1、SOCIAL ETIQUETTESocial EtiquetteAgendanDining EtiquettenBusiness EtiquettenOffice EtiquettenTelephone EtiquettenForeign and Cross-culture EtiquetteSocial EtiquettenSocial manners are needed now more than ever beforenWith informal,open and laid-back lifestyles sweeping in rapidly,our personal conduct
2、 is constantly being challengednPossessing social manner is an assertnKnowing what to do and how to do it with finesse and style will give you the competitive edge wherever you goPOWERS PRINCIPLE*1Social EtiquettenConsideration for others must always come first.In doing so,we show respectnGood manne
3、rs practised as a means to an end,eventually becomes an integral part of your characternAfter all,practise makes perfectPOWERS PRINCIPLE*2Social Etiquette-General Points to notenUse phrase such as“Thank you”,“Please”and“Im sorry”nGive sincere complimentsnBe considerate of and sensitive to others fee
4、lingsnAlways keep ones promisesnAlways keep to appointments.If you are unable to make it for the appointment because of an emergency,call the other party immediatelySocial Etiquette-General Points to notenDo not use sarcasm to degrade anothernDo not boast,especially about where you have travelled to
5、,or talk down anothernDo not gossip but is discreetnDo not name dropnDo not bring a friend to a function without first checking with the hostnDo not ask personal questions regarding finance,salary housing,car and so onPOWERS PRINCIPLE*3Social Etiquette-Reminders for MennAllow a lady to enter a dinin
6、g room firstnEase out the chair for the lady and help seat her if the maitred has not done sonRemain standing until the maitred has eased out the chair for the lady and she is seatednStand when a lady enters the roomnStand when a lady gets up to leave the roomSocial Etiquette-Reminders for MennPlace
7、 the ladys order with the waiternDo not embarrass the lady by suggesting that it is time to end the eveningnAllow the lady to precede you into the liftnAssist the lady with her heavy packagesnOpen the card door for a ladyPOWERS PRINCIPLE*4Social Etiquette-Guidelines for LadiesnDo not hesitate to ope
8、n the door for a man should his arms be full of files or parcelsnDo not chastise a man should he fail to extend social manners to younBe ready to first extend social courtesies to everyone,in general,and older men and women in particularnDo not use your charm with the oll intention of luring a man t
9、o buy you expensive giftsSocial EtiquetteDining EtiquettenEating is very much a way of life in all culturesnEating style is quite another ball-game altogethernThe knowledge of table manners will enhance your confidence and increase your enjoyment while dining POWERS PRINCIPLE*5Dining Etiquette-Gener
10、al points to notenDo not make revolting noises do not slurp your soup nor belch during or after the mealnIf you need to cough,cup your hand over your mouth and cough away from the othernDo not comb your hair or put make-up or lipstick at the dining tablenDo not use toothpicks,fingernails or,worse st
11、ill,a fork to dislodge food stuck in between teethDining EtiquetteThere are two acceptable styles of diningnAmerican stylenEuropean or Continental styleEating MannersThe Dos and DontsnIf you have food in your mouth,do not talknDo not chew your food with your mouth opennCut up only one piece of meat
12、at one time and each time bite-sized,so that chewing and swallowing become easiernDo not wash down mouthfuls of food with waterEating MannersThe Dos and DontsnDo not spit fish bones onto the table cloth,table mat or on your platenDo not use your side plate as a“dumping ground”nDo not butter a whole
13、slide of bread and then fold it like a sandwichnSmall rolls should be broken into half first before proceeding as aboveEating MannersThe Dos and DontsnDo not slurp when drinking the soupnDo not blow on hot soup and foodnWhen drinking soup,should spoon the soup away,catch the drip and bring the spoon
14、 to the mouthnCut food with as little noise as possible.Grinding the knife against the plate can actually be quite annoyingEating MannersThe Dos and DontsnChew crisp food slowly because they make a crunchy noisenWhen eating greasy food,wipe mouth before taking a drinknDo be careful as you eat,ensure
15、 the table cloth is not soiled in any waynEat food at a gentle pace.Enjoy and relax.It is not necessary to gulp the food down as if it is your last meal on earthSocial ConversationsnWhen you are dining do make small talks so that your guests feels comfortable and at ease.Topics should be confined to
16、 the weather,sports,common interests and acquaintances,and current affairsnSteer clear of topics relate to religion,sex or personal problems when you make social conversationsnRemember also that the sharing of gossip and crude jokes should not be practised in such situationsPOWERS PRINCIPLE*6Dining
17、Etiquette-PosturenKeep your elbows off the tableDining Etiquette-PosturenEating in style by not leaning forwardDining Etiquette-Napkins&CutlerynPlace the napkin on lap when seatednWhen finished eating,touch lips lightly with the napkin and place it neatly on the right side of our platenAs all silver
18、ware and cutlery are clean once they are placed on the table,do not wipe them on your napkinnAvoid picking up food with your hands when a folk or spoon is providedDining Etiquette-Napkins&CutlerynPlace the cutlery in the“Rest”position if you have not finished eatingDining Etiquette-Napkins&CutlerynW
19、hen you have finished eating,your knife and folk should be placed side by side with the folk facing upwardDining Etiquette-Host-Guest RelationshipnWhen you are invited for dinner,always,respond as soon as possiblenAlways be on timenThe guest will normally follow the maitred into the dinner room,he w
20、ould then ease the chair and seat hernIf the guest is a man and the host is a lady,either one may follow the maitred into the dining room.Dining Etiquette-Host-Guest RelationshipnAlways give the guest preferential treatment usually the seat facing the room or the one with the best view is given to t
21、he guestnFor a large group of guests,it would be appropriate for the host to precede his/her guests into the dining room so that the host can indicate where each guest is to be seatedDining Etiquette-Host-Guest RelationshipnWhen hosting a group of guests,the maitred or the waiter will seat the lady
22、guests.The seat on the right of the host will be reserved for the most important guestnIn most instances,the men and women will be given alternate seats round the tablenThe host must always pace his eating with guestsDining Etiquette-Host-Guest RelationshipnStandard seating planHostHostessSecond Mos
23、t ImportantFemale GuestFourth GentlemanThird LadyMost ImportantMale GuestSecond Most ImportantMale GuestFourth LadyThird GentlemanMost ImportantFemale GuestPOWERS PRINCIPLE*7Business Etiquette-General points to notenBusiness appointments must first be set and then strictly honoured.nAlways arrive on
24、 time.Better still,be early.nIn case of an emergency and you need to cancel your appointment,do so as soon as possible.nEnsure you personal assistant or sectary apologise on your behalf.nOffer your personal apology at the first available opportunity and do reschedule the appointment.Business Etiquet
25、te-For the chairpersonBefore the MeetingnDo not schedule a meeting for late afternoon,especially if the meeting is going to be longnBe thoughtful by informing the participants of the length of the meetingnGive external participants about one weeks notice,preferably,of the scheduled meetingnRemind th
26、e participants of the meeting at least a few days beforeBusiness Etiquette-Guidelines for the meetingnStart the meeting on time as an act if respect for those who are punctual.nHand phones and pagers should be switched offnBe sure to introduce those who do not know one anothernMaintain control of th
27、e meeting and manage it with tact,order and diplomacyBusiness Etiquette-Guidelines for the meetingnEnsure the meeting is conducted according to the agenda and do not allow anyone to deviate from it nor to dominate the discussionnEnd the meeting on time and thank all participants,especially those who
28、 have made presentation.POWERS PRINCIPLE*8Business Etiquette-For the participantsBasic CourtesiesnDress appropriately,representative of your profession and companynArrive on time as it is bad manners and disrespectful to keep other waitingnIntroduce yourself to others especially if you are not from
29、the companynWait to be seated unless it is an in-house meeting where your seat is fixedBusiness Etiquette-For the participantsBasic CourtesiesnSit upright.Remember that body language and non-verbal communication speak louder than wordsnDo not yawn,doodle,click your pens or pencils,crack your knuckle
30、s or shuffle papersnListen to the whole discourse of the meeting and not simply hear the discussionnParticipate in the discussion and ask questions if you do not understandBusiness Etiquette-For the participantsBasic CourtesiesnDo not interrupt when someone else is speaking but do give comments when
31、 called upon and keep them short and sweetnSpeak up at the meeting and do not be a“yes”mannBe bold enough to disagree or offer a differing view if you have tonWhen the meting is over,clear all your belongs,thank the chairperson then leaveBusiness Etiquette-Seating protocolRulesnThe chairperson gener
32、ally sit at the end of a rectangular table facing the entrance doornThe seats on the right and left of the chairperson are for senior members or important guestsnThe other executives will fill the rest of the seats on both sidesnThe end seat directly opposite the chairperson is reserved for the“Pres
33、enter”Seating Arrangement13579246810Seating Arrangement42Chairman1331VIP24Business Etiquette-Greetings and IntroductionsGuidelines for Making IntroductionsnA man is always introduced to a womennThe younger person is introduced to the older person if the same gendernSimilarly,the junior person is int
34、roduced to the senior person of the same gendernWhen you are being introduced,look the person in the eye and say:”How do you do”or“Im pleased to meet you.”Business Etiquette-Greetings and IntroductionsGuidelines for Making IntroductionsnThe person who received the introduction must then reciprocate
35、with a good handshake and a smile.nSmile and speak audibly.Most people warm up to a smileBusiness Etiquette-HandshakesGuidelines for HandshakesnEngage in a good handshake by grasping the persons hand firmly but it should not be a knuckle breaker.A limp handshake is always suspect of sincerity.nRelea
36、se each others hands after the handshake.nDo not hug or kiss during business greetings.nDo not put your are round the waist or on the shoulder of the opposite sex.Business Etiquette-Business CardsReceiving CardsnBe sensitive and alert when you exchange cardsnWhen the other party gives you his or her
37、 card,receive it with both handsnLook at the card,as if to appreciate it.nOn receiving the card,do not write anything on the card received.Do not use is as if it is a writing pad.Business Etiquette-Business CardsGiving Out CardsnDo not give your card until the card-receiving transaction is completed
38、.nGive out your card with both hands.nHand out your card such that your card faces the receiver.nNever leave home with fewer than ten cards.Business Etiquette-Business CardsGiving Out CardsnShould you be left with only three cards but you have to give them out to five business associates,do not sele
39、ct the privileged three who will receive your card.nWhen caught in the above situation,give out your cards first to the one nearest to you and then to the next two in tow.Business Etiquette-Business CardsGiving Out CardsnApologise to those who have been left out and promise to send your card by mail
40、.Do not fax your card details over.nWhen sending your card by mail,include a short note mentioning the day and time of meeting.POWERS PRINCIPLE*9Office EtiquetteThe BossThere are few things you should do to exhibit good manners as a boss in the office.Office Etiquette-What the boss should donBe read
41、y to apologise if a mistake is madenTreat all your staff as professionalsnTreat each staff with respectnGive sincere compliments when good work has been done.nDo not sow discord amongst your staffnPractise confidentiality when private and personal matters have been shared with you.Office Etiquette-W
42、hat the boss should donDo not aggravate the situation by taking sides with or carrying tales back to any one party.nAlways be impartial and you will be respect for it.POWERS PRINCIPLE*10Office Etiquette-What the boss should Not donInsult your staff and subordinatesnAsk your secretary to lie for youn
43、Ask your secretary to run your own personal errands which are totally unrelated to office worknGive nicknames.nThrow your temper at your staff.They are human beings after all.POWERS PRINCIPLE*11Office Etiquette-What the staff should donAddress your boss or senior with due respectnBe professional and
44、 formal in the presence of visitorsOffice Etiquette-What the staff should Not donIf you are insulted of ticked off by your boss,do not retaliate.Request for a private audience to air your dissatisfactionnIf your work is criticised,do not take it personallyOffice Etiquette-What peers and co-workers s
45、hould donRespect each others privacynRespect each others office spacenKnock before entering another persons office room or spacenBe sensitive to others.Try not to emit any sound from your bodynKeep your feet off desks,tables and chairsPOWERS PRINCIPLE*12Office Etiquette-What peers and co-workers sho
46、uld Not donGive intimate nicknames to one another,keep your position and relationship in mindnAsk your co-worker to lie or cover up for you when you bungle a jobnGossip.Keep confidencesnBring your bad mood to the office,take charge of your emotionsnComplainOffice Etiquette-What peers and co-workers
47、should Not donDisplay too many personal pictures or dcor on your table of office wallnBorrow money from your colleaguenWaste time on the phone with your personal friendsnEntertain your friends in the officenSwear,shout and cursenSit on anyone elses deskOffice Etiquette-What peers and co-workers shou
48、ld Not donEat in the office barring exceptional situations working late,rushing out important reports and so on.nBe a lullaby choreographer yawning is contagiousnCarry out acts of personal hygiene in publicPOWERS PRINCIPLE*13Telephone EtiquettenAlways keep your caller informed of what you intended t
49、o do as most callers dislike being put on hold unless absolutely necessarynTo communicate effectively over the telephone,one has to be polite and courteous at all times.nA pleasant disposition is always more productive than a rash display of impatiencenApply the golden rule and mind your Ps and QsTe
50、lephone Etiquette-Common CourtesiesnDo punctuate your sentences with a liberal sprinkling of“please”and“thank you”nAnswer the phone within 3 ringsnPersonalise your conversations by identifying yourselfnSpeak directly into the mouthpiece and articulate clearly,do not mumblenFurther build rapport with
