1、Answer keyUnit 5Activity 1 Task A Listen You will hear an introduction. Fill the gaps with the words and phrases. Welcome to Four Seasons Hotel! Im the bellman, Kevin Martin. Im responsible to (1) render assistance to arriving and departing guests, (2) handle their baggage promptly and (3) orientate
2、 guests on facilities in rooms and hotel. Am I robust? I must have ability to carry and (4) transport heavy loads of luggage. I take (5) pride and care in what I do and find joy in giving my best to all.Activity 2 Task A Pair work What does a bellman do when a new guest arrives? Work with your partn
3、er. Put these tasks into a logical order.3 1 5 8 6 2 9 4 7Task B Describe what a receptionist is doing when a new guest arrives in the photos.Photo 1: Greet the guest and help the guest get off the car.Photo 2: Help the guests take the luggage.Photo 3: Accompany the guests to the Front Desk for chec
4、king in.Photo 4: Wait for the guests while they are checking in.Photo 5: Accompany the guests to their room. Photo 6: Open the room and introduce the room facilities to them. Task C Pair work Identify the following facilities in the hotel room with your partner. BathrobeTV set BathtubMini bar Basin
5、Air-conditionerActivity 3 Task A Listen Jack is a bellman at Huangshan Hotel. He is opening the door for the guest and greeting them.B= Bellman G=GuestScene: Gorge Carter has arrived at Huangshan Hotel. The bellman helps him with his luggage and leads him to the Front Office.B: Good morning, sir. We
6、lcome to Huangshan Hotel.G: Good morning.B: May I help you with your (1) luggage?G: Yes. Thank you.B: How many (2) pieces of luggage do you have?G: Five pieces and a (3) backpack.B: But here just three pieces. G: Oh, two pieces of luggage are still in the taxi.B: Ill carry them for you.G: Thank you.
7、B: Just a moment, please. I will bring (4) a luggage cart. G: Thanks. There is something (5) breakable in this luggage, be careful, please.B: I will. Now Ill show you to (6) the Front Desk. This way, please. G: Thank you very much.B: You are always welcome. Here we are. Im waiting for your (7) check
8、ing in, and then I will show you to your room.G: OK.Task B Practice: work with wordsScene: When Mr. Carter finishes checking in, the bellman shows him to Room 2012.G=Guest B= BellmanB: Finished, sir?G: Finished.B: May I know your (1) room number (房间号码)?G: Certainly. 2012.B: Oh, its on the 20th floor
9、, (2) at the end of the corridor (走廊尽头). Ill show you to your room. G: OK. Thank you. B: This way, please. Well (3) take the lift (乘电梯) on the left. (4) You go first (您先走), please.G: Is there (4) a coffee shop (咖啡店) in your hotel?B: Yes. Its on the first floor. Get out of the lift and (5) turn right
10、 (右转), sir.G: (6) When will it be open (什么时间营业)?B: The hours are from 7:00 a.m. to 12:00 p.m.G: Do you have (7) car rental service (租车服务)? Id like to visit Huangshan Mountain tomorrow morning. B: Yes, we have. You can call the concierge desk for detailed information. Huangshan Mountain is an ideal y
11、ear-round resort for (8) sightseeing and holiday making (观光度假). It will only take you about one hour to get there. G: Thats fine. The city is really (9) clean and beautiful (漂亮整洁).B: Thats true. Im glad you like it. (10) Here we are (我们到了), sir. After you, please. This is your room. May I have your
12、key card?G: Here you are.B: After you, sir. Do you mind if I (11) put your luggage by the wardrobe (把您的行李放在衣橱边)?G: Sure, just put them anywhere.B: Shall I (12) turn on the air conditioner (打开空调)?G: Yes, thank you.B: How do you like this room? There are woods out of the window, and youll wake up to t
13、he birds singing.G: Awesome! I like it very muchB: The mini-bar is over there, madam. There are some soft drinks, (13) soda water, beer and juice (苏打水、啤酒和果汁) in it.G: Thank you very much.B: With my pleasure. If you have any special requirements or have some difficulties, there is (14) a hotel service brochure (一份酒店服务指南) on the desk.G: Thats great.B: Is there anything else I can do for you?G: No, thank you.B: Youre welcome. I hope you have a pleasant stay here.3
