1、7 Habits of Highly Effective PeopleAgendaThe Seven Habits An OverviewPrivate VictoryHabit 1:Be ProactiveHabit 2:Begin with the End in MindHabit 3:Put First Things FirstPublic VictoryHabit 4:Think Win/WinHabit 5:Seek First to Understand,Then to Be UnderstoodHabit 6:SynergizeRenewalHabit 7:Sharpen the
2、 SawOverviewNot a quick fix programA Process of personal and interpersonal growth and developmentRequires continual best efforts and patienceResultsIncreased capacity to achieve your personal and career goalsDeep long lasting,healthy relationshipsWhat is a habit?Intersection ofKnowledge What to do a
3、nd how to do it?Skill The ability to do itDesire Motivation side.The Want to Do itCharacter Ethic vs.Personality EthicCharacter EthicDevelop from Inside outBased on principles such as integrity,humility,courage,justice.Resulting in strong roots in a personPersonality EthicSuperficialFocuses on“How t
4、he world sees me?”as compared to“Who I really am”?Maturity ContinuumParadigms and Principles ParadigmsThe way we see,understand,and interpret the world Implicit assumptions of our life.More important than attitude or behaviorExample:Become a support manager View of the world changesPrinciplesSelf ev
5、ident Eternal Natural LawsPrinciples of Effectiveness-Integrity,humility,courage,justice,patience,simplicity,forgiveness,tolerance.Superb Results:Align our paradigms with principles of effectiveness.When we understand these principles,they empower and enable us.Eg:As a DRE,you exercise courage,patie
6、nce,integrity in dealing with the customer,then you have control over the caseFundamental Structure of the habitsOur results are affected by our paradigms and behaviors.As we work on them in light of principles,we can establish new habits and thereby change the results we achieve.Each of the 7 Habit
7、s are based on:A Principle of effectivenessAn effective Paradigm(see)that is aligned with the principleBehavior(do)that produces an effective result(get)Fundamental Structure of the habitsSeeDoGetParadigmBehaviorResultPrincipleWhat is Effectiveness?Effectiveness is getting superb results today(produ
8、ction)in a way that allows us to get those results over and over again(production capacity).It is P/PC Balance.Production Capability(PC):Maintaining,preserving,and enhancing the resources that produce the desired results.(Resources for ones job can be:physical,financial,human,and technological)Produ
9、ction(P):The desired results.AgendaThe Seven Habits An OverviewPrivate VictoryHabit 1:Be ProactiveHabit 2:Begin with the End in MindHabit 3:Put First Things FirstPublic VictoryHabit 4:Think Win/WinHabit 5:Seek First to Understand,Then to Be UnderstoodHabit 6:SynergizeRenewalSharpen the SawHabit 1-Be
10、 ProactiveThe Habit of ChoiceSeeDoGetParadigmIneffective:I am a product of my circumstancesEffective:I am a product of my choicesBehaviorPause and respond based on principlesUse proactive languageExpand your Circle of InfluenceBecome a transition personResultIncreased influenceMore self-awarenessGre
11、ater initiativeBecoming the creative force of your lifePrincipleI am free to choose and am responsiblefor my choicesHabit 1 Be Proactive“You are the programmer”BehaviorPause and Respond Based on Principles:Reactive Behavior:Allow outside influences(moods,feelings,circumstances)to control my response
12、.Proactive Behavior:Use my freedom to choose my response based on principles and desired results.My freedom to choose expands as I wisely use the space between stimulus and responseHabit 1 Be ProactiveBehaviorUse Proactive LanguageReactive LanguageProactive Language“Theres nothing we can do.”“Lets l
13、ook at our alternatives.”“Thats just the way I am.”“I can choose a different approach”“He makes me so mad.”“I can control my own feelings.”“They wont allow that.”“I can create an effective presentation.”“I have to do that.”“I will choose an appropriate response.”“I cant”“I choose”“I must”“I prefer”H
14、abit 1 Be ProactiveBehaviorThings I can directly changeThings out of my controlCircle of Influence Circle of Concern Focus on circle of influence.Habit 1 Be ProactiveExample from the Support World:DRE John Gossips about the inefficiency of the support processes and managementComplains that he is stu
15、ck in this job profile.Feels he is in the job due to circumstancesDRE Bill Realizes the situation is of concern just like John.Focuses on his job function where he can make a differenceSuggests his manager improvements that need to be made as part of his work and provides constructive feedbackImprov
16、ements are propagated to Worldwide teamHabit 1 Be ProactiveExample from the Support World:Result:Bills“Circle of Influence”increasesHe impacts the Worldwide Support communityHe becomes the creative force of his own lifeGains confidenceBill becomes aHe breaks the unhealthy,harmful,abusive,or unfortun
17、ate learned behaviors and replaces them with proactive,helpful,effective behaviors Inspires others in positive waysTransition PersonHabit 1 Be ProactiveApplicationIdentify what lies in your Circle of Influence.For the next 30 days,focus your energies on that.Monitor the differenceImagine an experien
18、ce where you might behave reactively.Decide in advance what your proactive response will be,then exercise that choice in the actual situationListen to your language.Change from reactive(“I cant”,“I have to”)to proactive.AgendaThe Seven Habits An OverviewPrivate VictoryHabit 1:Be ProactiveHabit 2:Beg
19、in with the End in MindHabit 3:Put First Things FirstPublic VictoryHabit 4:Think Win/WinHabit 5:Seek First to Understand,Then to Be UnderstoodHabit 6:SynergizeRenewalSharpen the SawHabit 1-Begin with the End in MindThe Habit of VisionSeeDoGetParadigmIneffective:I live by defaultEffective:I live by d
20、esignBehaviorEnvision outcomes before you actCreate and live by a Personal Mission StatementResultA clear definition of desired resultsA greater sense of meaning and purposeCriteria for deciding what is or is not importantImproved outcomesPrincipleMental CreationprecedesPhysical CreationHabit 2“Writ
21、e the program”Mental creation precedes physical creationPhysical creationMental creationA productive meetingA clear agenda and objectiveAn office towerAn architectural blueprintA successful new productExtensive market researchA life of contribution and fulfillmentA Personal Mission StatementHabit 2
22、Begin with the End in MindCreate your own Personal Mission StatementA constitution by which you make all decisions for your lifeAll other decisions you take are subordinate to itBenefitsClarifies what is important for youProvides focusHelps you design your life instead of having it designed for youG
23、uides your day-to-day decisionsGives you a greater sense of meaning and purposeHabit 2 Begin with the End in MindMission statement must be:TimelessShud deal with both ends and meansShould deal with all 4 of our needsTo live,To love,To learn,To leave a legacyShould explicitly or implicitly involve th
24、e roles you will playMission statement must focus on:What you want to be(Character)?What you want to do(Contributions)?Different types of mission statementPersonal mission statementOrganizational mission statementFamily mission statementHabit 2 Begin with the End in MindA Technique to create a Missi
25、on StatementIdentify a few key roles for yourself(Personal and Professional)Husband,Father,Manager,Friend,Disciple.Visualize your 80th birthday celebrationAttending the celebration are key people from each roleWrite down how you would like each of the key persons to describe you in their“Tribute Sta
26、tements”What legacy would you like to leave?Sample Mission StatementWW Support Goals1.Be a team.2.Be a step ahead.3.Be aligned with license growth.Americas Backline Goals1.Improve the ability of Frontline and Regional Backline teams to deliver deep technical support on distributed BEA products.2.Inc
27、rease depth&breadth of Product expertise.3.Improve Communication with managers and across Worldwide Backline teams.4.Meet WW BackLine Financial objectives.AgendaThe Seven Habits An OverviewPrivate VictoryHabit 1:Be ProactiveHabit 2:Begin with the End in MindHabit 3:Put First Things FirstPublic Victo
28、ryHabit 4:Think Win/WinHabit 5:Seek First to Understand,Then to Be UnderstoodHabit 6:SynergizeRenewalSharpen the SawHabit 3-Put First Things FirstThe Habit of Integrity and ExecutionSeeDoGetParadigmIneffective:I put urgent things firstEffective:I put important things firstBehaviorFocus on top priori
29、tiesEliminate unimportantPlan weeklyPlan dailyResultIncreased organization and productivityFewer crisesA reputation for follow-throughMore life balance and peace of mindPrincipleEffectiveness requiresthe integrity to acton your prioritiesCompass vs Clock Compass:The compass represents your mission,d
30、irection,and values what you feel matters most:Effectiveness Doing right thingsRelationshipsImportant thingsClock:The clock represents your appointments,schedules,and activities how you manage your time:Efficiency Doing things rightSchedulesUrgent thingsUnderlying Principle Although both are importa
31、nt,the compass must come before the clockTime MatrixUrgentNot UrgentNecessity(Crisis,pressing problems,deadline driven items(projects,meetings,reports)Effectiveness(Planning,preparation,training,building relationships,exercise,Recreation)DeceptionNeedless interruptions,unimportant meetings,phone cal
32、ls,emails,other peoples minor issues Waste and Excess(trivia,Irrelevant phone calls,excessive TV/internet/video games,time-wasters)ImportantNot ImportantImportant Activities that represent your values,mission and high-priority goalsUrgent Activities that require immediate attentionLive North of this
33、 linePlan weeklySpend 20-30 minutes before the start of the week in a quiet placeThree steps to Weekly PlanningReview Mission and RolesChoose big rocksSchedule the weekWeekly PlanningReview Personal Mission Statement and Roles that Flow out of itSupport EngineerParentSpouseFriendChoose Big RocksAsk
34、yourselfWhat is the most important thing I can do in this role this week?Big Rocks come fromConscience,mission,Goals,Key projectsBig rocks can beTasks,Appointments,Areas of focusSchedule the week Place the big rocks in your weekly calendar planRole:BL CCE Optimization Program ManagerFinalize the bro
35、ad goals of the project:Monday afternoonOrganize a meeting of the participants:Thursday Come up with action items for individual participants:ThursdayRole:SpouseGo out for a walk/jog with wife 3 evenings in the week:EveningsRole:VolunteerCall up 3 possible donors for the annual fundraising event:Eve
36、nings Plan DailyCheck todays appointments Make a realistic listPrioritize(ABC,123)Make sure you end up doing the things in the“A”list for sure!A1 Daily PlanningA2 File CR for Wells Fargo CritsitA3 Reproduce Citigroup issueB1 Call Travel AgentC1 Book visa appointment ApplicationList one IMPORTANT act
37、ivity in your personal life and one in your professional lifeSchedule your time next week according to your prioritiesDraw Time Management Matrix.List down your activities in each quadrant and how much time you spend in each.Concentrate on Quadrant 2Start organizing weekly.List roles and goals.Incor
38、porate goals into a specific action planQuestions and AnswersAgendaThe Seven Habits An OverviewPrivate VictoryHabit 1:Be ProactiveHabit 2:Begin with the End in MindHabit 3:Put First Things FirstPublic VictoryHabit 4:Think Win/WinHabit 5:Seek First to Understand,Then to Be UnderstoodHabit 6:Synergize
39、RenewalSharpen the SawHabit 3-Put First Things FirstThe Habit of Integrity and ExecutionSeeDoGetParadigmIneffective:There is only so much,and the more you get,the less there is for me.Effective:There is plenty out there for everyone,and more to spare.BehaviorBalance courage and considerationSeek mut
40、ual benefitCreate Win-Win AgreementsBuild win-win systemsResultFaster solutions to problemsMore team environmentGenerosity of spiritRich relationshipsPrincipleEffective,long-term relationships require mutual respect and mutual benefit.Six Paradigms of Human InteractionWin Win“Lets find a solution th
41、at works for both of us”Seeks mutual benefitIs cooperative,not competitiveListens more,stays in communication longer and communicates with more courageWin Lose“I am going to beat you no matter what”Is very common scripting for most peopleIs the authoritarian approachUses position,power,credentials,o
42、r personality to get the“win”Lose Win“I always get stepped on”Voices no standards,no demands,no expectations of anyone elseIs quick to please or appeaseBuries a lot of feelingsLose Lose“If I am going down,you are going down with me”Mindset of a highly dependent personIs a“no win”because nobody benef
43、itsIs a long term result of win-lose or“win”Win“As long as I win,I dont care if you win or lose”Is self centered“Win-Win or No Deal”“Lets find a solution which works for both of us,or lets not play”Allows each party to say noIs most realistic at the beginning of a relationship or business dealWhen t
44、o Think Win-WinIn situations of conflictIn long-term relationshipsIn interdependent situationsParadigm of Abundance instead of ScarcityScarcityAlways state of anxiety“If I share it,then Ill have less”Win Win is not a CompromiseWin-Win:1+1=3Compromise:1+1=1 Balance Courage and ConsiderationCourageWil
45、lingness and ability to speak your thoughts and feelingsConsiderationWillingness and ability to seek and listen to others thoughts and feelings with respectWin Win Agreement TemplateDesired ResultsWhats the end in mind?What are the outcomes I want?GuidelinesWhat rules do I follow?What are the guidel
46、ines for accomplishing results?ResourcesWhat resources do I have to work with(e.g.,people,money,tools,materials,technology)?AccountabilityHow will we measure how well its going?ConsequencesWhat are the rewards of achieving the outcome?What are the consequences of not achieving the outcome?Build Win-
47、Win SystemsWin Win SystemWin Lose SystemGrading on a standard in a class at schoolGrading on a forced curve in a class at schoolAll salespeople who achieve 110%of their goal achieve Presidents clubTop 5%of sales force achieve Presidents clubA perf-management system based on personal production and team contributionA performance management system based only on personal production,not team related issues
