1、 旅游服务英语旅游服务英语English for Tour Service English for Tour ServiceChapter 1 At the Travel AgencyChapter 2 Arrival Chapter 3 At the HotelChapter 4 Food and DrinksChapter 5 TransportEnglish for Tour ServiceChapter 6 Sightseeing Chapter 7 ShoppingChapter 8 EntertainmentChapter 9 Complaints and EmergenciesC
2、hapter 10 DepartureChapter 1 At the Travel Agency Unit 1 Tour Consultation Unit 2 Tour ArrangementUnit 1 Tour ConsultationIn this unit,you willIn this unit,you will Learn career skillRecommend travel proposalMake an FIT tour bookingMake a group tour bookingLearn Successful selling stepsUnit 1 Tour C
3、onsultationWords and Expressionsaccommodation n.住宿certificate n.证明书 obligation n.职责Regulation n.规则,规章vaccination n.医接种疫苗 advisory n.报告 currency n.货币passport n.护照 visa n.签证 rental n.租赁Unit 1 Tour Consultationadmission n.允许进入 coach n.大客车folder n.折叠式宣传资料 option n.选择roundtrip a.(车票等)往返的 vacancy n.空缺admi
4、ssion ticket 门票FIT(Family and Individual Tourist)散客tour guide 导游Unit 1 Tour Consultationtravel agency 旅行社brochure n.宣传小册子discount n.折扣minimum adj.最低的 package n.包价项目sightseeing n.观光 boutique hotel 精品酒店packaged tour 包价旅游travel agency 旅行社Unit 1 Tour Consultation1.I would like to reserve a tour of the c
5、ity for my group.2.May I have the name of the group,sir?3.Do you need a tour guide?4.When are you planning on traveling?5.What is the price for this travel package?Unit 1 Tour Consultation6.Id like some information about holidays in Japan.7.May I suggest you our 3-day-2-night package tour?8.Can you
6、also reserve hotel rooms for the night?9.Id like to take a one-day sightseeing tour around the city.10.Here are some brochures.They can give you some information.Unit 1 Tour ConsultationWords and Expressions awareness n.意识 convince vt.使信服facility n.设备 offer vt.提供routine n.程序in terms of 从角度来讲leave sb
7、 alone不干涉某人Unit 1 Tour Consultationbrowse v.浏览excursion n.远足 investigate v.调查present vt.介绍rapport n.和睦关系in this case 在这种情况下move on to转换(话题)Unit 2 Tour ArrangementIn this unit,you willIn this unit,you will Learn career skillIntroduce the itinerary to touristsDiscuss the tour arrangementNegotiate abou
8、t the change of the itineraryLearn how to write itineraryUnit 2 Tour ArrangementIn this unit,you will Learn career skillIntroduce the itinerary to touristsDiscuss the tour arrangementNegotiate about the change of the itineraryLearn how to write itineraryChapter 2 Arrival Unit 1 Guests ArrivalUnit 2
9、Exchanging Money Unit 1 Guests ArrivalIn this unit,you willIn this unit,you will Learn career skillGo through the immigration at the airportCollect luggageGreet guests at the airportmake a welcome speechUnit 1 Guests ArrivalWords and Expressionscardboard n.纸板 coach n.长途旅游汽车facility n.设施 inform v.通知,
10、告诉luggage n.行李 prior to 在前，居先Unit 1 Guests Arrivalvisible adj.看得见的,明显的claim n.认领compensation n.补偿,赔偿 fulfill vt.履行,实现,完成 location n.位置,场所sincerely adv.真诚地 parking lot 停车场Unit 1 Guests ArrivalWords and Expressionshandout n.分发的印刷品,新闻稿check-in luggage 托运行李HR manager 人力资源部经理return ticket 往返票rolley bag 拉
11、杆箱jet lag 时差luggage tag 行李签telecommunications company 电信公司Unit 1 Guests Arrival1.I am afraid I can not find my other checked luggage.2.Excuse me,where is the baggage claim area?3.Could you describe your lost luggage as detailed as possible?4.It is a durable/stylish/elegant shoulder bag with practica
12、l nylon straps and blank trim.5.What is the purpose of your trip?Unit 1 Guests Arrival6.How long are you planning to stay?7.About four days.My return flight is Friday.8.I am here as an exchange student.9.It was a pretty long trip,say,almost twelve hours without stopovers.10.Please leave your big sui
13、tcase outside the bus.Well help carry them on Unit 2 Exchanging Money In this unit,you will In this unit,you will Learn career skillExchange moneyAsk about savingsBuy and cash travelers checkKnow some tips for changing moneyUnit 2 Exchanging Money Words and Expressionsabbreviate v.缩写,currency n.通货；货
14、币ensure v.保证 refer to 查阅,提到,谈到,打听Conversion n.变换,转化Denomination n.单位；币值left over 剩下，留下Unit 2 Exchanging Moneyamount n.数量 Euro n.欧元countersign vt.副署,连署draw on 提取钱exchange rate 汇率 worth of 值.钱 Complete adj.全部的,vt.完成,exchange memo 兑换水单foreign exchanging counter 外币兑换柜台Unit 2 Exchanging Money1.Whats the
15、exchange rate for U.S.dollars?2.How would you like the cash?3.Let me have it in twenties.4.I want to buy US$1000.5.Let me check todays selling rate.Unit 2 Exchanging Money6.Can I buy travelers checks here?7.You just need to fill out this form.Do you have ID?8.What do I need to do open a bank account
16、 here?9.Id like to change some euro into US dollars,please.10.Id like to cash this check.Unit 2 Exchanging Moneyaccess n.通路,访问,入门convenient adj.便利的decent adj.恰当的 identify vt.识别,鉴别kiosk n.亭子 via prep.经,通过,经由beware of 意识到alternative n.二中择一,可供选择的办法,事物fade v.减弱transaction charge 交易费Chapter 3 At the Hote
17、lUnit 1 Checking in Unit 2 Hotel Service and Facilities Unit 1 Checking inIn this unit,you will In this unit,you will Learn career skillMake hotel reservationsReconfirm your roomCheck in at the hotelLearn how to make check-in arrangement Unit 1 Checking inWords and Expressions arrangement n.安排;整理acc
18、ept v.接受,领受;答应,同意cost n.代价,价值,费用 deposit n.存款,定金executive adj.管理的，行政的 reservation n.预定,预约Unit 1 Checking incheckout time 退房时间；核查时间 assign v.分配,分派client n.顾客,客户 deluxe adj.豪华的;高级的distribute v.分发;分配 Unit 1 Checking inpassport n.护照;通行证;执照rotate v,转动；循环,轮流 hand out 分给tariff n.（旅馆、饭店或服务公司的）价目表，收费表check-i
19、n time 到达并登记时间;报到时间；Unit 1 Checking in1.Can I book a room for September 9th?2.When for?3.How long will you be staying 4.What kind of room would you like?5.How much is the charge per night?Unit 1 Checking in6.Who would you like to book for?7.What should I take if I check in?8.Here is my ID card.9.Is
20、there any preferential rate or a discount for the party?10.How would you like to pay,in cash or by credit card?Unit 1 Checking incheck your passports 检查护照hotel services 店内服务made a reservation 预定fill in the information 填入信息keys cards 门卡Unit 2 Hotel Service and Facilities In this unit,you will Learn c
21、areer skillIntroduce hotel services Introduce hotel facilitiesIntroduce the membership policy Learn how to offer and get the hotel services and FacilitiesUnit 2 Hotel Service and Facilities Words and Expressionsamenity n.设施 power n.电源calls for 要求 electronic adj.电子的maintenance employee维护职工pay-movie 付
22、费电影Unit 2 Hotel Service and Facilitiesremote controller 遥控器 wardrobe n.衣柜currency Exchange 外币兑换mini-golf 微型高尔夫场the room service 送餐服务valuable safe 保险箱Unit 2 Hotel Service and Facilities1.Would you like to introduce your hotel services to us?2.Outdoor tennis courts are also available,and a golf course
23、 sits just a few minutes from the hotel.3.Excuse me,where is your Fitness Center?4.Can I get a massage there?Unit 2 Hotel Service and Facilities5.How can I relax and make ourselves comfortable in your hotel?6.How does it charge?7.Is there a discount for registered guests?8.Where is the swimming pool
24、?9.Can I get membership card in your hotel?10.What services come with it?Unit 2 Hotel Service and FacilitiesWords and Expressions apparatus n.器械,仪器;设备concerning prep.关于 membership n.会员身份；全体会员application form 申请书,申请表the hair dressers 美发店Unit 2 Hotel Service and Facilitiesattached adj.归属的;附属的especiall
25、y ad.特别;尤其remind v.提醒;使想起patient adj.有耐心的beauty salon 美容室；美容院Chapter 4 Food and DrinksUnit 1 Eating Out Unit 2 Chinese Cuisine Unit 3 DrinksUnit 1 Eating OutIn this unit,you will Learn career skillBook a tableTake ordersPay billsLearn to understand the menuUnit 1 Eating OutWords and Expressionsagenc
26、y n.处，代理机构coordinate v.协调 refund v.退款prearrange v.预先安排 sum up 总计Unit 1 Eating Outcomplaint n.抱怨，投诉expense n.花费 ncur v.引起remedial adj.补救的Unit 1 Eating Out1.Id like to book a table for two at seven this evening.2.Id like to confirm your reservation for tomorrow morning.3.Would you like to make a reser
27、vation some other time?4.May I see the menu,please?5.What kind of food do you serve?Unit 1 Eating Out6.This steak is too rare.I ordered it to be well-done.7.I prefer to have some soup before main dishes.8.Id like to settle my bill,please.9.Im afraid there is a 10%tax and service charge.10.Do you acc
28、ept travelers checks?Unit 2 Chinese Cuisine In this unit,you willIn this unit,you will Learn career skillOrder Chinese breakfastChoose Chinese foodServe Chinese foodLearn eight Chinese cuisinesUnit 2 Chinese CuisineWords and ExpressionsDecline v.谢绝 manner n.礼仪snack n.小吃，点心get in touch with 和.取得联系Dem
29、and n.要求 sincere a.诚挚的specialty n.特色菜 in person 亲自Unit 2 Chinese Cuisine1.We serve different kinds of traditional Chinese breakfast,what would you like?2.Im not familiar with Chinese food.Could you recommend something to me?3.Beans can be made into many kinds of food,such as bean jelly,tofu.4.Youtia
30、o and steamed bread are all made of wheat flour.Unit 2 Chinese Cuisine5.Dumplings can be served in many ways,such as boiling,steaming and frying.6.Can you tell me how to make baozi please?7.Which flavor would you prefer,sweet or chili?8.We have a wide range of vegetarian dishes for you to choose fro
31、m.9.We serve Sichuan and Beijing cuisines,which would you prefer?10.You have to blend the ingredients thoroughly.Unit 3 DrinksIn this unit,you willIn this unit,you will Learn career skillRecommend drinksServe drinksComplain the wineLearn drinksUnit 3 DrinksWords and Expressionsalcoholic adj.含酒精的 bit
32、ter adj.有苦味的concoction n.混合物ingredient n.原料 liquor n.酒fruit juice 果汁 beer n.啤酒cocktail n.鸡尾酒 liqueur n.烈性酒wine n.葡萄酒Unit 3 Drinks1.Would you like to start with something to drink?2.Would you care for a drink before you order,sir?3.Which juice shall I bring you?4.May I decant it now to allow it to br
33、eathe?5.Yes,Ill have some beer with coffee to follow.Unit 3 Drinks6.We have chilled and heated Sake.Which one would you like?7.Can I have a double scotch?No water.8.I want a weak cocktail.Will you mix me something?9.Is there any special local alcoholic beverages around this part of the country?10.Wh
34、isky and ginger ale separately,please.Chapter 5 Transport Unit 1 Different Transportation Unit 2 Asking the Way and Renting a CarUnit 1 Different TransportationIn this unit,you willIn this unit,you will Learn career skillKnow different transportation Use various transportationLearn how to choose sui
35、table transportUnit 1 Different TransportationWords and Expressionsadvantage n.益处,利益，优势condition n.状况,状态delay v.耽搁,延迟disadvantage n.不利因素 service n.服务,接待 Unit 1 Different Transportationshake v.摇动,震动，颠簸wave v.挥手,招手Cancel v.取消,废除,撤销depend v.依靠,依赖downtown n.在商业（闹市）区,在市中心transportation n.运送,运输，运输工Unit 1
36、Different Transportation1.1.Could I make a reservation for flight 10 to Tokyo?2.Are there any direct flights?3.One way trip.Whats the fare for an economy ticket?4.Id like to reconfirm my flight from Beijing to Tokyo.5.Can I board the plane now?Unit 1 Different Transportation6.How much luggage（baggag
37、e）can I take with me on board?7.Id like to travel first class,please.8.I really appreciate your help.This is my ID card.9.Id like to sit in the front of the plane.10.Theres a ten thirty flight in the morning.Unit 2 Asking the Way and Renting a CarIn this unit,you willIn this unit,you will Learn care
38、er skillKnow how to asking the wayKnow how to renting a carLearn how to give directionsUnit 2 Asking the Way and Renting a CarWords and Expressionsdamage v.损失,损害insurance n.保险,安全保障liability n.责任,义务reservation n.预订 traffic light 交通灯 Unit 2 Asking the Way and Renting a Carunforeseen adj.未预见 guarantee
39、v&n保证;担保license v.许可,颁发执照 proof n.证明,证物status n情形,状况 vehicle n.交通工具Unit 2 Asking the Way and Renting a Car1.What kind of car do you have in mind？2.What is the daily rate for a compact car?3.How long will you need it?4.Will I be charged for an extra day if Im late?5.Is insurance covered?Unit 2 Asking
40、 the Way and Renting a Car6.Can I drop off a car?7.Do I need security?Do I pay gasoline by myself?8.Show me your license.9.How much does it cost to rent a mid-size car for a week?10.Do you have any car available?.Chapter 6 Sightseeing Unit 1 On-the-way IntroductionUnit 2 Travel DestinationsUnit 1 On
41、-the-way IntroductionIn this unit,you will In this unit,you will Learn career skillTake tourists to appreciate natural sceneryTake tourists to visit historic SiteTake tourists around the cityLearn how to make introduction to tourist sites Unit 1 On-the-way IntroductionWords and ExpressionsAngle n.角度
42、 Dynamic adj.动态的Ethnic adj.民族的 Minority n.少数民族scene n.景色 scenery n.风景,景色 static adj.静态的 uninterrupted adj.不间断的Unit 1 On-the-way IntroductionDiscrimination n.歧视 entertainment n.娱乐Initiate v.发起 obscene adj.淫秽的site n.地点,场所,遗址striking adj.突出的,鲜明的superstitious adj.迷信的 versus prep.与.相对Unit 1 On-the-way In
43、troduction1.We are now at the main entrance of Jinshan Temple.2.Now，we are standing on the grounds of the imperial palace3.Here we are.This is the Summer Palace4.Could you give us some information about it?5.Please allow me to inquire about the history of this famous garden，would you？Unit 1 On-the-w
44、ay Introduction6.Now,if you look up straight ahead,you should be able to see a large eagles nest.7.I dont see it.Can you point it out again?8.Will we see it on the way back?9.On your left is Lianhua Feng，or the Lotus Flower Peak.10.Is this the highest mountain in this region?Unit 2 Travel Destinatio
45、nsIn this unit,you willIn this unit,you will Learn career skillOffer ticket service in scenic areaOffer cable car serviceOffer travel rental serviceLearn how to write a travel advertisementUnit 2 Travel DestinationsWords and Expressionscircumstance n 境况departure n.启程,出发lifesaving adj.救命的unfamiliar a
46、dj.不熟悉的Decline v.拒绝lifeguard n.救生员security n.安全visa n.签证Unit 2 Travel DestinationsAdmission-only or all-inclusive?2.Excuse me,sir.May I see your ticket?3.Hello,Id like two adult tickets,please.4.Thatll be ten dollars.5.Im sorry.Its the museum policy not to allow cameras into the exhibit areas.Unit 2
47、 Travel Destinations6.We have a nice museum gift shop that sells slides and photographs of our major exhibitions.7.Excuse me,how much does it cost to rent a jet for an hour?8.If you rent for 3 hours,I can give you 90%discount.9.We can offer car rental services.10.We offer the all-in-one package.Chap
48、ter 7 Shopping Unit 1 Tourist Souvenirs Purchase Unit 2 Tradition Chinese Souvenirs Unit 1 Tourist Souvenirs PurchaseIn this unit,you willIn this unit,you will Learn career skillPurchase something at the Department storePurchase CosmeticsPurchase something in the Duty Free ShopKnow some strategies o
49、f making a bargain Unit 1 Tourist Souvenirs PurchaseWords and Expressions appliances n.（家用）电器promotions n.宣传;推销branch stores分店 fashion clothing时装national chains全国连锁return v.退货clearance sales清货大减价；售低货good quality好质量shopping malls商场Unit 1 Tourist Souvenirs PurchaseWords and ExpressionsDiscount v打折,减价出
50、售 fake n.赝品perfume n.香气;香味scent n.气味,香味tax n.税,税额 duty-free shop 免税商店Expenditure n.支出,花费Unit 1 Tourist Souvenirs Purchasegift-wrap n.礼物包装的包装纸 v.用美丽的纸张及缎带包装scarf n.围巾;披肩;领巾sneaker n.(帆布胶底)运动鞋department store n.百货公司Unit 1 Tourist Souvenirs Purchase1.Could you give me some recommendations?2.There is a
