1、2023全国职业院校技能大赛中职酒店服务赛项专业英语问答赛卷一、餐饮服务部分情景应答及答题要点： 1. Q: Ask the guests if they have a reservation with your restaurant. 2. Q: How do you check upon the guests name of the reservation? 3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.4. Q: Can you explain the terms of b
2、reakfast both for adults and children in the hotel?5. Q: If you want to confirm the reservation of the dinner, what will you say? 6. Q: Inform the guest that the restaurant is fully booked at 6pm, and suggest him to book a table at 7:30pm. 7. Q: What would you do when the guest complains that the re
3、staurant is too noisy? 8. Q: Ask the guests preference for food, Chinese, Western, Japanese or Korean. 9. Q: How do you offer to take order for the guests in the evening?10. Q: How do you ask the guest to check his bill? 11. Q: Visit the table to check if your service is satisfactory. Inform the gue
4、st the last course will be dessert.12. Q: Ask the guest his preference for juice. 13. Q: Ask the guests choice of wine. 14. Q: What will you say when serving the guests their dessert? 15. Q: Ask the guest how he would like his steak prepared. 16. Q: What is the duty of a Food and Beverage Manager? 1
5、7. Q: Tell the guests the general sequence of a Chinese dinner. 18. Q: What do you recommend if the guest orders a fresh white water fish? 19. Q: How do you ask about the guests preference for buffet or a la carte service? 20. Q: How do you ask about the guests preference for salad? 21. Q: How do yo
6、u respond to a guests compliments to your service?22. Q: How do you ask the guest where he or she would like to sit? 23. Q: Ask the guest what vegetable hed like to have with his chicken. 24. Q: What do you say in seeing off the guests? 25. Q: Tell the guest what exactly is the dish of “Spaghetti wi
7、th Lamb”. 26. Q: As a hostess, whats the first thing you need to find out when the guest arrives? 27. Q: What will a bartender tell the guests about Margarita? 28. Q: What would you say if the guest wants to know the business hours of your restaurant? 29. Q: What information do you give when introdu
8、cing your restaurant to the guest? 30. Q: What would you say when you are recommending something to the guest? 31. Q: After you have finished taking order for the guests, what would you say? 32. Q: If the guest asks what kind of drinks you have in the Chinese restaurant , what would you recommend to
9、 him? 33.Q: What would you say to the guest when you are recommending your house specialty？ 34. Q: After ordering seafood for the starter, steak for the main course in western restaurant ,how do you recommend table wine for the guests? 35. Q: If the guest tells you that his wife is a vegetarian, wha
10、t would you say? 36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say? 37. Q: What would you ask when the guest orders whisky? 38. Q: How would you respond if a guest complained that the food is too slow?39. Q: What will you do when the guest tells you that theres
11、a miscalculation in the bill? 40. Q: What would you ask if the guest wants to settle his bill? 41. Q: How do you make sure of the number of people in the dinner party? 42. Q: How do you ask the guests who is paying for the dinner? 43. Q: How do you ask the guests to take their seats? 44. Q: What do
12、you ask to see if the guest would like to have an aperitif before ordering? 45. Q: If the guest complains that the soup is cold, what should you do? 46. Q: What question would you ask further when the guest orders coffee? 47.Q:What would you do if the guest calls for room service(breakfast)？ 48. Q:
13、Whats the standard of excellence for restaurant service in a deluxe hotel? 49. Q: Tell the guests about the choices they have for main course. 50. Q：Ask the guest his preference for fried eggs.二、前厅、客房服务部分情景应答及答题要点：1. Q: When the guest wants to book a standard room in your hotel, but you dont know wh
14、ether you have a room or not, what should you say as a reservation assistant?2. Q: You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work, what will you say? 3. Q: What will you do if the guest says that she wants to use her hairdryer
15、, but its 110 volts? 4. Q: What should you say when you give the registration form to the guest as a receptionist?5. Q: If the guest comes to you and says he cant open the door with the key to his room, what will you do?6. Q: Try to introduce the different types and styles of rooms in the hotel to M
16、r. Bellows who is making a reservation over the phone.7. Q: A guest tells you that he is attending an important conference, and wants to have his suit dry-cleaned as soon as possible. What will you do to help?8. Q: Whats the information you give when youre introducing a guestroom to the guest？9. Q:
17、When a guest wants to know how long it takes to get to the airport. What should you say？10. Q: If the guest says he would like to sleep late the next morning, what will you suggest?11. Q: A guest wonders if the outdoor swimming pool of the hotel is a right place to cool off and relax.12. Q: If the g
18、uest asks you to look after the baby for her, what will you say?13. Q: What will the attendant say to help if a guest asks to have a stain on his clothes removed?14. Q: What will you say if the guest complains the beef steak sent by Room Service is rare, while he asked for well-done?15. Q: What will
19、 you say if there is no room available for the guest who is calling to make a reservation?16. Q: How do you respond to an unexpected request from the guest?17. Q:What will you say to help when the guest says the line to somewhere is always busy?18. Q: Tell the guest how to ask for Room Service by te
20、lephone.19. Q: How to respond to a guests request for a late check-out. 20. Q: Explain to the guest the use of the Hotel Service Directory.21. Q：What is not included in the room charge?22. Q: Tell the guests about the voltage difference between the USA and China; remind him that the sockets in the b
21、athroom are for 110 volts and 220 volts respectively.23. Q: The guest would prefer the turn down service for him after 9:00 pm when youll be off duty. How do you respond? 24.Q: Explain to the guest how to use the door knob menu to order and have his breakfast in the room.25.Q: The guest orders Room
22、Service, and now you are delivering his breakfast to the room. What do you say after knocking on the door?26.Q: Phone the guest and tell him that youve found the cell phone he lost the other day.27.Q: Apologize to the guest for the delay of his baggage delivery.28.Q: A visitor comes to meet Mr. Smit
23、h in Room 2501, but he is not in the room now, what do you say to the visitor? 29.Q: How do you respond if a guest complains that one of the pillows in his room smells funny? 30.Q: How do you check with the guest when sending up his luggage? 31.Q: How do you ask the guest to make sure if there is so
24、mething identical attached to his luggage? 32.Q: How do you respond when the guest requires wake-up service ? 33.Q: Tell the guest where to leave his laundry. 34.Q: Tell the guests to contact you when they have requests. 35.Q: Youre sending back the laundry to Mr. Dave. Tell him a button on his shir
25、t is missing, and youve sewed on a new one for him. 36.Q: One guest looks worried, show your concern and offer your help. 37.Q: How do you ask the guest to sign the name in the POS list?38.Q: The guest tells you that hes just had a shower, and the bathroom is quite a mess. 39.Q: How do you greet the
26、 checking-in guests at the Front Desk? 40.Q: What are the items of information a receptionist should ask the guests to enter when filling out the registration form? 41.Q: How do you ask for guests personal information politely?42.Q: Inform the guest that you are able to accept his booking.43.Q：If th
27、e guest is calling for another bath towel, what will you say?44.Q: Youve helped the guest check in at the Front Desk. And now tell him to follow the bellboy to his room.45.Q: How do you inform the guest of the arrival of his visitor?A: A certain Mr. Zhang wants to see you, sir. He is now waiting in
28、the lobby.46.Q: How do you ask the speaker to slow down?47.Q: Give two examples of making courteous parting remarks.48.Q: What should you say when the guest asks you something that you are not very clear about?49.Q: How do you check if the visitor of a guest, named Williams, has an appointment?50.Q：How do you respond if a guest complains that there is a noise in his room?6
