1、People are people not personnelTom Peters,American management consultant and authorOVERVIEWVocabulary-Describing peopleListening-A difficult colleagueLanguage focus 1-Past simple:negatives and questionsReading-Stella McCartneyLanguage focus 2-Question formsSkills-Negotiating:dealingCase study-A peop
2、le problem1.I like to work a)alone b)in a team c)with a partner2.For appointments I like to be a)early b)on time c)five minutes late 3.I prefer to work a)at home b)in an office c)outside4.I like to travel a)to new place b)to place I know well c)only when I need to5.In meetings I prefer a)not to spea
3、k much b)to speak a lot c)to be the chairperson What sort of person are you?For each question choose one answer.AStarting up6.I work beat a)in the morning b)in the afternoon c)in the evening/at night7.I think a lot about a)the future b)the past c)the present8.I like my friends or colleagues to be a)
4、intelligent b)good-looking c)funny Complete your answers with a partner.Then find people with the same answers with you.BStarting upVocabulary-Describing peopleMatch the statements 1 to 10 to the ajectives a)to j)They 1.like to spend time with other people2.want to reach the top in their career3.hav
5、e a lot of new ideas4.do what they promise to do5.are usually calm 6.Spend a lot of time doing a good job7.like to be on time 8.encourage other people to work well9.are good at making things work10.like to do things for other people a)ambitiousb)creativec)hard-workingd)motivatinge)helpfulf)punctualg
6、)relaxedh)sociablei)practicalj)reliableAUse adjectives from Exercise A to complete this Human Resources report.MARIA KARLSSONMarie is good in a team,and she gets on well with her colleagues.She is extremely _.She is never late for meetings-she is always _ .She is very _,she is always meets deadlines
7、.She is in the office at 8:00 a.m.every day and often stays late-she is very _.She is also a very _ person with a lot of ideas for the future of the company.sociablepunctualreliablehard-workingcreativeVocabulary BLook again at the adjectives in Exercise A.which types of colleague do you like to work
8、 with?Discuss your answers with a partner.I like to work with ambitious people.They get things done.Vocabulary file page 148Vocabulary file page 148Vocabulary C1.Johns colleague was easy to work with.2.He is very rude to customers.3.He was good at managing people.4.He blamed other people for problem
9、s.Listening-A difficult colleaguefalsetrue falsetrueAListen to the second part of the conversation.Then answer these questions.1.How long did John work with this colleague?Five years2.What were two good things about Johns colleague?He was punctual and practical.3.John says,“The company fired him.”wh
10、y did they fire him?He shouted at a customer.listening BLanguage focus 1-Past simple:negatives and questionsFor negatives and question in the past simple.We use the auxiliary did(didnt)and the infinitive form of the verb.You didnt like your colleague.Did he leave the company?Why did he leave the com
11、pany?Note the form with the verb to be?Was he a good colleague?No,he wasnt.Page 124Put the words in the right order to make sentences from the conversation on page 63.Negatives1.You/like/didnt/colleague/.You didnt like your colleague.2.how to/people/manage/He/know/didnt/.He didnt know how to manage
12、people.3.at all/his staff/support/didnt/He/.He didnt support his staff at all.Question 4.Why/he/was/to work with/so difficult/?Why he was so difficult to work with?5.his staff/How did/manage/he/?How did he manage his staff?6.at the company/long/was he/How/?How long was he at the company?7.he/was/goo
13、d at/What/?What was he good at?8.did/leave/the company/he/Why/?Why did he leave the company?ALanguage focus 1Correct one mistake in each line of this line message.2.didnt 3.phone4.didntCLanguage focus 11.send Maris,Im sorry.Im having a bad day.I didnt the report out,and I check the figures.I didnt g
14、et to the bank on time,and I didnt the suppliers.I tried to call you this morning,but you answer.I think I need to go home.sentwasntphonednotRead the extract.Then write questions with each of the following words.Why How long What When WhereMonica grew up in France.She studied Italian at university i
15、n Paris.Then she worked in Italy for four years from 1999 until 2003.she left Italy because she wanted to study English.She went to London in 2003.Where did Monica grow up?Work in pairs.Ask your partner questions about their past studies and/or jobs.Language focus 1DEWhat did she study?How long did
16、she work in Italy?Why did she leave Italy?When did she go to London?Stella qualities By Adrian MichaelsStella McCartney opened her first shop on West 14th Street in New Yorks meatpacking district.She loves the area although she is a vegetarian.The fashion designer is the daughter of Sir Paul and Lin
17、da McCartney who was also a famous vegetarian.But Stella feels that the place suits her style more than New Yorks fashion area such as SoHo or Madison Avenue.McCartney founded her own company after a successful time at the houses of Chloe in pairs.Her new business is a fifty-fifty partnership with G
18、ucci.Reading-Stella McCartneyStella McCartney Paul McCartneys daughter.Work in pairs.Answer this question.Is she:Aa)an actress?b)a musician?c)a fashion designer?Now read the article and check your answer.BHer friends include actors and musicians such as Gwyneth Paltrow,Sting and Brian Eno,I do have
19、famous friends,she says.But I also have friends that work in a bakery,in property.I wanted to be a fashion designer when I was young.In those days it wasnt all Versace.I think these days anyones a celebrity.Anyone can have a zoom lens on them.I just happen to work as a fashion designer.Ive got a job
20、 and I work hard.McCartney spent her childhood sunmers on Long Island.And she has both British and American nationality.That explains why she is comfortable with opening her first shop in New York.She did not do any research to see what Americans like.I have no idea if New Yorkers will like my style
21、.I hope so.The research I do is from the heart.I try to create something that I would like and which reflects my personality.From the Financial TimesFINANCIAL TIMESFINANCIAL TIMESworld business newspaper.Reading-Stella McCartney1.Stella does not eat meat.2.Her mother did not eat meat.3.Stellas compa
22、ny is a partnership with Chloe.4.All Stellas friends are famous.5.Stella can have British and US passports.6.Stella studied US style before she opened the shop.Read the article carefully.Are these statements true or false?true true falsetruetruefalseCreadingMatch the verbs and nouns to make word par
23、tnerships.Check your answers in the article.Verbs 1.open2.do3.found4.have got5.spendNouns a)timeb)researchc)a jobd)a company e)a shopDiscuss the following questions.1.What sort of business would you like to start?2.Where would you start it?3.What sort of person would you start a business with?DEread
24、ingLanguage focus 2-Question formsWe form questions which canbe answered with yes or no in two ways.With be or a modal verbBe/modal verbsubjectHe is ambitious.Is He Ambitious?She can see us now.Can sheSee us now?With all other verbForm of do SubjectStella loves the area.DoesStella love the areaWe be
25、gin other types of questions with a question word such as why,where,when or how.Question wordForm of do subjectShe works hard.whyDoes sheWork hard?Page 1241.He like efficient people.Does he like efficient people?2.He caught the plane.Did he catch the plane?3.She can meet Simon on Wednesday.Can she m
26、eet Simon on Wednesday?4.She was at the meeting.Was she at the meeting?5.They went to the conference.Did they go to the conference?6.You met the deadline.Did you meet the deadline?Make yes/no questions from these statements.ALanguage focus 2Make questions from these statements.Use question words fro
27、m the box.The answer to each question is underlined.1.I bought five.2.They go there twice a week.3.I live in New York.4.Shewants the report tomorrow.How many did you buy?How often do they go there?Where do you live?When does she want the report?B5.We work with Susan?6.They came because they wanted t
28、o see me.7.He is always late because he lives a long way away.8.I interviewed Pierre.Who do you work with?Why did they come?Why is he always late?Who did you interview?Language focus 2Last week Amina went on a training course.Complete the questions on a questionnaire about the course.BUSINESS TRAINI
29、NG SOLUTIONS COURSE EVALUATION1.choose this training course?a)location b)price c)reputationWhy did youCLanguage focus 22.get to the course?a)by train b)by car c)by bus4.like the main presentation?a)Yes,very much b)Yes,it was OK.c)No 3.start your journey?a)in London b)outside London c)outside the UK
30、Where did youHow did you Did you5.feel about the course?a)very satisfied b)satisfied c)not satisfiedHow did you 6.the tutors helpful?a)Yes,very helpful b)Yes,quite helpful c)No,not helpfulWere 7.Which part find the most useful?a)presentation skills b)meeting skills c)negotiation skills Did you8.rece
31、ive the pre-course information?a)more than 3 weeks before the course b)23 weeks before the course c)less than 2 weeks before the courseWhen did youDListen and tick Aminas answers.Language focus 2Skills-Negotiating:dealing with problems Sophie Bond is a warehouse manager.She is talking to Jacques Mar
32、tin,a director of the company.Listen and answer the questions.1.What time do Sophies staff leave work?7 or 8 oclock.2.What does Sophie suggest?Hire some part-time staff.3.When will Jacques get back to Sophie?By the end of the week.AListen again and complete the extracts below.I understand what youre
33、 saying,Sophie,but its just not possible.We _ fire any more staff at the moment.I cant accept that.I told you months ago that my staff work _ hard.I dont know.Its not _ to get the right kind of staff.I _ train them.Even _ part-time worker would make life easier.JacquesSophieJacquesSophieWork in pair
34、s.Role play this situation.Student A is a sales representative for a computer company.You ask the sales manager for a new company car:turn to page 141.Student B is the sales manager:turn to page 146.I understand you want a different car.Thats right.Last yearSales managerSales representativeSkills Bc
35、anttooeasycanoneCUseful langage EMPLOYEEDescribing the problemTheres too muchThere isnt enoughEmphasising the problemIts really important We need to Making suggestionsWhy dont you?We could MANAGERRespondingIm sorry but I understand butExplaining the reasonsThe problem is The reason is RespondingOk,I
36、ll think about it.All right.Ill get back to you.Skills Case study-Apeople problemBackgroundBuffet Inc.,a US food company,opened a restaurant chain in Germany last year.Sam Benetti is the head of the Stuttgart office,and Lincoln Davis is its business manager.The problemLincoln is ambitious and hard-w
37、orking,and he speaks four languages.But he is not get on with Sam or the office staff in Stuttgart.lincoln often wants the staff to stop their to help him.He entertains customers a lot and spends too much money.Lincoln seldom attends meetings.He says,I was with a customer.Case study-Apeople problemL
38、incoln is unhappy and is thinking of leaving the company.Last week,he had a meeting with Sam.After the meeting,he wrote an e-mail to Sam.As I said in our meeting,iwork long hours every day anf mostweekends.Our customers say l do a excellent job,but you and the staff are not helpful.Yesterday morning
39、,for example,I was late.But the night before,I work until 2 in the morning.You criticised me in front of the office staff.I need more help to do my job.Work in pairs.You are directors from head office,visiting Stuttgart.Director A:turn to page 136.Director B:turn to page 140Read your role cards and
40、discuss the problem.Agree on ine of the following solutions.lTry to get Sam and Lincoln to work together successfully.lMove Sam and Lincoln to another part of the company.lAsk Lincoln to leave the company.Task WritingYou are a director of Buffet Inc.write a memo to the head of Human Resources about
41、the results of your meeting.Writing file page 133Case study Memo Buffet Inc.Following a meeting on we decided Personality funny looks relaxed calm helpful reliable efficient intelligent rude Looks(blue,brown,green,black)eyes good-looking (black,blonde,brown,grey)hair Whats he like?Hes ambitious and
42、hard working.whats does he look like?Hes tall and hes got black hair.shes a team player.She works well with her colleagues.Vocabulary-Describing peoplePast simple:negative statementsWe use did not/didnt+infinitive without to to make negative statements about the past.Form+-I went by train.She saw yo
43、u.They had a very good time.I didnt go by train.She didnt see you.They didnt have a very good time.Past simple:questionsWe make questions about the past with did/didnt+subject+infinitive without to.Did you check the figures?Did they have a good time?Didnt Paul tell you?Question forms1.Questions with
44、 to be To make questions with the verb to be we put the subject after the verb.Was he at the meeting?Were there any messages for me?Were they pleased?2.Questions with a modal verb To make questions with a modal verb we put the subject after the verb Can I see you now?Would you like a coffee?3.Questi
45、ons words:what,where,when,and how We put question words at the beginning of the sentence before a form of do.question word form of dosubjectI prepared some invoices.What didyoudo yesterdayShe went to Beijing.Where didshego?He learnt about it on Friday.When didhelearn about it?She needs a holiday.Why
46、 doessheneed a holiday?She gets on very well with her colleagues.Howdoessheget on with her colleagues?It cost a lot of money.Hoe muchdid itcost?I see my suppliers once a month.How much doyousee your suppliers?Be careful not to use two past forms in the same sentence.Where did you stay?(NOT*Where did
47、 you stayed?)Be careful with the word order.(NOT*Where did stay you?)Question formsTo:Carlos Divietro Vice President,HRFrom:Francesca Stein Mandger HRDate:July 15 th 200-Subject:OvertimeFollowing a meeting yesterday afternoon with the workers Council we have come to an agreement about employee overt
48、ime.1.Employees can work a maximum of 30 hours overtime per month.2.Employees can work a maximum of 10 hoursper day.3.Employees can chooose to be paid for overtime or to be given holiday.f s f s MEMOMemos are only used inside the company.The style is formal.The headings should look like this.Memo should be short.Points should be in a logical order and are usually numbered.You can finish with your intials(like here)or your signature
