices help to move to the required l
38、evel of visibility and access to informationProvides sales force with alerts related to sales opportunities(leads)and sales exceptions(customer purchasing patterns out of limits,inventory unavailable,logistics issues)Management by exception mobile device becomes a business device monitoring the busi
39、ness activities and key performance indicatorsMobile devices provide an alert mechanism for faster response to business process exceptionsApplication integration accomplished via Web servicesPage 15Industry Scenarios-CommunicationsCreating New Revenue Streams-Delivery and Integration of Digital Serv
40、ices A mobile handset manufacturer moving into digital services such as downloadable ring tones has two challenges payload delivery to the device and back-end integration with wireless carrier billing systems.Benefits/ObservationsMobile devices are the end point for the payload delivery effectively
41、serving as the subscriber for Web servicesNew integration techniques such as Web services can help to speed integration and reduce costs of connecting into back-end carrier billing systemsWireless Internet value chain is enhanced via web services complexity is reduced and open standards help to fost
42、er inter-connection of value chain participantsPage 16Industry Scenarios-SoftwareCreating New Services Mobile platforms climbing up the stack incorporating Web services-based applications A wireless middleware vendor moving up the stack via acquisition of a vendor in the field force automation space
43、.They are adding workflow on top of their basic transcoding engine and supporting standards such as SOAP both in the development environment and the runtime environment.Benefits/ObservationsMobile business technologies are becoming embedded into all applicationsAll applications are gaining web servi
44、ces functionality as software moves towards the software as a service(SaaS)modelResult will be that most software will have mobile functionality and web services functionality as key infrastructure elements that support the business functionalityPage 17Industry Scenarios-ManufacturingSupply Chain Vi
45、sibility Mobile devices and web services for speeding vendor quality managementWithin the supply chain,information on the quality of goods received at a warehouse is recorded on a PDA with wireless connectivity.The results are transmitted to a real-time system,coupled with web services integration t
46、o partner systems,in order to manage vendor quality.The real-time nature of the information flow helps reduce cycle times and increase productivity compared with more traditional batch-orientated processes.Information captured electronically at the point of activity also eliminates the need for dupl
47、icate data entry in the back office,hence improving data accuracy.Benefits/ObservationsMobile devices help to ensure data accuracy and information capture at the point of business activityReal-time systems help to ensure zero latency from data collection at the warehouse to integration and reporting
48、 to partner systemsWeb services help to ease integration with multiple partner systemsPage 18Take a Holistic Approach1)Dont consider Mobile Business or Web Services in a vacuumMobile Business:Additional channel that enhances existing channels.Just as E-Business becomes embedded in the business so wi
49、ll M-BusinessWeb Services:Emerging technologies can also play a role web services,peer services,embedded systems(machine-to-machine)Business ImpactReshape IndustriesReshape Business ProcessesImprove Business ProcessesBusiness Penetration by 200310%20%30%40%50%60%70%80%90%Wireless Web*mCommerce*Web S
50、ervices*Voice-over-IP*Enterprise Portals*Enterprise Instant Messaging*ASPs*P2P*Wireless LANEmbedded Tags*Natural Language Interface *Source:ITExpo,2001Mobile Business&Web Services Impact:Along with web services,M-Business technologies represent another emerging technology category that has the poten
